Ending your Figma membership made easy

About Figma

Figma operates as a cloud-based design and prototyping platform that has established itself as a leading software-as-a-service (SaaS) provider within the United Kingdom's digital design sector. The service facilitates collaborative interface design, enabling multiple users to work simultaneously on design projects through web-based applications. In accordance with UK consumer protection legislation, Figma's operations are subject to the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which establish fundamental contractual obligations between the service provider and subscribers.

The company maintains its UK registered office at Floor 11 Whitefriars, Lewins Mead, Bristol, BS1 2NT, where formal contractual correspondence must be directed. Furthermore, as a SaaS provider operating within the United Kingdom, Figma's subscription agreements constitute distance contracts under UK law, thereby affording subscribers specific statutory rights regarding contract formation, information provision, and termination procedures. The platform's business model relies upon recurring subscription payments, which creates ongoing contractual relationships that require proper legal procedures for termination.

Consequently, understanding the contractual framework governing your Figma subscription becomes essential when considering cancellation, as improper termination procedures may result in continued billing obligations or disputes regarding final payment periods. The subscription agreement you entered into upon registration establishes legally binding terms that govern both parties' rights and obligations throughout the contract duration and upon its termination.

Membership options and costs

Figma's pricing structure comprises multiple subscription tiers, each establishing distinct contractual terms regarding service provision, payment obligations, and cancellation procedures. The service operates on a monthly or annual billing cycle, with each billing arrangement creating different contractual notice requirements and financial implications upon termination.

Current subscription plans

Each subscription tier establishes different contractual obligations regarding minimum commitment periods, particularly concerning annual subscriptions. In accordance with standard SaaS contractual practices, annual subscriptions typically require payment of the full annual amount upfront or through agreed instalments, creating specific financial obligations that persist regardless of early termination requests.

Contractual implications of billing cycles

Monthly subscriptions generally provide greater flexibility regarding cancellation, as the contractual commitment period extends only until the conclusion of the current billing month. Nevertheless, subscribers must provide appropriate notice in accordance with the terms specified within their subscription agreement. Annual subscriptions, conversely, may include provisions regarding early termination fees or non-refundable payment obligations for the remainder of the contracted period.

Furthermore, Enterprise plan subscribers typically operate under bespoke contractual arrangements that may include specific termination clauses, notice periods, and financial penalties for early contract termination. Consequently, Enterprise subscribers must review their individual contracts carefully to determine applicable cancellation procedures and potential financial liabilities.

Understanding your cancellation rights

UK consumer protection legislation establishes comprehensive rights regarding subscription service cancellation, creating a regulatory framework that supersedes potentially unfair contractual terms imposed by service providers. The Consumer Rights Act 2015 and associated regulations provide statutory protections that apply to Figma subscriptions entered into by consumers and, in certain circumstances, small businesses.

Statutory cooling-off period

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 grant consumers a 14-day cooling-off period for distance contracts, which encompasses online subscription agreements. This statutory right permits cancellation without providing reasons and typically entitles subscribers to full refunds for any payments made, provided cancellation occurs within 14 days of contract formation. Nevertheless, if you have actively used the service during this period, the provider may be entitled to charge for services actually provided up to the cancellation point.

In accordance with these regulations, cancellation notices during the cooling-off period must be acknowledged and processed without undue delay. The cooling-off period commences on the day after contract conclusion or service commencement, whichever occurs later, and extends for 14 calendar days including weekends and bank holidays.

Cancellation rights beyond the cooling-off period

After expiry of the statutory cooling-off period, cancellation rights become governed primarily by the contractual terms established within your subscription agreement. Figma's terms of service specify the procedures, notice periods, and conditions applicable to subscription termination. Typically, monthly subscriptions may be cancelled with effect from the end of the current billing cycle, whilst annual subscriptions may be subject to different provisions.

Furthermore, the Consumer Rights Act 2015 provides additional protections where services fail to meet statutory quality standards, are not provided with reasonable care and skill, or do not match descriptions provided. Should such breaches occur, consumers may possess enhanced cancellation rights including potential entitlement to refunds for unused subscription periods.

