Cancellation Fastic: Easy Method

What is Fastic

What you are actually subscribing to

Fastic is a fasting and nutrition app that sells premium access through recurring subscriptions. It focuses on intermittent fasting plans, meal tracking, wellness tips, and personalized guidance inside the app. In practice, many users sign up through a 14-day free trial that converts into a paid plan if they do not cancel in time, according to Fastic’s guarantee page and terms (fastic.com).

The company address listed for formal correspondence is in Berlin, Germany, under Fastic GmbH. That matters if you want to send a written cancellation letter or raise a data request by post. The truth is, with apps like this, many people in the Philippines only realize they enrolled in an auto-renewing plan after a card, Apple, or Google Play charge appears.

Main paid features inside the app

What people usually pay for is not basic fasting timers alone. Paid access typically includes more advanced fasting programs, personalized coaching, premium features, and broader app access depending on the plan tier. Based on available pricing data, the paid plans range from about ₱599.00 per month to ₱3,990.00 per year.

If you only wanted to test the fasting tracker, this is the key point: the premium subscription is a recurring digital service, not a one-time purchase. If the trial ends and you do nothing, the plan can continue and renew automatically for the selected term (fastic.com).

Availability in the Philippines

Fastic is available in the Philippines through the App Store, and cancellation can also depend on where you subscribed. If you subscribed on iPhone, the billing is usually managed through Apple Subscriptions. If you subscribed on Android, it may be through Google Play. If you subscribed on the website, you usually need to cancel through your account settings or by email.

Local pricing shown in available research uses Philippine peso amounts: ₱599.00 monthly, ₱1,450.00 quarterly, and ₱3,990.00 annually. The app is digital, so there is no local branch office in the Philippines for walk-in support, no published phone support number, and no live chat listed in the support details.

Business model and why cancellations cause confusion

Fastic uses the classic freemium and trial conversion model. You can start with a 14-day free trial, but if you miss the cutoff, the paid term begins and may renew automatically. Many users feel frustrated when the cancellation path is unclear, when billing continues after they thought they canceled, or when refunds are delayed. That frustration is understandable because recurring app billing often sits in Apple, Google Play, or the web account, not always in the same place.

If you are already planning to leave, there are simpler alternatives after cancellation. Zero, Life Fasting Tracker, and Fastient all offer lower-commitment options, including free versions or optional premium upgrades. That can be a better fit if you want a fasting tool without a high annual charge.

How to cancel Fastic without getting charged again

Checks to do before you tap cancel

Before canceling, take 5 minutes to collect proof. Screenshot your current plan, renewal date, payment method, and any trial countdown you can still see in the app or store subscription page. This matters because some users report charges even after trying to cancel, and your screenshots become your best evidence if you need a refund request, a DTI complaint, or a bank dispute later.

Also check where you originally subscribed. This is the biggest mistake people make. If you paid through Apple, canceling inside the Fastic app alone may not stop Apple billing. If you paid through Google Play, you need the Play subscription page. If you paid on the Fastic website, use the web account cancellation route or email your cancellation request clearly.

• Screenshot the current plan name and next billing date
• Save meal logs or progress data you want to keep
• Note the exact amount, such as ₱599.00 or ₱3,990.00
• Check your email for the original receipt from Apple, Google, or Fastic

Cancel through your Fastic web account

Fastic’s terms say you can cancel through your account settings on the website. The practical path is to sign in to your account, open account settings, find the subscription section, and select the cancellation option. If your subscription is web-based, do this before the next billing date, not on the same day, so you avoid timezone or processing issues.

If the menu feels confusing, use the official support page as your reference point: Fastic help and guarantee. The company also states that you can send an email expressing your intent to cancel. Write a short message with your account email, full name, subscription type, and a direct sentence such as “I am canceling my Fastic subscription effective immediately and before the next renewal.”

Cancel on iPhone through App Store

If you subscribed through Apple, the cancellation path is handled by Apple, not by the Fastic app interface. On your iPhone, open the App Store, tap your profile icon, open Subscriptions, select Fastic, then tap Cancel Subscription. Once canceled, Apple usually shows the end date of your active period, so take a screenshot of that page.

