Ending your Fubo membership made easy

About Fubo

Fubo is a premium sports-focused streaming service that has established itself in the UK market as a destination for live sports content. The platform offers extensive coverage of football, including matches from top leagues and competitions, alongside other popular sports such as basketball, American football, and combat sports. As a result, Fubo has attracted subscribers who prioritise live sports viewing over traditional television packages.

The service operates on a subscription basis, providing access through various devices including smart televisions, tablets, smartphones, and computers. This means subscribers can watch their favourite sporting events wherever they have an internet connection. Fubo differentiates itself from general entertainment streaming platforms by concentrating primarily on live sports broadcasting, making it particularly appealing to dedicated sports enthusiasts.

Understanding your rights as a Fubo subscriber is essential, particularly when circumstances change and you need to cancel your subscription. Many consumers find themselves paying for services they no longer use or need, and knowing how to properly terminate your contract protects your financial interests. Therefore, this guide focuses on the most reliable cancellation method: sending a formal written notice by post using Recorded Delivery.

Subscription plans and pricing

Fubo offers several subscription tiers designed to accommodate different viewing preferences and budgets. The pricing structure reflects the premium nature of live sports content, with costs typically higher than general entertainment streaming services. Understanding which plan you currently hold is important because it affects your billing cycle and cancellation notice period.

Current subscription options

The service provides flexibility through monthly and annual payment options. Monthly subscriptions offer greater flexibility for those uncertain about long-term commitment, whilst annual plans typically provide cost savings for dedicated users. As a consumer, you have the right to choose the plan that best suits your circumstances, and equally, you have the right to cancel when that plan no longer serves your needs.

Understanding your billing cycle

Your billing cycle begins on the date you initially subscribed or on your renewal date for subsequent months. This date is crucial because it determines when you need to submit your cancellation notice to avoid being charged for another billing period. In practice, failing to account for notice periods can result in paying for an additional month of service you did not intend to use.

Many subscribers discover they have been charged unexpectedly because they assumed cancellation would be immediate. Therefore, keeping track of your billing date and understanding the required notice period protects you from unwanted charges. Your consumer rights include receiving clear information about billing cycles, and you should be able to find this information in your account settings or original subscription confirmation.

Cancellation terms and conditions

Understanding the cancellation terms and conditions is fundamental to protecting your consumer rights. Fubo, like all UK-based subscription services, must comply with consumer protection legislation, which provides you with specific rights regarding contract termination. These legal protections exist to ensure fairness and prevent companies from making it unreasonably difficult to cancel services.

Legal requirements in the UK

Under UK consumer law, subscription services must provide clear and accessible cancellation procedures. The Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 establish your rights when entering into and exiting service agreements. This means companies cannot impose unreasonable barriers to cancellation or hide cancellation procedures in complex terms and conditions.

As a consumer, you have the right to cancel a subscription service at any time, though you remain responsible for fulfilling any contractually agreed notice period. For monthly rolling contracts, this typically means providing notice before your next billing cycle. For annual contracts, different terms may apply, particularly regarding early termination fees.

Notice periods and timing

Most streaming services, including Fubo, require advance notice of cancellation to prevent charges for the subsequent billing period. The standard notice period is usually stated in the terms and conditions you agreed to when subscribing. In practice, this often means you must cancel several days before your renewal date to ensure processing occurs in time.

Why consumers choose to cancel

Understanding common cancellation reasons helps contextualise your own decision and confirms you are not alone in seeking to terminate your subscription. Many subscribers cancel due to cost considerations, particularly during periods of financial pressure when discretionary spending must be reduced. The cumulative cost of multiple streaming subscriptions can become substantial, prompting consumers to prioritise or eliminate services.

Other common reasons include insufficient usage of the service, completion of a specific sporting season, or finding alternative viewing options. Some subscribers discover the content library does not match their expectations or that technical issues affect their viewing experience. Therefore, whatever your reason for cancelling, it is valid, and you have every right to terminate a service that no longer meets your needs.

Refund policies and final charges

Refund eligibility depends on your subscription type and when you cancel. Monthly subscribers who cancel typically retain access until the end of their current billing period, with no refund for the remaining days. This approach is standard across streaming services and is generally considered fair because you receive the service you have already paid for.

Annual subscribers who cancel mid-contract may face different circumstances. Some services calculate refunds based on the monthly rate for months used, which often results in no refund because the annual discount effectively means you paid the equivalent of the monthly rate. Therefore, reviewing the specific refund policy in your contract is essential before proceeding with cancellation.