Notice period requirements

Contractual notice periods typically require subscribers to provide written notification of their intention to terminate the subscription agreement. Standard industry practice establishes notice periods ranging from immediate effect (for monthly subscriptions) to 30 days or more (for annual or enterprise agreements). Consequently, determining your specific notice obligations requires careful review of your subscription agreement terms.

Written notice serves multiple legal purposes: it creates documentary evidence of your cancellation request, establishes the date from which notice periods commence, and provides legal protection against disputes regarding cancellation timing. Therefore, maintaining comprehensive records of all cancellation correspondence becomes essential for protecting your contractual position.

Step-by-step postal cancellation guide

Postal cancellation represents the most legally robust method for terminating subscription agreements, as it creates tangible documentary evidence of your cancellation request and its timing. In accordance with contractual law principles, written correspondence sent via Recorded Delivery or similar tracked postal services provides verifiable proof of dispatch and delivery, which becomes crucial should disputes arise regarding cancellation dates or whether notice was properly served.

Why postal cancellation provides superior legal protection

Electronic cancellation methods, whilst convenient, present evidential challenges in contractual disputes. Email systems may experience delivery failures, messages may be filtered as spam, or providers may dispute receipt timing. Furthermore, online account interfaces may present technical obstacles or require navigation through deliberately complex cancellation procedures. Conversely, postal correspondence sent via tracked delivery services creates independent third-party verification of both dispatch and receipt.

The Recorded Delivery service operated by Royal Mail provides legal proof of posting and delivery, creating documentary evidence that courts and dispute resolution services recognise as reliable. Consequently, should Figma dispute whether proper notice was provided, or contest the cancellation date, your tracked postal receipt provides conclusive evidence supporting your position.

Preparing your cancellation letter

Your cancellation correspondence must include specific information to ensure legal effectiveness and facilitate proper processing. Essential elements include: your full name and contact details, your Figma account email address or account number, explicit statement of your intention to cancel the subscription, your preferred effective cancellation date (subject to contractual notice periods), and request for written confirmation of cancellation and final billing details.

Furthermore, including your signature and the date demonstrates authenticity and establishes the precise timing of your cancellation request. Should you be exercising statutory cooling-off rights, explicitly referencing the Consumer Contracts Regulations 2013 and your statutory cancellation rights strengthens your legal position.

Addressing and dispatching your cancellation letter

All formal contractual correspondence regarding your Figma subscription cancellation must be addressed to the company's registered UK office. The correct postal address is:

• Floor 11 Whitefriars, Lewins Mead, Bristol, BS1 2NT

Ensure your envelope clearly displays this complete address and your return address. Subsequently, take your letter to a Post Office branch and request Recorded Delivery service, which provides tracking and proof of delivery. Retain your proof of posting receipt securely, as this document constitutes essential evidence of your cancellation request.

Tracking and confirming delivery

Royal Mail's tracking system enables you to monitor your letter's progress and confirm delivery. Once delivered, allow reasonable time (typically 5-10 working days) for Figma to process your cancellation and issue confirmation. In accordance with good practice, you should receive written acknowledgment of your cancellation, confirmation of the effective termination date, and details of any final charges.

Should you not receive confirmation within a reasonable timeframe, send a follow-up letter (again via Recorded Delivery) referencing your original cancellation request and including copies of your proof of posting. This establishes a clear documentary trail demonstrating your reasonable efforts to terminate the contract properly.

Streamlining postal cancellation with professional services

Services such as Postclic facilitate the postal cancellation process by managing letter preparation, printing, and tracked dispatch on your behalf. Such services provide digital proof of sending, ensure professional formatting and presentation, and save considerable time compared to manual postal procedures. Furthermore, digital platforms maintain accessible records of all correspondence, simplifying record-keeping requirements and providing readily available evidence should disputes arise.

Nevertheless, whether you choose to handle postal cancellation personally or utilise professional services, the fundamental legal principle remains constant: tracked postal correspondence provides superior evidential protection compared to electronic methods, ensuring your cancellation request is properly documented and verifiable.

Common reasons for cancelling

Understanding typical motivations for subscription termination provides context for the cancellation decision and may inform your approach to the process. Whilst cancellation rights generally do not require justification beyond the statutory cooling-off period, certain circumstances may create additional legal rights or obligations.

