Ending your Yanga Water membership made easy

About Yanga Water

Yanga Water is a UK-based water delivery service that brings bottled water directly to homes and businesses across the country. The company specialises in providing premium spring water in reusable bottles, positioning itself as an eco-friendly alternative to single-use plastic bottles. Founded with sustainability at its core, Yanga Water operates on a deposit and return system where customers receive water in large format bottles that are collected, sanitised, and refilled.

The service appeals primarily to households looking to reduce their plastic consumption whilst ensuring access to high-quality drinking water. Yanga Water sources its product from protected springs and delivers it in 18.9-litre bottles that sit conveniently on dispensers. The company has built its reputation around convenience, environmental responsibility, and the quality of its water.

Most importantly, Yanga Water operates on a subscription model with regular deliveries scheduled according to customer needs. This recurring service structure means that cancelling requires following specific procedures, particularly when it comes to returning bottles and settling any outstanding deposits. Understanding the company's operational model is essential before initiating the cancellation process.

Plans, features and pricing

Yanga Water structures its service around flexible delivery schedules rather than rigid subscription tiers. Customers essentially pay per bottle delivered, with pricing influenced by delivery frequency and location. The company's model is straightforward but includes several components that affect the total cost.

Pricing structure breakdown

The basic pricing for Yanga Water typically includes the cost per bottle, delivery charges, and a refundable deposit system. Here's what you need to know about each component:

Keep in mind that pricing can vary significantly based on your postcode and how frequently you receive deliveries. Regular customers who order multiple bottles per delivery often benefit from reduced per-bottle costs and waived delivery fees.

Service features and equipment

Beyond the water itself, Yanga Water offers several features that enhance the service experience. Customers can rent water dispensers in various styles, from basic countertop models to floor-standing units with hot and cold water functions. The company provides these on a rental basis, which becomes relevant during cancellation as equipment must be returned.

The delivery service operates on a scheduled basis, with drivers collecting empty bottles during each delivery. This collection system is crucial because unreturned bottles will affect your final settlement when cancelling. Additionally, customers typically have access to an online account where they can manage delivery schedules, though this doesn't always extend to cancellation processing.

Terms of service and cancellation policy

Understanding Yanga Water's cancellation policy is absolutely essential before you begin the process. Like most subscription water delivery services in the UK, the company operates under specific terms that govern how and when you can terminate your service.

Notice period requirements

Yanga Water typically requires advance notice for cancellation, though the exact period can vary depending on when you signed up and which terms applied at that time. Most customers find themselves subject to a 14 to 30-day notice period. This means your cancellation request must be received and processed before your notice period begins, and you may receive one or more additional deliveries during this window.

Here's the critical part that catches many customers off guard: the notice period often starts from when your cancellation is formally acknowledged, not from when you first attempt to cancel. This is precisely why postal cancellation with proof of delivery becomes so important.

Financial obligations upon cancellation

When cancelling Yanga Water, you'll need to settle several potential charges. First, any outstanding invoices for delivered water must be paid in full. Second, if you've rented a dispenser or other equipment, you'll need to return it in good condition or face equipment charges. Third, and most importantly, you'll want to ensure all bottles are returned to claim your deposit refund.

The bottle deposit system is where many customers encounter issues. Each bottle you've received carries a deposit, and you're entitled to a full refund once you return them. However, if bottles are lost, damaged beyond normal wear, or not returned within the specified timeframe after cancellation, Yanga Water may retain some or all of your deposit.

UK consumer rights and cooling-off periods

Under UK Consumer Contracts Regulations, if you signed up for Yanga Water remotely (online, by phone, or through a door-to-door salesperson), you have a 14-day cooling-off period from when your contract began. During this window, you can cancel without penalty and receive a full refund for any payments made, minus the cost of any water you've actually consumed.

Additionally, the Consumer Rights Act 2015 protects you if the service isn't as described or isn't provided with reasonable care and skill. These legal protections exist alongside Yanga Water's own cancellation policy and can be particularly relevant if you're experiencing service issues.

Cancelling by post - the complete guide

Postal cancellation is the most reliable method for terminating your Yanga Water subscription, and I'll explain exactly why before walking you through the process step by step.

Why postal cancellation is your best option

After processing thousands of subscription cancellations, I can tell you that postal cancellation via Recorded Delivery provides something that other methods simply cannot: undeniable proof that your cancellation request was sent and received. When you send a cancellation letter by Recorded Delivery, you receive a reference number and can track exactly when your letter arrived at Yanga Water's offices.

This proof becomes invaluable if any disputes arise about when you cancelled or whether your cancellation was received. Phone cancellations rely on the representative accurately recording your request, and there's no guarantee of this. Email cancellations can be overlooked, filtered to spam, or claimed to have never arrived. Postal cancellation with tracking eliminates these risks entirely.

Most importantly, a physical letter creates a formal record that satisfies UK legal requirements for contract termination. It demonstrates that you've taken reasonable steps to notify the company and provides evidence of the exact date your notice period should begin.

Preparing your cancellation letter

Your cancellation letter needs to include specific information to be effective. Start with your full name exactly as it appears on your Yanga Water account, followed by your complete delivery address and account number if you have it. Include the date you're writing the letter prominently at the top.

In the body of your letter, state clearly and unambiguously that you wish to cancel your Yanga Water subscription. Specify the date from which you want the cancellation to take effect, keeping in mind the notice period requirements. Request written confirmation of your cancellation and provide your preferred contact method for this confirmation.

