Ending your Treated membership made easy

About Treated

Treated is a UK-based online healthcare service that provides prescription medications and medical consultations through a digital platform. Operating as a registered online pharmacy and doctor service, Treated connects patients with GMC-registered doctors who can assess symptoms, issue prescriptions, and arrange medication delivery directly to your door. The service covers a wide range of health conditions including sexual health, hair loss, skin conditions, general health concerns, and ongoing prescription management.

What sets Treated apart from traditional GP services is the convenience factor. You complete online consultations at any time that suits you, receive medical advice from qualified UK doctors, and have prescriptions fulfilled through their registered pharmacy partner. The entire process happens digitally, eliminating the need for in-person appointments or queuing at local pharmacies. This model particularly appeals to people managing ongoing conditions who need regular prescription renewals, those seeking discreet treatment for sensitive health issues, or anyone struggling to secure timely GP appointments.

The platform operates under strict regulatory oversight. Treated is registered with the General Pharmaceutical Council (GPhC) and the Care Quality Commission (CQC), ensuring all consultations meet UK medical standards. Their doctors are fully qualified and registered with the General Medical Council, providing the same level of professional care you'd expect from traditional healthcare settings. Most importantly for cancellation purposes, Treated operates as a subscription service for many treatments, meaning you'll receive regular shipments and be charged periodically unless you actively cancel.

Plans, features and pricing

Treated doesn't operate on a traditional subscription model with named tiers like streaming services. Instead, their pricing structure depends entirely on which medication or treatment you're receiving. Each treatment has its own cost, and many operate on an automatic renewal basis where you receive regular supplies at set intervals. Understanding this structure is crucial before cancelling, as you need to know exactly what you're being charged for.

How Treated pricing works

When you first use Treated, you pay a consultation fee plus the cost of your medication. For one-off treatments, that's the end of the transaction. However, for ongoing treatments like contraception, hair loss medication, or chronic condition management, Treated typically sets up automatic renewals. These renewals happen at intervals appropriate to your treatment—monthly, every three months, or according to your prescription schedule. The consultation fee is usually only charged on your initial order or when your treatment plan needs reviewing.

Here's what you need to know about common treatment categories and their typical pricing structures:

Features included with Treated

Regardless of which treatment you're receiving, your payment includes several core features. You get unlimited messaging with the medical team about your treatment, which is particularly valuable if you experience side effects or have questions. Delivery is included in most treatment prices, typically arriving within 24-48 hours via Royal Mail. You also receive automatic prescription renewals from the doctor when medically appropriate, eliminating the need to request repeat prescriptions manually.

Additionally, Treated provides access to their patient portal where you can view your medical history, track orders, and manage your treatment schedule. The platform includes discreet packaging for all medications, which many users value highly. Customer support is available via email and their online messaging system during business hours.

Important pricing considerations before cancelling

Keep in mind that Treated charges you before dispatching each order. If you're on a monthly subscription, you'll be charged approximately 28-30 days after your previous order shipped. This timing is crucial for cancellation because you need to cancel before the next charge processes. Most importantly, Treated doesn't offer refunds for orders already dispatched, so timing your cancellation correctly can save you significant money.

Terms of service and cancellation policy

Understanding Treated's official cancellation policy is absolutely essential before you send any cancellation letter. Their terms of service contain specific requirements that, if not followed correctly, could result in additional unwanted charges or complications with your cancellation request.

Official cancellation policy

Treated allows you to cancel your subscription or stop repeat orders at any time. However, the critical detail is that you must cancel before your next order is processed and dispatched. Once an order enters their pharmacy system for fulfillment, it cannot be cancelled or refunded. This is a common point of frustration for customers who assume they can cancel right up until delivery, but the reality is that orders are processed several days before you receive them.

The company typically processes renewal orders 3-5 days before your scheduled delivery date. This means if you're charged on the 1st of each month with delivery around the 3rd, the order likely enters their system on the 28th or 29th of the previous month. To guarantee your cancellation is processed in time, you should submit it at least 7-10 days before your next expected charge date.

Notice period requirements

While Treated doesn't explicitly state a mandatory notice period in their terms, practical experience shows that giving adequate notice is crucial. I recommend providing at least 10 working days' notice before your next scheduled order. This buffer accounts for postal delays, processing time, and any administrative steps needed on Treated's end. Remember that weekends and bank holidays don't count as working days, so factor these into your calculations.

