Ending your eDreams Prime Plus membership made easy

About eDreams Prime Plus

eDreams Prime Plus is a premium travel membership programme operated by eDreams ODIGEO, one of Europe's largest online travel agencies. The service targets frequent travellers who want to secure discounts on flights, hotels, car rentals, and holiday packages. When you sign up for eDreams Prime Plus, you're essentially paying an annual or monthly subscription fee in exchange for exclusive savings on your travel bookings made through the eDreams platform.

The membership works by offering discounted rates that aren't available to non-members. eDreams claims these savings can reach up to £50 per booking on flights and similar amounts on accommodation. The company positions Prime Plus as a way for regular travellers to recoup their membership costs within just a few bookings throughout the year. Additionally, members gain access to priority customer service and exclusive deals that appear before general sales.

However, eDreams Prime Plus has attracted considerable attention from UK consumer advocacy groups and trading standards authorities. Many subscribers report being enrolled without fully understanding the terms, often during what they believed was a simple flight booking process. The automatic renewal feature has caught numerous members off guard, with annual fees being charged without adequate warning. This has led to thousands of complaints to organisations like Citizens Advice and the Competition and Markets Authority.

The service operates across multiple European markets, but the UK represents a significant customer base. eDreams is headquartered in Barcelona, Spain, but maintains operations throughout Europe to serve its British customers. Understanding this corporate structure becomes important when you need to cancel, as you'll be dealing with a company that operates under both Spanish corporate law and UK consumer protection regulations.

Plans, features and pricing structure

eDreams Prime Plus offers two main subscription models to UK customers, each with distinct pricing and payment structures. Understanding these options is essential before proceeding with cancellation, as your plan type affects your refund eligibility and notice requirements.

Both membership tiers provide access to the same core benefits. The annual plan works out slightly cheaper overall if you calculate the monthly equivalent, but it requires a larger upfront commitment. Most importantly, both plans automatically renew unless you actively cancel them, which is where many subscribers encounter problems.

Core membership benefits

Prime Plus members receive several advertised benefits when booking through the eDreams platform. The primary feature is discounted pricing on flights, with eDreams claiming savings of up to £50 per booking. Members also access reduced rates on hotel accommodations, car hire services, and package holidays. The company promises that these discounts apply to millions of travel options worldwide.

Additionally, subscribers gain priority access to customer service channels, theoretically receiving faster response times when they need assistance. Members can also view and book exclusive deals before they become available to the general public. Some promotional periods offer enhanced discounts or bonus savings for Prime Plus members.

Why members decide to cancel

After processing thousands of eDreams Prime Plus cancellations, several common patterns emerge regarding why UK customers terminate their memberships. Understanding these reasons helps explain why postal cancellation has become the preferred method for many subscribers.

The most frequent complaint involves unexpected charges. Many customers report discovering the membership fee only after noticing an unfamiliar transaction on their bank statement. They often enrolled during a flight booking process without realising they were signing up for a recurring subscription. The checkout flow has been criticised for making the membership opt-out difficult to spot, with pre-ticked boxes or unclear language about the ongoing financial commitment.

Secondly, numerous members find that the promised savings don't materialise in practice. When comparing prices across multiple travel booking platforms, they discover that eDreams' "member discounts" often match or exceed prices available elsewhere without any membership fee. Some customers report that the discount simply brings the inflated base price down to market rates, meaning they're not actually saving money despite paying the subscription fee.

Customer service difficulties represent another major cancellation driver. Despite promises of priority support, many members struggle to reach eDreams representatives when problems arise. Phone lines have long wait times, email responses can take days or weeks, and online chat services frequently disconnect or provide unhelpful automated responses. When members do connect with support staff, they often report difficulty cancelling or receiving refunds.

The automatic renewal feature catches many subscribers unaware. Even those who knowingly signed up often forget about the membership until another annual charge appears. eDreams sends renewal notifications, but customers frequently report these emails going to spam folders or arriving too close to the renewal date to cancel in time.

Terms of service and cancellation policy

Before attempting to cancel your eDreams Prime Plus membership, you need to understand the contractual terms governing your subscription. These terms dictate your cancellation rights, potential refund eligibility, and the proper procedures for terminating your membership.

