About Everybody

Everybody is a UK-based fitness and wellbeing platform that offers unlimited access to thousands of fitness classes, wellness sessions, and gym facilities across the country. The service operates on a membership model that provides flexibility for users to attend various fitness venues and studios without being tied to a single location. Everybody partners with independent gyms, boutique fitness studios, yoga centres, and wellness spaces throughout the UK, creating a network that allows members to explore different types of exercise and wellness activities.

The platform was designed to address a common problem in the fitness industry: people often feel restricted by traditional gym memberships that lock them into one location or one type of exercise. Everybody aims to provide variety and flexibility, allowing members to try everything from high-intensity interval training to meditation classes, all under one subscription. This approach appeals particularly to people who enjoy diverse workouts, travel frequently within the UK, or simply want the freedom to explore different fitness communities.

As a consumer, understanding your rights when entering into any subscription agreement is crucial. Fitness memberships have historically been an area where consumers face challenges with cancellations, unexpected charges, and unclear terms. Therefore, knowing exactly what you're signing up for and how to exit the contract properly protects you from potential disputes and unwanted charges.

What makes Everybody different from traditional gyms

Unlike conventional gym memberships where you pay for access to a single facility, Everybody operates as an aggregator service. This means your monthly fee grants you access to multiple partner venues rather than just one location. The business model is similar to other multi-venue fitness platforms, but Everybody focuses particularly on supporting independent fitness businesses rather than large chain gyms.

Members typically use a mobile app to book classes and sessions at participating venues. The platform handles the payment processing and member management, whilst the individual studios and gyms deliver the actual fitness services. This arrangement benefits both consumers seeking variety and small fitness businesses looking to attract new customers without heavy marketing costs.

Why people choose to cancel Everybody

Understanding common cancellation reasons helps you make informed decisions about your own membership. Many users cancel because their circumstances change – they may move to an area with fewer partner venues, find that their preferred types of classes aren't well represented in the network, or simply discover that they prefer the routine and community of a single gym. Financial considerations also play a significant role, as subscription costs can add up, particularly if you're not using the service frequently enough to justify the monthly expense.

Some members find that the booking system becomes frustrating when popular classes fill up quickly, or that the venues nearest to them have limited availability. Others may have initially signed up with promotional pricing and decide the full-price membership doesn't offer sufficient value. These are all legitimate reasons for cancellation, and as a consumer, you have the right to end services that no longer meet your needs, provided you follow the correct cancellation procedures.

Subscription plans and pricing

Everybody offers several membership tiers designed to accommodate different usage patterns and budgets. Understanding these plans is essential because your cancellation terms may vary depending on which subscription level you selected. As with any contract, the specific terms you agreed to when signing up will govern how and when you can cancel.

Current membership options

Everybody typically structures its offerings around usage frequency and access levels. The platform has evolved its pricing model over time, so your specific plan details will be outlined in your membership agreement. Generally, fitness aggregator services like Everybody offer monthly rolling contracts or longer-term commitments with different pricing structures.

Plan Type	Typical Features	Commitment Period
Monthly Rolling	Flexible cancellation, full venue access	30 days notice typically required
Annual Contract	Reduced monthly rate, full venue access	12-month minimum term
Limited Access	Capped number of classes per month	Varies by agreement

The pricing for Everybody memberships generally reflects the flexibility and variety offered by the platform. Monthly memberships typically cost more per month than annual commitments but provide greater flexibility for cancellation. This means you need to weigh the financial savings of a longer contract against the commitment required.

Understanding your payment terms

Most Everybody memberships operate on a direct debit basis, with payments collected monthly on a specific date. This payment method is convenient but requires careful attention when cancelling, as direct debits will continue until properly cancelled through the correct channels. Simply cancelling your direct debit with your bank does not fulfil your contractual obligation to cancel your membership properly.

As a result, you must follow the cancellation procedure specified in your membership agreement. Failing to do so could result in continued charges, debt collection activities, or negative impacts on your credit rating. Your consumer rights include the right to cancel services, but this must be balanced with your contractual obligations to provide proper notice.