How to cancel Fubo by post

Sending your cancellation by post using Recorded Delivery is the most reliable method for protecting your consumer rights. This approach provides irrefutable proof that you submitted your cancellation request, including the exact date it was sent and received. As a result, you eliminate disputes about whether you provided adequate notice or whether your cancellation was processed correctly.

Why postal cancellation is most reliable

Written cancellation by post creates a permanent, legally recognised record of your intention to terminate the contract. Unlike online methods, which can be subject to technical failures, website changes, or processing errors, a posted letter with proof of delivery cannot be disputed. Therefore, this method offers maximum protection for consumers who want certainty that their cancellation will be honoured.

Recorded Delivery services provide tracking information and require a signature upon receipt, creating an audit trail that proves the company received your cancellation notice. In practice, this evidence becomes crucial if disputes arise about charges applied after you believed your subscription had ended. Your consumer rights are strongest when you can demonstrate exactly when you fulfilled your contractual obligations.

Essential information to include

Your cancellation letter must contain specific information to be effective and legally sound. Begin with your full name exactly as it appears on your account, followed by your complete address and the email address associated with your Fubo subscription. This information enables the company to locate your account quickly and process your cancellation without delays.

Include your account number or subscriber identification number if available, as this expedites processing. State clearly and unambiguously that you are cancelling your subscription, specifying the service name and your desired cancellation date. In practice, stating "I am writing to cancel my Fubo subscription effective immediately" or "effective at the end of my current billing period" leaves no room for misinterpretation.

Request written confirmation of your cancellation, including confirmation that no further charges will be applied to your payment method. This request is reasonable and helps protect you from unauthorised charges. Additionally, include the date you are sending the letter and your signature if sending a physical document.

Preparing your cancellation letter

Draft your letter professionally and concisely, focusing on the essential facts without unnecessary explanation. You are not required to provide reasons for cancelling, though you may choose to include brief feedback if you wish. Keep a copy of your letter for your records before sending, as this becomes part of your evidence should any disputes arise.

Services like Postclic streamline this process by helping you create professionally formatted cancellation letters and sending them via tracked delivery on your behalf. This means you save time on drafting, printing, and visiting the post office, whilst still benefiting from the security and legal validity of postal cancellation. The digital proof provided by such services offers additional convenience for record-keeping purposes.

Sending your letter with Recorded Delivery

Visit your local Post Office and request Recorded Delivery service, which costs approximately £3-4 depending on letter weight. The postal worker will provide a receipt with a tracking number, which you must retain as proof of sending. This receipt demonstrates you fulfilled your obligation to provide notice by a specific date, protecting you if timing becomes relevant to your final charges.

Track your letter online using the Royal Mail tracking system to confirm when it was delivered and who signed for it. This information provides additional evidence and peace of mind that your cancellation has reached the correct department. Therefore, monitoring delivery ensures you know exactly when your notice period begins.

Address for postal cancellation

Send your cancellation letter to Fubo's registered office address. Ensuring you use the complete and correct address is critical because letters sent to incorrect addresses may not reach the appropriate department, potentially invalidating your cancellation notice. The official address for Fubo UK correspondence is:

• FaceBank Group, Inc.
• Legal Department
• 100 Crosby Street
• Suite 202
• New York, NY 10012
• United States

Note that whilst Fubo operates in the UK market, corporate correspondence may need to be directed to their international headquarters. Always verify the current postal address before sending your cancellation, as companies occasionally relocate offices or designate specific addresses for UK customer service matters.

Following up on your cancellation

After sending your cancellation letter, monitor your email for confirmation from Fubo. Most companies send automated or manual confirmation within 5-10 working days of receiving cancellation requests. This confirmation should state that your subscription will not renew and that no further charges will be applied.

If you do not receive confirmation within two weeks, contact customer service referencing your Recorded Delivery tracking number and the date your letter was received. This proactive approach prevents situations where cancellations are not processed due to administrative errors. Therefore, maintaining communication ensures your cancellation is completed as intended.

Check your bank or credit card statements after your expected cancellation date to verify that no charges have been applied. If you are charged after cancellation, you have the right to dispute the transaction with your payment provider, using your postal receipt and delivery confirmation as evidence that you provided proper notice.

Customer reviews and tips

Learning from other consumers' experiences provides valuable insights into the cancellation process and helps you avoid common pitfalls. Many subscribers share their experiences online, offering practical advice that supplements official procedures. As a result, you can approach cancellation with realistic expectations and better preparation.

