Cancellation Planner 5D: Easy Method

What is Planner 5D

A home design app with recurring billing

Planner 5D is a software service for 2D floor plans, 3D room design, furniture placement, and interior visualization. The company behind it is UAB Planner5D, with a listed address in Vilnius, Lithuania, and its terms page says Lithuanian law applies to the contract "planner5d.com".

If you are in the Philippines, the part that matters most is the billing model. Planner 5D runs on a subscription basis, offers a 7-day free trial on annual plans, and renews automatically at the end of each billing cycle unless you cancel "planner5d.com".

What people usually pay for

The paid tiers unlock the premium catalog, floor plan upload, AI design tools, unlimited 4K renders on the higher plan, and support for your own 3D model uploads "planner5d.com". Current published prices include Premium at ₱299.00 monthly or ₱3,588.00 yearly, plus Professional at ₱1,666.00 monthly or ₱19,992.00 yearly "planner5d.com".

The truth is, many users sign up for the trial or a lower-priced plan and only later notice auto-renewal or annual billing. Several public complaints mention being charged after a trial or struggling to find the cancel button, so it helps to understand the subscription setup before you do anything else.

How the service works in the Philippines

Planner 5D is available online and through mobile apps, and the service shows prices in Philippine pesos, which is helpful for local users "planner5d.com". Support is handled mainly by email at [email protected], with no published phone number and no live chat listed in the support details.

If you pay through a bank card, PayPal, App Store, or Google Play, your cancellation path may depend on where you originally subscribed. Heads up: Planner 5D says web cancellations happen in your profile page, while account deletion on iOS and Android follows a different path through device or app settings "support.planner5d.com".

How to cancel Planner 5D without getting charged again

Checks to do before you tap cancel

Many Planner 5D users get frustrated when cancellation is unclear, when charges continue, or when refunds are denied. Before you cancel, open your account and note your renewal date, your current plan name, and your payment channel, because the wrong channel is one of the most common reasons people think they canceled when billing still continues.

Take screenshots of your plan page, your billing screen, and any trial end date. Also export or save important project files before making bigger account changes, because Planner 5D says subscription cancellation does not delete your projects, but a deletion request removes projects, renders, and account data within 30 days and that action is irreversible "planner5d.com".

Web cancellation path for direct subscriptions

If you subscribed on the Planner 5D website, the official web path is short. Open your Profile, go to the Subscription section, and click the Cancel button shown on the screen with your subscription type "support.planner5d.com".

After you cancel, save proof immediately. Screenshot the final confirmation screen, check whether you received an email, and reopen the Subscription section to verify that renewal is off. If the button is missing, that matches some user complaints about the billing page being unintuitive, so contact [email protected] right away and attach your screenshots.

You can also use the official support article here if you want the same steps from Planner 5D directly: Subscription cancellation help.

iPhone and Android routes if you use the mobile app

Planner 5D’s support documentation for account deletion shows a different mobile path. On iPhone, open Settings on your iOS device, locate Planner 5D in the installed apps list, tap Delete my personal data, then launch the Planner 5D app to complete the change "support.planner5d.com".

On Android, open the Planner 5D app, then go to Profile, Other, Manage personal data, and Delete my personal data "support.planner5d.com". This is an account deletion path, not the same thing as a simple web subscription cancellation, so double-check whether your goal is to stop billing only or to erase the whole account.

If you subscribed through App Store or Google Play, manage recurring charges through that store account as well. That extra check matters because app store billing often stays active even if you only delete the app or remove personal data inside the service.

Email support and postal option

Planner 5D does not list a customer service phone number, and its support details say there is no live chat. The published support channel is email at [email protected], while service hours are not specified.

If the cancel button does not appear, send a short email with your account email, plan name, billing date, and screenshots of the missing cancellation option. Ask them to confirm that auto-renewal has been turned off, and keep a copy of that message in case a charge appears later.

You can also send a registered cancellation letter to the company address in Lithuania if you want extra paper trail. Some users now use services like Postclic for a digital registered letter with timestamped proof, delivery tracking, and proof of opening, which can be useful if you want stronger evidence without going to a post office.

After you cancel, here is what changes on your account

Your paid access usually stays until the billing date

Planner 5D’s support page says there is no refund for unused time after cancellation, including the remaining months of an annual plan "support.planner5d.com". In practice, that usually means you keep paid access until the end of the current paid period, then renewal stops.

For example, if your yearly Premium plan renews on July 20 and you cancel on May 5, you should still have access until July 20, but you should not expect a partial refund for May, June, or the remaining days in July. This is where many users get caught off guard because canceling and refund eligibility are treated separately.

If you do nothing, the plan renews automatically

Planner 5D’s terms say each subscription renews automatically under the same conditions at the end of every billing cycle unless you cancel or the company cancels it "planner5d.com". That applies to monthly and annual plans, and it also applies after the 7-day free trial on eligible annual subscriptions unless you cancel at least 1 day before the trial ends.

This is the single most important deadline in the whole process. If your trial ends on June 15, do not wait until the last evening if you are in the Philippines and billing runs on another time zone. Cancel at least a full day earlier and save proof.

Your projects stay after subscription cancellation, but not after deletion

Planner 5D says canceling your subscription does not delete your account or saved projects "planner5d.com". That is good news if you want to stop paying but still keep your designs for later viewing or possible reactivation.

Account deletion is different. The terms say all projects, renders, and account data are permanently deleted within 30 days after the deletion request is completed, so back up anything important before using Delete my personal data "planner5d.com".

