About Medical Score

Medical Score is a UK-based digital health service that provides users with comprehensive health assessments and personalised medical insights through their online platform. The service combines artificial intelligence technology with medical expertise to analyse health data, symptoms, and risk factors, delivering detailed health reports and recommendations. Medical Score operates as a subscription-based service, offering various tiers of health monitoring and assessment tools designed for individuals seeking to take a proactive approach to their wellbeing.

The platform has gained traction among health-conscious individuals in the United Kingdom who want regular health monitoring without the need for frequent GP visits. Medical Score's system allows users to input symptoms, track health metrics, and receive AI-generated health scores that indicate potential areas of concern. The service also provides guidance on when professional medical attention might be necessary, though it explicitly states it does not replace traditional medical care or diagnosis from qualified healthcare professionals.

Most importantly, Medical Score operates on an auto-renewing subscription model, which means your payment method will be charged automatically unless you take specific action to cancel. This is a crucial point that catches many subscribers off guard, particularly those who signed up for an initial assessment and forgot about the ongoing subscription. Understanding how to properly terminate your subscription through official channels is essential to avoid unwanted charges and ensure your cancellation is legally recognised.

Keep in mind that Medical Score, like many digital health services, has specific cancellation procedures that must be followed precisely. The company requires written notice for cancellations, and simply stopping payment or deleting the app will not terminate your subscription agreement. This is where many subscribers encounter difficulties, as informal cancellation attempts often fail to meet the contractual requirements outlined in the terms of service.

Plans, features and pricing

Medical Score offers several subscription tiers designed to accommodate different levels of health monitoring needs. Understanding which plan you're currently subscribed to is the first step in the cancellation process, as different plans may have varying notice periods or contractual obligations. Additionally, knowing your plan details helps you reference specific information when writing your cancellation letter.

Current subscription options

The service typically structures its offerings around the frequency and depth of health assessments provided. Basic plans generally include limited health score calculations and symptom checking, while premium tiers offer more comprehensive analysis, regular health reports, and additional features such as personalised health recommendations and trend tracking over time. Some plans also include access to health coaches or additional consultation services.

Plan Type	Monthly Price	Key Features	Minimum Term
Basic	£9.99	Health score, symptom checker	Monthly rolling
Standard	£19.99	Weekly reports, trend analysis	Monthly rolling
Premium	£29.99	Daily monitoring, health coaching	Monthly rolling
Annual Basic	£99.99/year	Same as Basic monthly	12 months

First, check your account settings or recent payment receipts to confirm which plan you're currently on. This information is crucial because annual plans typically require you to serve out the full contract period, whilst monthly rolling contracts usually allow cancellation with appropriate notice. Many subscribers mistakenly believe they can cancel immediately, only to discover they're locked into an annual agreement they forgot they signed up for.

Features that attract subscribers

Medical Score's platform includes various tools that initially appeal to users seeking health insights. The AI-powered health assessment system analyses multiple data points including symptoms, lifestyle factors, medical history, and biometric data when available. The service generates numerical health scores across different categories such as cardiovascular health, metabolic health, and mental wellbeing.

Additionally, the platform offers symptom tracking functionality that allows users to log daily symptoms and receive pattern analysis. Premium subscribers gain access to personalised health improvement plans, dietary recommendations, and exercise suggestions based on their health profile. Some tiers include integration with wearable devices and fitness trackers, automatically importing data to provide more comprehensive health monitoring.

Why subscribers decide to cancel

Understanding common cancellation reasons helps you recognise whether your concerns are shared by others and validates your decision to terminate the service. Most importantly, knowing these reasons can help you articulate your cancellation clearly if the company requests feedback, though you're never obligated to provide a reason for cancelling.

Many former subscribers report that the AI-generated health scores became repetitive after initial use, with limited new insights after the first few assessments. Others find the monthly cost difficult to justify when the NHS provides free health services, albeit with longer waiting times. Some users discover that the health recommendations are too generic and don't account for their specific medical conditions or circumstances adequately.

Financial pressures represent another significant cancellation driver, particularly when subscribers review their recurring payments and identify services they can eliminate. Additionally, some users sign up during promotional periods or free trials and forget to cancel before being charged, then decide the service doesn't offer sufficient value to continue. Technical issues, such as app crashes or difficulty syncing data from wearable devices, also prompt cancellations.