Common experiences with cancellation

Consumers report varying experiences when cancelling streaming subscriptions, with outcomes often depending on how carefully they followed procedures and documented their actions. Those who used Recorded Delivery consistently report smoother experiences because they could prove exactly when they submitted cancellation notices. This evidence proved invaluable when disputes arose about billing or timing.

Some subscribers have encountered delays in receiving cancellation confirmation, leading to uncertainty about whether their request was processed. Therefore, following up proactively rather than assuming cancellation occurred is essential. Your consumer rights include receiving timely confirmation of significant account changes, and you should not hesitate to request this information.

Protecting yourself from unwanted charges

Taking proactive steps protects you from charges after cancellation. First, retain all documentation related to your cancellation, including your letter copy, postal receipt, tracking information, and any email confirmations. This complete record enables you to demonstrate compliance with cancellation requirements if charges are disputed.

Second, monitor your payment method for several months after cancellation to catch any erroneous charges quickly. Banks and credit card companies typically allow disputes within 120 days of a charge, but acting promptly strengthens your position. In practice, catching and disputing incorrect charges immediately prevents prolonged resolution processes.

Third, consider removing your payment information from your account after cancellation if the platform allows this. Whilst this does not replace proper cancellation procedures, it provides an additional safeguard against future charges. Therefore, combining multiple protective measures offers the strongest defence of your consumer rights.

Tips for smooth cancellation

Start the cancellation process well before your next billing date to allow time for postal delivery and processing. Aim to send your letter at least one week before your renewal date, providing a comfortable margin for any delays. This timing ensures your cancellation is processed before charges are applied.

Be clear and direct in your cancellation letter, avoiding ambiguous language that could be misinterpreted. Phrases like "I wish to cancel" are less effective than "I am cancelling my subscription effective [date]." Therefore, using definitive language eliminates confusion about your intentions.

Keep emotions out of your cancellation letter, focusing instead on facts and specific requests. Whilst you may feel frustrated about service issues or billing concerns, a professional tone facilitates efficient processing. Your goal is effective cancellation, and a businesslike approach achieves this most reliably.

Using services like Postclic

Services such as Postclic offer significant advantages for consumers managing subscription cancellations. These platforms handle the administrative burden of creating properly formatted letters, ensuring all necessary information is included, and sending them via tracked delivery. This means you avoid common errors that can invalidate cancellation attempts.

The digital proof provided by such services creates an easily accessible record of your cancellation, stored securely online rather than relying on physical receipts that can be lost. Therefore, using professional letter-sending services combines the legal strength of postal cancellation with modern convenience and record-keeping. For consumers managing multiple subscriptions or those who find administrative tasks challenging, this approach offers valuable support whilst protecting your rights.

Your rights and final considerations

As a UK consumer, you are protected by comprehensive legislation designed to ensure fair treatment in contractual relationships. The Consumer Rights Act 2015 establishes that terms and conditions must be fair and transparent, and companies cannot enforce unreasonable cancellation procedures. This means if you encounter obstacles to cancelling your subscription, you have legal recourse.

What to do if cancellation is refused

If Fubo refuses to process your cancellation despite proper notice, you have several options. First, escalate the matter through their complaints procedure, referencing your proof of delivery and the date they received your cancellation. Companies must operate formal complaints processes, and using these channels often resolves issues.

If internal complaints procedures fail, contact Citizens Advice for guidance on your specific situation. They provide free, impartial advice about consumer rights and can help you understand your options. Additionally, you may report the company to Trading Standards if you believe they are operating unfairly or breaching consumer protection legislation.

In cases involving disputed charges, contact your bank or credit card provider to initiate a chargeback. Provide all documentation showing you cancelled properly and that charges were applied incorrectly. Financial institutions take consumer protection seriously and will investigate claims supported by solid evidence.

Moving forward after cancellation

Once your cancellation is confirmed, verify that you have received final correspondence stating your subscription has ended and no further charges will occur. Save this confirmation permanently as proof that the contractual relationship has been properly terminated. This documentation protects you if unexpected charges appear months or even years later.

Review your overall subscription commitments periodically to ensure you are only paying for services you actively use and value. Many consumers accumulate subscriptions over time, forgetting about services that continue charging monthly. Therefore, regular audits of your recurring payments help you maintain control over your finances and ensure you are getting value from your expenditure.

Remember that cancelling a subscription is your right as a consumer, not a favour granted by the company. You should never feel pressured to continue a service that no longer meets your needs or fits your budget. By understanding your rights, following proper procedures, and maintaining good records, you ensure that cancellation proceeds smoothly and your interests are protected throughout the process.