Promotional offers and their implications

Everybody occasionally offers promotional rates for new members, such as reduced fees for the first few months or waived joining fees. These promotions often come with specific terms regarding minimum membership periods. Therefore, if you signed up during a promotional period, you should carefully review whether your agreement includes a minimum term that must be completed before cancellation without penalty.

In practice, promotional memberships may require you to pay the difference between the promotional rate and standard rate if you cancel before completing a specified period. This is a common practice in the fitness industry and is generally enforceable provided the terms were clearly disclosed when you signed up.

Cancellation terms and conditions

Your cancellation rights and obligations are governed by both your membership contract with Everybody and UK consumer protection law. Understanding these requirements ensures you can exit your membership cleanly without unexpected charges or complications.

Legal requirements in the UK

Under UK consumer law, specifically the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have certain protections when entering into service contracts. For fitness memberships, these laws work alongside industry-specific regulations to protect consumers from unfair contract terms and practices.

If you signed up for your Everybody membership online or over the phone, you typically have a 14-day cooling-off period during which you can cancel without penalty. This right applies from the date you entered into the contract or received confirmation of your membership, whichever is later. During this cooling-off period, you can cancel for any reason and should receive a full refund of any payments made, minus a proportional charge for any services you actually used.

After the cooling-off period expires, your cancellation rights are determined by the terms of your membership agreement. However, UK law does provide protections against unfairly long notice periods or excessive cancellation fees. The Competition and Markets Authority has issued guidance stating that fitness membership terms should be fair and transparent, and members should be able to exit contracts without unreasonable barriers.

Notice periods and timing requirements

Everybody's standard cancellation terms typically require advance notice before your membership will end. This notice period is usually 30 days, though this can vary depending on your specific membership type. This means when you submit your cancellation request, your membership will continue for one additional billing cycle, and you remain responsible for payment during this notice period.

Membership Type	Typical Notice Period	When Membership Ends
Monthly Rolling	30 days	End of notice period
Annual Contract (in minimum term)	Cannot cancel without penalty	After minimum term unless exceptional circumstances
Annual Contract (after minimum term)	30 days	End of notice period

The timing of your cancellation notice is crucial. Your notice period typically begins from the date Everybody receives and processes your cancellation request, not from the date you send it. Therefore, allowing extra time for postal delivery and processing is essential to ensure your cancellation takes effect when you intend.

Circumstances affecting your cancellation rights

Certain situations may affect your ability to cancel or may provide additional grounds for cancellation. If you're cancelling due to relocation to an area where Everybody has no partner venues, you may have grounds to cancel even during a minimum term period. Similarly, long-term injury or medical conditions that prevent you from using fitness services might provide grounds for early cancellation, though you'll typically need to provide supporting documentation.

In practice, your success in cancelling for these reasons depends on the specific terms in your contract and how Everybody interprets them. As a consumer, you have the right to challenge unfair contract terms, and if you believe your cancellation request is being unreasonably refused, you can escalate the matter through formal complaints procedures or seek assistance from consumer advocacy organisations.

What happens to prepaid fees

If you've paid in advance for your membership, understanding how refunds work is important. Generally, if you cancel during the cooling-off period, you're entitled to a full refund minus charges for any services you've actually used. After the cooling-off period, prepaid fees are typically non-refundable, though you'll continue to have access to services until the end of your notice period or contract term.

This means if you've paid annually and wish to cancel mid-year outside the cooling-off period, you likely won't receive a refund for the unused portion unless your contract specifically provides for this or you're cancelling due to circumstances that make the contract unenforceable. Therefore, carefully considering your commitment level before signing up for longer-term contracts is advisable.

How to cancel Everybody by post

Cancelling your Everybody membership by post is the most reliable and legally sound method for several important reasons. Postal cancellation creates a clear paper trail, provides you with proof of delivery, and ensures your cancellation request is formally documented. This approach protects your consumer rights more effectively than informal methods.