This route is especially important for Philippine users billed through Apple Pay or a card linked to Apple. If your Fastic account page looks empty but the charge came from Apple, the App Store subscription list is the place to check. You can also review the app listing here: Fastic on the Philippine App Store.

Cancel on Android through Google Play

If you signed up through Android, open Google Play Store, tap your profile or menu icon, open Payments and subscriptions or Subscriptions, select Fastic, then tap Cancel Subscription. Do not rely on uninstalling the app. Deleting the app does not cancel a Google Play subscription, and that is one of the most common reasons people get billed again.

After canceling, save the Play confirmation screen and the cancellation email. If your next billing date is close, check your bank or e-wallet statement over the next few days. Some users in the Philippines pay through cards connected to Google Play, and those charges may post slightly after the cancellation attempt if the timing was too late.

Email support and written cancellation options

Support details from research show no phone number and no live chat. The listed support email is [email protected], while Fastic’s terms also mention sending an email to express your intent to cancel. If email is your route, send one clear message and keep the subject line simple: “Cancel Fastic subscription.” Include your billing platform, date, and amount charged.

If you want a paper trail beyond email, you can also send a registered letter to the Berlin address. Some people prefer this when there is a refund dispute or no response by email. A digital registered letter service such as Postclic can serve the same purpose with time-stamped proof of sending, receipt, and opening, which is useful if you need documentation without going to the post office.

What to expect during the process

No specific dark pattern was identified in the research, but users do report difficulty finding the right place to cancel. The main trap is simple: using the wrong channel. So if you subscribed through Apple or Google Play, cancel there. If you subscribed on the website, cancel on the website and send an email if you want extra proof.

Heads up: do not wait until the last day of the trial. Fastic offers a 14-day free trial, and the safest move is to cancel at least 24 to 48 hours before the trial ends. That buffer can save you from timezone issues, delayed billing updates, or confusion about whether the cancellation actually went through.

After you cancel: access, renewal, and your account data

How long your access usually stays active

When you cancel a Fastic subscription, you typically keep premium access until the end of the billing period you already paid for. For example, if your monthly renewal is on April 30 and you cancel on April 20, access usually continues until April 30. The cancellation stops the next renewal, not the current paid period.

This is also how Apple and Google Play subscriptions usually behave. So if you still see premium features right after canceling, that does not mean the cancellation failed. What you need to verify is the renewal status and end date shown in your account or store subscription page.

What happens if you do nothing

Fastic’s terms say the subscription may automatically renew for an indefinite period if no timely termination is made (fastic.com). In plain English, if you forget to cancel before the next billing date or before the trial ends, the service can roll into the next paid period and charge your payment method again.

The selected plan term matters here. A monthly plan can renew month by month at about ₱599.00, while an annual plan can involve a much bigger one-time recurring hit at about ₱3,990.00. That is why taking a screenshot of the term and renewal date is so important.

What Fastic says about your data

Fastic’s terms do not clearly state how long user data is retained after cancellation or when it is deleted. That means you should assume your account data may remain on the platform unless you separately request deletion or clarification. If you tracked progress, meal logs, or fasting records that matter to you, save what you need before canceling.

If data privacy is your concern, send a separate email asking what data remains after cancellation and whether account deletion is available. Since the company’s registered address is in Berlin, users who want formal documentation sometimes send both an email and a written notice so there is a clear record of the request date.

Fastic refund policy: what you can realistically expect

The published refund rule

Fastic states that it offers a 14-day free trial period and that if you cancel within this period, you are entitled to a full refund (fastic.com). That is the clearest refund promise available in the official material. After the trial period, the terms do not specify refunds for unused time.

So here’s the practical reading: if you are still inside the 14-day trial window, your refund chances are strongest. If the paid term has already started and you simply stopped using the app after a few days, the terms do not promise a prorated refund for the unused remainder of the month, quarter, or year.

How this works in the Philippines

Many Philippine users get annoyed at this stage because they expect a partial refund after canceling, especially on a quarterly or annual plan. Based on the available terms, that expectation usually does not match the written policy. There is also no published cancellation fee, which is good news, but the lack of a prorated refund policy means you should not assume money comes back automatically after cancellation.

If the charge looks wrong because you canceled during the trial or because the billing continued after cancellation, that is different. In that case, gather proof and ask for a refund immediately through the same billing channel used for payment.

