Cancellation service n°1 in Germany
Tracked Letter
Ending your Clip My Horse membership made easy
About Clip My Horse
Clip My Horse is a specialist equestrian streaming platform that has become increasingly popular among horse enthusiasts across the United Kingdom. The service provides live streaming and video-on-demand coverage of equestrian competitions, training sessions, and educational content for riders, trainers, and fans of equestrian sports. Founded to bridge the gap between event organisers and audiences who cannot attend in person, Clip My Horse has established itself as a significant player in the digital equestrian community.
The platform offers comprehensive coverage of various equestrian disciplines, including dressage, show jumping, eventing, and other competitive riding activities. Users can watch events from prestigious venues and competitions throughout the UK and internationally, making it an attractive option for those deeply invested in the equestrian world. The service operates on a subscription model, requiring members to commit to regular payments in exchange for access to their extensive video library and live event coverage.
Many subscribers initially sign up during major competition seasons or when following specific riders or events. However, circumstances change, and you may find yourself needing to cancel your subscription for various reasons. This is your right as a consumer, and understanding the proper cancellation process ensures you can exercise this right effectively whilst protecting yourself from unnecessary charges.
Why people choose to cancel
Understanding why customers decide to cancel their Clip My Horse subscriptions helps contextualise the cancellation process. Many subscribers find that their initial enthusiasm for following competitions wanes during off-season periods, making the monthly cost difficult to justify. Others discover that they simply do not have sufficient time to watch the content, despite their passion for equestrian sports.
Financial considerations frequently drive cancellation decisions. As household budgets tighten, streaming services often represent discretionary spending that can be reduced. Some users find that the specific events or riders they wanted to follow are no longer featured prominently on the platform, diminishing the service's value proposition for their particular interests.
Technical issues can also prompt cancellations. If subscribers experience persistent streaming problems, poor video quality, or difficulties accessing content on their preferred devices, they may decide the service no longer meets their needs. Additionally, some customers discover alternative ways to follow equestrian events, whether through other platforms, attending events in person, or simply moving on to different interests altogether.
Subscription plans and pricing
Clip My Horse operates several subscription tiers designed to accommodate different viewing needs and budgets. Understanding your current subscription level is essential when planning your cancellation, as different plans may have varying terms and notice periods. The platform typically structures its offerings to provide flexibility whilst encouraging longer-term commitments through discounted annual rates.
Current subscription options
The service generally offers both monthly and annual subscription packages. Monthly subscriptions provide greater flexibility, allowing you to cancel with shorter notice periods, though they typically cost more per month than annual plans. Annual subscriptions require a longer commitment but offer substantial savings for dedicated users who plan to maintain their membership throughout the year.
| Plan Type | Typical Pricing | Commitment Period | Key Features |
|---|---|---|---|
| Monthly Standard | £15-20 per month | Rolling monthly | Full access to live streams and archives |
| Annual Standard | £150-180 per year | 12-month commitment | Full access with cost savings |
| Premium/Pro | Variable pricing | Monthly or annual | Additional features and priority access |
These prices represent typical ranges and may vary based on promotional offers, regional pricing, or changes to the service's pricing structure. Therefore, you should verify your specific subscription cost by reviewing your most recent payment confirmation or bank statement. This information becomes particularly important when calculating any refunds you might be entitled to upon cancellation.
Payment methods and billing cycles
Clip My Horse typically processes payments through direct debit, credit card, or debit card arrangements. Understanding your billing cycle is crucial for effective cancellation planning. Most subscriptions renew automatically on the anniversary of your sign-up date or on a fixed monthly date, depending on when you initially subscribed.
Automatic renewal means that unless you actively cancel your subscription, payments will continue indefinitely. This is standard practice across subscription services, but it places the responsibility on you as the consumer to manage your subscriptions actively. As a result, keeping track of renewal dates and initiating cancellation with adequate notice becomes essential to avoid unwanted charges.
Cancellation terms and conditions
Understanding the contractual terms governing your Clip My Horse subscription is fundamental to protecting your consumer rights. Like all UK-based subscription services, Clip My Horse must comply with consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. These laws provide you with specific rights regarding cancellation and refunds.