Financial considerations and cost management

Subscription costs constitute ongoing financial obligations that may become unsustainable due to changing business circumstances, reduced project requirements, or budget constraints. Professional and Organization tier subscriptions involve substantial annual expenditure, particularly for teams with multiple editors. Consequently, businesses regularly review SaaS subscriptions to ensure continued cost-effectiveness and eliminate unnecessary expenditure.

Furthermore, annual subscriptions paid upfront create immediate financial impact, which may prompt reconsideration during challenging economic periods. Nevertheless, subscribers must recognise that cancelling annual subscriptions typically does not entitle them to pro-rata refunds unless the service has failed to meet contractual quality standards or other breach of contract has occurred.

Migration to alternative platforms

The competitive design software market offers numerous alternatives to Figma, including Adobe XD, Sketch, and various other collaborative design platforms. Professional requirements may necessitate migration to alternative solutions offering specific features, better integration with existing workflows, or more favourable licensing terms. Such business decisions constitute legitimate grounds for subscription cancellation, though they do not typically create enhanced cancellation rights beyond standard contractual provisions.

Reduced usage and changing requirements

Project completion, team restructuring, or shifting business priorities may reduce or eliminate the need for Figma's services. When subscription usage declines significantly, continuing payment obligations become economically unjustifiable. Monthly subscriptions provide flexibility to pause service during periods of reduced need, whilst annual subscriptions may lock users into payment obligations despite diminished usage.

Service quality concerns

Should Figma's service fail to meet the standards promised in marketing materials or specified in the subscription agreement, subscribers may possess enhanced cancellation rights under the Consumer Rights Act 2015. Services must be provided with reasonable care and skill, match descriptions provided, and be fit for purpose. Material breaches of these statutory requirements may entitle subscribers to immediate cancellation and refunds for unused subscription periods.

Furthermore, persistent technical issues, inadequate customer support, or failure to provide promised features may constitute breach of contract, potentially creating grounds for termination without penalty. In such circumstances, documenting service failures and communicating concerns to Figma before cancellation strengthens your legal position should disputes arise.

Data privacy and security considerations

Concerns regarding data handling practices, security breaches, or changes to privacy policies may prompt cancellation decisions. Under UK GDPR and Data Protection Act 2018, subscribers retain rights regarding their personal data and may choose to terminate relationships with service providers whose data practices raise concerns. When cancelling for such reasons, subscribers should simultaneously exercise their data subject rights, including requesting deletion of personal data where appropriate.

Post-cancellation considerations and final obligations

Subscription termination creates specific obligations and rights regarding final billing, data access, and account closure. Understanding these post-cancellation implications ensures proper completion of the contractual relationship and protects your interests during the transition period.

Final billing and payment obligations

Upon cancellation, subscribers remain liable for charges accrued up to the effective termination date. Monthly subscriptions typically bill for the final month of service, whilst annual subscriptions generally do not provide pro-rata refunds unless contractual breaches have occurred. Consequently, reviewing your final invoice carefully ensures charges align with contractual provisions and your cancellation timing.

Furthermore, ensure any stored payment methods are removed from your account following cancellation to prevent inadvertent future charges. Should unauthorised charges occur post-cancellation, the tracked postal evidence of your cancellation request provides grounds for disputing such charges with your payment provider.

Data export and account access

Prior to cancellation taking effect, export all design files, assets, and data you wish to retain, as post-cancellation account access may be restricted or terminated. Figma's terms typically specify timeframes for data access following subscription termination, though these provisions vary depending on subscription tier and cancellation circumstances. Consequently, proactive data management before cancellation prevents potential loss of valuable work.

In accordance with data protection principles, you retain rights to access your personal data and may request data portability where applicable. Should you encounter difficulties accessing or exporting your data following cancellation, formal requests citing your data subject rights under UK GDPR may be necessary.

Confirmation and record retention

Maintain comprehensive records of all cancellation correspondence, delivery receipts, confirmation communications, and final billing statements for at least six years, in accordance with standard document retention practices. These records provide essential evidence should future disputes arise regarding cancellation dates, final charges, or contractual obligations. Furthermore, such documentation may prove necessary for accounting, tax, or legal purposes relating to your business operations.