Additionally, address the practical matters: confirm how many bottles you currently have and when you'll make them available for collection, state whether you have any rented equipment to return, and request details about your deposit refund including the timeframe and method of payment. Keep your language professional and factual throughout.

The complete postal cancellation process

First, write your cancellation letter following the guidance above. Keep a copy for your records before sending anything. Next, find the correct postal address for cancellation correspondence. The official address for Yanga Water is:

• Yanga Water
• Unit 4 Blenheim Court
• Brownfields
• Welwyn Garden City
• Hertfordshire
• AL7 1AD

Once you've prepared your letter and envelope, take it to your local Post Office and send it via Recorded Delivery. This service costs around £3-£4 and provides tracking. The Post Office will give you a receipt with a reference number - keep this safe as it's your proof of sending.

After posting, track your letter using the Royal Mail tracking service. Once it shows as delivered, note the date and time. Your notice period begins from this delivery date. Calculate when your cancellation will take effect by adding the required notice period to the delivery date.

Following up after sending your letter

Within five to seven working days of your letter being delivered, you should receive acknowledgement from Yanga Water. If you haven't heard anything after a week, follow up by sending a second letter referencing your first letter's tracking number and delivery date.

Keep all documentation together in one place: your copy of the cancellation letter, the Recorded Delivery receipt, tracking information showing delivery, and any responses from Yanga Water. This complete paper trail protects you if any issues arise.

Using services like Postclic for cancellation letters

For those who want to streamline the postal cancellation process, services like Postclic offer a modern solution. Postclic allows you to create, send, and track cancellation letters entirely online without visiting the Post Office. You simply compose your letter digitally, and Postclic handles the printing, enveloping, and posting via tracked delivery.

The main advantages include time savings, automatic proof of postage, and professional formatting that ensures your letter includes all necessary elements. The service maintains digital records of your correspondence and provides tracking information, giving you the same legal protections as traditional Recorded Delivery but with added convenience. This can be particularly valuable if you have mobility issues or a busy schedule that makes Post Office visits challenging.

Tips from former members

Common reasons customers cancel Yanga Water

Understanding why others cancel can help you anticipate potential issues with your own cancellation. The most frequent reason is simply changing household needs - perhaps you're moving house, your water consumption has decreased, or you've found a more cost-effective solution. Many customers also cite delivery scheduling issues, where the service doesn't align well with their availability to receive deliveries.

Some customers cancel due to concerns about the deposit system, particularly if they've accumulated multiple bottles and feel their money is tied up unnecessarily. Others find that the recurring cost, whilst initially appealing, becomes less attractive compared to filtered tap water systems or other alternatives. Service quality issues, including missed deliveries or bottle hygiene concerns, also prompt cancellations.

Critical mistakes to avoid during cancellation

The single biggest mistake customers make is not keeping proper records of their cancellation request. Without proof that you cancelled and when, you're vulnerable to continued charges and disputes. Always use a tracked postal method and retain all documentation.

Another common error is forgetting about bottle deposits. Before cancelling, count exactly how many Yanga Water bottles you have at home. Make sure you understand the return process and don't dispose of bottles before returning them, as this will cost you your deposit. Similarly, if you've rented equipment, photograph it before returning to prove its condition.

Many customers also underestimate the notice period, assuming they can cancel immediately. When you factor in postal delivery time plus the contractual notice period, your final delivery might be several weeks away. Plan accordingly and don't cancel other water sources too early.

Maximising your deposit refund

Your bottle deposits can represent a significant sum, so protecting this refund should be a priority. First, ensure all bottles are clean and in reasonable condition when returned. Whilst normal wear is expected, bottles with significant damage may not qualify for full deposit refunds.

Keep track of exactly how many bottles you've paid deposits for by reviewing your initial invoices and any subsequent bottle deliveries. This number should match the bottles you return plus any previously collected. If there's a discrepancy, raise it immediately in your cancellation letter.

Request specific details about the refund process in your cancellation letter: how long it will take, what method will be used (bank transfer, cheque, etc.), and what confirmation you'll receive. Former customers recommend following up if you haven't received your deposit refund within 14 days of returning all bottles.

Timing your cancellation strategically

The timing of your cancellation can significantly impact your experience. If possible, cancel shortly after a delivery rather than just before one. This gives you maximum time to consume your remaining water and return bottles without feeling rushed.

Additionally, consider your billing cycle. If you're billed monthly and cancel early in the billing period, you might still be charged for that full month depending on the terms. Cancelling just before your next billing date can sometimes be more economical, though you'll need to balance this against the notice period requirements.

What to do if problems arise

Despite following all the correct procedures, sometimes issues occur. If Yanga Water claims they never received your cancellation letter, your Recorded Delivery tracking information becomes crucial. Present this evidence clearly and firmly, stating the exact date and time of delivery.

Should you continue receiving deliveries after your cancellation should have taken effect, refuse to accept them. Don't sign for deliveries or take bottles into your home, as this could be interpreted as accepting continued service. Document the attempted delivery with photos if possible.

For disputes about deposits or final charges, refer back to your original terms of service and any correspondence. If Yanga Water won't resolve the issue satisfactorily, you can escalate to your bank if charges are being taken via direct debit, or consider using Alternative Dispute Resolution services. As a last resort, small claims court is an option for deposit disputes, though the postal evidence trail you've created should prevent matters reaching this stage.

Remember that staying calm and professional throughout the cancellation process typically yields the best results. Keep all communication factual, reference specific dates and documentation, and follow up persistently but politely if issues aren't resolved promptly.