Ending your GoodNotes membership made easy

About GoodNotes

GoodNotes is a digital note-taking application that has become incredibly popular amongst students, professionals, and creative individuals across the UK. Originally designed for iPad users, this productivity app transforms your tablet into a sophisticated digital notebook, allowing you to handwrite notes, annotate PDFs, organise documents, and create beautifully structured digital planners. The app has built a loyal following thanks to its intuitive interface and powerful features that genuinely replicate the experience of writing on paper whilst offering all the advantages of digital technology.

What sets GoodNotes apart from competitors is its exceptional handwriting recognition technology and the natural feel of writing with an Apple Pencil. Users can create unlimited notebooks, import and mark up PDFs, search their handwritten notes, and sync everything seamlessly across their Apple devices through iCloud. The app supports various paper templates, from lined and graph paper to music sheets and planners, making it versatile for different purposes.

Most importantly, GoodNotes operates on both a one-time purchase model and a subscription basis, depending on which version you're using. GoodNotes 5 was available as a single purchase, whilst the newer GoodNotes 6 introduced a subscription model alongside a limited free version. This shift in pricing structure is actually one of the main reasons why long-term users consider cancelling their subscriptions, particularly those who purchased the earlier version outright and feel frustrated about ongoing costs.

The app is developed by Time Base Technology Limited, a company registered in Hong Kong but serving customers globally, including a substantial user base throughout the United Kingdom. Keep in mind that whilst the app itself is downloaded through Apple's App Store, subscription management and formal cancellation procedures may require different approaches depending on how you initially subscribed.

Plans, features and pricing

Understanding GoodNotes' pricing structure is essential before you proceed with cancellation, as it affects your approach and what you'll lose access to. The company has evolved its pricing model significantly over recent years, which can be confusing for existing users.

Current subscription options

GoodNotes 6 operates on a freemium model with subscription upgrades. Here's what you need to know about each tier:

Additionally, some users may have subscribed through educational institutions or workplace programmes, which complicates the cancellation process. You'll need to identify exactly how your subscription is managed before proceeding with postal cancellation.

Features you'll lose upon cancellation

First, let's be clear about what happens when you cancel. If you're on the annual subscription and cancel, you'll retain access until your current billing period ends. After that, your account reverts to the free version, meaning you'll only be able to edit three notebooks. Your other notebooks won't be deleted, but they'll become read-only until you resubscribe or manually export them.

Most importantly, any AI-powered features such as advanced handwriting recognition, spell check across multiple languages, and mathematical expression recognition will cease functioning. You'll also lose access to premium templates and the ability to create custom covers for your notebooks.

Why people cancel GoodNotes subscriptions

From processing thousands of cancellations, I've noticed several recurring reasons why UK users decide to end their GoodNotes subscriptions. Understanding these might help you feel more confident about your decision.

The most common reason is the transition from the one-time purchase model to subscriptions. Many loyal users who paid £7.99 for GoodNotes 5 feel frustrated about paying annually for similar functionality. Others find they simply don't use the app enough to justify the ongoing cost, particularly students who initially subscribed for university but have since graduated.

Another frequent reason is switching to alternative platforms. Competitors like Notability, OneNote (which is free), or even Samsung Notes for those moving away from the Apple ecosystem offer compelling alternatives. Some users also cancel because they've returned to traditional paper notebooks, finding that digital note-taking doesn't suit their learning or working style.

Terms of service and cancellation policy

Before you send that cancellation letter, you absolutely must understand GoodNotes' terms of service and your legal rights as a UK consumer. This knowledge protects you and ensures you follow the correct procedure.

Legal requirements in the UK

Under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have specific rights when cancelling subscriptions in the UK. Most importantly, if you subscribed to GoodNotes within the last 14 days, you're entitled to a full refund under the "cooling-off period" regulations, provided you haven't extensively used the service.

Keep in mind that digital content is treated differently from physical goods. Once you've started downloading or using the service, you may waive your automatic right to a refund, unless the service is faulty or not as described. However, you always retain the right to cancel future subscription payments.

Notice periods and refund policies

GoodNotes typically requires notice before your next billing date to avoid being charged for another period. Here's what you need to know:

Additionally, if you subscribed through Apple's App Store (which most users do), your subscription is technically managed by Apple, not GoodNotes directly. This creates a complication: you might need to cancel through Apple's system first, then confirm with GoodNotes by post to ensure complete termination and maintain written proof.

Why postal cancellation is most reliable

Here's insider knowledge from processing thousands of subscription disputes: postal cancellation via Recorded Delivery provides you with legal proof that cannot be disputed. When you cancel online or through an app, you're relying on the company's systems to process your request correctly. Technical glitches, "lost" cancellation requests, and claims that you never cancelled are surprisingly common.