Refund policy

Treated's refund policy is quite strict, and understanding it prevents disappointment. They do not offer refunds on medications that have already been dispensed and dispatched. This is standard practice for pharmacies due to regulatory requirements—once medication leaves their controlled environment, it cannot be resold or returned. The only exceptions are if the medication arrives damaged, is incorrect, or if there was an error on their part.

If you cancel after being charged but before dispatch, you may be eligible for a refund, but this requires acting extremely quickly. You'd need to contact them immediately upon seeing the charge and confirm the order hasn't yet been sent to the pharmacy for fulfillment. In practice, this window is very narrow, which is why cancelling well in advance is so important.

UK consumer rights and Treated

Under UK consumer law, specifically the Consumer Contracts Regulations 2013, you typically have a 14-day cooling-off period for distance sales. However, this right explicitly excludes medicinal products for health reasons. Once a prescription medication is prepared specifically for you, the cooling-off period doesn't apply. This is why Treated's no-refund policy on dispatched medications is legally sound.

That said, you absolutely have the right to cancel future orders at any time. Treated cannot force you to continue receiving medications you no longer want. The key is ensuring your cancellation is communicated clearly and with sufficient notice to prevent the next order from processing.

Cancelling by post: the complete guide

Sending a cancellation letter by post might seem old-fashioned, but it's actually the most reliable method for creating an indisputable paper trail of your cancellation request. Unlike emails that can be filtered to spam or online forms that might malfunction, a properly sent postal cancellation provides legal proof that you've communicated your intention to cancel.

Why postal cancellation is your best option

First and foremost, postal cancellation with tracking creates undeniable evidence. When you send your cancellation via Recorded Delivery or Special Delivery, you receive a certificate of posting and can track exactly when your letter arrived at Treated's offices. If any dispute arises about whether you cancelled in time, you have official Royal Mail documentation proving delivery. This protection is invaluable if you're charged after cancelling and need to dispute the transaction with your bank.

Additionally, written cancellations force you to include all necessary information in one place. You'll naturally include your account details, clear cancellation instructions, and the date, creating a comprehensive record. There's no risk of miscommunication during a phone call or missing a crucial step in an online process. The formality of a written letter also tends to receive more serious attention from customer service departments.

Most importantly, postal cancellation works regardless of whether Treated's website is accessible, whether their email system is working, or whether you can remember your login details. You're not dependent on their digital infrastructure functioning correctly. For a healthcare service where timing is crucial, this independence is extremely valuable.

Information you must include in your letter

Your cancellation letter needs to be absolutely clear and contain specific information to ensure it's processed correctly. At the very top, include your full name exactly as it appears on your Treated account. Next, provide your full postal address and the email address associated with your account. This helps Treated locate your records quickly and prevents any confusion if they have multiple customers with similar names.

Include your date of birth, as this is often used as a security identifier for medical services. State clearly which treatment or subscription you're cancelling—be specific, especially if you have multiple treatments through Treated. Write the date you're sending the letter and explicitly state that you want to cancel all future orders and stop all repeat prescriptions.

Request written confirmation of your cancellation. This is crucial because it gives you a follow-up point if the cancellation isn't processed correctly. Ask them to confirm via email or post that your subscription has been cancelled and that no further charges will be made. Finally, sign and date the letter. While electronic communications don't require signatures, a signed postal letter carries more weight and demonstrates clear intent.

Where to send your cancellation letter

Sending your letter to the correct address is absolutely critical. An incorrectly addressed letter can delay your cancellation by weeks, potentially resulting in unwanted charges. Here is Treated's official postal address where you should send your cancellation:

• Treated.com
• The Limes
• 44 Albemarle Street
• London
• W1S 4JJ
• United Kingdom

Double-check this address before posting. Write it clearly on your envelope, and consider printing a label to ensure legibility. Address the letter to "Customer Services" or "Subscriptions Department" to help with internal routing.

Choosing the right postal service

Never send a cancellation letter via standard post. The small additional cost of tracked delivery is absolutely worth the peace of mind and legal protection it provides. I strongly recommend using Royal Mail Recorded Delivery for cancellations. This service costs around £3-4 and provides proof of postage and delivery confirmation. You'll receive a reference number allowing you to track your letter online and see exactly when it was delivered.