UK consumer protection rights

As a UK consumer, you benefit from several legal protections when dealing with subscription services like eDreams Prime Plus. The Consumer Contracts Regulations 2013 grant you an automatic 14-day cooling-off period for distance contracts, which includes online subscriptions. During this period, you can cancel for any reason and receive a full refund, minus any value you've already received from the service.

Keep in mind that if you've actually used the membership benefits during the cooling-off period—for example, by making a discounted booking—eDreams may deduct a proportionate amount from your refund. However, they cannot refuse cancellation entirely just because you've used the service. This is a common misconception that prevents some members from exercising their rights.

Additionally, the Consumer Rights Act 2015 requires that contract terms be fair and transparent. If you can demonstrate that the membership terms were hidden or misleading during signup, you may have grounds for a full refund regardless of how long you've been subscribed. This has proven successful for many UK customers who were enrolled without clear consent.

eDreams Prime Plus cancellation terms

According to eDreams' official terms and conditions, members can cancel their Prime Plus subscription at any time. However, the company's refund policy varies significantly depending on when you cancel and which subscription type you hold.

For annual memberships cancelled within the 14-day cooling-off period, you're entitled to a full refund minus any discounts you've already used on bookings. After this initial period, eDreams states that annual memberships are non-refundable. The membership will remain active until its expiration date, but you won't receive a pro-rata refund for unused months.

Monthly memberships operate slightly differently. You can cancel at any time, and the cancellation takes effect at the end of your current billing cycle. You'll continue to have access to member benefits until that date, but no further charges should occur. Most importantly, you should receive confirmation of your cancellation with a specific end date for your membership.

Notice periods and timing considerations

One critical detail that trips up many members is the notice period requirement. eDreams specifies that cancellations must be submitted at least 24 hours before your next renewal date to prevent the next charge from processing. This seemingly short window causes problems because of processing delays in their system.

Here's where postal cancellation becomes strategically important: sending your cancellation by Recorded Delivery provides dated proof of when you submitted your cancellation notice. If eDreams claims you cancelled too late, your postal receipt proves otherwise. This has saved countless members from disputed charges.

Cancelling by post - the complete guide

After handling thousands of eDreams Prime Plus cancellations, I can tell you that postal cancellation offers the most reliable method for UK customers who want documented proof of their termination request. Whilst eDreams provides online cancellation options, many members report these methods failing or producing no confirmation, leading to continued charges and lengthy disputes.

Why postal cancellation is most reliable

Postal cancellation, specifically via Recorded Delivery, creates an indisputable paper trail that protects you if disputes arise. When you send a cancellation letter through Royal Mail's Tracked or Recorded Delivery service, you receive a reference number and proof of posting. More importantly, you get confirmation when eDreams receives your letter, including the exact date and time of delivery.

This documentation becomes invaluable if eDreams later claims they never received your cancellation or that you submitted it too late. I've seen numerous cases where members cancelled online only to face continued charges because the company's system didn't properly process their request. Without proof, these members struggled to reclaim their money. Postal cancellation eliminates this vulnerability entirely.

Additionally, a formal letter demonstrates serious intent. Companies often take written cancellations more seriously than online form submissions, particularly when they arrive via tracked postal services. The physical nature of the communication makes it harder for the company to ignore or "lose" your request in their system.

Keep in mind that standard post without tracking offers no advantages over online cancellation. You need the tracking element to gain the protective benefits. Regular first-class post can go missing, and you'll have no evidence that you ever sent anything.

What information to include in your letter

Your cancellation letter needs to contain specific information to ensure eDreams can identify your account and process your termination request without delays or requests for additional information. Missing even one critical detail can slow down the process or give the company an excuse to claim your cancellation was incomplete.

First, include your full name exactly as it appears on your eDreams account. If you've used different name variations or spellings, include all of them to avoid confusion. Next, provide your complete email address associated with the account. This is typically the primary identifier eDreams uses for member accounts.

Additionally, include your membership number if you have it. You can find this in your confirmation email from when you signed up, or in any correspondence from eDreams about your Prime Plus membership. If you cannot locate your membership number, don't let this stop you—the email address is usually sufficient, but include it if possible.