Most importantly, a physical letter sent by Recorded Delivery creates an indisputable paper trail. You have proof of postage, proof of delivery, and a dated document showing exactly when you requested cancellation. If the company later claims you didn't cancel or tries to charge you for another period, you have concrete evidence to dispute the charge with your bank or credit card company.

Keep in mind that UK consumer protection organisations, including Citizens Advice and the Financial Ombudsman Service, give significantly more weight to postal cancellation requests when investigating complaints. Companies also take postal cancellations more seriously because they understand the sender has created a formal record.

Cancelling by post - the complete guide

Now let's get into the practical steps for cancelling your GoodNotes subscription by post. Follow these instructions carefully to ensure your cancellation is processed smoothly and you have maximum legal protection.

Gathering your information before you start

First, collect all relevant information about your subscription. You'll need your full name exactly as it appears on your account, your email address associated with the subscription, your customer or account number if you have one, and details of your most recent payment including the date and amount.

Additionally, check your subscription start date and next renewal date. This information is crucial because it determines your notice period and whether you might be eligible for any refund. Look through your email for the original subscription confirmation from GoodNotes or Apple, as this contains valuable reference numbers.

Most importantly, identify exactly how you subscribed. Did you subscribe directly through the GoodNotes website, through Apple's App Store, or through an educational institution? This affects where you'll need to send your cancellation letter.

Writing your cancellation letter

Your cancellation letter needs to be clear, professional, and contain all necessary information. Start with your full contact details at the top, including your postal address, email address, and phone number. Date the letter with the day you're sending it.

Next, include a clear subject line such as "Formal Cancellation of GoodNotes Subscription" so there's no ambiguity about your letter's purpose. In the opening paragraph, state clearly that you wish to cancel your subscription and include your account details.

Keep in mind that you should request written confirmation of your cancellation. Specifically ask them to confirm the cancellation in writing to your postal address and email address, and to confirm the date when your subscription will end and whether any refund is due.

Additionally, state that you're sending the letter by Recorded Delivery and keep your proof of postage. Mention this in the letter itself, as it demonstrates you're creating a formal record. Include a sentence like: "This letter is being sent via Royal Mail Recorded Delivery for proof of receipt."

Where to send your cancellation letter

This is absolutely critical: you must send your letter to the correct address. Based on current information, GoodNotes' parent company Time Base Technology Limited operates primarily from Hong Kong, but for UK customer service matters, correspondence should be directed appropriately.

However, here's an important insider tip: because GoodNotes primarily operates through Apple's App Store ecosystem for UK users, many subscription issues need to be addressed through Apple's UK office as well. If you subscribed through the App Store, consider sending cancellation letters to both GoodNotes and Apple to ensure complete coverage.

Most importantly, if you cannot locate a specific UK postal address for GoodNotes customer service, you have the right to send your cancellation to any official business address listed in their terms of service or on their website. Companies are legally required to process cancellation requests sent to any of their official addresses.

Using Recorded Delivery correctly

Next, let's talk about sending your letter properly. Visit your local Post Office and request Royal Mail Recorded Delivery (not just standard post). This service currently costs around £3.35 and provides proof of postage and delivery.

Keep in mind that Recorded Delivery gives you a tracking number and requires a signature upon delivery. This is crucial evidence if any dispute arises. The Post Office will give you a receipt with your tracking number – keep this safe with a copy of your letter.

Additionally, make at least two copies of your letter before posting. Keep one for your records and consider keeping a digital scan as well. If you need to escalate the cancellation or dispute charges later, you'll need to reference the exact content and date of your original letter.

Using Postclic for hassle-free postal cancellation

Here's a practical alternative that saves considerable time and effort: Postclic is a service that handles the entire postal cancellation process for you. Instead of visiting the Post Office, printing letters, and managing Recorded Delivery yourself, Postclic allows you to create your cancellation letter online, and they'll print, post, and track it for you.

Most importantly, Postclic provides digital proof of postage and delivery, which is just as legally valid as handling it yourself but far more convenient. You can access your proof of delivery online anytime, which is particularly useful if you need to dispute charges months later and can't find your physical receipt.

Additionally, Postclic ensures your letter is professionally formatted and includes all necessary legal language. This removes the risk of forgetting crucial information that could delay your cancellation. The service typically costs less than the time and petrol you'd spend visiting the Post Office, and everything is handled digitally from your computer or phone.

What happens after you post your letter

First, track your letter using the Royal Mail tracking number. Recorded Delivery typically takes 1-2 working days for UK delivery, though international addresses may take longer. Once delivered, note the delivery date as this is when your cancellation notice officially begins.