Legal requirements in the United Kingdom
Under UK consumer law, you have certain statutory rights when cancelling subscription services. If you purchased your Clip My Horse subscription online or over the phone, you generally have a 14-day cooling-off period from the date you entered into the contract. During this period, you can cancel for any reason and receive a full refund, minus any proportion of the service you have already used.
After the cooling-off period expires, your cancellation rights depend on the terms and conditions you agreed to when subscribing. However, these terms must be fair and transparent under UK law. Any terms that are deemed unfair or that significantly disadvantage you as a consumer may be unenforceable. This means you have legal protections even beyond the initial cooling-off period.
The Consumer Rights Act requires that contract terms be expressed in plain, intelligible language. If Clip My Horse's cancellation terms are unclear or hidden within lengthy documentation, this could constitute an unfair practice. You have the right to understand exactly what you are agreeing to, including how and when you can cancel.
Standard notice periods
Most subscription services, including Clip My Horse, require advance notice before cancellation takes effect. This notice period varies depending on your subscription type. Monthly subscriptions typically require notice before your next billing date to avoid being charged for an additional month. Annual subscriptions often have more complex cancellation terms, particularly regarding refunds for unused portions of the subscription period.
It is essential to review your specific terms and conditions carefully. These should have been provided when you first subscribed and are usually accessible through your account settings or the service's website. If you cannot locate your terms and conditions, you have the right to request a copy from Clip My Horse directly.
| Subscription Type | Typical Notice Period | Refund Eligibility | Important Considerations |
|---|---|---|---|
| Monthly rolling | Before next billing date | No refund for current month | Must cancel before renewal |
| Annual contract | 30 days recommended | Varies by terms | Check early termination clauses |
| Within cooling-off period | 14 days from purchase | Full refund minus usage | Statutory right under UK law |
Understanding your refund rights
Refund entitlement depends on several factors, including when you cancel, your subscription type, and the specific terms you agreed to. During the 14-day cooling-off period, you are entitled to a refund for any unused portion of your subscription. Outside this period, refund policies vary significantly between providers.
For monthly subscriptions, it is uncommon to receive refunds for partial months. If you cancel midway through your billing cycle, you typically retain access until the end of the paid period but receive no refund for the remaining days. Annual subscriptions present more complex scenarios. Some providers offer pro-rata refunds for unused months, whilst others do not permit mid-contract cancellations at all.
If you believe you have been unfairly denied a refund, you have several options for recourse. These include raising a formal complaint with Clip My Horse, contacting your payment provider to dispute the charge, or seeking assistance from consumer advocacy organisations. Documenting all your communications and keeping records of payments becomes invaluable in such situations.
How to cancel Clip My Horse by post
Cancelling your subscription by post represents the most reliable and legally robust method available to UK consumers. Whilst many services encourage online cancellation through account portals or customer service channels, postal cancellation provides you with tangible proof of your cancellation request and creates a clear paper trail that protects your consumer rights.
Why postal cancellation is recommended
Sending a cancellation letter by post offers several significant advantages over other methods. Firstly, it creates indisputable evidence that you submitted a cancellation request. When sent via Recorded Delivery or another tracked postal service, you receive proof of posting and confirmation of delivery. This documentation becomes crucial if disputes arise regarding whether or when you cancelled.
Postal cancellation also ensures your request is formally documented and cannot be easily dismissed or overlooked. Unlike phone calls, which rely on the accuracy of customer service notes, or online forms, which may experience technical issues, a physical letter provides permanent evidence of your intentions. In practice, this means you have concrete proof to present if you are incorrectly charged after cancellation.
Furthermore, postal cancellation aligns with traditional contract law principles. Written notice has long been recognised as the gold standard for formal communications regarding contractual matters. Therefore, courts and dispute resolution services typically view postal cancellation as the most authoritative form of notice, strengthening your position should legal issues arise.
Another critical advantage relates to timing and proof of delivery. When you send your cancellation by Recorded Delivery, the delivery date is officially recorded. This matters enormously when calculating notice periods and determining when your cancellation should take effect. You eliminate any ambiguity about when the company received your request.