How to request a refund step by step

If you paid through the website, send an email request with your account email, charge date, amount, and cancellation evidence. State the reason clearly: trial canceled in time, duplicate charge, or continued charge after cancellation. Attach screenshots of the subscription page and the payment receipt. This keeps the request concrete and harder to ignore.

If you paid through Apple, use Apple’s subscription and refund support flow tied to your App Store purchase. If you paid through Google Play, use the Google account purchase history and subscription support path. The reason this matters is simple: the merchant of record is often Apple or Google, not Fastic directly, so refund control may sit with the store.

Chargeback, GCash, Maya, and card disputes

If support does not resolve an unauthorized or continued charge, Philippine users can request a chargeback through their bank, credit card issuer, or e-wallet provider such as GCash or Maya. Under BSP rules, cardholders typically have up to 60 days from the statement date to dispute a transaction. Save your cancellation confirmation, screenshots, and receipts before filing.

For consumer complaints about online subscriptions, you can also raise the issue with the DTI under the Consumer Act of the Philippines or Republic Act No. 7394. A chargeback should be a last resort after you tried the normal support route, but it is a useful option if billing continued despite proof that you canceled on time.

Fastic terms and subscription rules that matter before you pay

Auto-renewal and commitment period

Fastic’s terms say the paid subscription runs at least for the term selected by the user, plus any trial period determined by Fastic (fastic.com). That means if you chose quarterly or annual billing, you are committing to that term once the trial converts or the plan starts. The same terms also say the subscription may renew automatically if no timely cancellation is made.

In practice, this is the key risk with higher-priced plans such as ₱1,450.00 quarterly and ₱3,990.00 annually. If you forget to cancel before the trial ends, the larger billing term can be the one that triggers, not a smaller monthly test plan.

Free trial conversion and what it means for you

The free trial lasts 14 days according to the guarantee page, and cancellation within that period is tied to a full refund (fastic.com). If you let that window pass, the terms do not clearly promise refunds for the unused portion of a subscription. This is why the trial deadline matters more than almost anything else in the whole cancellation process.

If you signed up after seeing a social ad or a promo funnel, review the receipt carefully. Some users only notice later that they entered a longer paid term than expected. Taking a screenshot of the offer page before starting the trial is a smart move if you ever need to challenge what was presented at checkout.

Law, disputes, and missing data details

The terms say the contract is governed by applicable statutory provisions, which may depend on the user’s jurisdiction. They also say disputes are handled under applicable statutory procedures, which can include mediation or legal proceedings. For a Philippine consumer, that means local complaint channels like DTI and payment disputes through your bank or BSP still matter.

One missing area is data retention after cancellation. Fastic does not clearly specify deletion timelines for canceled accounts. If account data matters to you, ask directly in writing and save the reply.

Fastic plans and pricing in the Philippines

Current subscription prices

Available pricing data shows three main recurring plans: ₱599.00 monthly, ₱1,450.00 quarterly, and ₱3,990.00 annually. The pricing note says these figures are approximate, but they are still useful for comparing value and spotting an unexpectedly large renewal on your statement.

Which plan costs more over time

The annual plan is the biggest single charge at ₱3,990.00, but it is the cheapest per month if you use the app for a full year. At roughly ₱332.50 per month, it is much lower than the ₱599.00 monthly rate. The quarterly plan comes out to about ₱483.33 per month.

Compared with paying monthly for 12 months, the annual plan saves about ₱3,198.00 over a year. Monthly billing would total around ₱7,188.00, so the annual plan is roughly 44.5% cheaper on a per-year basis. The trade-off is obvious: lower monthly cost, much bigger risk if you forget to cancel.

Billing notes and hidden-cost reality

No cancellation fee was found in the terms, and no early termination fee was specified. That is a plus. The hidden-cost issue is not a fee but the auto-renewal itself. If you enrolled in a trial attached to a quarterly or annual term, the charge can feel sudden when it lands.

If you are unsure which plan you bought, check the receipt amount. A charge close to ₱599.00 points to monthly, around ₱1,450.00 points to quarterly, and around ₱3,990.00 points to annual. That simple cross-check helps when the app interface does not show the subscription clearly.