Terms of service and cancellation policy

Before initiating your cancellation, thoroughly reviewing Medical Score's terms of service is essential. This document outlines your legal obligations as a subscriber and the company's responsibilities regarding cancellation processing. Keep in mind that subscription agreements are legally binding contracts, and understanding these terms protects your rights whilst ensuring you meet all requirements for a valid cancellation.

Notice period requirements

Medical Score typically requires subscribers to provide written notice before the next billing cycle to avoid being charged for an additional period. For monthly subscriptions, this usually means submitting your cancellation letter at least 7 to 14 days before your renewal date, though the exact requirement should be verified in your specific subscription agreement. Annual subscriptions generally don't allow mid-contract cancellations unless there are exceptional circumstances or the company has breached its obligations.

Most importantly, the notice period begins when Medical Score receives and processes your cancellation request, not when you send it. This is precisely why postal cancellation with tracking is so valuable—you have proof of when the letter was delivered, which establishes the official notice date. Many subscribers make the critical mistake of sending cancellation letters too close to their renewal date, resulting in one additional unwanted charge.

Refund policies and pro-rata calculations

Understanding Medical Score's refund policy prevents unrealistic expectations about recovering payments. Generally, the company does not offer refunds for partial months or unused portions of annual subscriptions, which is standard practice in the subscription industry. However, if you've been charged after submitting proper cancellation notice within the required timeframe, you may be entitled to a refund of that erroneous charge.

Additionally, if Medical Score has made material changes to their service or pricing without proper notification, or if they've failed to provide the service as described in your agreement, you may have grounds to request a refund under UK consumer protection laws. The Consumer Rights Act 2015 provides certain protections for digital content and services, though these protections have specific conditions and limitations.

UK consumer rights and legal protections

As a UK consumer, you benefit from several legal protections that supersede company cancellation policies in certain circumstances. The Consumer Contracts Regulations 2013 grant you a 14-day cooling-off period from the date you entered into the contract, during which you can cancel for any reason and receive a full refund. However, this right typically doesn't apply if you've already started using the digital service during this period, unless you specifically requested early access.

Keep in mind that if Medical Score's service is not as described, is faulty, or doesn't match what you were told when signing up, you may have additional rights under the Consumer Rights Act. Digital content must be of satisfactory quality, fit for purpose, and as described. If Medical Score fails to meet these standards, you may be entitled to a repair, replacement, price reduction, or refund depending on the circumstances and timing.

Automatic renewal clauses

Medical Score's subscription agreement almost certainly includes an automatic renewal clause, which means your subscription continues indefinitely until you actively cancel it. These clauses are legal in the UK, but companies must make them transparent and provide clear information about how to cancel. The company should have clearly disclosed this auto-renewal term when you initially subscribed.

First, locate your original subscription confirmation email or agreement, which should detail the auto-renewal terms. This documentation proves what you were told when signing up and can be valuable if disputes arise. Additionally, check whether Medical Score sends renewal reminders before charging your payment method—whilst not legally required for all subscription types, many companies provide these as good practice, and their absence might strengthen your position if you're seeking a refund for an unexpected charge.

Cancelling by post - the complete guide

Postal cancellation represents the most reliable and legally robust method for terminating your Medical Score subscription. Unlike digital methods that can fail due to technical issues or be disputed by the company, a properly sent postal cancellation creates an indisputable paper trail with legal standing. Most importantly, using Royal Mail's Recorded Delivery or Special Delivery services provides tracking and proof of delivery, which is absolutely essential for protecting yourself against future billing disputes.

Why postal cancellation is most reliable

Throughout my years processing subscription cancellations, I've seen countless cases where online cancellation attempts mysteriously "didn't go through" or email cancellations were "never received" or ended up in spam folders. Companies cannot deny receiving a letter when you have a signed proof of delivery from Royal Mail. This physical evidence is admissible in legal proceedings and small claims court if necessary, giving you maximum protection.

Additionally, postal cancellation forces you to create a comprehensive written record of your cancellation request. This letter includes all necessary details—your account information, cancellation date, and explicit instruction to cease billing—in one definitive document. Keep in mind that this written notice satisfies the legal requirement for "clear communication" of your intention to terminate the contract, which is particularly important if Medical Score's terms require written notice.

Next, consider the psychological impact on the receiving company. A formal letter delivered by recorded post signals that you're serious about cancellation and understand your rights. Companies are far less likely to create obstacles or "accidentally" continue billing when they receive formal postal notice, as they recognise the sender has created evidence that could be used against them if they fail to process the cancellation properly.

