Ending your Super+ membership made easy

What is Super+?

Super+ is a premium subscription service operated by Sky in the United Kingdom that bundles together various streaming and entertainment benefits into one monthly package. Launched as an enhanced tier for Sky customers, Super+ combines Sky's own streaming content with third-party services, creating what they market as an all-in-one entertainment solution. The service is designed to compete with other bundled streaming offerings in the increasingly crowded UK subscription market.

The subscription gives members access to Sky's content library alongside partner services like Netflix, offering a convenient way to manage multiple streaming platforms through a single subscription. Super+ represents Sky's attempt to provide better value by packaging services together rather than requiring customers to maintain separate subscriptions for each platform.

Most importantly, Super+ operates on a monthly rolling contract basis, which means you're not locked into lengthy fixed-term agreements. However, this doesn't mean cancellation is always straightforward. Many subscribers find themselves navigating confusing cancellation processes, which is why understanding the proper procedure—particularly postal cancellation—is essential before you commit to the service.

Keep in mind that Super+ is specifically a UK-based service and availability, pricing, and cancellation procedures follow UK consumer law and regulations. This distinction matters significantly when it comes to your rights as a subscriber and the legally compliant ways to terminate your membership.

Plans, features and pricing

Super+ comes in different configurations depending on what Sky services you already have and what additional content you want to access. The pricing structure can be somewhat complex because it's often bundled with existing Sky packages rather than sold as a completely standalone product.

Standard Super+ package

The core Super+ subscription typically includes access to Sky's streaming service with a selection of channels and on-demand content, plus integration with at least one major third-party streaming platform. The exact content varies, but you're generally looking at sports, entertainment, movies, and series content all accessible through Sky's interface.

First, understand that Super+ pricing isn't always transparent because it depends heavily on promotional offers, existing Sky subscriptions you might have, and whether you're a new or returning customer. The advertised prices often represent introductory offers that increase after an initial period—typically six or twelve months.

Additional features and considerations

Beyond the streaming content itself, Super+ includes various features like simultaneous streaming on multiple devices, download capabilities for offline viewing, and 4K content where available. However, these features come with technical requirements including minimum broadband speeds and compatible devices.

Additionally, some subscribers report that the service requires Sky's proprietary hardware (Sky Stream puck or Sky Glass TV), which may involve additional upfront costs or monthly equipment fees. This hardware requirement is a common frustration point and one reason why people eventually decide to cancel—they feel locked into Sky's ecosystem.

Terms of service and cancellation policy

Understanding Super+'s terms of service is absolutely critical before attempting to cancel, as missing key details can result in unexpected charges or complications. Sky's terms for Super+ follow UK consumer law, but they also include specific contractual obligations you agreed to when signing up.

Notice period requirements

Super+ typically requires a minimum notice period of 31 days for cancellation. This means when you submit your cancellation request, your subscription will continue—and you'll continue being charged—for at least one more billing cycle. This is completely legal under UK law for rolling monthly contracts, but it catches many subscribers off guard who assume cancellation is immediate.

Most importantly, the notice period starts from when Sky receives and processes your cancellation request, not from when you send it. This timing distinction is precisely why postal cancellation with tracked delivery is so valuable—you have proof of exactly when your notice was delivered.

Minimum term obligations

While Super+ is marketed as a flexible monthly subscription, promotional pricing often comes with minimum term commitments. If you signed up with a discounted rate for the first six or twelve months, you may be contractually obligated to maintain the subscription for that entire period or face early termination fees.

Keep in mind that Sky's terms allow them to change pricing with appropriate notice (usually 30 days). If they increase your price and you want to cancel as a result, you typically have a window to cancel without penalty, even if you're within a minimum term. However, you must act within the specified timeframe mentioned in their price change notification.

Refund policy

Super+ generally does not provide refunds for partial months. If you cancel mid-billing cycle, you'll maintain access until the end of your paid period, but you won't receive money back for unused days. This is standard practice for UK subscription services and is legally permissible as long as it's stated in the terms you agreed to.

Why people cancel Super+

Before diving into the cancellation process, it's worth understanding the common reasons subscribers choose to leave Super+. This context helps you make an informed decision and ensures you're cancelling for the right reasons rather than issues that might be resolvable.