Preparing your cancellation letter
Your cancellation letter should be clear, concise, and contain all necessary information to process your request efficiently. Begin by including your full name exactly as it appears on your account, along with your account number or email address associated with the subscription. This helps Clip My Horse identify your account quickly and reduces the likelihood of processing errors.
State your intention to cancel clearly and unambiguously. Use direct language such as "I am writing to cancel my Clip My Horse subscription" rather than tentative phrasing. Include the date from which you wish the cancellation to take effect, being mindful of any required notice periods specified in your terms and conditions.
Request written confirmation of your cancellation. This is your right as a consumer, and it provides additional protection. Ask Clip My Horse to confirm the cancellation date, the final payment date, and that no further charges will be applied to your account. Specify how you would like to receive this confirmation, whether by post or email.
If you are cancelling within the 14-day cooling-off period, explicitly state this and reference your statutory rights under the Consumer Contracts Regulations 2013. If you are requesting a refund, clearly state the amount and the basis for your claim. Keep your tone professional and factual throughout the letter.
Sending your letter securely
Always send your cancellation letter via Royal Mail Recorded Delivery or another tracked postal service that provides proof of delivery. Standard first-class post does not offer sufficient protection because you cannot prove the letter was delivered. Recorded Delivery costs a few pounds but provides invaluable peace of mind and legal protection.
Make a copy of your letter before posting it. Keep this copy along with your proof of posting receipt and delivery confirmation in a safe place. These documents form your evidence file should any disputes arise. Consider photographing or scanning these documents as well, creating both physical and digital backups.
Address your letter correctly using the official registered address for Clip My Horse. Send it to:
- Clip My Horse UK
- C/O Equestrian Events Management
- Unit 5 Riverside Business Park
- St Annes Road
- Bristol
- BS4 4ED
- United Kingdom
Double-check this address before posting to ensure your letter reaches the correct destination. An incorrectly addressed letter may delay processing or fail to arrive altogether, potentially affecting your cancellation timeline and resulting in unwanted charges.
Using professional services for postal cancellation
For many people, the process of drafting, printing, and posting a formal cancellation letter can be time-consuming and inconvenient. This is where services like Postclic can provide valuable assistance. Postclic specialises in helping consumers send tracked, professional cancellation letters without the hassle of visiting post offices or managing physical mail.
When you use Postclic, you provide your cancellation details through their online platform, and they handle the entire postal process on your behalf. They professionally format your letter, print it, and send it via tracked delivery to the correct address. As a result, you receive digital proof of posting and delivery confirmation, all whilst saving time and ensuring your cancellation is handled professionally.
The service proves particularly useful for people with busy schedules, limited mobility, or those who simply want the peace of mind that comes from knowing experts are managing their cancellation. Postclic maintains records of your cancellation communication, which can be invaluable if you need to reference your cancellation request months or even years later.
Timeline and follow-up actions
After posting your cancellation letter, monitor your bank account carefully for any upcoming charges. Even with proper notice, administrative errors can occur. If you notice an unexpected charge after your cancellation should have taken effect, contact your bank immediately to dispute the transaction whilst simultaneously following up with Clip My Horse.
You should receive confirmation of your cancellation within 14 days of Clip My Horse receiving your letter. If you do not receive confirmation within this timeframe, send a follow-up letter referencing your original cancellation request and including copies of your proof of posting and delivery confirmation.
Keep all documentation related to your cancellation for at least six months after your final payment date. This protects you against any delayed charges or administrative errors. If Clip My Horse attempts to charge you after your cancellation date, your comprehensive documentation will support your dispute.
Customer reviews and tips
Learning from other customers' experiences can help you navigate the cancellation process more effectively and avoid common pitfalls. Whilst individual experiences vary, certain patterns emerge from customer feedback regarding Clip My Horse cancellations that can inform your approach.
Common experiences with cancellation
Many customers report that the cancellation process, when properly documented through postal methods, proceeds smoothly without significant issues. Those who encounter problems typically fall into specific categories: failing to provide adequate notice, not keeping proof of their cancellation request, or assuming that verbal communications or online form submissions were sufficient.