Why postal cancellation is recommended

When you cancel by post using Recorded Delivery or another tracked service, you obtain proof that your cancellation was sent and received. This evidence is crucial if any dispute arises about whether you properly cancelled your membership. In legal terms, a signed-for letter provides strong evidence of communication, which email or online forms may not offer to the same degree.

Furthermore, postal cancellation ensures your request goes directly to the company's registered address and becomes part of their formal correspondence. This means it's more likely to be processed correctly and less likely to be overlooked or lost in digital systems. Many consumers have experienced frustration with online cancellation forms that don't work properly or phone calls where they're given incorrect information. Postal cancellation avoids these pitfalls.

The Consumer Rights Act recognises written communication as a valid method for exercising your cancellation rights. By using post, you're following a traditional, legally recognised communication method that companies must acknowledge and process. This gives you stronger ground to stand on if you need to challenge any subsequent charges or claim you properly cancelled.

Preparing your cancellation letter

Your cancellation letter should be clear, concise, and include all necessary information to identify your account and process your request. You'll need to include your full name as it appears on your membership, your membership number or account reference, your contact details, and a clear statement that you wish to cancel your membership.

Additionally, specify the date from which you want the cancellation to take effect, acknowledging any required notice period. For example, you might state that you're providing 30 days' notice as required by your membership terms and expect your membership to end on a specific date. Including your signature adds formality and authenticity to your request.

Keep your language professional and factual. You don't need to provide detailed reasons for cancelling, though a brief explanation can be helpful if you're requesting cancellation under special circumstances such as relocation or medical issues. The key is ensuring your intention to cancel is absolutely clear and unambiguous.

Where to send your cancellation letter

Sending your cancellation to the correct address is absolutely critical. Your letter must go to Everybody's official registered office or the address specified in your membership terms for cancellations. Check your membership documentation carefully to confirm the correct address for cancellation correspondence.

The registered address for Everybody UK should be included in your membership agreement or can typically be found on their website in the terms and conditions or company information section. Always use the most current address available, as companies occasionally relocate their offices.

Using Recorded Delivery or tracked postal services

Sending your cancellation via Royal Mail Recorded Delivery or another tracked service is essential. This service provides proof of postage and confirmation of delivery, which protects you if Everybody claims they never received your cancellation request. The small additional cost for tracked delivery is worthwhile insurance against potential disputes.

When you send by Recorded Delivery, you'll receive a receipt with a tracking number. Keep this receipt safely along with a copy of your cancellation letter. You can track your letter online to see when it's delivered and who signed for it. This creates an indisputable record that you sent your cancellation and when Everybody received it.

In practice, this proof of delivery is your strongest defence against any claims that you didn't cancel properly or that your cancellation wasn't received in time. If charges continue after your membership should have ended, you can provide your proof of delivery to your bank to support a chargeback request or to trading standards if you need to escalate a complaint.

How Postclic simplifies postal cancellation

For consumers who want the security of postal cancellation without the hassle of printing, posting, and tracking letters themselves, services like Postclic offer a practical solution. Postclic allows you to create and send tracked cancellation letters digitally, handling the physical printing, posting, and delivery confirmation on your behalf.

This approach combines the legal strength of postal cancellation with modern convenience. You maintain the same proof of delivery and paper trail that protects your rights, but you avoid trips to the post office and the need for printer access. Postclic automatically formats your letter professionally and ensures it's sent via tracked delivery, providing you with digital confirmation once your letter is delivered.

The service is particularly useful if you're busy, travelling, or simply want to ensure your cancellation is handled correctly without worrying about formatting errors or missing information. As a result, you get peace of mind that your cancellation has been sent properly whilst saving time and effort. The digital proof provided by such services is just as valid as a Royal Mail receipt for demonstrating you fulfilled your cancellation obligations.

Timeline for postal cancellation

Understanding the timeline for your postal cancellation helps you plan effectively and avoid unwanted charges. First, allow 1-2 working days for your letter to be delivered via Recorded Delivery. Once delivered, Everybody should process your cancellation request within a reasonable timeframe, typically within a few working days.

