Ending your Everand membership made easy

What is Everand?

Everand is a digital subscription service that provides unlimited access to ebooks, audiobooks, magazines, and documents. Originally launched as Scribd in 2007, the service rebranded to Everand in 2023 to better reflect its expanded content offerings. The platform operates in the UK and offers subscribers access to over one million titles across various genres and formats.

The service works on a Netflix-style model for books, where you pay a monthly subscription fee and can read or listen to as many titles as you want from their library. Everand's collection includes bestsellers, classic literature, professional development materials, news publications, and user-uploaded documents. You can access content through their website or mobile apps for iOS and Android devices.

Most importantly, Everand appeals to voracious readers who consume multiple books per month. The value proposition is straightforward: if you typically purchase more than one or two books monthly, the subscription could save you money. Additionally, the platform offers offline downloads, allowing you to save content to your device for reading without an internet connection.

Keep in mind that Everand uses a credit system for certain premium titles. While most content is truly unlimited, some newer releases and bestsellers may require credits, which are allocated monthly with your subscription. This hybrid model can sometimes surprise new subscribers who expect completely unrestricted access to every single title.

Plans, features and pricing

Everand operates on a straightforward subscription model with pricing designed to compete with traditional book-buying habits. The service typically offers a free trial period for new subscribers, allowing you to test the platform before committing financially.

Current pricing structure

As of 2024, Everand's UK pricing follows a simple monthly subscription model. First, understand that the company occasionally adjusts pricing and promotional offers, so always verify current rates on their website before subscribing.

The subscription automatically renews each month unless you cancel. Additionally, Everand sometimes offers annual plans or promotional rates for students, though availability varies throughout the year.

What you actually get

Your Everand subscription includes access to their rotating library of content. Here's what that means in practical terms: you can read unlimited ebooks from their standard collection, listen to unlimited audiobooks, browse magazines and news publications, and access one premium title per month using your credit.

Next, consider the device compatibility. Everand works across multiple platforms including web browsers, iPhone and iPad apps, Android phones and tablets, and Kindle Fire devices. However, it does not integrate with standard Kindle e-readers, which frustrates many users who prefer e-ink displays.

Most importantly, downloaded content remains accessible only while your subscription is active. Once you cancel, you lose access to everything you've saved, including titles you've partially read. This differs significantly from purchasing ebooks outright, where you own the content permanently.

Why subscribers decide to cancel

Through processing thousands of cancellation requests, I've identified the most common reasons UK subscribers leave Everand. First, many discover the content library doesn't match their reading preferences. The selection heavily favours certain genres, and specific titles you want may not be available.

Additionally, the credit system confuses subscribers who expected truly unlimited access. When popular new releases require credits rather than being freely available, it feels like a bait-and-switch to some users. Next, technical issues with apps or syncing problems drive cancellations, particularly among users who read across multiple devices.

Financial reasons also play a significant role. Subscribers who initially signed up during high-reading periods find they're not using the service enough to justify £9.99 monthly. Keep in mind that even one forgotten month costs you a tenner, and these charges accumulate quickly if you're not actively reading.

Terms of service and cancellation policy

Understanding Everand's cancellation policy before you attempt to cancel saves considerable frustration. The company's terms contain several important provisions that affect when and how you can successfully terminate your subscription.

Notice periods and billing cycles

Everand operates on a monthly billing cycle that begins on the date you originally subscribed. Most importantly, you must cancel before your next billing date to avoid being charged for another month. The company does not offer partial refunds for unused portions of your subscription period.

Here's what catches people out: if you cancel on, say, the 15th of the month but your billing date is the 20th, you'll still have access until the 20th. However, if you cancel on the 21st, you've already been charged for the next full month and will maintain access until the following month's billing date.

Additionally, cancellations do not take effect immediately in terms of access. You retain full subscription benefits until the end of your current paid period. This actually works in your favour, allowing you to continue reading until you've received the full value of your payment.

UK consumer rights and legal protections

Under UK consumer law, specifically the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, you have specific protections when dealing with subscription services. First, you have a 14-day cooling-off period after initially signing up, during which you can cancel and receive a full refund for any charges.

Keep in mind this cooling-off period only applies if you haven't fully used the service. If you've accessed content during the trial or initial subscription period, the company may deduct a proportional amount for the service you've consumed. Next, any terms that are considered unfair under UK law are not enforceable, regardless of what the company's terms of service state.

Most importantly, companies must make cancellation as easy as signing up. If Everand makes it deliberately difficult to cancel, they may be breaching consumer protection regulations. This legal framework supports using postal cancellation, as it creates an undeniable paper trail of your cancellation request.

Refund policies and disputed charges

Everand's standard policy does not include refunds for subscription fees once a billing cycle begins. However, exceptions exist for technical issues that prevented you from accessing the service, unauthorised charges resulting from failed cancellation attempts, or violations of your consumer rights during the cooling-off period.

