Cancellation service n°1 in USA
Tracked Letter
Ending your Humble Choice membership made easy
About Humble Choice
Humble Choice is a monthly subscription service operated by Humble Bundle, offering PC gamers access to a curated selection of games each month. As a UK subscriber, you receive a collection of Steam keys for various titles, which you can keep permanently even after cancelling your membership. The service has evolved from the original Humble Monthly format and now provides greater flexibility in how members access their games.
The subscription model allows you to pause or cancel at any time, though understanding the specific terms and your rights as a UK consumer is essential. Each month, Humble Choice reveals a new selection of games, typically ranging from indie titles to AAA releases. Members can choose which games to add to their library, with the number of choices depending on their subscription tier.
This means you're not simply renting access to games – you're building a permanent collection. However, if the service no longer meets your needs or budget, you have clear rights to cancel. As a UK consumer, you're protected by various regulations that ensure fair treatment when ending subscription agreements.
Subscription plans and pricing
Humble Choice operates on a tiered membership structure, with pricing that reflects the level of access you receive each month. Understanding these tiers is crucial when considering cancellation, as different plans may have varying terms.
Current membership tiers
| Plan Type | Monthly Price | Games Available | Additional Benefits |
|---|---|---|---|
| Lite | £3.29 | Limited selection | Store discounts up to 20% |
| Standard (Monthly) | £9.99 | Full monthly selection | Store discounts, Trove access |
| Premium (Annual) | £99.00/year | Full monthly selection | Enhanced discounts, priority support |
The pricing structure reflects Humble Bundle's commitment to providing value, though circumstances change and you may need to cancel. Therefore, it's important to note that annual subscribers face different considerations than monthly members when seeking cancellation.
Billing cycles and payment terms
Your subscription renews automatically on the same date each month or year, depending on your chosen plan. This automatic renewal is convenient but requires vigilance if you've decided to cancel. In practice, your cancellation must be processed before the next billing cycle begins to avoid being charged for an additional period.
UK consumer law provides specific protections regarding subscription services. As a result, you have the right to clear information about when you'll be charged and how to cancel. Humble Choice typically sends email reminders before billing, but relying solely on these notifications isn't advisable when you've made a firm decision to cancel.
Cancellation terms and conditions
Understanding your cancellation rights is fundamental to protecting your interests as a UK consumer. Humble Choice, like all subscription services operating in the UK, must comply with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Notice periods and deadlines
The critical deadline for cancellation is before your next billing date. This means you must ensure your cancellation request is received and processed with sufficient time before the automatic renewal occurs. For monthly subscribers, this typically requires action at least 48 hours before your renewal date, though sending your cancellation notice earlier provides greater security.
Annual subscribers face more complex considerations. If you cancel mid-term, you generally won't receive a pro-rata refund for unused months unless there are exceptional circumstances or the service has fundamentally changed. Therefore, timing your cancellation to coincide with your annual renewal date is financially prudent.
Your rights under UK consumer law
As a UK consumer, you benefit from robust legal protections. The Consumer Rights Act ensures that subscription terms must be fair and transparent. This means Humble Choice cannot make cancellation unreasonably difficult or impose excessive barriers to ending your membership.
You have the right to cancel within 14 days of initially subscribing under the Consumer Contracts Regulations, receiving a full refund for any payments made. Beyond this cooling-off period, your cancellation rights depend on the terms of service, but these terms must still be reasonable and clearly communicated.
Common reasons for cancellation
Understanding why subscribers cancel can help you recognise whether cancellation is the right choice for your circumstances. Many UK members cancel Humble Choice due to budget constraints, particularly during periods of economic uncertainty. Gaming subscriptions, whilst offering value, may become an unnecessary expense when prioritising essential costs.
Others find the game selections no longer match their preferences or gaming platform. As a result, they're paying for content they won't use. Some subscribers accumulate a backlog of unredeemed games and decide to pause or cancel until they've worked through their existing library.
Technical issues, changes to the service structure, or simply reduced gaming time also prompt cancellations. Whatever your reason, you're entitled to end your subscription without justification or penalty, provided you follow the proper procedures.
How to cancel Humble Choice by post
Sending your cancellation request by post, particularly via Recorded Delivery, provides the most reliable evidence of your cancellation request. This method creates an indisputable paper trail that protects your consumer rights.
Why postal cancellation is recommended
Whilst Humble Choice offers online cancellation methods, postal cancellation provides superior protection for several important reasons. Firstly, Recorded Delivery gives you proof of postage and delivery, creating legal evidence that you've fulfilled your obligation to notify the company of your cancellation.
Online systems can experience technical failures, and screenshots of cancellation confirmations may be disputed. In practice, a signed delivery receipt from Royal Mail carries significantly more weight if any dispute arises about whether you cancelled before your next billing date.
This approach also ensures your cancellation request is formally documented and cannot be claimed as lost in spam filters or system errors. As a result, you maintain control over the cancellation process rather than relying entirely on automated systems.
Information required in your cancellation letter
Your cancellation letter must contain specific information to be effective. Include your full name as it appears on your Humble Choice account, your email address associated with the subscription, and your account username if different from your email.
