Ending your DAZN membership made easy

About DAZN

DAZN is a sports streaming platform that's transformed how UK viewers watch live and on-demand sporting content. Launched in 2016, it's become particularly popular among boxing and football fans who want an alternative to traditional Sky Sports or BT Sport subscriptions. The platform operates on a direct-to-consumer model, meaning you subscribe directly through their website or app rather than through a TV provider.

What sets DAZN apart is its focus on specific sports rather than trying to cover everything. In the UK, you'll find extensive boxing coverage including major promotions like Matchroom Boxing, plus selected football leagues, darts, motorsports, and various other sporting events. The service streams across multiple devices - smart TVs, smartphones, tablets, games consoles, and streaming sticks - giving you flexibility in how you watch.

Most importantly for our purposes today, DAZN operates as a subscription service with automatic renewal. This means unless you actively cancel, your payment method will continue being charged at regular intervals. Understanding this is crucial because many subscribers forget about the auto-renewal feature and end up paying for months they don't actually use the service.

Plans, features and pricing

DAZN's pricing structure in the UK has evolved significantly since launch. Currently, they offer both monthly and annual subscription options, with the annual plan providing better value if you're committed to watching throughout the year. Here's what you need to know about their current offerings:

Keep in mind that DAZN occasionally runs promotional pricing, particularly around major sporting events. These promotions might offer reduced rates for the first few months, but they still auto-renew at standard pricing unless you cancel. I've processed hundreds of cancellations from people who signed up during a promotion and forgot to cancel before the price increased.

What you actually get

Your DAZN subscription includes simultaneous streaming on two devices, which is decent for a household but can be limiting if you're sharing with friends. The platform supports HD streaming where available, though quality depends on your internet connection. You'll get access to live events, replays, highlights, and original programming related to the sports they cover.

Additionally, DAZN offers a limited rewind feature for certain events, allowing you to start watching from the beginning even if you join late. However, not all content remains available indefinitely - some events are removed after a certain period, which frustrates subscribers who assume they're building a permanent library.

Common reasons people cancel

Through processing thousands of DAZN cancellations, I've identified the main reasons UK subscribers decide to leave. First, content changes - when DAZN loses rights to specific leagues or events you signed up for, the value proposition shifts dramatically. Second, the cost accumulates - at nearly £25 monthly, it's a significant entertainment expense, especially if you're not watching regularly.

Third, many subscribers sign up for a specific fight or event, then forget about the subscription. Fourth, streaming quality issues frustrate users, particularly during major live events when servers get overloaded. Finally, some people simply consolidate their entertainment spending and DAZN doesn't make the cut compared to Netflix, Amazon Prime, or traditional sports packages.

Terms of service and cancellation policy

Understanding DAZN's terms of service is absolutely essential before you start the cancellation process. Their policy differs significantly depending on which subscription type you've purchased, and getting this wrong can cost you money or leave you without the refund you're expecting.

Monthly subscription terms

If you're on the monthly flexible plan, you can cancel at any time, but here's the critical detail most people miss: you must cancel before your next billing date to avoid being charged for another month. DAZN doesn't offer partial month refunds. So if your billing date is the 15th of each month and you cancel on the 14th, you're fine. Cancel on the 16th, and you've just paid for another full month regardless of whether you use it.

Most importantly, DAZN requires reasonable notice for cancellation. While they don't specify an exact number of days in their public terms, UK consumer law and best practices suggest giving at least 14 days' notice before your next billing date. This is where postal cancellation becomes crucial - you need proof of when they received your cancellation request.

Annual subscription terms

Annual subscriptions are more complicated. Once you've paid upfront for the year, DAZN's standard policy doesn't provide refunds for unused months. You're committed to the full 12-month period. However, you can still cancel to prevent auto-renewal for the following year. The key is timing - you need to cancel before the renewal date, ideally with at least 30 days' notice.

Keep in mind that under UK consumer law, you have 14 days from purchase to cancel any online service for a full refund, but this right is waived if you've started using the service. So if you buy an annual pass and immediately start watching content, you've technically accepted the terms and forfeit your cooling-off period.

