Ending your MacKeeper membership made easy

About MacKeeper

MacKeeper constitutes a comprehensive software utility suite designed specifically for macOS operating systems, provided by Clario Tech Limited, a company registered and operating within the United Kingdom. In accordance with the applicable consumer protection legislation, MacKeeper functions as a subscription-based Software-as-a-Service (SaaS) product, offering users various system optimisation tools, security features, and performance enhancement capabilities for their Apple devices.

The service operates under a continuous payment model, whereby subscribers enter into a binding contractual agreement with Clario Tech Limited for the provision of software maintenance, updates, and technical support throughout the subscription period. Furthermore, the contractual relationship between the service provider and the consumer is governed by UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

MacKeeper's operational framework encompasses multiple features including antivirus protection, system cleaning utilities, performance monitoring tools, and data security measures. Consequently, users who subscribe to this service establish a legally binding agreement that requires understanding of both parties' rights and obligations, particularly concerning subscription renewal, payment terms, and cancellation procedures.

The company maintains its registered office at the following address, which serves as the primary point of contact for all formal correspondence and legal notifications:

• Clario Tech Limited, 107 Cheapside, London, EC2V 6DN, United Kingdom

Membership options and costs

MacKeeper operates under a tiered subscription model, whereby consumers may select from various contractual arrangements based upon their specific requirements and budgetary considerations. The pricing structure reflects the duration of the commitment period, with longer-term subscriptions typically offering reduced monthly rates in exchange for extended contractual obligations.

Standard subscription tiers

The service provider offers multiple subscription packages, each constituting a separate contractual agreement with distinct terms and conditions. In accordance with standard industry practice, MacKeeper presents consumers with options ranging from monthly rolling contracts to annual fixed-term agreements. The monthly subscription arrangement provides greater flexibility regarding cancellation, as it typically operates on a shorter notice period, whereas annual subscriptions often require consumers to fulfil the entire contractual term or face early termination charges.

Automatic renewal provisions

A critical aspect of the contractual framework governing MacKeeper subscriptions concerns the automatic renewal clause. In accordance with standard subscription service agreements, unless the consumer provides explicit notice of their intention to terminate the contract, the subscription automatically renews at the conclusion of each billing period. This automatic renewal mechanism constitutes a material term of the contract and imposes upon consumers the obligation to provide timely cancellation notice should they wish to avoid further charges.

Furthermore, the service provider must comply with the Consumer Contracts Regulations 2013, which mandate that businesses provide clear and prominent information regarding automatic renewal terms prior to contract formation. Nevertheless, the burden of initiating cancellation proceedings rests with the consumer, who must take proactive steps to terminate the agreement within the prescribed timeframes.

Understanding your cancellation rights

The legal framework governing subscription cancellations in the United Kingdom provides consumers with substantial protections, particularly through the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These regulations establish specific rights and procedural requirements that both service providers and consumers must observe when terminating contractual relationships.

Statutory cooling-off period

In accordance with Regulation 29 of the Consumer Contracts Regulations 2013, consumers possess an unconditional right to cancel distance contracts within fourteen calendar days from the date of contract formation. This statutory cooling-off period applies to MacKeeper subscriptions purchased online or through distance selling methods, providing consumers with a brief window during which they may withdraw from the contract without providing justification or incurring penalties.

The cooling-off period commences on the day after the contract is concluded, and consumers must communicate their decision to cancel within this timeframe. Consequently, if a consumer purchases a MacKeeper subscription on the first day of the month, they have until the fourteenth day of that month to exercise their statutory cancellation right. The service provider must process such cancellations and provide refunds within fourteen days of receiving the cancellation notice.

Post-cooling-off period cancellation rights

Beyond the statutory fourteen-day cooling-off period, consumers' cancellation rights depend upon the specific terms and conditions incorporated within their subscription agreement. Nevertheless, UK consumer law imposes certain obligations upon service providers regarding contract termination procedures, particularly concerning notice periods and unfair contract terms.