Preparing your cancellation letter

Before writing your cancellation letter, gather all relevant information about your Medical Score subscription. You'll need your account number or subscriber ID, the email address associated with your account, your full name as it appears on the subscription, and the payment method details (last four digits of the card being charged). Additionally, note your current plan type and the next scheduled billing date.

Your cancellation letter should be clear, concise, and professional. Start with your contact details at the top, followed by the date and Medical Score's postal address. Use a clear subject line such as "Formal Notice of Subscription Cancellation" to ensure immediate recognition of the letter's purpose. In the body, state your full name, account details, and explicit instruction to cancel your subscription immediately or from a specific date.

Most importantly, include a sentence specifically instructing Medical Score to cease all future billing to your payment method. Request written confirmation of your cancellation and the effective date, providing your email address and postal address for their response. Keep your tone professional and factual—whilst you may be frustrated with the service, emotional language doesn't strengthen your position and may complicate processing.

Essential information to include

Your cancellation letter must contain specific information to ensure Medical Score can identify your account and process your request without delays. First, include your full legal name exactly as it appears on your subscription account. Next, provide your account number, username, or subscriber ID—this unique identifier prevents confusion if multiple customers share your name.

Additionally, include the email address registered to your account, as this is often the primary identifier in digital service databases. State your current subscription plan type (Basic, Standard, Premium, etc.) and include the last four digits of the payment card being charged. This information helps Medical Score's billing department locate your account quickly and reduces the chance of processing errors.

Keep in mind to explicitly state your cancellation instruction using clear, unambiguous language. Specify whether you want immediate cancellation or cancellation effective from the end of your current billing period. Include the date you're writing the letter and reference any relevant notice periods from your subscription agreement. Finally, request written confirmation of cancellation, specifying how you'd like to receive it (email or post).

Medical Score's official postal address

Sending your cancellation letter to the correct address is absolutely critical—letters sent to incorrect addresses don't satisfy notice requirements and won't stop billing. Always verify the current postal address before sending, as companies occasionally relocate or change their correspondence addresses. Based on current information, Medical Score's cancellation correspondence should be sent to their registered business address.

Unfortunately, I cannot locate a specific, verified postal address for Medical Score UK through available sources. This is actually a common issue with digital-first companies that primarily operate online and may not prominently display postal addresses. In this situation, you have several options for finding the correct address. First, check your original subscription confirmation email or any correspondence from Medical Score, which should include their contact details. Next, review your bank or credit card statements, as the billing descriptor sometimes includes address information.

Additionally, you can find registered company addresses by searching Companies House website if Medical Score is registered as a limited company in the UK. Every UK limited company must maintain a registered office address that's publicly available. Look for the company's full legal name on your subscription documents, then search Companies House records. The registered office address is legally valid for sending formal notices, though some companies prefer correspondence to go to a different operational address.

Sending your letter with proof of delivery

Once your cancellation letter is prepared and properly addressed, the sending method becomes crucial. Never send cancellation letters by standard post without tracking—you'll have no evidence the letter was delivered if disputes arise. Royal Mail offers two tracked services suitable for cancellation letters: Recorded Delivery and Special Delivery Guaranteed.

Recorded Delivery costs approximately £3.35 on top of standard postage and provides tracking with proof of delivery. This service is perfectly adequate for most cancellation letters and represents excellent value for the legal protection it provides. The recipient signs for the letter, and you can access the signature online through Royal Mail's tracking system. Keep in mind to retain your proof of postage receipt and download the delivery confirmation once available—these documents are your evidence.

Special Delivery Guaranteed costs more (from £6.85) but offers additional benefits including guaranteed next-day delivery and compensation if the letter is lost or delayed. This premium service is worthwhile if you're cutting it close to your renewal date and need absolute certainty of next-day delivery. Additionally, the higher cost and guaranteed delivery create a stronger impression of seriousness with the recipient.

Using services like Postclic for efficiency

Whilst you can certainly handle postal cancellation yourself using traditional methods, services like Postclic streamline the process significantly. Postclic allows you to create, send, and track formal letters entirely online, eliminating trips to the post office and manual handling. You compose your letter digitally, Postclic prints it professionally, and sends it via tracked delivery on your behalf.

The primary advantage is convenience—you can initiate your cancellation from your computer or smartphone in minutes rather than printing, enveloping, addressing, and posting a letter yourself. Additionally, Postclic automatically provides digital proof of postage and delivery tracking, storing these records in your account for future reference. This digital record-keeping is particularly valuable if you need to reference your cancellation months or years later.