If you've been charged after sending a cancellation notice, you have grounds to dispute the charge. First, contact your bank or card provider to initiate a chargeback if Everand refuses to refund an improper charge. Additionally, keep all documentation of your cancellation attempt, including postal receipts and any correspondence, as evidence for disputes.

Cancelling by post - the complete guide

Postal cancellation remains the most reliable method for terminating subscriptions, particularly when you want indisputable proof of your cancellation request. While many companies push digital cancellation methods, sending a physical letter via Recorded Delivery creates a legal paper trail that protects your interests.

Why postal cancellation is your best option

Through years of processing cancellations, I've learned that postal methods provide superior protection compared to online forms or email requests. First, Recorded Delivery gives you proof of postage and delivery confirmation, which becomes crucial if the company claims they never received your cancellation.

Additionally, a formal letter demonstrates clear intent to cancel, making it much harder for companies to argue confusion or technical errors. Next, postal cancellation bypasses potential website issues, account access problems, or conveniently broken cancellation buttons that sometimes plague online systems.

Most importantly, UK consumer law recognises written postal notices as legally binding. If a company continues charging you after receiving your cancellation letter, you have strong grounds for chargebacks and complaints to regulatory authorities. Keep in mind that this legal weight simply doesn't exist with informal cancellation methods.

Essential information for your cancellation letter

Your cancellation letter must include specific information to be effective. First, include your full name exactly as it appears on your Everand account. Next, provide your account email address and any account number or customer reference if available.

Additionally, state clearly and unambiguously that you are cancelling your subscription. Use phrases like "I am writing to cancel my Everand subscription with immediate effect" rather than vague language like "I'm thinking about cancelling." Most importantly, specify the date you expect the cancellation to take effect, ideally before your next billing date.

Include your contact information for confirmation, request written acknowledgement of your cancellation, and state that you do not authorise any further charges to your payment method. Keep in mind that being specific prevents misunderstandings and provides clear evidence of your intentions if disputes arise later.

Where to send your cancellation letter

Everand operates as part of a larger corporate structure, and sending your cancellation to the correct address is absolutely critical. Based on current information, you should send cancellation letters to their registered business address:

• Scribd Inc. (trading as Everand)
• 460 Bryant Street
• San Francisco
• California 94107
• United States

Keep in mind that Everand is a US-based company, which means international postage applies. First, ensure you use sufficient postage for international mail. Additionally, international Signed For or International Tracked services from Royal Mail provide the delivery confirmation you need for proof of cancellation.

Most importantly, verify this address before sending your letter, as companies occasionally relocate offices or change their registered addresses. You can confirm the current address on Everand's website footer, in their terms of service, or by contacting their customer service team.

Step-by-step postal cancellation process

First, prepare your cancellation letter with all required information. Use clear, professional language and keep a copy for your records before sending. Next, check your next billing date in your Everand account settings to ensure you send your letter with enough time for delivery and processing.

Additionally, visit your local Post Office and send your letter via International Tracked and Signed service. This costs more than standard postage but provides essential proof of delivery. Request and keep your proof of postage receipt, which includes a tracking number you can use to monitor delivery.

After posting, track your letter using Royal Mail's tracking service. International mail to the United States typically takes 5-7 working days, though delays can occur. Most importantly, once you receive delivery confirmation, make a note of the delivery date and save this information with your other cancellation documentation.

Next, monitor your bank statements for any charges after your cancellation should have taken effect. If you're charged despite your cancellation letter being delivered, contact your bank immediately to dispute the charge and initiate a chargeback if necessary.

Using Postclic for hassle-free cancellation

Services like Postclic streamline the postal cancellation process by handling the administrative burden for you. Rather than visiting the Post Office, formatting letters, and managing tracking numbers yourself, Postclic sends professionally formatted cancellation letters on your behalf with full tracking included.

The service maintains up-to-date addresses for major subscription companies, reducing the risk of sending your cancellation to an outdated or incorrect location. Additionally, Postclic provides digital proof of postage and delivery, making it simple to access your cancellation documentation if disputes arise months later.

Keep in mind that using a service like Postclic costs a small fee, but many users find the time savings and peace of mind worthwhile. Most importantly, it ensures your cancellation letter is sent correctly the first time, avoiding the delays and additional costs of resending letters to corrected addresses.

Timeline and what to expect

Understanding the cancellation timeline helps you plan appropriately and know when to take action if problems arise. First, international mail to the United States typically takes 5-7 working days for delivery. Add another 3-5 business days for Everand to process your cancellation request after receiving your letter.

Next, send your cancellation letter at least 14 days before your next billing date to ensure processing completes before you're charged again. Additionally, if you're within your 14-day cooling-off period, mention this explicitly in your letter and request a full refund.

Most importantly, if you haven't received any acknowledgement within two weeks of confirmed delivery, follow up with another letter referencing your original cancellation and its delivery date. Keep copies of all correspondence, as this documentation becomes invaluable if you need to escalate complaints to consumer protection authorities or your card provider.