Next, allow 5-10 working days for the company to process your request. They should send written confirmation of your cancellation. If you don't receive confirmation within two weeks, send a follow-up letter, referencing your original letter and its delivery date.

Keep in mind that your subscription will likely remain active until the end of your current billing period. This is standard practice and not an attempt to overcharge you. However, ensure no further payments are taken after that date. Check your bank statements carefully for at least three months after your cancellation date.

Common mistakes to avoid

From years of processing cancellations, I've seen these mistakes repeatedly cause problems. First, never assume your cancellation is processed just because you sent the letter. Always follow up if you don't receive confirmation within two weeks.

Additionally, don't cancel your payment method (like blocking the direct debit or cancelling your card) before receiving cancellation confirmation. This can create complications and may actually breach your contract terms, potentially affecting your credit rating or resulting in debt collection activity.

Most importantly, don't throw away your proof of postage until at least 12 months after cancellation. Billing errors can emerge months later, and your proof of postage is your strongest defence. I've seen cases where companies claimed no cancellation was received, only to back down immediately when presented with Recorded Delivery proof.

Tips from former members

Export your data before cancelling

Here's something many people forget until it's too late: export all your important notebooks and documents before your subscription expires. Whilst GoodNotes doesn't delete your content when you revert to the free version, you'll only be able to edit three notebooks, making it difficult to access and export everything later.

First, go through each notebook and export it as a PDF. This ensures you have a permanent copy that's accessible on any device, even if you completely uninstall GoodNotes. You can also export in GoodNotes' native format if you think you might return to the app later, but PDFs are more universally accessible.

Additionally, consider exporting any custom templates or stickers you've created or purchased separately. These might not be accessible once your subscription ends, depending on how they were originally obtained.

Timing your cancellation strategically

Keep in mind that when you cancel doesn't affect when your subscription actually ends – you'll have access until the end of your current billing period regardless. However, cancelling immediately after renewal means you're locked in for another full year with annual subscriptions.

Most importantly, set a calendar reminder for 30 days before your renewal date. This gives you plenty of time to send your postal cancellation, receive confirmation, and address any issues before you're charged again. Waiting until the last minute creates unnecessary stress and increases the risk of being charged for another period.

Alternative apps to consider

Former GoodNotes users frequently ask what alternatives exist. Notability is the most direct competitor, offering similar features with a one-time purchase option. OneNote is completely free and works across all platforms (not just Apple), though it lacks some of the handwriting sophistication that GoodNotes offers.

Additionally, Noteshelf and Nebo are worth considering, each with different strengths. Noteshelf excels at customisation and organisation, whilst Nebo offers exceptional handwriting-to-text conversion. For those who've moved away from Apple devices, Samsung Notes is surprisingly capable and free on Samsung tablets.

Dealing with refused cancellations

Here's what to do if GoodNotes or Apple refuses to cancel your subscription or continues charging you. First, send a second letter by Recorded Delivery, referencing your original cancellation letter and its delivery date. State clearly that you consider the contract terminated as of your original cancellation date.

Next, if charges continue, contact your bank or credit card company immediately. Explain that you've cancelled the subscription by Recorded Delivery (provide your proof) but charges are still being taken. Most UK banks will reverse charges and block future payments when presented with proper cancellation evidence.

Most importantly, if the company disputes your cancellation despite your Recorded Delivery proof, contact Citizens Advice for guidance. You may also report the issue to Trading Standards if you believe the company is deliberately ignoring valid cancellation requests. These organisations take such complaints seriously, and companies typically resolve issues quickly once regulatory bodies are involved.

Protecting yourself from future subscription issues

Finally, here's advice for avoiding similar problems in future. Keep a dedicated folder (physical or digital) for all subscription documentation, including confirmation emails, proof of cancellation, and bank statements showing payments. This makes it much easier to manage subscriptions and cancel when needed.

Additionally, consider using a virtual card number or a dedicated payment card for subscriptions. This makes it easier to track subscription charges and stop payments if necessary, without affecting other transactions on your main account.

Keep in mind that many subscription services deliberately make cancellation difficult, hoping you'll give up or forget. By using postal cancellation with Recorded Delivery, you're taking control of the process and creating undeniable proof of your cancellation request. This approach works for virtually any subscription service, not just GoodNotes, and it's worth using whenever you want absolute certainty that your cancellation will be processed correctly.

Remember that as a UK consumer, you have strong legal protections around subscriptions and cancellations. Don't let companies make you feel powerless or convince you that cancellation is impossible. Follow the steps outlined in this guide, keep proper records, and you'll successfully cancel your GoodNotes subscription without hassle or unexpected charges.