Cancellation Planner 5D: Step-by-Step Guide

What is Planner 5D

Planner 5D is a design application that lets users create and visualize interior and exterior spaces in 2D and 3D, offering paid tiers that unlock premium features, additional catalog items, and rendering credits. It is available on the web, iOS (App Store), Android (Google Play) and other platforms.

How to cancel Planner 5D

• On the web: Sign in, go to Profile → Billing (or Subscription) → Click "Cancel". This stops automatic renewal but does not automatically refund your last payment; you keep access until the end of the billing cycle. For details see Web cancellation guide.
• On iOS / App Store: Subscriptions purchased through Apple must be canceled in iOS Settings → Subscriptions → Planner 5D subscription. The app cannot cancel App Store subscriptions and Planner 5D cannot issue App Store refunds; request refunds from Apple. See iOS/App Store guidance.
• On Android / Google Play: Cancel via the Google Play Store → Menu → Subscriptions → Planner 5D → Cancel. Planner 5D cannot process Play Store cancellations or refunds; contact Google Play for refund requests. See Android/Google Play guidance.
• By written request: You may also send a written cancellation request to the company; if you want proof of delivery use registered mail (see address below).

What happens when you cancel

Cancelling a subscription prevents future renewals but does not usually remove access immediately: you retain paid features until the current billing period expires. Cancellation does not automatically delete your account or project data; your designs and account remain unless you specifically request deletion. If you cancel a trial before renewal, verify the cancellation date and keep any confirmation emails or screenshots for your records.

Will I get a refund?

Planner 5D states that subscription fees are non‑refundable once the paid digital content has been delivered (i.e., when you have accessed paid features), except in limited cases such as defective digital content that cannot be fixed - those must be reported promptly (the company’s guidance mentions a 14‑day window for defects). If you purchased through the App Store or Google Play, refund requests must be handled through Apple or Google respectively; Planner 5D cannot issue refunds for platform purchases. For unauthorized or fraudulent charges, address the issue through your bank or payment provider.

For official Planner 5D refund information see Planner 5D refund policy.

Planner 5D plans and pricing

All prices are taken from the Canadian App Store listing and may vary by platform or region.

Your consumer rights in Canada

Canadian consumers have protections under federal and provincial consumer protection laws and regulations covering digital products. Businesses are required to clearly disclose trial periods and renewal terms; hidden or insufficiently disclosed automatic renewal practices may be considered unfair and could violate consumer protection rules. Consumers may be entitled to remedies, including refunds, in cases of defective digital goods or unauthorized charges. For purchases made through platform stores (Apple, Google, Microsoft), you should also use the platform’s dispute and refund mechanisms.

Customer experiences

Reviews are mixed. Some users (for example on Capterra and Trustpilot) praise Planner 5D for intuitive 2D/3D design tools and responsive customer support. Other reviewers, particularly on Trustpilot and some Capterra comments, report problems with early or unexpected charges, confusing trial terms, difficulty obtaining refunds, and occasional long response times when requesting cancellations or refunds. Overall, positive feedback highlights usability and visual features while negative feedback centers on billing clarity and refund handling.

Documentation checklist

• Account email and username
• Order number or subscription ID (from purchase receipt)
• Date of purchase and renewal
• Payment method and last 4 digits (if applicable)
• Screenshot or copy of receipts, trial terms, and cancellation confirmations
• Bank/credit card statement lines showing the charge (for disputes)
• Proof of registered mail delivery (if sending a written request)

Common mistakes

Common mistakes include waiting until after an automatic renewal to cancel (making refunds unlikely), attempting to cancel an App Store subscription inside the Planner 5D app (iOS subscriptions must be managed via Apple), and not saving confirmation emails or screenshots when cancelling. Another frequent error is contacting Planner 5D for refunds of platform‑store purchases instead of using Apple or Google’s refund channels; that usually delays resolution.

Comparative recap

After cancelling

After you cancel, keep confirmation of the cancellation and monitor your account access and billing statements to ensure no further renewals occur. If you need a refund for a platform purchase, initiate the request through the relevant store: for Apple use Apple’s report-a-problem system, for Google use Google Play’s refunds process. For web purchases, consult the Planner 5D refund page and support articles linked below and contact your bank for unauthorized charges. Helpful resources: Planner 5D refund policy (planner5d.com/pages/refund), web cancellation instructions (support article), and subscription cancellation overview (support article).

Address

If you prefer a written cancellation request or need to send supporting documents, send them by registered mail (raccomandata A/R) to ensure proof of delivery. Address the letter to:

Planner 5D, UAB
Antakalnio g. 17
LT‑10312 Vilnius
Lithuania