For even greater security, consider Royal Mail Special Delivery Guaranteed by 1pm, which costs approximately £7-8. This service guarantees next-day delivery before 1pm and includes compensation if the letter goes missing. While more expensive, it's worth considering if you're cancelling very close to your next billing date and need absolute certainty about delivery timing.

Keep your proof of postage certificate in a safe place. Take a photo of it and store it digitally as backup. If you track your letter online, screenshot the delivery confirmation showing the date and time it was signed for. These records are your insurance policy if anything goes wrong.

Step-by-step postal cancellation process

First, gather all your account information. Log into your Treated account and note down your account number if visible, the email address you registered with, and details of exactly what treatment you're receiving. Check your upcoming billing date so you know your deadline for cancellation.

Next, write your cancellation letter. Use clean white A4 paper and write legibly if handwriting, or type and print for absolute clarity. Include all the information detailed in the previous section. Keep the tone polite but firm—you're exercising your right to cancel, not asking for permission. Make a copy of the letter for your records before sealing it.

Address your envelope clearly and accurately using the address provided above. Use a standard white envelope and write the address in clear, dark ink or print a label. Put your return address on the back of the envelope. Place your letter inside and seal it securely.

Take your letter to a Post Office counter—don't use a postbox for tracked services. Request Recorded Delivery and pay the fee. The counter staff will provide a proof of postage certificate with a tracking number. Keep this certificate safe and photograph it immediately.

Track your letter using the Royal Mail website or app. The tracking number will show when your letter is out for delivery and when it's been delivered. Once you see delivery confirmation, make a note of the date and time. Your cancellation is now officially submitted with proof.

Following up on your postal cancellation

Wait 3-5 working days after delivery for Treated to process your cancellation. They should send you confirmation, but if you haven't heard anything after five working days, follow up. Send an email referencing your postal cancellation, including the date you sent it and the Royal Mail tracking number proving delivery. This demonstrates you're keeping thorough records.

Check your bank account carefully around your next billing date. Even with confirmed cancellation, occasionally charges slip through due to administrative errors. If you're charged after cancelling, contact your bank immediately to dispute the transaction. Provide them with your proof of postage, delivery confirmation, and any acknowledgment from Treated. Banks are generally very supportive when you have clear documentation.

Most importantly, don't assume silence means success. Actively confirm your cancellation has been processed and your subscription is definitely stopped. It's far easier to chase confirmation than to recover money after an incorrect charge.

Using Postclic for hassle-free cancellation

If the process of writing, printing, and posting a tracked letter sounds time-consuming, there's a simpler option. Postclic is a service that sends tracked letters on your behalf, handling the entire postal process digitally. You simply provide your cancellation details through their platform, and they professionally format, print, and send your letter via tracked delivery to Treated's address.

The main advantage is convenience—you can submit your cancellation from your phone in minutes rather than making a trip to the Post Office. Postclic automatically includes all the tracking and proof of delivery elements, and you receive digital confirmation when your letter arrives. The service maintains a permanent record of your cancellation in your account, which is particularly useful if you need to reference it months later.

Additionally, Postclic ensures your letter is formatted professionally and includes all necessary information, reducing the risk of your cancellation being rejected due to missing details. For people who find administrative tasks stressful or simply value their time highly, the small fee for this service is often worthwhile compared to the hassle of doing it manually.

Tips from former members

Why people cancel Treated

Understanding why others cancel can help you feel confident in your decision and alert you to potential issues. The most common reason is cost accumulation. While individual monthly charges might seem reasonable, many users report that the ongoing expense adds up significantly over time, especially compared to NHS prescription charges. What starts as a convenient £25 monthly payment can total £300 annually, prompting people to return to traditional GP services.

Another frequent reason is changing medical needs. Many people sign up for Treated when they can't get a GP appointment quickly, but once their situation stabilizes or they find a better GP, they no longer need the service. Some users also cancel after experiencing side effects from medications and deciding to try different treatments not available through Treated.

Privacy concerns occasionally prompt cancellations. While Treated uses discreet packaging, some people become uncomfortable with the digital trail of medical information or worry about data security. Others simply prefer face-to-face consultations with doctors they know personally.

Financial difficulties are increasingly common reasons for cancellation. When budgets tighten, subscription services are often the first expenses to be cut, even health-related ones. Some users also cancel because they've found the same medications cheaper elsewhere or discovered they're eligible for free NHS prescriptions.