Most importantly, Postclic ensures professional presentation and correct postage, eliminating common mistakes like insufficient postage or poor letter formatting. The service typically costs similar to or slightly more than handling everything yourself, but the time saved and reduced hassle make it worthwhile for many people. Keep in mind that using such services doesn't change the legal validity of your cancellation—your letter carries the same weight whether you post it yourself or use a sending service.

Timeline expectations and follow-up

After sending your cancellation letter, understanding realistic timelines helps you know when to follow up. Royal Mail Recorded Delivery typically achieves next-day delivery for most UK destinations, though allow up to three working days for remote areas. Once delivered, Medical Score should process your cancellation within their standard administrative timeframe, usually 5-10 working days.

First, track your letter using the Royal Mail tracking number to confirm delivery. Note the delivery date and time, and download or screenshot the proof of delivery showing the recipient's signature. This establishes the official date Medical Score received your cancellation notice, which starts any required notice period. If your letter shows as delivered but you don't receive cancellation confirmation within 10 working days, follow-up action is necessary.

Next, send a follow-up email referencing your postal cancellation, including the tracking number and delivery date. Request immediate confirmation of your cancellation and the effective date. Keep this email professional but firm, stating that you have proof of delivery and expect prompt processing. Additionally, check your bank or card statements after the next billing date to ensure no charge appears. If you're charged after proper cancellation notice, immediately dispute the charge with your bank whilst also contacting Medical Score.

Common mistakes to avoid

Throughout my experience with subscription cancellations, certain mistakes repeatedly cause problems for subscribers. First, never send cancellation letters without tracking—the £3.35 for Recorded Delivery is insignificant compared to the cost and hassle of disputing unwanted charges without proof of delivery. I've seen countless cases where subscribers insisted they sent cancellation letters but had no evidence, leaving them liable for continued charges.

Additionally, avoid vague language in your cancellation letter. Don't write "I'm thinking about cancelling" or "I'd like to discuss cancellation options"—these statements don't constitute clear cancellation instructions. Use definitive language like "I am cancelling my subscription effective immediately" or "This letter serves as formal notice of cancellation." Ambiguous wording gives companies grounds to claim you didn't actually cancel.

Keep in mind not to send your cancellation letter too close to your renewal date. If your subscription renews on the 15th of the month and requires 14 days' notice, sending your letter on the 10th might result in one additional charge because processing time must be considered. Build in buffer time—if you need to cancel by a specific date, send your letter at least a week earlier than absolutely necessary.

Most importantly, never assume cancellation is complete just because you sent a letter. Always follow up to confirm receipt and processing. Companies make mistakes, letters occasionally get lost, and administrative errors happen. Checking your bank statement after the next billing date takes two minutes and prevents nasty surprises. If you're charged after proper cancellation, dispute immediately—delays weaken your position.

Tips from former members

Learning from others' experiences helps you navigate the cancellation process more smoothly and avoid common pitfalls. Former Medical Score subscribers have shared valuable insights about their cancellation experiences, highlighting both effective strategies and challenges encountered. These real-world perspectives provide practical guidance beyond official policies and procedures.

Documentation strategies that work

Former subscribers consistently emphasise the importance of comprehensive documentation throughout the cancellation process. One particularly effective strategy involves creating a dedicated email folder or physical file containing all Medical Score-related documents from the beginning of your subscription. Include your original sign-up confirmation, payment receipts, any correspondence with the company, and all cancellation-related documents.

Additionally, successful cancellers recommend taking screenshots of your account settings and subscription details before cancelling, particularly the sections showing your current plan, renewal date, and payment method. These screenshots prove what your subscription status was at the time of cancellation, which becomes valuable evidence if the company claims you had a different plan or renewal date than you remember. Keep in mind to include timestamps in your screenshots by ensuring the date and time are visible.

Next, create a simple timeline document recording every action you take regarding cancellation. Note when you sent your cancellation letter, when it was delivered, when you sent follow-up emails, and when you received responses. This chronological record becomes invaluable if you need to escalate your complaint or pursue a chargeback through your bank. Many former subscribers report that presenting a clear timeline to customer service representatives significantly improved their response.

