Ending your Snap+ membership made easy

About Snap+

Snap+ is a UK-based subscription service that provides members with exclusive access to discounted gift cards, cashback offers, and money-saving deals across hundreds of popular retailers. Operating as a paid membership programme, Snap+ aims to help consumers save money on everyday purchases, from groceries and fashion to dining out and entertainment. The service has gained attention in the UK market as part of a broader trend towards subscription-based savings platforms.

As a consumer rights specialist, I must emphasise that understanding exactly what you're signing up for is crucial before committing to any subscription service. Snap+ operates on a membership model where you pay a recurring fee in exchange for access to their platform of deals and discounts. The service is managed from their London office at 50 Cowcross Street, and like all UK-based subscription services, they must comply with Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Many consumers find themselves wanting to cancel subscription services for various legitimate reasons. With Snap+, common motivations include not using the service frequently enough to justify the cost, finding that the available discounts don't align with their shopping habits, or simply needing to reduce monthly outgoings during financially challenging times. This is entirely your right as a consumer, and understanding how to exercise that right properly is what this guide will help you achieve.

The platform partners with various retailers to offer exclusive deals, but the value proposition depends heavily on your individual shopping patterns. Therefore, it's essential to regularly assess whether the membership fee represents genuine value for your circumstances. If you've determined that cancellation is the right choice for you, you have legal protections that ensure you can exit the contract appropriately.

Subscription plans and pricing

Understanding the financial commitment you've made to Snap+ is the first step in making an informed cancellation decision. Snap+ typically offers different membership tiers, each with varying levels of access to deals and cashback opportunities. The pricing structure is designed to encourage longer-term commitments, which means you need to be clear about which plan you're currently subscribed to before initiating cancellation.

As a consumer rights advocate, I want to draw your attention to an important aspect of subscription pricing: the transition from trial to full-price membership. Many consumers sign up for what appears to be a low-cost trial, only to find themselves automatically enrolled in a more expensive monthly or annual plan. This practice is legal provided the terms were clearly disclosed at sign-up, but it catches many people off guard.

Your current plan type directly affects your cancellation rights and potential refund eligibility. Monthly subscribers typically have more flexibility, as they're only committed until the end of their current billing cycle. Annual subscribers, however, may face different considerations regarding pro-rata refunds for unused months, though this depends entirely on Snap+'s specific terms and conditions and your statutory rights under UK law.

In practice, you should locate your most recent payment confirmation or check your bank statements to identify exactly how much you're being charged and how frequently. This information becomes crucial when you write your cancellation letter, as you'll need to reference your membership details accurately. Keep records of all payments made, as this documentation supports your position should any disputes arise during the cancellation process.

Understanding your payment obligations

Once you've initiated cancellation, your payment obligations should cease at the end of your current billing period. This means if you cancel halfway through a monthly subscription, you'll likely still be charged for that full month, but no subsequent charges should occur. For annual memberships, the situation becomes more complex, and you may need to specifically request information about any potential partial refunds for unused service time.

Under UK consumer law, you have the right to clear information about when payments will stop following cancellation. Therefore, your cancellation letter should explicitly request written confirmation of your final payment date. This creates a paper trail that protects you if unauthorised charges continue after your membership should have ended.

Cancellation terms and conditions

Every subscription service operating in the UK must provide clear cancellation terms, and Snap+ is no exception. As a consumer, you're protected by robust legislation that prevents companies from making it unreasonably difficult to exit contracts. The Consumer Contracts Regulations 2013 give you specific rights, particularly if you signed up online or over the phone, which most Snap+ members will have done.

The cooling-off period is your first important right. For distance contracts (those entered into without face-to-face contact), you have 14 calendar days from the date you entered the contract to cancel without providing any reason. This means if you've only recently signed up to Snap+, you can cancel within this window and should receive a full refund of any payments made. This is a statutory right that cannot be removed by company terms and conditions.

Notice periods and requirements

Beyond the cooling-off period, Snap+'s specific cancellation terms will apply. Most subscription services require notice of cancellation, typically ranging from immediate effect to 30 days. As a result, you need to carefully review the terms and conditions you agreed to when signing up. However, even if the terms seem restrictive, they must still comply with UK consumer protection law, which requires fairness and transparency.

The notice period typically means that your cancellation takes effect at the end of your current billing cycle, provided you give notice before that cycle renews. For monthly subscriptions, this usually means cancelling before your next monthly payment date. For annual memberships, you may need to provide notice before the annual renewal date to avoid being locked into another year.

Why postal cancellation provides the strongest protection

Throughout my 15 years helping consumers navigate contract cancellations, I've consistently recommended postal cancellation via Recorded Delivery as the most reliable method for protecting your rights. This approach creates indisputable evidence that you've fulfilled your obligation to notify the company of your intention to cancel.

The key advantage of postal cancellation is the proof of delivery. When you send a cancellation letter by Recorded Delivery, you receive a tracking number and signature confirmation showing exactly when your letter reached Snap+'s registered office. This evidence becomes invaluable if the company later claims they never received your cancellation request, which unfortunately does happen with subscription services.

In practice, online cancellation methods can be problematic. Websites may experience technical issues, confirmation emails might not arrive, or companies might claim your online submission wasn't properly completed. Phone cancellations present similar risks—without a recording of the conversation, it becomes your word against theirs if disputes arise about whether you actually cancelled or when the cancellation was requested.

Furthermore, sending your cancellation to the company's registered office address ensures it reaches the correct legal entity. This means you're directing your cancellation to the business address registered with Companies House, which is the formal location for legal correspondence. For Snap+, this is their London office, and using this address provides additional legal protection for your cancellation.

Legal requirements in the UK

Under UK law, your cancellation letter doesn't need to follow any special format, but it must clearly communicate your intention to terminate the contract. The letter should include your full name, account details, membership number if you have one, and an explicit statement that you wish to cancel your subscription. You should also specify the date from which you want the cancellation to take effect.

Importantly, you don't need to provide reasons for your cancellation, particularly if you're within the 14-day cooling-off period. Even outside this period, while it may be courteous to explain your decision, it's not a legal requirement. Your right to cancel exists regardless of your reasons, provided you follow the proper notice procedures.

How to cancel Snap+ by post

Cancelling your Snap+ membership by post involves several straightforward steps that, when followed correctly, ensure your cancellation is processed smoothly and you have complete protection of your consumer rights. This method provides you with the strongest possible evidence trail and eliminates the uncertainties associated with other cancellation methods.

Preparing your cancellation letter

Your cancellation letter should be clear, concise, and include all necessary information to identify your account. Start with your full name as it appears on your Snap+ account, followed by your email address associated with the membership. Include any membership number or account reference you've been provided. This information helps Snap+ locate your account quickly and reduces the chance of administrative delays.

The main body of your letter should contain a clear statement of your intention to cancel. Use direct language such as \