UK legal protections

The Consumer Rights Act 2015 and Consumer Contracts Regulations provide important protections for UK subscribers. First, cancellation processes must be straightforward and not deliberately obstructive. Second, companies cannot make cancellation harder than signing up. Third, you're entitled to clear information about your cancellation rights before purchasing.

Additionally, if DAZN significantly changes their service - such as removing major content you subscribed for - you may have grounds to cancel even an annual subscription with a refund. This falls under the principle that the service must match what was advertised when you purchased it.

Cancelling by post - the complete guide

Postal cancellation is your most reliable method for terminating a DAZN subscription, and I always recommend it over digital methods. Here's why: you get proof of delivery through Royal Mail's Tracked or Signed For services, creating an indisputable record of when DAZN received your cancellation request. This matters enormously if disputes arise about billing or timing.

I've seen countless cases where subscribers cancelled through the app or website, only to be charged again because of technical glitches, unclear confirmation messages, or the cancellation not properly processing. With postal cancellation using Recorded Delivery, you have physical evidence that stands up legally if you need to dispute charges with your bank or card provider.

Preparing your cancellation letter

First, gather your essential information before writing anything. You'll need your full name exactly as it appears on your DAZN account, your email address associated with the account, your customer reference number if you have it, and your current address. Additionally, note your current subscription type and your next billing date - this is crucial for timing.

Your letter should be clear, concise, and professional. State explicitly that you're cancelling your DAZN subscription, include all your identifying information, and specify the date from which you want the cancellation to take effect. Don't ramble about why you're cancelling or complain about service issues - keep it purely factual and businesslike.

Most importantly, request written confirmation of your cancellation. Ask them to confirm the effective cancellation date and confirm that no further payments will be taken. This creates a paper trail that protects you if problems occur later.

The correct postal address

This is absolutely critical - you must send your cancellation letter to DAZN's official registered address. Sending it anywhere else could mean your cancellation isn't processed, leaving you liable for continued payments. Here's the exact address you need:

• DAZN Limited, Hanover House, Plane Tree Crescent, Feltham, Middlesex, TW13 7BZ

Double-check you've written this correctly on your envelope. A misaddressed letter could be delayed or returned, potentially missing your billing date deadline. I recommend printing the address rather than handwriting it to ensure clarity.

Sending your letter correctly

Never send a cancellation letter by standard post. Always use Royal Mail Signed For or Tracked services, which currently cost around £2-£3 extra but provide proof of delivery. This small investment protects you from potentially hundreds of pounds in unwanted charges if disputes arise about whether DAZN received your cancellation.

Keep your proof of postage receipt and tracking number safe. Additionally, photograph your letter before sealing the envelope - this creates evidence of what you sent. Once posted, track your letter online using Royal Mail's tracking service. Note the delivery date in your calendar and keep the delivery confirmation email or screenshot permanently.

Timing your cancellation

Here's where many people make expensive mistakes. You need to allow sufficient time for postal delivery plus processing time at DAZN's end. I recommend sending your cancellation letter at least 21 days before your next billing date. This accounts for potential postal delays, weekends, and internal processing time at DAZN.

Keep in mind that if your letter arrives too close to the billing date, DAZN may process your payment before they process your cancellation. In this case, you'd need to request a refund separately, which creates additional hassle and isn't guaranteed.

Using Postclic for hassle-free cancellation

If you want to simplify this entire process, services like Postclic handle postal cancellations professionally. They format your letter correctly, print it, and send it via tracked delivery to the right address. Most importantly, you get digital proof of everything - when it was sent, when it was delivered, and what was in the letter.

The advantage here is time-saving and peace of mind. You don't need to find envelopes, visit the post office, or worry about addressing errors. Everything's handled digitally from your end, but DAZN receives a proper formal postal cancellation with all the legal weight that carries. For the small fee involved, it's often worth it to avoid potential mistakes that could cost you months of subscription fees.

After sending your cancellation

Once Royal Mail confirms delivery, wait approximately 5-7 working days, then check your DAZN account. Your subscription status should show as cancelled or \