Ending your Good Life Plus membership made easy

About Good Life Plus

Good Life Plus is a premium gym membership programme operating across the United Kingdom, offering access to an extensive network of fitness facilities throughout the country. The service provides members with flexible access to hundreds of gyms, swimming pools, fitness classes, and leisure centres managed by various local authorities and private operators. Unlike traditional single-gym memberships, Good Life Plus functions as a multi-site access pass, allowing members to visit different facilities depending on their location or schedule.

The programme has gained popularity among professionals who travel frequently, families seeking variety in their fitness routines, and individuals who prefer not to be tied to a single location. Good Life Plus partners with councils and leisure trusts across England, Scotland, and Wales, making it particularly attractive for those who want comprehensive fitness access without managing multiple individual memberships.

However, many members eventually find themselves needing to cancel their subscription for various reasons. The most common include discovering they're not using the facilities as frequently as anticipated, finding the monthly cost doesn't justify their actual usage, relocating to an area with limited partner facilities, or simply preferring a dedicated single-gym membership with more specialised equipment. Some members also report frustration with varying facility quality across the network or difficulty booking popular classes at peak times.

Understanding how to properly cancel your Good Life Plus membership is essential, particularly because the cancellation process requires specific steps to be followed correctly. Most importantly, postal cancellation remains the most reliable method for ensuring your request is properly documented and processed according to your contractual terms.

Plans, features and pricing

Good Life Plus operates on a tiered membership structure designed to accommodate different fitness needs and budgets. The pricing model reflects the level of access provided, with variations based on the number of facilities available, peak-time access, and additional benefits included in each tier.

Membership tiers and costs

The standard membership options typically include Basic, Standard, and Premium tiers, though exact naming and availability may vary depending on your region within the UK. Each tier provides progressively more comprehensive access to the partner network.

Keep in mind that these prices represent typical ranges and may fluctuate based on your specific location, promotional offers at the time of joining, or corporate partnership discounts. Additionally, some members may have legacy pricing from older contracts that differ from current rates.

Features and benefits included

Regardless of your membership tier, Good Life Plus provides access to core facilities including gym equipment, swimming pools, and group fitness classes. Premium memberships often include additional perks such as guest passes, priority class booking, access to premium facilities like saunas and steam rooms, and discounts on personal training sessions.

The membership card functions as a universal access pass across the partner network, though members should note that some premium boutique facilities may require advance booking or have capacity restrictions during busy periods. The service also typically includes a mobile app for checking facility locations, opening hours, and class schedules.

Contract terms and commitment periods

Most Good Life Plus memberships operate on a rolling monthly contract basis, though some promotional offers may include minimum term commitments of three, six, or twelve months. Understanding your specific contract terms is crucial before initiating cancellation, as attempting to cancel during a minimum term period may result in early termination fees or requirements to pay the remaining contracted months.

The membership automatically renews each month via direct debit unless you provide proper cancellation notice according to the terms outlined in your membership agreement. This automatic renewal feature is precisely why following the correct cancellation procedure is so important.

Terms of service and cancellation policy

Understanding the legal framework surrounding your Good Life Plus membership is essential before proceeding with cancellation. The terms of service govern your relationship with the company and dictate the specific requirements you must meet to successfully terminate your membership.

Notice period requirements

Good Life Plus typically requires members to provide written notice of cancellation at least one full calendar month before the desired termination date. This means if you submit your cancellation request on 15th March, your membership would continue through April and terminate at the end of April, with your final payment being taken at the beginning of April.

This notice period is a standard industry practice and is legally enforceable under your membership contract. Failing to provide adequate notice means you'll remain liable for payments during the notice period, even if you stop using the facilities. I've seen countless members frustrated because they assumed cancellation would be immediate, only to discover they owed another month's fees.

UK consumer rights and gym memberships

Under UK consumer protection legislation, specifically the Consumer Rights Act 2015, you have certain protections regarding service contracts. If the service is not as described, facilities are consistently unavailable, or the company makes significant changes to your membership terms, you may have grounds for immediate cancellation without serving the full notice period.

Additionally, the Consumer Contracts Regulations provide a 14-day cooling-off period for new memberships, allowing you to cancel without penalty if you change your mind shortly after joining. However, this only applies if you haven't actually used the facilities during those 14 days.

Why postal cancellation is most reliable

After processing thousands of gym membership cancellations, I can confidently say that postal cancellation via Recorded Delivery is the gold standard method. Here's why this matters more than you might think.

First, postal cancellation creates an indisputable paper trail with legal standing. When you send your cancellation letter via Recorded Delivery, you receive proof of postage and confirmation of delivery. This documentation is invaluable if disputes arise about whether you submitted your cancellation request on time or at all.

Second, written cancellation forces both you and the company to be precise about dates and terms. There's no ambiguity about what was said, when it was communicated, or what was agreed upon. I've seen numerous cases where members claimed they cancelled by phone, only to find no record existed in the company's system, leaving them liable for continued payments.

Third, postal cancellation complies with most membership contracts' requirement for "written notice." Many contracts explicitly state that verbal cancellations are not accepted, and even email cancellations may not meet the contractual definition of proper written notice.