Your rights in the Philippines when a subscription will not stop billing

Laws and agencies that matter for Fastic users

In the Philippines, subscription complaints are mainly handled through the Consumer Act of the Philippines or Republic Act No. 7394, with the Department of Trade and Industry or DTI as the key consumer agency for many online service issues. If your problem is a continued charge, misleading trial conversion, or refund refusal after a timely cancellation, RA 7394 is the law most consumers cite in plain-language complaints.

For payment disputes, BSP rules also matter because banks and card issuers follow dispute procedures for unauthorized or incorrect charges. If your Fastic cancellation did not stop the billing, your route can involve both the merchant side and the payment side at the same time.

Cooling-off and withdrawal in plain English

Philippine law does not provide one universal cooling-off period for all online subscriptions. For door-to-door sales, consumers have a 7-working-day cooling-off period. For online purchases, there is no single blanket rule, but 7 to 14 days is commonly seen as a platform practice and consumer-friendly standard. In Fastic’s own materials, the practical deadline that matters is the 14-day trial and withdrawal language stated by the company.

Fastic also states a withdrawal right within 14 days from the day of contract conclusion if you inform the company by a clear statement such as an email or letter. For a Philippine user, that means sending a dated written notice early is smart, especially if you are still within the trial or early contract window.

How to file a complaint if support does not fix it

Start by sending Fastic a written cancellation or refund request and save the evidence. If there is no answer or billing continues, file a complaint with DTI and contact your bank, GCash, Maya, or credit card issuer for a payment dispute. Do this as soon as possible, especially because card disputes often work on a 60-day window from the statement date.

• Save the cancellation screenshot and receipt
• Write down the charge date and amount
• Send one clear support email
• Escalate to DTI and your payment provider

Useful Philippine contacts

For consumer issues, the authority to remember is DTI. For card and payment disputes, BSP is relevant through your bank or issuer. The research also names the Philippine Competition Commission, but for a day-to-day subscription billing complaint, DTI and your payment provider are usually the more practical first stops.

• DTI official website
• BSP official website

What customers say about canceling and refunds

Overall verdict from available reviews

The cancellation trend is clearly negative in the review set provided: 0 positive and 5 negative out of 5 unique reviews. Based on those comments, canceling Fastic is not consistently smooth, especially when users are dealing with trial conversion, app-store billing confusion, or support delays. The recurring complaints also match the local issues in the research: difficulty canceling and difficulty getting refunds.

To stay balanced, the app category itself can still be useful for users who want fasting timers, meal tracking, and guided plans. The problem is not the idea of the service. The problem, based on the reviews here, is the cancellation and billing experience.

Recurring themes

Sources summary

Individual user experiences

• "I tried to cancel in the first few days, but had to pay for the 3 months." (TrustPilot)
• "Cannot cancel subscription. Have emailed repeatedly since December and received no response." (TrustPilot)
• "I signed up using a facebook advertisment and paid for 3 months via apple pay... my account page is totally empty." (TrustPilot)
• "I tried to use it for a week but couldn’t stick to fasting... I just wanted to try it out." (TrustPilot)
• "I tried the free trial then 2 months later they take $80 aud [about ₱2,920] out of my account without any warning." (TrustPilot)

Documents and proof to prepare before and after cancellation

What to save before canceling

Before you do anything, save evidence that identifies the subscription. The most useful items are a screenshot of the plan page, the next billing date, and the payment channel. If your charge is around ₱599.00, ₱1,450.00, or ₱3,990.00, save that amount too because it helps match the plan later.

• Screenshot of account or store subscription page
• Original receipt email
• Trial end date or renewal date
• Email address linked to the account

What you need for a refund or dispute

If you ask for a refund, include transaction IDs, exact dates, and exact amounts. A vague message such as “Please refund me” is much weaker than “I canceled on March 12 during the 14-day trial, but I was charged ₱1,450.00 on March 14.” Specifics speed things up and make your case easier to prove.

After cancellation, keep the confirmation email or screenshot and monitor your statement. This is especially important if you paid through Apple, Google Play, GCash, Maya, or a credit card, because you may need those records for a bank dispute within 60 days of the statement date.

Common Fastic cancellation mistakes that lead to extra charges

Using the wrong cancellation channel

The biggest mistake is canceling in the wrong place. A user billed through Apple may look inside the Fastic app, see nothing useful, and assume there is no active subscription. Meanwhile, the App Store still shows a live recurring plan. That exact type of confusion appears in the review set.