State clearly and unambiguously that you wish to cancel your Humble Choice subscription. Specify the effective date you want the cancellation to take effect – typically immediately or at the end of your current billing period. Include the date you're writing the letter and request written confirmation of your cancellation.
Sign the letter by hand if sending a physical copy, as this provides additional authentication. Keep a photocopy or scan of your signed letter for your records before posting.
Sending your cancellation letter
Address your cancellation letter to Humble Bundle's official correspondence address. You must send this via Royal Mail Recorded Delivery to obtain proof of posting and delivery. Standard post provides no evidence and should never be used for important cancellation requests.
Services like Postclic streamline this process by allowing you to send tracked letters digitally. This means you can create, send, and track your cancellation letter without visiting a post office. Postclic handles the printing, envelope preparation, and posting via tracked delivery, providing you with digital proof of dispatch and delivery confirmation.
The advantage of using such services is time-saving convenience combined with professional formatting and guaranteed tracked delivery. You receive the same legal protections as traditional Recorded Delivery whilst managing everything online, which is particularly valuable when you need to ensure cancellation before an imminent billing date.
Following up on your cancellation
After posting your cancellation letter, monitor your email for confirmation from Humble Choice. If you don't receive acknowledgement within five working days of confirmed delivery, send a follow-up email referencing your postal cancellation and attaching proof of delivery.
Check your bank statements to verify that no further payments are taken after your cancellation date. If you're charged after cancellation, you have grounds to request a refund through your bank or card provider, using your postal delivery receipt as evidence.
Important deadlines and timelines
| Action | Recommended Timing | Why This Matters |
|---|---|---|
| Send cancellation letter | At least 7 days before renewal | Allows time for postal delivery and processing |
| Expect delivery confirmation | 2-3 working days | Proves your letter was received |
| Follow up if no response | 5 working days after delivery | Ensures your cancellation is processed |
| Check bank statement | After expected renewal date | Confirms no incorrect charges |
Customer reviews and tips
Learning from other UK subscribers' experiences provides valuable insights into the cancellation process and potential challenges you might encounter.
Common experiences with cancellation
Many UK members report straightforward cancellation experiences when using the online account management system. However, some subscribers have encountered situations where online cancellations weren't processed correctly, leading to unexpected charges. This reinforces why postal cancellation with proof of delivery provides superior protection.
Several users note the importance of cancelling well before the renewal date. Those who cancelled just one or two days before billing sometimes found their cancellation wasn't processed in time, resulting in charges they then needed to dispute. Therefore, allowing at least a week's notice significantly reduces this risk.
Practical tips from experienced subscribers
Former subscribers emphasise the importance of understanding the difference between pausing and cancelling. Pausing your subscription temporarily stops billing but maintains your account, whilst cancellation permanently ends your membership. If you might return to the service, pausing may be more appropriate.
Keep all documentation related to your subscription and cancellation. This includes original signup emails, billing receipts, and crucially, your cancellation correspondence and proof of delivery. These documents become essential if you need to dispute any charges or prove when you cancelled.
Some members recommend taking screenshots of your account status after cancellation, showing that your subscription is no longer active. Whilst this isn't as robust as postal proof, it provides supplementary evidence of your cancellation.
Dealing with post-cancellation charges
If you're charged after cancelling, act immediately. Contact Humble Choice customer support with your proof of delivery, clearly stating that you cancelled before the billing date and requesting a full refund. UK consumer law supports your position if you can demonstrate timely cancellation.
If the company doesn't respond satisfactorily within 14 days, escalate to your bank or card provider. Chargeback procedures allow you to dispute unauthorised or incorrect charges, and your postal delivery receipt provides compelling evidence for your claim.
Alternative options to cancellation
Before cancelling permanently, consider whether pausing your subscription better suits your needs. This option allows you to skip months when the game selection doesn't interest you or when your budget is tight, without losing your membership benefits entirely.
Some subscribers downgrade to the Lite tier rather than cancelling completely, maintaining access to store discounts whilst significantly reducing monthly costs. This approach works well if you occasionally purchase games from the Humble Store and benefit from the member pricing.
Final recommendations for UK consumers
Your rights as a UK consumer are substantial, and exercising them properly protects your financial interests. Always cancel in writing with proof of delivery when dealing with subscription services. This principle applies not just to Humble Choice but to any recurring payment service.
Don't rely solely on automated systems or verbal confirmations. Paper trails and delivery receipts provide the evidence you need if disputes arise. Services like Postclic make this process convenient whilst maintaining the legal protections of traditional postal cancellation.
Act promptly when you decide to cancel. Procrastination often results in additional unwanted charges that require time and effort to dispute. As a result, making your decision and following through immediately serves your best interests.
Remember that cancelling a subscription service is your absolute right as a consumer. No company can legitimately make this process prohibitively difficult or refuse a properly submitted cancellation request. If you encounter resistance or obstruction, this may constitute unfair commercial practices under UK law, and you can report such behaviour to Trading Standards or the Competition and Markets Authority.