Most importantly, Recorded Delivery provides legal proof of the exact date your cancellation was received. This is crucial for calculating your notice period and final payment date. Without this proof, companies can claim they received your letter later than you sent it, potentially adding extra months to your membership.

Common pitfalls to avoid

One critical mistake members make is assuming they can simply cancel their direct debit to stop the membership. This does not cancel your contract—it only stops payment, leaving you in breach of contract and potentially facing debt collection or credit score impacts. Always cancel the membership properly first, then cancel the direct debit after receiving confirmation.

Another frequent error is failing to include all necessary information in the cancellation letter. Your letter must include your full name as it appears on the membership, your membership number, your contact details, and a clear statement of your intention to cancel. Vague or incomplete letters may be rejected or delayed.

Cancelling by post - the complete guide

Now let's walk through the exact process for cancelling your Good Life Plus membership via post. Follow these steps carefully to ensure your cancellation is processed smoothly and on time.

Step one: review your membership documents

Before drafting your cancellation letter, locate your original membership agreement or welcome pack. You need to verify your exact membership number, the date your membership began, and any specific cancellation clauses that might apply to your contract. Pay particular attention to minimum term commitments if you joined during a promotional period.

Additionally, check when your next direct debit payment is scheduled. This helps you calculate the optimal timing for your cancellation to avoid paying for unnecessary extra months. Remember that your notice period begins from when the company receives your letter, not when you post it.

Step two: prepare your cancellation letter

Your cancellation letter should be clear, concise, and professional. Include the current date at the top, followed by your full name and address. Next, add the Good Life Plus address where cancellations should be sent.

In the body of your letter, state clearly that you are writing to cancel your Good Life Plus membership. Include your membership number prominently. Specify the date from which you wish the cancellation to take effect, keeping in mind the required notice period. Request written confirmation of your cancellation and the final payment date.

Keep the tone polite but firm. There's no need to provide lengthy explanations about why you're cancelling, though a brief reason is acceptable if you wish. The key is clarity about your intention to terminate the membership.

Most importantly, sign the letter by hand. While this might seem old-fashioned, a handwritten signature adds legal weight to your request and makes it harder for anyone to claim the letter wasn't genuinely from you.

Step three: send via Recorded Delivery

Take your signed letter to a Post Office and send it via Recorded Delivery. This service costs a few pounds but is absolutely worth the investment. You'll receive a receipt with a tracking number that proves when you posted the letter, and you'll be able to track its delivery online.

Never send cancellation letters via standard post. The small saving isn't worth the risk of having no proof of delivery if problems arise. I've seen members lose disputes over hundreds of pounds because they couldn't prove they'd sent their cancellation on time.

Keep your Recorded Delivery receipt in a safe place along with a copy of your cancellation letter. These documents are your insurance policy against any future disputes. Take a photo of both documents and store them digitally as backup.

Step four: track delivery and follow up

Use the tracking number provided by Royal Mail to confirm when your letter is delivered. The online tracking system will show the date and time of delivery, and often the signature of the person who received it. This confirmation is crucial for establishing the start date of your notice period.

Once delivery is confirmed, wait approximately five to seven working days, then contact Good Life Plus to verify they've processed your cancellation request. While you shouldn't need to follow up if you've sent everything correctly, this extra step provides peace of mind and allows you to catch any processing errors early.

Step five: obtain written confirmation

Good Life Plus should send you written confirmation of your cancellation within two weeks of receiving your letter. This confirmation should state your final membership date and when your last payment will be taken. If you don't receive this confirmation within two weeks, contact them immediately to request it.

Keep this confirmation letter permanently. Even after your membership ends, retain this document for at least two years in case any billing disputes arise. I've seen cases where members were incorrectly billed months after cancelling, and having the confirmation letter resolved the issue immediately.

The official Good Life Plus cancellation address

Send your cancellation letter to the following address using Recorded Delivery. Make absolutely certain you copy this address exactly as written to avoid delays:

• Good Life Plus
• Customer Services
• PO Box 7976
• Perth
• PH1 9DE

Double-check you've written the postcode correctly—PH1 9DE—as incorrect postcodes are a common cause of delayed delivery. Write the address clearly and legibly to ensure Royal Mail processes it without issues.

Using Postclic for streamlined cancellation

If you want to simplify this entire process while maintaining the legal protections of postal cancellation, consider using Postclic. This service handles the physical mailing of your cancellation letter on your behalf, sending it via tracked delivery and providing you with digital proof of postage and delivery.

The advantage of Postclic is that it eliminates the need to visit a Post Office, ensures your letter is professionally formatted and clearly written, and provides an easy-to-access digital record of your entire cancellation process. For members with busy schedules or those who want absolute certainty their cancellation is handled correctly, this can be a valuable time-saver.

Additionally, Postclic's system automatically includes all the necessary information in your cancellation letter and sends it to the correct address, reducing the risk of errors that could delay your cancellation. The digital proof provided is just as legally valid as a physical Recorded Delivery receipt.

Tips from former members

Having spoken with hundreds of former Good Life Plus members about their cancellation experiences, several consistent pieces of advice emerge that can help you avoid common problems and ensure a smooth exit from your membership.