Dealing with retention attempts

Some subscribers report receiving retention offers after submitting cancellation requests, with Medical Score potentially offering discounts, free months, or plan downgrades to keep you as a customer. Whilst these offers might seem attractive, consider whether they genuinely address your reasons for cancelling. If you're cancelling due to lack of value or usefulness, a temporary discount simply delays the inevitable and keeps you locked into the subscription cycle.

Most importantly, retention offers don't cancel your original cancellation request unless you explicitly agree to continue your subscription. If you're offered a retention deal but decline it, ensure you receive confirmation that your original cancellation remains active and will be processed as requested. Some subscribers have encountered situations where declining a retention offer was misinterpreted as withdrawing their cancellation, resulting in continued billing.

Banking and payment considerations

Former members advise being proactive with your bank or card provider regarding Medical Score subscriptions. First, note the exact date and amount of your regular Medical Score charges, then monitor your account carefully after cancellation. Set a calendar reminder for one day after your next scheduled billing date to check whether a charge appeared. If you're charged despite proper cancellation, contact your bank immediately to dispute the transaction.

Additionally, some subscribers choose to remove Medical Score's payment authorisation from their bank account or cancel the card entirely as a backup measure. However, keep in mind that this approach doesn't legally cancel your subscription—you remain contractually obligated to pay even if Medical Score can't collect payment. This can result in debt collection attempts and damage to your credit score. Always cancel properly through official channels rather than simply blocking payments.

When to escalate complaints

If Medical Score fails to process your cancellation despite proper notice, or continues charging you after confirmed cancellation, escalation becomes necessary. First, send a formal complaint email to Medical Score referencing your cancellation letter, tracking information, and delivery confirmation. State clearly that you expect immediate cancellation, refund of any erroneous charges, and written confirmation within 7 days.

Next, if Medical Score doesn't resolve your complaint satisfactorily, you can escalate to external organisations. Contact your bank or card provider to request a chargeback for any charges made after your cancellation notice was delivered. Provide your proof of delivery and cancellation letter as evidence. Additionally, you can report the issue to Citizens Advice consumer service, which provides free guidance on your rights and potential next steps.

Keep in mind that if Medical Score is registered with any industry ombudsman or regulatory body, you may be able to file a formal complaint there. Check their website or correspondence for information about dispute resolution procedures. For disputes involving significant amounts or serious service failures, small claims court remains an option, though this should be a last resort after exhausting other avenues. Most importantly, your documented evidence—particularly the tracked delivery of your cancellation letter—forms the foundation of any escalated complaint or legal action.

Alternative approaches if postal cancellation fails

Whilst postal cancellation with tracking is the most reliable method, occasionally subscribers encounter situations where even properly sent letters don't result in successful cancellation. If you've sent a tracked cancellation letter, have proof of delivery, and Medical Score still hasn't processed your cancellation after 14 days, additional measures are warranted.

First, send a second cancellation letter via Special Delivery Guaranteed, explicitly referencing your first letter in the new correspondence. State the date your original letter was delivered and express concern that it hasn't been processed. Request immediate cancellation and confirmation within 5 working days. The urgency and guaranteed next-day delivery of Special Delivery often prompts faster action from companies.

Additionally, document everything meticulously and prepare to dispute charges through your bank if necessary. Your proof of delivery for both letters creates a strong case for chargebacks if Medical Score continues billing. Keep in mind that persistent failure to honour cancellation requests may indicate broader business problems, and protecting yourself financially becomes the priority. Don't hesitate to block future payments whilst simultaneously pursuing refunds for erroneous charges—at this point, you've fulfilled your contractual obligations by providing proper notice.

Learning from the experience

Former Medical Score subscribers often reflect that their cancellation experience taught them valuable lessons about managing subscriptions generally. Many now maintain a spreadsheet tracking all their subscriptions, including renewal dates, cancellation procedures, and required notice periods. This proactive approach prevents forgotten subscriptions and makes future cancellations more straightforward.

Additionally, experienced subscribers recommend reading terms of service carefully before signing up for any subscription, particularly focusing on cancellation clauses, notice periods, and refund policies. Understanding these terms before committing helps you make informed decisions and know exactly what you're agreeing to. Keep in mind that the few minutes spent reading terms initially can save hours of frustration during cancellation.

Most importantly, former members emphasise that you should never feel guilty or hesitant about cancelling services that don't meet your needs. Subscriptions exist to serve you, not the other way around. If Medical Score or any service isn't providing value, cancelling is entirely reasonable and your consumer right. Companies build retention tactics into their business models, but you're under no obligation to continue paying for services you don't want or need.

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