Cost concerns and value perception

The most frequently cited reason for cancelling Super+ is cost. Many subscribers sign up during promotional periods with attractive introductory pricing, only to face significant price increases when the promotional term ends. A package that seemed reasonably priced at £30 per month can jump to £45 or more, which prompts immediate reconsideration.

Additionally, subscribers often realize they're not using all the included services enough to justify the cost. If you're only watching one or two shows per month, paying £40-50 for bundled services starts feeling excessive, especially when individual streaming services cost significantly less.

Technical issues and platform limitations

Hardware requirements and technical problems drive many cancellations. Some subscribers find Sky's streaming equipment unreliable, experience buffering issues, or struggle with the user interface. Others feel frustrated by being locked into Sky's ecosystem when they'd prefer the flexibility of using apps directly on their existing smart TV or devices.

Content availability is another factor. While Super+ bundles multiple services, the actual content library may not align with what subscribers want to watch. Regional restrictions, delayed releases, or the removal of favourite shows all contribute to dissatisfaction.

Lifestyle changes and financial priorities

Life circumstances change, and subscription services are often the first discretionary expense people cut when tightening budgets. Moving house, changing jobs, or simply reassessing spending priorities leads many to cancel entertainment subscriptions like Super+.

Cancelling by post—the complete guide

Postal cancellation is the most reliable method for terminating your Super+ subscription, despite living in a digital age. While this might seem old-fashioned, sending a formal cancellation letter via Royal Mail Recorded Delivery provides indisputable proof that you've fulfilled your contractual obligation to notify Sky of your intention to cancel.

Why postal cancellation is most reliable

First, understand that postal cancellation creates a legal paper trail that protects you. When you send a cancellation letter via Recorded Delivery, you receive proof of postage and confirmation of delivery. This documentation is invaluable if Sky later claims they never received your cancellation or if disputes arise about when your notice period began.

Phone cancellations rely on the representative accurately recording your request and processing it correctly. Online methods depend on website functionality and can be deliberately made difficult to navigate. Postal cancellation removes these variables—you control the process entirely, and you have physical proof it occurred.

Most importantly, UK consumer law recognizes written cancellation notices sent by post as legally binding. Once delivered, Sky cannot claim ignorance or system errors. The burden of proof shifts to them to demonstrate they acted on your notice appropriately.

What to include in your cancellation letter

Your cancellation letter doesn't need to be lengthy or complex, but it must include specific information to be effective. Keep the tone professional and factual—this is a business communication, not an opportunity to vent frustrations.

Essential information your letter must contain includes your full name exactly as it appears on your Super+ account, your complete account number or customer reference number (found on billing statements), your service address where Super+ is registered, and a clear statement of your intention to cancel the subscription.

Additionally, specify your requested cancellation date. Given the 31-day notice period, state something like "I wish to cancel my Super+ subscription effective from [date 31+ days from when you're sending the letter]." This removes ambiguity about your intentions.

Include your contact telephone number and email address so Sky can confirm receipt and processing of your cancellation. While they should acknowledge via post, providing alternative contact methods demonstrates you're acting in good faith and facilitates smoother processing.

Keep in mind that you do not need to provide a reason for cancelling. While Sky may ask why you're leaving (for their records), you're under no obligation to explain. A simple statement that you wish to terminate the service is legally sufficient.

The correct postal address for cancellations

Sending your cancellation to the correct address is absolutely critical. Letters sent to the wrong department or address can be delayed or lost, potentially extending your subscription unintentionally. For Super+ cancellations, you should send your letter to Sky's customer service department:

• Sky Subscriber Services Ltd
• PO Box 43
• Livingston
• West Lothian
• EH54 7DD
• United Kingdom

Double-check this address matches what's currently listed on your latest billing statement or Sky's official correspondence, as companies occasionally update their postal addresses. Using an outdated address could delay your cancellation significantly.

Sending your letter via Recorded Delivery

Next, prepare to send your letter via Royal Mail Recorded Delivery. This service costs a few pounds but is essential insurance for your cancellation. Visit your local Post Office with your sealed, addressed envelope containing your cancellation letter.