State clearly and unambiguously that you are cancelling your eDreams Prime Plus membership. Use direct language like "I am writing to cancel my eDreams Prime Plus membership effective immediately" rather than softer phrases like "I would like to discuss cancelling." Ambiguous language can give the company room to claim you didn't actually request cancellation.

Specify whether you're within the 14-day cooling-off period and therefore requesting a refund, or whether you're cancelling outside this window. If you believe you're entitled to a refund for any reason—such as being enrolled without proper consent—state this clearly and explain why.

Include the date you're writing the letter, your current postal address, and a phone number where you can be reached if absolutely necessary. Finally, request written confirmation of your cancellation, including the effective date when your membership will terminate and when you should expect any applicable refund.

The correct postal address for cancellations

Sending your cancellation to the correct address is absolutely critical. Using an outdated or incorrect address can delay your cancellation by weeks, potentially causing additional charges to process. Based on current information for eDreams ODIGEO UK operations, send your cancellation letter to:

• eDreams ODIGEO
• Customer Service Department
• Barrington Hall
• Barrington
• Cambridge
• CB22 7RG
• United Kingdom

Most importantly, verify this address before sending your letter, as companies occasionally relocate or change their correspondence addresses. You can check the current address on your latest eDreams correspondence or on their official website under contact information. Using an outdated address is one of the most common mistakes I see, and it can completely derail your cancellation timeline.

Step-by-step postal cancellation process

Now let's walk through the complete process from drafting your letter to confirming your cancellation has been processed. Following these steps carefully will maximise your chances of a smooth, dispute-free cancellation.

First, draft your cancellation letter including all the information outlined above. Keep the tone professional and factual rather than emotional, even if you're frustrated with the service. Print the letter on clean white paper using a standard business letter format. Sign the letter by hand in ink—this adds an extra layer of authenticity.

Next, make at least two copies of your signed letter before sending it. Keep one copy for your personal records and consider keeping a digital scan as well. This documentation proves exactly what you sent and when, which becomes crucial if disputes arise later.

Take your letter to a Post Office branch and send it via Recorded Delivery or Royal Mail Tracked service. These services cost a few pounds but provide the tracking and proof of delivery that make postal cancellation worthwhile. Standard Signed For service also works, though Recorded Delivery offers slightly better tracking capabilities.

When posting, the counter staff will give you a receipt with a tracking reference number. Keep this receipt in a safe place—it's your proof of posting and allows you to track delivery online. Additionally, photograph or scan the receipt immediately in case the paper version gets damaged or lost.

Within 24 hours of posting, check the Royal Mail tracking website using your reference number. The system will show when your letter is out for delivery and, most importantly, when it's been delivered and signed for at the destination. Make a note of the delivery date and time, and take a screenshot of the tracking information showing successful delivery.

After eDreams receives your letter, you should receive confirmation within 5-10 working days. This confirmation should come via email to your registered address and should clearly state that your membership has been cancelled and provide the effective date. If you've requested a refund, the confirmation should also explain the refund timeline and amount.

Common mistakes to avoid

Even with clear instructions, certain errors repeatedly cause problems for members attempting to cancel by post. Learning from these common mistakes can save you significant time and frustration.

The biggest mistake is sending your letter too close to your renewal date without accounting for postal delivery times and processing delays. Even with Recorded Delivery, your letter takes 1-2 days to arrive, and eDreams may take several additional days to process it. If your renewal date is in three days, your cancellation might not process in time to prevent the next charge. Aim to send your letter at least 7-10 days before any renewal date to provide adequate buffer time.

Another frequent error is forgetting to request confirmation in your letter. Without explicitly asking for written confirmation, some companies simply process the cancellation silently, leaving you uncertain whether it worked. Always request confirmation and specify that you want it in writing via email.

Many members also make the mistake of not keeping their proof of posting receipt. They send the letter, assume everything is fine, and discard the receipt. Then when a dispute arises weeks later, they have no evidence that they ever sent anything. Treat your receipt like a valuable document until you've received confirmation and verified that no further charges have occurred.

Additionally, some people send their letter to eDreams' main corporate headquarters in Barcelona rather than the UK customer service address. Whilst the letter might eventually reach the right department, this routing can add weeks to the process. Always use the specific UK address designated for customer service correspondence.