The fix is simple: match the billing source. Apple subscription means App Store cancellation. Google charge means Google Play cancellation. Direct website charge means web account settings or email notice to Fastic.

Waiting until the last day of the trial

Another common mistake is leaving cancellation for the final hours of the 14-day trial. If billing starts before the store or system processes the cancellation, you may still see a charge. That is why I suggest a 24 to 48 hour buffer even though the official materials do not spell out a specific hour cutoff.

A real-world example is the user who wanted only a short test and later faced a longer-term charge. If you know after day 3 or day 5 that the app is not for you, cancel immediately and keep the proof.

Expecting a prorated refund after paid billing starts

Many people assume canceling means getting money back for the unused part of the month, quarter, or year. Fastic’s published materials do not promise that after the 14-day trial. This is where expectations often clash with the written policy.

The smarter approach is to separate two situations. If you simply changed your mind after the paid period began, a prorated refund is uncertain. If you canceled on time and were charged anyway, your refund argument is much stronger.

Not saving cancellation proof

If support goes silent or the charge reappears next month, your screenshots become the whole case. Without them, it turns into a back-and-forth about dates and whether the cancellation was completed. That is avoidable.

Always save the final screen that shows the subscription ending on a certain date, plus the email confirmation. If there is no email, take multiple screenshots of the relevant screens right away.

Quick comparison of all cancellation routes

Method comparison table

Key takeaway from the options

Each method works best when it matches the original billing channel. Web cancellation is straightforward for direct subscribers. App Store and Google Play are slightly more confusing because users often look in the app instead of the store subscription menu. Registered mail is slower but gives strong paper evidence if the case turns into a dispute.

No cancellation fee or early termination fee was found in the terms. So the real issue is not a penalty charge. It is avoiding renewal by canceling through the right path before the billing date.

What to do after canceling so the charge does not come back

Immediate checks in the next 10 minutes

Right after canceling, verify the end date and status. You want to see wording that confirms the subscription will expire on a specific date or will not renew. Then set a calendar reminder for 2 days before that end date and another one for the date your bank statement usually closes.

This sounds basic, but it catches delayed charges early. If a cancellation was incomplete, the reminder gives you time to act before the next cycle gets locked in.

Watch your statement and know your dispute window

Monitor your bank, GCash, Maya, or card statement for at least one full billing cycle after cancellation. If an unauthorized or continued charge appears, contact the payment provider immediately and ask about a chargeback. Under BSP-related dispute practice, cardholders often have up to 60 days from the statement date to challenge the transaction.

If the merchant does not solve it, you can also raise the issue with DTI under RA 7394. Your best evidence is the cancellation confirmation, receipt, and screenshot showing the end date.

Alternatives if you still want a fasting app

If Fastic is too expensive or the cancellation experience left a bad taste, you still have other options. Zero offers fasting plans, meal tracking, and progress tools with free access plus in-app purchases. Life Fasting Tracker adds community support and health insights with free and premium tiers. Fastient is lighter and works well as a fasting journal with an optional premium subscription.

For many users, a lower-commitment app is enough. If you mostly need a timer and a progress log, a free or cheaper alternative can do the job without the stress of a large annual renewal.

Useful links

• Fastic official help and guarantee page
• Fastic App Store listing for the Philippines
• DTI official website
• BSP official website

Fastic cancellation address and formal contact details

Postal address for written notices

If you want to send a formal written cancellation, withdrawal, or account-data request, use the company’s registered address:

• Fastic GmbH, Pappelallee 78/79, 10437 Berlin, Germany

This address is useful when email support is slow or when you want stronger evidence that your notice was sent. A written letter is not the fastest route, but it can help in a disputed case.

Email and support reality

There is no published phone number and no live chat listed in the research. The support details include the email address [email protected], and the terms also mention canceling by email. If you use email, write clearly, attach proof, and keep a copy of everything you send.

For most users in the Philippines, the fastest solution is still digital: cancel in the same billing channel, save screenshots, then email only if you need confirmation or a refund request. If that fails, move quickly to your bank, e-wallet provider, or DTI before the dispute window closes.