Common mistakes to avoid when cancelling

The biggest mistake people make is cancelling too late. I cannot stress this enough—if you cancel the day before your billing date, your cancellation almost certainly won't be processed in time. Always cancel at least 10 working days before your next charge to account for postal delivery, processing time, and any administrative delays.

Another critical error is sending your cancellation via regular post without tracking. I've heard countless stories of people who sent cancellation letters that apparently "never arrived," resulting in months of additional charges. Without proof of delivery, you have no recourse. Spending £3-4 on Recorded Delivery could save you hundreds in disputed charges.

Many people forget to check whether they have multiple subscriptions with Treated. If you're receiving treatments for two different conditions, you might have two separate subscriptions that need cancelling individually. Review your account carefully and ensure your cancellation letter specifies all treatments you want to stop.

Failing to keep records is another common pitfall. Some people send their cancellation letter and then throw away the proof of postage, assuming everything will be fine. When problems arise months later, they have no evidence. Always photograph your proof of postage, delivery confirmation, and any correspondence with Treated.

Some users make the mistake of assuming that stopping payment will cancel their subscription. Blocking payments through your bank doesn't actually cancel your Treated account—it just means you're in arrears. You'll still be contractually obligated to pay, and it could affect your credit rating. Always cancel properly through official channels.

Insider advice for smooth cancellation

Here's something most people don't know: sending your cancellation mid-cycle rather than just before billing gives you much better leverage. If there's any issue with your cancellation, you have time to follow up and resolve it before being charged. Cancelling right after receiving an order gives you the maximum time buffer.

Always request confirmation in writing. Don't just send your letter and hope for the best. Explicitly ask Treated to confirm your cancellation via email or post. This confirmation serves as additional proof and gives you a clear endpoint—once you have written confirmation, you know definitively that your subscription is cancelled.

Consider timing your cancellation strategically if you're not in urgent need. If you're billed on the 15th of each month and it's currently the 20th, you have almost a full month to cancel before the next charge. Use this time to ensure everything is done correctly rather than rushing.

Take screenshots of your Treated account before and after cancelling. Capture your subscription status, upcoming order dates, and payment history. These screenshots can be invaluable if disputes arise later about what you were subscribed to or when you cancelled.

If you're cancelling due to side effects or medical concerns, mention this in your cancellation letter. While it doesn't change the cancellation process, it creates a medical record that could be important for future healthcare. It also makes Treated aware of potential issues with specific treatments.

What to do if your cancellation goes wrong

Despite your best efforts, sometimes cancellations don't process correctly. If you're charged after sending a tracked cancellation letter, don't panic—you have options. First, contact Treated immediately with your proof of delivery. Reference the Royal Mail tracking number and delivery date. Explain clearly that you cancelled in advance and provide all documentation.

If Treated doesn't respond satisfactorily within 5 working days, escalate to your bank. Request a chargeback based on services not requested. Provide your bank with copies of your cancellation letter, proof of postage, delivery confirmation, and any correspondence with Treated. Banks are generally sympathetic when you have thorough documentation.

For persistent problems, consider contacting the General Pharmaceutical Council, which regulates Treated. They take complaints about online pharmacies seriously, particularly regarding billing and subscription practices. You can also contact Citizens Advice for guidance on your consumer rights.

Keep all communication professional and documented. Send emails rather than making phone calls, or if you do call, follow up with an email summarizing the conversation. This creates a paper trail that protects you legally.

Life after cancelling Treated

Once you've successfully cancelled, monitor your bank account for at least two billing cycles to ensure no further charges appear. Occasionally, administrative errors result in charges appearing weeks after cancellation. If this happens, you'll need to contact Treated again with your cancellation proof.

Consider what you'll do for future healthcare needs. If you were using Treated because you couldn't access your GP, look into alternative options like NHS online services, other telehealth providers, or registering with a different GP practice. Don't leave yourself without healthcare access.

If you have remaining medication, store it properly and check expiry dates. Don't abruptly stop taking prescription medications without medical advice—consult your GP about safely transitioning off any treatments or finding alternatives.

Finally, if your experience with Treated was negative, consider leaving an honest review to help others make informed decisions. If it was positive and you're only cancelling due to changing circumstances, that's worth sharing too. Your experience can guide others navigating similar situations.