Cancellation service n°1 in United States
Tracked Letter
Ending your Kajabi membership made easy
About Kajabi
Kajabi is a comprehensive online platform designed for entrepreneurs, content creators, and businesses who want to create, market, and sell digital products. The service enables users to build online courses, membership sites, coaching programmes, and digital downloads without needing technical expertise. Founded in 2010, Kajabi has grown to serve thousands of users worldwide, including in the United Kingdom, providing an all-in-one solution that combines website building, email marketing, payment processing, and customer management tools.
The platform appeals particularly to coaches, consultants, educators, and small business owners who wish to monetise their expertise through digital content. Kajabi offers customisable templates, automated marketing funnels, and analytics dashboards that help users track their business performance. This means users can manage their entire online business from a single platform rather than juggling multiple software subscriptions.
However, despite its comprehensive features, many UK users find themselves wanting to cancel their Kajabi subscription for various reasons. Common motivations include the relatively high monthly costs compared to alternative platforms, underutilisation of features for smaller businesses, technical challenges, or simply a change in business direction. Some users discover that they need only specific functions that Kajabi offers, which they can obtain more affordably through dedicated standalone services.
As a UK consumer, you have specific rights when it comes to cancelling subscription services. Understanding these rights and the proper cancellation procedures is essential to ensure you stop payments promptly and avoid unexpected charges. This guide will walk you through everything you need to know about cancelling your Kajabi subscription, with particular emphasis on using postal cancellation methods that provide you with documented proof of your cancellation request.
Subscription plans and pricing
Kajabi operates on a tiered subscription model with multiple plan levels designed to accommodate different business sizes and needs. Understanding your current plan is important because it affects both the cost you're paying and potentially the cancellation terms that apply to your account. The platform typically offers monthly and annual billing options, with annual subscriptions providing a discount compared to paying month-by-month.
Current pricing structure
Kajabi's pricing structure reflects its positioning as a premium all-in-one platform. The service generally offers three main subscription tiers, each with different limitations on products, contacts, and features. As a result, your monthly or annual expenditure can vary significantly depending on which plan you've selected.
| Plan Name | Monthly Price | Annual Price | Key Features |
|---|---|---|---|
| Basic | £119 | £1,428 | 3 products, 3 pipelines, 1,000 active members, 10,000 contacts |
| Growth | £159 | £1,908 | 15 products, 15 pipelines, 10,000 active members, 25,000 contacts |
| Pro | £319 | £3,828 | 100 products, 100 pipelines, 20,000 active members, 100,000 contacts |
These prices represent a significant monthly commitment, particularly for solo entrepreneurs or small businesses just starting their online ventures. Therefore, many users carefully evaluate whether the platform's comprehensive features justify the ongoing expense, especially if they're not utilising the full range of capabilities available.
Additional costs and considerations
Beyond the base subscription fee, users should be aware that Kajabi doesn't charge transaction fees on sales made through the platform, which distinguishes it from some competitors. However, standard payment processing fees from providers like Stripe or PayPal still apply to customer transactions. This means your actual costs extend beyond just the Kajabi subscription.
Some users also invest in Kajabi's optional add-ons or premium themes, which can increase overall expenditure. When considering cancellation, it's worth calculating your total monthly investment in the platform, including any additional services or integrations you've purchased to work alongside Kajabi.
Cancellation terms and conditions
Understanding Kajabi's cancellation terms is crucial for protecting your consumer rights and ensuring you don't face unexpected charges. As a UK consumer, you benefit from strong legal protections under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, which govern how subscription services must handle cancellations.
Kajabi's cancellation policy
Kajabi operates on a subscription basis, which means your account continues and renews automatically until you actively cancel it. The platform typically allows users to cancel at any time, but the cancellation takes effect at the end of your current billing cycle. This means if you cancel midway through a monthly subscription, you'll retain access until the end of that month, but you won't be charged for the following month.
For annual subscriptions, the situation requires more careful attention. If you've paid for a full year upfront, cancelling before the year ends typically means you'll maintain access until your annual period concludes, but you won't receive a prorated refund for unused months. Therefore, timing your cancellation appropriately can help you maximise the value you've already paid for whilst ensuring no further charges occur.