Your notice period begins from when Everybody receives your letter, not when you post it. Therefore, if your membership renews on the 15th of each month and you need to give 30 days' notice, you should ensure your cancellation letter is delivered at least 30 days before the 15th to avoid being charged for an additional month.

Action	Timeframe	Your Responsibility
Send cancellation letter	At least 30 days before desired end date	Use tracked delivery
Letter delivery	1-2 working days	Track delivery online
Processing by Everybody	Up to 5 working days	Keep proof of delivery
Notice period	30 days from receipt	Continue payments during notice
Membership ends	After notice period completes	Verify no further charges

After your notice period completes, monitor your bank account to ensure no further payments are taken. If you are charged after your membership should have ended, contact Everybody immediately with your proof of cancellation and delivery. If they don't resolve the issue promptly, you can dispute the charge with your bank and file a complaint with relevant consumer protection authorities.

Following up on your cancellation

Approximately one week after your letter is delivered, it's advisable to check that your cancellation has been processed correctly. You might log into your Everybody account to see if your membership status has been updated, or contact their customer service to confirm receipt and processing of your cancellation.

When following up, reference your cancellation letter by the date it was delivered and provide your tracking number if asked. This demonstrates you've followed proper procedures and gives customer service clear information to locate your cancellation request. Request written confirmation of your cancellation and the date your membership will end.

Keep all correspondence related to your cancellation, including any email confirmations or reference numbers provided during follow-up contacts. This documentation forms part of your evidence trail if any problems arise. As a consumer, maintaining thorough records is one of your best protections against billing disputes or contract disagreements.

Customer reviews and tips

Learning from other customers' experiences with cancelling Everybody memberships provides valuable insights into potential challenges and effective strategies. Whilst individual experiences vary, common themes emerge that can help you navigate your own cancellation more smoothly.

Common challenges reported by customers

Some Everybody members have reported difficulties with cancellation processing, particularly when attempting to cancel through online methods or customer service phone lines. These challenges often involve unclear information about notice periods, disputes about when cancellation requests were received, or confusion about whether cancellation was actually processed.

Other customers mention being charged beyond their intended cancellation date, which then requires significant effort to resolve and obtain refunds. These situations highlight why using postal cancellation with proof of delivery is so important – it provides clear evidence of when you cancelled and removes ambiguity about whether your request was received.

In practice, fitness membership cancellations across the industry often face similar issues. Companies may have administrative backlogs, staff may provide inconsistent information, or systems may not properly sync cancellation requests with billing systems. Therefore, protecting yourself with documented proof of cancellation is essential regardless of how straightforward you expect the process to be.

Successful cancellation strategies

Customers who successfully cancelled their Everybody memberships without complications typically share several common approaches. They reviewed their membership terms carefully before cancelling to understand their notice period and any minimum term requirements. They sent their cancellation with plenty of advance notice, ensuring they weren't cutting it close to renewal dates.

Successful cancellers also kept meticulous records of their cancellation correspondence, including copies of letters, proof of delivery, and any confirmation received from Everybody. When follow-up was needed, they approached customer service with specific information about their cancellation, including dates and tracking numbers, which facilitated quicker resolution.

Many customers recommend cancelling well before you actually want your membership to end, allowing buffer time for processing and any potential complications. This approach means even if there are delays or issues, you still achieve cancellation by your target date. As a result, you avoid the frustration and potential additional charges that come with rushed cancellations.

What to do if your cancellation is disputed

If Everybody disputes receiving your cancellation or claims it wasn't submitted correctly, your proof of delivery becomes crucial. Present your Recorded Delivery receipt or tracking information showing when your letter was delivered and who signed for it. This evidence is generally sufficient to demonstrate you fulfilled your cancellation obligations.

In cases where disputes continue despite clear evidence, you have several escalation options. First, submit a formal complaint to Everybody through their official complaints procedure, which should be detailed on their website or in your membership terms. Companies are required to have clear complaints procedures and must respond within specified timeframes.