Some subscribers have reported delays in receiving cancellation confirmation, which can cause anxiety about whether the cancellation was processed correctly. This underscores the importance of sending your cancellation via tracked delivery and following up if you do not receive timely confirmation. Your proof of delivery serves as your primary protection in these situations.
Customers occasionally experience charges after their cancellation date, particularly when cancelling close to renewal periods. In most cases, these charges are reversed once the customer provides proof of their cancellation notice and delivery date. This demonstrates why maintaining comprehensive documentation is so critical to protecting your financial interests.
Practical tips from experienced subscribers
Based on collective customer experiences, several practical recommendations emerge. First, cancel well in advance of your next billing date. Even if your contract requires only a few days' notice, providing several weeks ensures adequate processing time and eliminates any ambiguity about whether you met deadline requirements.
Second, never rely solely on verbal communications or online account settings for cancellation. Always follow up with formal written notice sent by tracked post. Some customers report changing their account settings to "do not renew" only to find they were still charged, as these settings may not constitute formal cancellation under the service's terms and conditions.
Third, photograph or screenshot everything related to your subscription and cancellation. This includes your original subscription confirmation, payment receipts, account settings, and all correspondence with Clip My Horse. Digital records are easy to maintain and can be quickly accessed if needed for disputes.
Fourth, check your bank statements for several months after cancellation. Automated billing systems sometimes continue charging even after cancellation, particularly if the cancellation was processed near a billing cycle boundary. Early detection of erroneous charges makes resolution much simpler.
Handling disputes and complications
If you encounter difficulties cancelling your subscription or if Clip My Horse disputes your cancellation, remain calm and methodical in your approach. Begin by gathering all your documentation, including your cancellation letter, proof of posting, delivery confirmation, and any subsequent correspondence.
Contact Clip My Horse in writing, referencing your original cancellation and providing copies of your documentation. Clearly state what you expect: confirmation of cancellation, cessation of charges, and any applicable refunds. Set a reasonable deadline for their response, typically 14 days.
If this approach does not resolve the issue, you have several escalation options. You can raise a formal complaint through Clip My Horse's official complaints procedure, which they are required to provide under UK consumer protection regulations. You can also contact your payment provider to dispute any unauthorised charges, providing them with your cancellation documentation.
For more serious disputes, consider contacting Citizens Advice, which offers free guidance on consumer rights issues. They can advise you on whether your situation warrants further action, such as referring the matter to Alternative Dispute Resolution services or, in extreme cases, pursuing small claims court proceedings.
Protecting yourself from future subscription issues
The experience of cancelling Clip My Horse offers valuable lessons applicable to all subscription services. Consider implementing a personal subscription management system where you track all your recurring payments, renewal dates, and cancellation procedures. This proactive approach prevents subscriptions from continuing unnoticed and ensures you can cancel promptly when services no longer meet your needs.
When signing up for any new subscription service, immediately save the terms and conditions, particularly the cancellation policy. Read these carefully before committing, paying special attention to notice periods, refund policies, and whether the service allows mid-contract cancellation for annual plans. Understanding these terms before subscribing gives you clarity about your future options.
Set calendar reminders for renewal dates, particularly for annual subscriptions. This gives you adequate time to decide whether to continue or cancel and ensures you meet any required notice periods. Many people find that setting a reminder one month before renewal provides sufficient time for considered decision-making and proper cancellation procedures.
Finally, maintain a dedicated folder, either physical or digital, for all subscription-related documentation. This centralised record-keeping makes it easy to access information when needed and ensures you have comprehensive documentation should disputes arise. This simple organisational step can save considerable time and stress when managing multiple subscriptions.
Your rights as a consumer are protected by robust UK legislation, but exercising these rights effectively requires knowledge, documentation, and sometimes persistence. By understanding the proper cancellation procedures, maintaining thorough records, and using reliable methods like postal cancellation with tracked delivery, you protect yourself from unwanted charges and ensure your cancellation wishes are respected. Remember that cancelling a subscription is your legal right, and companies must facilitate this process fairly and transparently. When you approach cancellation methodically and maintain proper documentation, you place yourself in the strongest possible position to achieve a smooth, hassle-free cancellation of your Clip My Horse subscription.