The Consumer Rights Act 2015 prohibits unfair terms in consumer contracts, including provisions that create disproportionate barriers to cancellation. Furthermore, subscription services operating on a rolling basis must permit cancellation with reasonable notice, typically requiring no more than thirty days' advance notification. Fixed-term contracts, however, may bind consumers for the entire contractual period, although early termination provisions should be clearly stated within the agreement.

Contractual notice requirements

MacKeeper's terms of service establish specific notice periods that consumers must observe when seeking to cancel their subscriptions. These contractual provisions typically require consumers to provide written notification of their intention to cancel at least a specified number of days before the next billing cycle commences. Failure to comply with these notice requirements may result in additional charges for the subsequent subscription period.

Step-by-step postal cancellation guide

Postal cancellation represents the most reliable and legally secure method for terminating a MacKeeper subscription. This approach provides consumers with tangible evidence of their cancellation request, including proof of posting and delivery confirmation, which proves invaluable should disputes arise concerning the timing or receipt of the cancellation notice.

Why postal cancellation provides superior protection

The utilisation of postal cancellation methods offers several distinct advantages from a contractual and evidentiary perspective. Firstly, a physical letter sent via Recorded Delivery or Special Delivery creates an independently verifiable record of the cancellation request, including the precise date and time of posting and delivery. This documentation proves crucial should the service provider dispute receipt of the cancellation notice or claim that insufficient notice was provided.

Furthermore, postal cancellation eliminates the potential complications associated with electronic communication methods, such as emails being filtered into spam folders, online forms experiencing technical difficulties, or automated systems failing to process cancellation requests correctly. Consequently, legal practitioners consistently recommend postal cancellation as the gold standard for terminating subscription agreements, particularly where significant financial obligations are involved.

Moreover, the physical nature of postal correspondence carries greater legal weight in potential dispute resolution proceedings. Courts and alternative dispute resolution bodies traditionally accord substantial evidential value to postal communications, particularly when supported by proof of posting certificates or delivery confirmation documents. This evidentiary advantage significantly strengthens the consumer's position should litigation or formal complaints become necessary.

Preparing your cancellation correspondence

The preparation of effective cancellation correspondence requires careful attention to specific informational elements and formal requirements. Your cancellation letter must contain sufficient detail to enable the service provider to identify your account, understand your intention to cancel, and process the termination within the required timeframes.

Essential information that must be incorporated within your cancellation letter includes your full name as it appears on the subscription account, your account number or customer reference number, the email address associated with your MacKeeper subscription, and your billing address. Additionally, you should clearly state your explicit intention to cancel the subscription, specify the effective date of cancellation, and request written confirmation of the cancellation and cessation of all future billing.

In accordance with best practice recommendations, your correspondence should maintain a professional and factual tone, avoiding emotional language or detailed explanations unless relevant to a refund claim. The letter should be dated and, where possible, include your signature to authenticate the communication. Furthermore, you should retain a copy of the letter for your records before posting the original to the service provider.

Selecting appropriate postal services

The choice of postal service carries significant implications for the legal effectiveness of your cancellation notice. Standard first-class post, whilst economical, provides no proof of delivery and leaves consumers vulnerable to claims that cancellation notices were never received. Consequently, legal advisors consistently recommend utilising tracked postal services that generate independent evidence of delivery.

Royal Mail Recorded Delivery represents the minimum recommended service level for cancellation correspondence. This service provides proof of posting and requires the recipient to sign for the item upon delivery, creating a comprehensive audit trail. Alternatively, Special Delivery Guaranteed offers enhanced tracking and delivery guarantees, with compensation available should delivery failures occur. The modest additional cost of these services proves worthwhile given the financial implications of failed or disputed cancellations.

Addressing and sending your cancellation letter

Your cancellation correspondence must be addressed correctly to ensure proper receipt and processing by the appropriate department within Clario Tech Limited. The letter should be sent to the company's registered office address, which serves as the official point of contact for legal and contractual communications:

• Clario Tech Limited, 107 Cheapside, London, EC2V 6DN, United Kingdom

When preparing the envelope, ensure that the address is written clearly and completely, including all elements of the postal address. The envelope should be marked \