Using services like Postclic for easier cancellation

Whilst you can certainly handle postal cancellation yourself using the steps above, services like Postclic can streamline the process significantly, particularly if you're short on time or want to ensure everything is done correctly the first time.

Postclic specialises in sending tracked cancellation letters on your behalf. You provide your information through their online platform, and they generate a properly formatted letter, print it, and send it via Royal Mail Recorded Delivery to the correct address. This eliminates several potential error points: you don't need to worry about letter formatting, finding the right address, or making a trip to the Post Office.

Most importantly, Postclic provides digital proof of sending and delivery. You receive email notifications when your letter is posted and when it's delivered, along with digital copies of all tracking information. This creates a comprehensive digital paper trail without requiring you to manually track and document everything.

The service also ensures your letter includes all necessary information and uses language that clearly communicates your cancellation intent. This professional formatting can help prevent companies from claiming your cancellation was unclear or incomplete.

Keep in mind that using a service like Postclic involves a small fee, typically less than £10. For many people, this cost is worthwhile for the time saved and peace of mind that everything has been handled correctly. However, if you're comfortable managing the process yourself, following the steps outlined earlier will achieve the same result.

Following up after sending your letter

Sending your cancellation letter is just the first step. Proper follow-up ensures your cancellation actually processes and prevents surprise charges down the line.

After confirming delivery via Royal Mail tracking, wait 5 working days for eDreams to process your request. If you haven't received email confirmation by day 6, it's time to follow up. Send a polite but firm email to eDreams customer service referencing your postal cancellation, including the date you sent it and the date it was delivered according to Royal Mail tracking.

In your follow-up email, attach a copy of your original cancellation letter and a screenshot of the Royal Mail tracking showing successful delivery. This documentation makes it difficult for the company to claim they never received your cancellation or don't have record of it.

If email follow-up produces no response within another 5 working days, escalate by sending another tracked letter specifically requesting confirmation of your cancellation and noting that you've received no response to your previous correspondence. This second letter demonstrates persistence and creates additional documentation of your efforts.

Most importantly, monitor your bank statements or credit card charges carefully for at least three months after cancellation. Even with confirmation, system errors occasionally cause charges to continue. If you spot any eDreams charges after your confirmed cancellation date, contact your bank immediately to dispute the transaction. Your cancellation documentation will support your dispute claim.

Tips from former members

Having worked with thousands of UK customers cancelling their eDreams Prime Plus memberships, certain strategies and insights emerge repeatedly from those who've successfully navigated the process. These tips come from real experiences and can help you avoid common pitfalls.

Timing your cancellation strategically

Former members consistently emphasise the importance of checking your renewal date before starting the cancellation process. You can find this date in your original confirmation email or by logging into your eDreams account. Once you know your renewal date, work backwards to determine when you need to send your cancellation letter.

The safest approach is to cancel at least two weeks before any renewal date. This provides ample time for postal delivery, processing, and any potential complications. If you're cutting it close—say, with only a week until renewal—consider also submitting an online cancellation if available, then following up with the postal cancellation for documentation purposes. This dual approach maximises your chances of stopping the charge.

Several former members report that cancelling immediately after a charge has processed actually works in their favour for future dealings. You've just paid for a year or month of service, so there's no urgent renewal looming. This removes time pressure and allows you to ensure your cancellation is properly processed before the next billing cycle arrives.

Documenting everything meticulously

The single most valuable habit reported by members who had smooth cancellations is thorough documentation. Create a dedicated folder—physical or digital—for all eDreams-related documents. Include your original signup confirmation, any promotional emails, billing statements, your cancellation letter copy, postal receipt, tracking screenshots, and any correspondence with the company.

Additionally, keep a simple timeline document noting key dates: when you signed up, when you sent your cancellation, when it was delivered, when you received confirmation, and when your membership officially ended. This timeline becomes invaluable if you need to dispute charges or explain the situation to your bank.

Several former members specifically recommend taking screenshots of your eDreams account showing your membership status both before and after cancellation. These screenshots provide visual proof of your membership details and eventual cancellation, which can support your case if disputes arise.

Protecting yourself from future charges

Even after successful cancellation, some former members report attempted charges months later due to system errors or database issues. To protect yourself, consider removing your payment method from your eDreams account after cancellation is confirmed. You can do this by logging in and updating your payment settings, though some users report difficulty accessing these settings after cancellation.

