Cancellation service n°1 in United Kingdom
Tracked Letter
Ending your QuickBooks Online membership made easy
About QuickBooks Online
QuickBooks Online constitutes a cloud-based accounting software solution operated by Intuit Limited, specifically designed to serve small and medium-sized enterprises throughout the United Kingdom. In accordance with the Software as a Service (SaaS) model, this platform provides comprehensive bookkeeping, invoicing, payroll management, and financial reporting capabilities accessible via internet-connected devices. The service operates under a subscription-based contractual framework, whereby users enter into recurring payment obligations in exchange for continued access to the software functionality.
The contractual relationship between Intuit Limited and subscribers is governed by the company's Terms of Service, which incorporate provisions from the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These legislative instruments establish fundamental protections for UK consumers entering into distance contracts, including specific cancellation rights and transparency requirements regarding contractual terms. Furthermore, as a digital service provider operating within the United Kingdom, Intuit Limited maintains its registered office at 1 Cathedral Piazza, London, SW1E 5BP, which serves as the official correspondence address for contractual matters including subscription cancellations.
QuickBooks Online integrates with numerous banking institutions and third-party applications, creating a comprehensive ecosystem for financial management. Nevertheless, the proprietary nature of this integration means that cancellation of the service necessitates careful consideration of data export requirements and the termination procedures outlined in the subscription agreement. The platform's cloud-based architecture means that access cessation is immediate upon subscription termination, underscoring the importance of proper notice procedures and data backup prior to initiating cancellation.
Membership options and associated costs
Intuit Limited offers QuickBooks Online through a tiered subscription structure, with each tier establishing distinct contractual obligations and pricing frameworks. The pricing model operates on a monthly billing cycle, though annual prepayment options may be available under separate contractual terms. It is imperative to understand that each subscription tier constitutes a separate contractual offering with specific service level commitments and feature access rights.
| Subscription tier | Monthly cost | Primary features | User limitations |
|---|---|---|---|
| Simple Start | £15 + VAT | Basic invoicing, expense tracking, VAT returns | Single user access |
| Essentials | £22 + VAT | Multiple user access, bill management, time tracking | Up to three users |
| Plus | £30 + VAT | Project tracking, inventory management, advanced reporting | Up to five users |
| Advanced | £45 + VAT | Enhanced analytics, custom user permissions, dedicated support | Up to twenty-five users |
The aforementioned pricing represents standard rates, though promotional offers may temporarily modify these amounts. Consequently, subscribers should refer to their specific subscription confirmation documentation to ascertain the precise contractual rate applicable to their account. Furthermore, it should be noted that promotional rates typically revert to standard pricing upon expiration of the promotional period, which constitutes a material term of the subscription agreement.
Contractual billing arrangements
QuickBooks Online subscriptions operate under an automatic renewal framework, whereby the subscription continues indefinitely until such time as the subscriber provides formal notice of cancellation in accordance with the terms of service. This automatic renewal mechanism represents a continuing obligation, and charges will persist regardless of actual usage unless proper cancellation procedures are followed. The billing date corresponds to the initial subscription commencement date, establishing a monthly anniversary billing cycle.
In accordance with the Payment Services Regulations 2017, subscribers maintain the right to cancel recurring payment authorisations through their banking institution. Nevertheless, such action does not constitute formal cancellation of the subscription agreement itself and may result in account suspension and potential debt collection proceedings. Therefore, proper contractual cancellation through official channels remains essential to avoid continued liability for subscription fees.
Additional charges and supplementary services
Beyond the base subscription fee, QuickBooks Online may involve supplementary charges for add-on services including payroll processing, advanced inventory management, or additional user licences beyond the tier allocation. These supplementary services typically operate under separate contractual terms and may require individual cancellation procedures distinct from the primary subscription cancellation. Subscribers should carefully review their billing statements to identify all active services requiring termination.
Understanding your cancellation rights under UK law
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 establish a statutory framework governing cancellation rights for distance contracts, including online subscription services. Under these regulations, consumers possess an unconditional right to cancel within fourteen days of entering into the contract, commonly referred to as the \