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Cancellation service #1 in UAE
cancellation Fastic: Easy Method
What is Fastic
Overview
Fastic is a health and wellness app designed to support intermittent fasting with personalized fasting plans, tracking tools, reminders and educational content.
Core features
The app includes fasting timers, calorie and water tracking, meal scanning and educational material about fasting science to help users form sustainable habits.
How to cancel Fastic
Cancel via Fastic website (direct)
- Sign in to your account on the official Fastic website: Fastic Terms.
- Go to your subscription or billing area and submit a cancellation; website cancellations take effect at the end of the current term.
- Prepaid amounts are refunded pro‑rata if applicable; see Terms of Service for full details.
Cancel via mobile stores (iOS / Android)
- iOS (App Store): Manage or cancel subscriptions in your Apple ID subscriptions. App Store subscriptions auto‑renew unless canceled at least 24 hours before renewal. See the UAE App Store listing: Fastic on App Store (UAE).
- Android (Google Play): Use Google Play subscription management to cancel. Fastic’s support article explains the steps and links to the Play Store: Cancel in Google Play Store.
Cancel by email or post (alternative)
- Preferred: email a clear statement of withdrawal to [email protected] including your User ID, registered email and purchase receipt.
- Postal mail is also accepted; send a clear written withdrawal to Fastic GmbH at the postal address in the Address section below.
What happens when you cancel
Access to Plus features
If you cancel a paid subscription, your paid access generally remains until the end of the current billing period.
After the billing period ends you will lose access to Fastic Plus features unless you resubscribe.
Renewal and billing
Subscriptions purchased via App Store or Google Play are controlled and renewed by those platforms; cancel there to stop auto‑renewal.
Website subscriptions are managed by Fastic and end at the term finish; pro‑rata refunds may apply for website purchases.
Account and data
Your Fastic account and tracked data are not usually deleted automatically when you cancel a subscription.
If you wish to delete your account and data, contact support via [email protected] and request account deletion.
Will I get a refund?
14‑day voluntary trial refund
- Fastic offers a 14‑day free trial with a voluntary money‑back guarantee. If you cancel within this period you are eligible for a full refund.
- See the Feel Good Guarantee for details: Feel Good Guarantee.
Legal withdrawal right and timing
- Fastic’s cancellation policy states you have a right to withdraw within 14 days without giving a reason; refunds must be processed within 14 days.
- If you asked for services to start during the withdrawal period you may owe payment for the proportion of services provided.
Channel‑specific refund steps
- Apple App Store purchases: request refunds through Apple’s refund process; Fastic cannot directly refund App Store charges.
- Google Play purchases: request refunds through Google Play’s refund process.
- Direct website purchases: email [email protected] with your User ID, registered email and receipt to request a refund. See: How do I get a refund?.
Fastic plans and pricing
Pricing overview
Fastic’s public pricing varies by region and store. If specific prices are not visible in your store, contact Fastic for exact rates.
Contact for current prices
For the most accurate and up‑to‑date pricing, check your App Store / Google Play listing or contact support at [email protected].
| Plan | Price | Notes |
|---|---|---|
| Fastic Plus (monthly, yearly or lifetime options) | Contact for pricing | Pricing depends on region and purchase channel (website, App Store, Google Play). |
Your consumer rights in United Arab Emirates
14‑day withdrawal and guarantees
Fastic publishes a 14‑day withdrawal right and a 14‑day voluntary money‑back guarantee which apply to eligible purchases and trial periods.
Those rights are stated in Fastic’s cancellation and refund documentation.
Platform and local protections
If you purchased via the App Store or Google Play, Apple’s and Google’s refund and consumer protection processes apply.
For disputes or unresolved refund issues, consider contacting local consumer protection authorities in the UAE for guidance.
Customer experiences
Positive feedback
- Users often praise Fastic’s user‑friendly interface, comprehensive tracking and educational content as highly supportive for fasting routines.
- Recent positive reviews describe the app as easy to use with helpful explanations that feel like a personal coach.
Negative feedback
- Some users report inaccuracies in the food database, which can affect nutritional logging.
- There are reports of poor customer service experiences relating to cancellations and refund handling, particularly for store‑purchased subscriptions.
Documentation checklist
What to prepare before contacting support
- User ID or username used in Fastic.
- Registered email address on the Fastic account.
- Proof of purchase or receipt (store receipt or bank statement entry).
Optional helpful items
- Clear statement that you wish to withdraw or cancel (email or signed post letter).
- Device details (iOS or Android) and the platform used to purchase (App Store, Google Play, or Fastic website).
Common mistakes
Not cancelling the correct channel
Example: A subscription bought via Apple must be cancelled in your Apple ID subscriptions; cancelling only in the app or website will not stop App Store billing.
Missing refund windows or proof
Example: Waiting beyond the 14‑day trial/refund window or not providing a receipt can delay or deny refunds.
Assuming cancellation deletes account
Example: Cancelling the subscription does not automatically remove your account or data; request account deletion separately if desired.
Comparative recap
Channel comparison
The table below compares cancellation steps, refund routes and timing by purchase channel to help you choose the correct process.
Key takeaway
Always cancel in the same channel where you purchased and keep proof of purchase for any refund requests.
| Channel | How to cancel | Refund route | Timing / Effective |
|---|---|---|---|
| Fastic website | Cancel in your Fastic account on the website or email [email protected] | Refunds handled by Fastic; pro‑rata refunds may apply | Cancellation effective at end of current term; refunds within policy timeframes |
| Apple App Store (iOS) | Cancel via Apple ID subscriptions in App Store settings | Request refund through Apple’s refund process | Must cancel at least 24 hours before renewal to avoid next charge |
| Google Play (Android) | Cancel via Google Play subscription management | Request refund through Google Play’s system | Cancellation stops auto‑renewal; follow Google Play timing rules |
After cancelling
Next steps
Keep copies of any confirmation emails and receipts until refunds or final billing is confirmed.
If you requested deletion of your account, follow up with support to confirm removal of personal data.
Useful links
- Fastic Terms of Service: https://fastic.com/en/terms
- Feel Good Guarantee: https://fastic.com/en/feel-good-guarantee
- Cancellation policy: https://fastic.com/en/cancellation-policy
- Refund & support articles: Fastic support - refunds
Address
Company address
Fastic GmbH, Pappelallee 78/79, 10437 Berlin, Germany.
Contact methods
- Email (preferred): [email protected]
- Postal mail: send a clear written withdrawal to the postal address above if you prefer post.
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Written by Hind Al Dhaheri
Digital-law graduate · 6 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 6 years.