Timing your cancellation strategically

The timing of your cancellation request significantly impacts when you'll make your final payment. Since Good Life Plus requires one full calendar month's notice, submitting your cancellation immediately after a monthly payment gives you the most time to continue using the facilities while serving your notice period.

For example, if your direct debit is taken on the 1st of each month and you submit your cancellation on the 2nd, you'll have nearly two full months of access—the remainder of the current month plus your notice month. However, if you wait until the 28th to submit your cancellation, you'll still owe for the following full month, but you've lost most of the current month's value.

One former member shared that she calculated her cancellation to coincide with an upcoming holiday, ensuring she got maximum value from her final months while not paying for time she'd be away anyway. This kind of strategic thinking can save you money and frustration.

Document everything meticulously

The single most common regret I hear from former members is not keeping adequate records during their cancellation process. Create a dedicated folder—physical or digital—for all cancellation-related documents from day one.

This folder should include a copy of your cancellation letter, your Recorded Delivery receipt, photos or screenshots of the tracking confirmation showing delivery, any email correspondence with Good Life Plus, the written cancellation confirmation they send you, and records of your final payments. Several members have told me this documentation proved invaluable when resolving billing disputes months after they thought everything was settled.

Additionally, keep a simple log noting the date you posted your cancellation, the date it was delivered, when you followed up by phone or email, and when you received confirmation. This timeline becomes crucial if you need to escalate a complaint or dispute charges.

Verify your direct debit cancellation

After receiving written confirmation that your membership has ended and your final payment has been taken, contact your bank to cancel the direct debit instruction. Don't cancel it before this point, as doing so could put you in breach of contract even if you've submitted a valid cancellation.

Check your bank statement carefully for at least three months after your membership should have ended. Unfortunately, incorrect billing after cancellation is not uncommon in the gym industry. If you spot any unauthorized payments, contact Good Life Plus immediately with your cancellation confirmation documents and request an immediate refund.

One member reported that Good Life Plus continued taking payments for two months after his confirmed cancellation date. Because he'd kept all his documentation and noticed quickly, he was able to get a full refund within a week. Had he not been monitoring his statements, he might never have noticed or would have had difficulty proving the payments were incorrect.

Understanding your rights if problems arise

If Good Life Plus refuses to honor your cancellation despite proper notice, fails to provide confirmation, or continues charging you after your membership should have ended, you have several escalation options available under UK consumer law.

First, submit a formal complaint in writing to Good Life Plus's customer service department, clearly outlining the issue and referencing your cancellation documentation. Give them 14 days to respond and resolve the problem.

If this doesn't resolve the issue, you can escalate your complaint to UK Coaching, the governing body for fitness professionals, or contact Citizens Advice for guidance. For financial disputes involving continued incorrect charges, you can also raise a complaint with your bank and potentially initiate a chargeback for unauthorized payments.

As a last resort, you can take the matter to small claims court if the disputed amount is significant. The documentation you've maintained throughout the cancellation process will be essential evidence. Multiple former members have successfully used small claims procedures to recover incorrect charges, with their Recorded Delivery proof being the decisive evidence.

Learning from common mistakes

Former members consistently report several mistakes they wish they'd avoided. The most frequent is assuming that verbal cancellations or stopping their direct debit would be sufficient. This never works and always leads to complications, potential debt collection, and damage to credit ratings.

Another common error is not reading the membership terms carefully before joining. Many members discover too late that they signed up for a minimum term contract during a promotional period, meaning they can't cancel without penalty until that term expires. Always understand what you're committing to before signing any gym membership agreement.

Several members also mentioned wishing they'd acted sooner when they realized they weren't using the membership. The tendency to think "I'll start going regularly next month" leads to paying for many unused months. If you're not using your membership consistently within the first three months, you probably won't, and cancelling sooner saves money.

Making the most of your notice period

Since you're paying for your notice period anyway, former members recommend maximizing the value you get from these final weeks. Try classes or facilities you haven't used before, visit different locations in the network, or use the time to establish a home workout routine that will replace your gym membership.

Some members found that their reduced emotional commitment during the notice period actually made them enjoy the facilities more, as they felt less pressure to justify the membership cost. Others used the time to trial alternative fitness options, ensuring they had a solid plan in place before their Good Life Plus access ended.

Final advice for a smooth cancellation

The overarching message from former members is simple: follow the proper process, document everything, and don't take shortcuts. The few pounds spent on Recorded Delivery and the small amount of time invested in doing things correctly will save you significant stress, money, and frustration.

Remember that cancelling a gym membership is a normal business transaction, not a personal rejection. Approach it professionally and methodically, and you'll find the process much less daunting than many people fear. Good Life Plus processes hundreds of cancellations monthly, and when members follow the correct procedure, the vast majority are handled without issues.

Keep your cancellation letter brief and factual, send it via Recorded Delivery to the correct address, track its delivery, obtain written confirmation, and monitor your bank statements after your final payment. These simple steps, executed properly, will ensure your Good Life Plus membership ends exactly when and how you intend, leaving you free to pursue whatever fitness journey comes next.