Request Recorded Delivery specifically—not just first-class post. The Post Office will provide you with a receipt containing a unique tracking reference number. Keep this receipt in a safe place along with a copy of your cancellation letter. These documents are your proof of cancellation should any disputes arise.

Most importantly, track your letter online using Royal Mail's tracking service. Once it shows as delivered, note the delivery date. This is when your 31-day notice period officially begins. Calculate your final billing date from this delivery date, not from when you posted the letter.

Using services like Postclic for convenience

Alternatively, you can use services like Postclic to handle the postal cancellation process digitally. Postclic allows you to create your cancellation letter online, and they print, envelope, and send it via tracked delivery on your behalf. This saves you the trip to the Post Office while still providing the same legal protections as traditional Recorded Delivery.

The advantage of using Postclic is efficiency—you can submit your cancellation from your phone or computer in minutes, and you receive digital proof of sending and delivery. The service handles the formatting professionally and ensures your letter reaches the correct address. For people with busy schedules or mobility issues, this modern approach to postal cancellation offers significant convenience while maintaining the reliability of traditional post.

Following up on your cancellation

After your letter is delivered, monitor your bank account and email for confirmation from Sky. They should send written acknowledgment of your cancellation within 7-10 days of receiving your letter. This confirmation should specify your final billing date and when your service will end.

If you don't receive confirmation within two weeks, follow up with Sky's customer service, referencing your Recorded Delivery tracking number and delivery date as proof. Don't assume silence means your cancellation was processed—companies make mistakes, and systems fail.

Keep monitoring your bank account through your final billing cycle and for at least one month beyond. If Sky attempts to charge you after your subscription should have ended, contact them immediately with your cancellation documentation. If they don't resolve the issue promptly, you can dispute the charge with your bank and provide your postal proof as evidence.

Tips from former members

Timing your cancellation strategically

Former Super+ subscribers consistently recommend timing your cancellation carefully. Don't wait until the day before your next billing cycle to send your cancellation letter—remember the 31-day notice period means you'll be charged for at least one more month regardless.

Instead, send your cancellation letter at least 35-40 days before you want your subscription to end. This buffer accounts for postal delivery time (typically 1-2 days with Recorded Delivery) plus the mandatory notice period, ensuring you're not paying for an extra unwanted month.

Additionally, review your billing date before cancelling. If your next billing date is in a few days, you might choose to wait until just after that charge processes before sending your cancellation. This way, you maximize the value of your final payment rather than paying for a full month you'll barely use.

Dealing with retention offers

Many former members report that Sky contacts them after receiving cancellation notices with retention offers—discounted rates, free upgrades, or other incentives to stay. Be prepared for this and decide in advance whether you're open to negotiation or committed to cancelling.

Keep in mind that retention offers are typically temporary. That discounted rate might only last three or six months before reverting to full price. If you accept a retention offer, get the terms in writing and set a calendar reminder for when the promotional period ends so you're not surprised by price increases later.

If you're certain about cancelling, you can include a statement in your cancellation letter explicitly declining any retention offers and requesting no further contact beyond cancellation confirmation. This streamlines the process and prevents unwanted sales calls.

Equipment return requirements

Former subscribers emphasize checking whether you need to return any Sky equipment after cancelling. If you're using a Sky Stream puck or other rented hardware, you may be required to return it within a specified timeframe or face equipment charges.

Sky should include return instructions with your cancellation confirmation. If they don't, contact them to clarify. Get a returns reference number and send equipment back via tracked delivery so you have proof of return. Take photos of the equipment before packing it, showing its condition, as protection against any damage claims.

Checking for final charges

Finally, former members stress the importance of scrutinizing your final bill. Sky should only charge you through your official end date based on your 31-day notice period. However, billing errors occur—sometimes systems automatically charge for another month, or early termination fees appear that shouldn't apply.

Review your final statement carefully when it arrives. If any charges seem incorrect, challenge them immediately with reference to your cancellation documentation. Under UK consumer law, you have rights regarding incorrect billing, and your postal proof of cancellation is powerful evidence in disputes.

Most importantly, don't assume that once you've cancelled, you're completely finished with Sky. Keep your cancellation documentation for at least 12 months in case of future billing disputes or errors. Former members report occasional situations where charges reappear months later due to system glitches, and having that proof readily available resolves issues quickly.