Tips from former members

Having processed thousands of Everand cancellations, I've gathered insider knowledge about what works and what pitfalls to avoid. These practical tips come from real experiences of subscribers who've successfully navigated the cancellation process.

Before you cancel

First, download any documents or make notes on books you want to remember, as you'll lose all access once your subscription ends. Additionally, check if you have any unused premium credits, and use them before cancelling since they don't carry any value after cancellation.

Next, take screenshots of your account settings showing your billing date, subscription status, and payment method. These screenshots provide baseline documentation if billing disputes arise later. Most importantly, verify your next billing date and work backwards to ensure your cancellation completes before then.

Keep in mind that Everand doesn't allow you to pause subscriptions. You must fully cancel and resubscribe later if you want to return, which means losing your current billing date and any promotional pricing you might have secured.

Common mistakes that cost people money

The biggest mistake I see is subscribers assuming cancellation is instant. Remember that processing takes time, especially with postal cancellations crossing international borders. Send your letter at least two weeks before your billing date, not two days before.

Additionally, many people forget to remove their payment method after cancelling. While your subscription should terminate, technical glitches occasionally cause charges to process anyway. Log into your account after cancellation confirmation and remove your card details as a safety measure.

Next, don't assume that deleting the app cancels your subscription. This does absolutely nothing to terminate your account and you'll continue being charged monthly. Similarly, simply stopping use doesn't cancel anything – you must actively submit a cancellation request.

Most importantly, never ignore charges after cancellation. Some subscribers notice unexpected charges but delay addressing them, thinking they'll sort it out later. Contact your bank immediately when you spot unauthorised charges, as chargebacks become more difficult to pursue as time passes.

Dealing with retention attempts

Some companies contact subscribers after receiving cancellation requests, offering discounts or free months to retain you. Everand may do this via email after processing your cancellation letter. First, understand that accepting these offers typically requires you to remain subscribed for a specific period.

Additionally, retention offers often come with strings attached, such as committing to three or six months at a reduced rate. Read any offer carefully before accepting, and remember that you're not obligated to engage with retention attempts at all.

Keep in mind that if you do accept a retention offer, get the terms in writing via email. Verbal promises or vague offers without clear documentation can lead to disputes about what was actually agreed. Most importantly, if you're certain you want to cancel, politely decline any offers and reiterate your cancellation request.

What to do if cancellation fails

If you're charged after your cancellation letter was delivered and processed, take immediate action. First, contact Everand's customer service with your proof of postage and delivery, demanding a refund for the unauthorised charge. Reference UK consumer protection laws and your right to cancel.

Additionally, simultaneously contact your bank or card provider to initiate a chargeback. Explain that you cancelled your subscription with documented proof, yet were charged anyway. Banks typically side with customers in these situations when proper documentation exists.

Next, if Everand refuses to refund the charge and your chargeback fails, file a complaint with the Payment Systems Regulator or consider using the Financial Ombudsman Service for disputed card charges. For broader consumer issues, the Citizens Advice consumer service provides free guidance on your rights and next steps.

Most importantly, document everything throughout this process. Keep emails, letters, bank statements, tracking information, and notes from phone calls. This comprehensive documentation strengthens your position if you need to escalate complaints or pursue legal remedies.

Protecting yourself from future charges

Once you've successfully cancelled, take steps to prevent any possibility of future charges. First, remove your payment method from your Everand account entirely. Even though the subscription is cancelled, having card details stored creates risk of accidental or erroneous charges.

Additionally, monitor your bank statements for at least three months after cancellation. Set a calendar reminder to check specifically for Everand charges on your old billing date. If you spot any charges during this period, you'll catch them quickly while they're still easy to dispute.

Next, consider using virtual card numbers for future subscriptions. Services like Revolut or Privacy.com allow you to create temporary card numbers that you can freeze or delete, giving you ultimate control over subscription charges without cancelling your actual card.

Keep your cancellation documentation permanently. Don't delete tracking confirmations or throw away postal receipts after a few weeks. Store these documents digitally and physically, as disputes can arise months or even years later, and having proof of cancellation becomes invaluable.

Alternative options to consider

Before fully committing to cancellation, consider whether alternatives might better serve your needs. First, many UK libraries now offer digital lending services like BorrowBox or Libby, providing free access to ebooks and audiobooks. While selections are smaller than Everand, the price is unbeatable.

Additionally, Amazon's Kindle Unlimited offers similar unlimited reading for £9.99 monthly, though with different content selection. If Everand's library doesn't match your preferences, Kindle Unlimited might offer better titles in your preferred genres.

Next, consider whether you actually need a subscription at all. If you read fewer than two books monthly, purchasing individual ebooks or audiobooks often costs less than maintaining a subscription. Calculate your actual usage before automatically renewing or switching to another service.

Most importantly, remember that you can always resubscribe later if your circumstances change. Cancelling doesn't permanently lock you out of Everand. If you're uncertain about cancelling, it's better to cancel now and resubscribe later than to waste money on unused months while you decide.