If the internal complaints process doesn't resolve your issue, you can escalate to external bodies. Citizens Advice provides free guidance on consumer rights and can help you understand your options. For fitness memberships specifically, you might contact the UK's Competition and Markets Authority if you believe Everybody is engaging in unfair practices. Additionally, if you paid by direct debit or credit card, you may have chargeback rights through your bank if you can demonstrate you cancelled properly but were still charged.

Tips for avoiding cancellation problems

Prevention is always easier than resolution when it comes to cancellation issues. Before signing up for Everybody, read the full terms and conditions carefully, particularly sections dealing with cancellation, notice periods, and minimum terms. Understanding your obligations from the start helps you plan appropriately if you later need to cancel.

Consider setting a reminder in your calendar for when you need to cancel if you're on a fixed-term contract and don't want it to auto-renew. Many people intend to cancel but forget until after their contract has automatically renewed for another term. This means you could be locked in for another year simply because you missed the cancellation window.

Keep all membership documentation in a safe place where you can easily access it when needed. This includes your initial membership agreement, any amendments, payment receipts, and correspondence with Everybody. Having this information readily available makes the cancellation process smoother and ensures you have evidence if disputes arise.

Understanding your rights if circumstances change

Life circumstances can change unexpectedly, affecting your ability to use your Everybody membership. If you experience serious illness, injury, job loss, or relocation, you may have grounds to cancel even if you're within a minimum term period. Whilst Everybody isn't legally required to allow early cancellation in these circumstances, many companies will consider requests on compassionate grounds.

When requesting cancellation due to changed circumstances, provide supporting documentation such as medical certificates, proof of relocation, or other relevant evidence. Explain clearly how the circumstances prevent you from using the membership. Be polite but firm in asserting that enforcing the contract in your changed circumstances would be unreasonable.

Under UK consumer law, contract terms that are unfair or cause significant imbalance between your rights and the company's rights may be unenforceable. Therefore, if Everybody refuses a reasonable cancellation request due to genuine hardship, you might challenge this through consumer protection channels. The key is documenting everything and seeking appropriate advice if you believe your rights are being violated.

Alternative options to full cancellation

Before cancelling completely, consider whether Everybody offers membership freezing or downgrading options. Some fitness services allow you to pause your membership temporarily if you're unable to use it for a period, or to switch to a lower-tier plan if cost is your concern. These alternatives might better suit your situation than full cancellation, particularly if you're within a minimum term period.

However, be cautious about accepting retention offers that simply delay the inevitable. If you've decided cancellation is the right choice, don't be pressured into continuing with promises of future benefits or temporary discounts. Companies often make retention offers when you attempt to cancel, which can be valuable if they genuinely address your reasons for leaving, but shouldn't dissuade you from cancelling if that remains your preference.

In practice, any changes to your membership terms or agreements to pause or downgrade should be documented in writing. Don't rely on verbal promises from customer service representatives. Request written confirmation of any changes to your membership status, terms, or pricing to protect yourself from misunderstandings or miscommunications.

Moving forward after cancellation

Once your Everybody membership is successfully cancelled, take a few final steps to ensure everything is properly closed. Verify that your direct debit has been cancelled by checking with your bank. Even though Everybody should stop collecting payments, confirming the direct debit is no longer active provides additional security against accidental charges.

If you received any physical membership materials such as access cards or key fobs, check whether you're required to return these. Some fitness services charge for unreturned equipment. Review your final communication from Everybody to confirm there are no outstanding obligations on your part.

Finally, consider what you learned from the experience when choosing future fitness services. If cancellation difficulties influenced your decision to leave, this might inform your selection criteria for future memberships. Services with clear, straightforward cancellation processes and strong consumer reviews regarding contract flexibility might be worth prioritising. As a consumer, your experiences help you make increasingly informed choices that better protect your interests and ensure services genuinely meet your needs.

Software Saas