Notice periods and deadlines
Kajabi generally doesn't require a specific notice period for cancellations, but you must cancel before your next billing date to avoid being charged for another cycle. In practice, this means you should initiate your cancellation at least several days before your renewal date to ensure processing occurs in time.
| Subscription Type | Recommended Cancellation Timing | Effect |
|---|---|---|
| Monthly | At least 5 days before renewal | No charge for next month; access until current month ends |
| Annual | At least 7 days before renewal | No charge for next year; access until current year ends |
UK consumer rights
Under UK law, you have specific rights when cancelling subscription services. The Consumer Contracts Regulations give you a 14-day cooling-off period for online purchases, during which you can cancel for any reason and receive a full refund. However, this applies only to new subscriptions, not renewals of existing ones.
As a result, if you've just signed up for Kajabi, you have stronger cancellation rights during those first 14 days. Beyond this period, the company's standard cancellation terms apply, but they must still comply with UK consumer protection laws, which require clear cancellation processes and prohibit unfair contract terms.
Refund policies
Kajabi's refund policy is generally strict, particularly for services already rendered. If you cancel during the 14-day cooling-off period as a new customer, you can typically request a refund. However, outside this window, the platform usually doesn't offer prorated refunds for monthly or annual subscriptions that you cancel before the end of the billing period.
This means careful planning is essential. If you know you want to cancel, doing so immediately after a renewal charge may result in paying for a full month or year you won't fully utilise. Conversely, cancelling just before renewal ensures you've maximised the service you've paid for.
How to cancel Kajabi by post
Whilst many online services encourage digital cancellation methods, sending a cancellation request by post offers distinct advantages for UK consumers. Postal cancellation provides documented proof of your cancellation request, creates a clear paper trail, and ensures your cancellation cannot be disputed or claimed as "not received" without evidence.
Why postal cancellation is recommended
Using Royal Mail Recorded Delivery or similar tracked postal services gives you legal proof that your cancellation request was sent and received. This protection is particularly valuable if any disputes arise about when you cancelled or whether the company received your request. In practice, having a tracking number and signature confirmation means you can demonstrate exactly when Kajabi received your cancellation notice.
Postal cancellation also creates a formal, professional record of your intention to cancel. Unlike emails that might be filtered into spam folders or online forms that could experience technical issues, a physical letter demands acknowledgement and processing. Therefore, this method is especially recommended for users with annual subscriptions involving substantial sums or those who've experienced difficulties with other cancellation methods.
Information to include in your cancellation letter
Your postal cancellation letter should contain specific information to ensure Kajabi can identify your account and process your request efficiently. Include your full name as it appears on the account, your account email address, your customer or account number if available, and your current subscription plan. Clearly state that you wish to cancel your subscription and specify the date from which you want the cancellation to take effect.
Additionally, request written confirmation of your cancellation and specify that you do not wish your subscription to renew beyond the current billing period. Including your contact details allows Kajabi to reach you if they need clarification, though they should process straightforward cancellation requests without requiring additional information.
Sending your cancellation letter
When sending your cancellation by post, always use Royal Mail Recorded Delivery or Special Delivery services. These tracked services cost slightly more than standard postage but provide essential proof of delivery. Keep your receipt and tracking number in a safe place, as this constitutes evidence that you sent your cancellation request.
The postal address for Kajabi cancellation requests is:
- Kajabi, LLC
- 3525 Piedmont Road
- Building 5, Suite 700
- Atlanta, GA 30305
- United States
Note that Kajabi is a US-based company, which means your letter will be sent internationally. As a result, allow additional time for international delivery—typically 5-10 working days—when calculating when to send your cancellation to ensure it arrives before your next billing date. International tracked services are available through Royal Mail and provide the same proof of delivery benefits.
Using Postclic for easier postal cancellation
For UK consumers who want the security of postal cancellation without the administrative burden, services like Postclic offer a convenient solution. Postclic allows you to send tracked cancellation letters digitally, handling the printing, posting, and tracking on your behalf. This means you get all the benefits of postal cancellation—documented proof, tracking numbers, and signature confirmation—without visiting a post office or managing international postage.
Using such services saves time whilst maintaining the legal protections that postal cancellation provides. You simply provide your cancellation details online, and Postclic formats, prints, and sends your letter via tracked delivery. You receive digital proof of postage and can track your letter's progress, giving you peace of mind that your cancellation request is being handled professionally.
Following up on your cancellation
After sending your cancellation letter, monitor your email for confirmation from Kajabi. Most companies acknowledge cancellation requests within a few days of receiving them. If you don't receive confirmation within two weeks of your letter's delivery, follow up with another communication referencing your original letter and its tracking information.
Additionally, check your bank statements to ensure no further charges appear after your cancellation should have taken effect. If you're charged despite sending a valid cancellation notice, you have grounds to dispute the charge with your bank and can use your postal tracking information as evidence of your timely cancellation request.
