Ending your Substack membership made easy

About Substack

Substack is a digital publishing platform that has transformed how writers, journalists, and content creators connect with their audiences. Founded in 2017, this American-based service enables independent publishers to distribute newsletters directly to subscribers, combining email delivery with web hosting capabilities. The platform has grown substantially in the United Kingdom, attracting thousands of British writers and readers who value the direct relationship between creators and their audience.

The service operates on a straightforward model: writers create content and distribute it via email newsletters, whilst readers subscribe to access this content. Some newsletters are free, whilst others require paid subscriptions. This means that as a UK consumer, you might hold multiple Substack subscriptions to different writers, each with separate billing arrangements. Understanding this structure is essential when considering cancellation, as each subscription operates independently.

Substack's UK presence has expanded significantly, with British writers covering topics from politics and culture to specialist interests and local journalism. The platform processes payments in multiple currencies, including pounds sterling, making it accessible for UK subscribers. However, it's important to note that Substack's headquarters remain in the United States, specifically at 111 Sutter St, San Francisco, CA 94104. This international element has implications for how UK consumers should approach cancellation requests, particularly regarding consumer protection rights and documentation requirements.

The platform's appeal lies in its simplicity and the direct connection it facilitates. Writers maintain ownership of their content and subscriber lists, whilst Substack provides the technical infrastructure. For subscribers, this means supporting creators directly, but it also means understanding that your subscription is a contractual agreement that requires proper cancellation procedures to avoid continued charges.

Subscription plans and pricing

Substack's pricing structure differs fundamentally from traditional subscription services because individual writers set their own subscription rates. This means there isn't a single \