If you cannot remove your payment details from the platform, contact your bank or credit card provider and inform them you've cancelled the subscription. Ask them to decline any future charges from eDreams. Many banks can flag specific merchants and automatically reject their transaction attempts. This creates a safety net if eDreams' system fails to properly record your cancellation.

Additionally, set a calendar reminder for one week after your membership should have ended. On that date, check your bank statement to confirm no charges have occurred. If you spot any charges, you can dispute them immediately rather than discovering the problem months later when the dispute process becomes more complicated.

Dealing with refund delays

If you're entitled to a refund—typically because you cancelled within the 14-day cooling-off period—former members report that actually receiving the money can take longer than eDreams' stated timelines. The company typically claims refunds process within 14 days, but real experiences suggest 3-4 weeks is more realistic.

Keep in mind that the refund timeline starts from when eDreams confirms your cancellation, not from when you sent your letter. This distinction matters because it can add an extra week or two to the overall timeframe. If you haven't received your refund within 30 days of confirmed cancellation, send a follow-up letter via Recorded Delivery specifically requesting an update on your refund status.

Several former members recommend checking with your bank about chargeback rights if eDreams refuses a refund you believe you're entitled to. Under UK banking rules, you can dispute charges for services not provided as agreed or for unauthorised subscriptions. Your postal cancellation documentation strengthens your chargeback claim significantly.

Learning from signup mistakes

Many former eDreams Prime Plus members report they didn't realise they were signing up for a subscription at all. They thought they were simply completing a flight booking and missed the membership enrollment buried in the checkout process. This experience has made them much more cautious with future online transactions.

The key lesson they share is to read every screen carefully during online checkouts, particularly on travel booking sites. Look for pre-ticked boxes, small print about recurring charges, or additional products being added to your basket. If something seems unclear, stop the transaction and research what you're agreeing to before proceeding.

Additionally, former members recommend using a dedicated email address for travel bookings and subscription services. This makes it easier to track what you've signed up for and ensures important notifications don't get lost among your regular email. You'll receive all membership confirmations and renewal notices in one place, making it harder to forget about subscriptions.

When to escalate to consumer protection agencies

Most eDreams Prime Plus cancellations process smoothly if you follow the proper procedures and documentation practices outlined in this guide. However, some members encounter genuine difficulties where the company refuses to process their cancellation, continues charging despite confirmed cancellation, or denies refunds they're legally entitled to.

If you've sent your cancellation via Recorded Delivery, received confirmation of delivery, followed up multiple times, and still face problems, it's time to escalate beyond eDreams itself. Former members who've gone this route recommend starting with Citizens Advice, which can provide free guidance on your consumer rights and next steps.

You can also file a complaint with the Civil Aviation Authority if your issue relates to flight bookings made through eDreams. For broader consumer protection concerns, consider contacting your local Trading Standards office or filing a complaint through the Online Dispute Resolution platform provided by the European Union, which still applies to UK consumers for contracts with EU companies.

Most importantly, if eDreams has charged your credit card for a subscription you properly cancelled, contact your card provider immediately to dispute the charge. Credit card companies offer strong consumer protections, and your postal documentation provides clear evidence supporting your dispute. Many former members report that once they involved their bank, eDreams suddenly became much more responsive to resolving the issue.

Final thoughts on the cancellation process

Cancelling eDreams Prime Plus doesn't need to be stressful if you approach it methodically. The postal cancellation method, whilst seemingly old-fashioned, provides unmatched documentation and peace of mind. Your Recorded Delivery receipt and tracking information create an evidence trail that protects you throughout the process and beyond.

Remember that you're exercising your legal rights as a UK consumer. Companies must respect proper cancellation requests, and you have multiple layers of protection if they don't. Stay organised, keep copies of everything, and don't hesitate to escalate if you encounter resistance. Your documentation makes you a much stronger position than members who try to cancel through less verifiable methods.

Thousands of UK customers successfully cancel their eDreams Prime Plus memberships every month using these exact strategies. By following the guidance in this comprehensive guide, you're positioning yourself for a smooth, documented cancellation that prevents future headaches and disputed charges.