Customer reviews and tips
Understanding other users' experiences with Kajabi cancellation helps you anticipate potential challenges and prepare accordingly. Customer feedback reveals common patterns in both the positive and negative aspects of ending a Kajabi subscription.
Common cancellation experiences
Many users report that Kajabi's cancellation process, when followed correctly, proceeds smoothly without significant obstacles. The platform generally doesn't employ aggressive retention tactics or make cancellation deliberately difficult, which reflects positively compared to some subscription services. However, users emphasise the importance of cancelling before the renewal date, as the system automatically processes renewals and doesn't typically reverse charges once a new billing cycle begins.
Some customers have experienced confusion about when their cancellation takes effect, particularly with annual subscriptions. This confusion often stems from misunderstanding that cancellation stops future renewals but doesn't terminate access or provide refunds for the current paid period. Therefore, clear communication in your cancellation request about your expectations helps prevent misunderstandings.
Reasons customers cancel Kajabi
Understanding why others cancel can help you evaluate whether cancellation is the right choice for your situation. Cost is the most frequently cited reason, with many users finding the monthly fees prohibitive, especially during business growth phases when revenue doesn't yet justify the expense. Small business owners and solo entrepreneurs often discover they're paying for features they don't use, making more affordable specialised tools more appropriate for their needs.
Technical complexity presents another common cancellation trigger. Whilst Kajabi markets itself as user-friendly, some users find the learning curve steeper than expected or struggle with customisation limitations. As a result, they migrate to platforms that better match their technical comfort level or specific requirements.
Business pivots and strategy changes also prompt cancellations. Users who shift away from digital products, decide to focus on different revenue streams, or merge their online presence with existing websites often no longer need Kajabi's comprehensive platform. In these cases, cancellation reflects changing business needs rather than dissatisfaction with the service itself.
Tips for a smooth cancellation process
Based on customer experiences, several practical tips can help ensure your Kajabi cancellation proceeds without complications. First, download all your content, customer data, and any analytics or reports you want to retain before cancelling. Once your subscription ends, you may lose access to this information, and recovering it later can be difficult or impossible.
Second, notify your customers or members if your Kajabi cancellation will affect their access to content or services. Professional communication maintains trust and allows you to direct them to alternative platforms if you're migrating your business elsewhere. This consideration protects your reputation and customer relationships.
Third, cancel payment authorisations with your bank or PayPal after confirming your Kajabi cancellation has been processed. Whilst this shouldn't be necessary if cancellation proceeds correctly, it provides an additional safeguard against unexpected charges. Your bank can block future payments to Kajabi, giving you complete control over whether any charges occur.
Alternative platforms to consider
If you're cancelling Kajabi due to cost or feature mismatch rather than abandoning online courses entirely, several alternative platforms might better suit your needs. Teachable and Thinkific offer similar course-hosting capabilities at lower price points, though with fewer integrated marketing features. For users primarily needing membership sites, platforms like MemberPress or Patreon provide focused functionality at reduced costs.
WordPress-based solutions combined with plugins offer maximum flexibility and potentially lower ongoing costs, though they require more technical knowledge. Users comfortable with website management often find this approach provides everything Kajabi offers at a fraction of the price. Therefore, evaluating alternatives before cancelling ensures you have a clear migration path and don't lose business momentum during the transition.
Protecting your consumer rights
Throughout the cancellation process, remember that UK consumer protection laws support your right to cancel subscription services. If Kajabi creates obstacles to cancellation, fails to process legitimate cancellation requests, or charges you after you've properly cancelled, you have recourse through consumer protection agencies.
Citizens Advice provides free guidance on subscription cancellations and can advise on next steps if problems arise. In cases involving significant sums or disputed charges, the Financial Ombudsman Service may be able to assist, particularly if you've attempted to resolve issues directly with Kajabi without success. Keeping detailed records of all cancellation communications, including your postal tracking information, strengthens your position if disputes occur.
Additionally, if you paid by credit card, Section 75 of the Consumer Credit Act may provide additional protection for disputed charges. This means your credit card provider shares liability with Kajabi for breaches of contract, giving you another avenue for recovering funds if necessary.
Ultimately, understanding your rights and following proper cancellation procedures—particularly using documented methods like postal cancellation—ensures you can end your Kajabi subscription confidently and without financial surprises. Taking control of the cancellation process protects both your finances and your peace of mind, allowing you to move forward with your business plans without ongoing obligations to a service that no longer meets your needs.