Planner 5D refund policy and how to push a complaint if billing goes wrong

The standard refund rule is strict

Planner 5D’s refund page says subscriptions are generally non-refundable except for specific cases such as unauthorized charges or defective content reported within 14 days of purchase "support.planner5d.com". It also says there is no refund for unused periods after cancellation, which rules out prorated refunds for the months left on an annual plan "support.planner5d.com".

That means most normal cancellations do not lead to money back. If you canceled halfway through a ₱3,588.00 annual Premium plan, the remaining months are usually lost, even if you stop using the service.

How this works for users in the Philippines

In the Philippines, there is no universal statutory cooling-off period for every online subscription. The Consumer Act of the Philippines or RA 7394 and the E-Commerce Act or RA 8792 still help if the issue is misleading billing, unauthorized charges, or poor disclosure, but Planner 5D’s own terms do not specify a separate online withdrawal period.

For door-to-door or direct sales, a 7 working day cooling-off rule is commonly cited, but that does not cleanly map onto a self-serve online SaaS sign-up. For a service like Planner 5D, your strongest practical arguments are unauthorized payment, trial conversion you can document, defective content reported within 14 days, or failure of the promised cancellation path.

Best way to request a refund

Start with a direct email to [email protected]. Include your account email, transaction date, amount, payment method, screenshots of cancellation, and a one-line summary such as unauthorized renewal, billed after timely cancellation, or defective content reported within 14 days.

If the charge came through a bank card or PayPal without your authorization, Planner 5D’s refund page says to contact the payment provider because Planner 5D is not responsible for unauthorized charges made through third-party payment services "support.planner5d.com". For App Store or Google Play billing, request the refund through the store system too, because that is often faster than waiting for the app developer.

Chargeback and escalation in the Philippines

If you still get charged after canceling, you can dispute the transaction through your card issuer, bank, GCash, or Maya. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP complaint practices, so do not sit on the problem for weeks.

If the issue looks like a consumer complaint rather than pure card fraud, you can also file with the DTI under RA 7394. Your screenshots matter a lot here, especially the cancellation confirmation, renewal date, and any email thread with support.

Planner 5D terms that affect your subscription the most

Auto-renewal, duration, and the free trial trap

The terms say the agreement runs for an indefinite term and your subscription renews automatically at the end of each billing cycle unless you cancel "planner5d.com". For annual plans with the 7-day free trial, Planner 5D says you must cancel at least 1 day before the end of the trial to avoid being charged "planner5d.com".

This matches the pattern seen in negative reviews about surprise charges after a trial. If you are testing the annual plan only for a weekend project, set a phone reminder on day 5 or day 6, not on the last day.

What the terms say about ending the relationship

Planner 5D says you may terminate the terms with immediate effect by deleting your account on the website or mobile app "planner5d.com". At the same time, the service says renewal cancellation can be done through your account profile page on the website or through mobile device settings if you use the app.

Here is the practical reading: cancel renewal if you only want billing to stop, and use account deletion only if you also want your data erased. Mixing those two actions is a common source of confusion because they are not identical outcomes.

Data retention and dispute steps

The terms say your projects remain available after simple subscription cancellation, but all projects, renders, and account data are permanently deleted within 30 days after a completed deletion request "planner5d.com". If you need renders for client work or a school plate, download them before touching the deletion tools.

For disputes, the terms say both sides should try to negotiate informally for 30 calendar days before starting formal action "planner5d.com". In real life, that means sending a clear support email early, then escalating to your payment provider or DTI if nothing moves.

Planner 5D plans, prices, and whether the annual billing is worth it

Current subscription prices in the Philippines

Which plan costs the most and which gives better value

The cheapest recurring option listed is Premium monthly at ₱299.00, while the most expensive is Professional annual at ₱19,992.00 "planner5d.com". If you only need a short room-planning project, the monthly Premium plan is the safer choice because it limits your exposure if canceling becomes a hassle.

If you need AI design tools, unlimited 4K renders, and custom 3D model uploads for client work, Professional is the feature-heavy tier. Still, that monthly price of ₱1,666.00 adds up fast, so it only makes sense if you really use those pro features every month.

Annual versus monthly and the billing reality

The published pricing notes say annual subscriptions are significantly cheaper when calculated monthly, but the exact savings are not fully spelled out in the source data "planner5d.com". What is clear is that canceling early does not create a refund for the unused months, so annual billing only works if you are sure you will keep using it.

There is no cancellation fee found in the terms, and no early termination fee is specified. That is the good part. The less good part is that no-fee cancellation still does not mean money back.

Your rights in the Philippines if cancellation or refund goes badly

The local rules that matter most

For Philippine users, the key laws are the Consumer Act of the Philippines or RA 7394 and the E-Commerce Act or RA 8792. For a service like Planner 5D, these laws are most useful when the issue involves misleading presentation, unclear subscription terms, continued charging, or an online transaction problem.

Planner 5D’s terms do not specify a cooling-off period or withdrawal right for online subscriptions "planner5d.com". That does not remove your right to complain if the charge was unauthorized or the cancellation flow failed, but it does mean you should not assume a blanket 7-day refund rule applies to every SaaS purchase.

How to use those rights in a real Planner 5D dispute

If you canceled a trial on time and still got billed, collect your screenshots, the exact trial date, and the charge amount. If support does not fix it, file a complaint with the DTI’s consumer protection system and describe the issue as an online subscription billing complaint under RA 7394.

The research data points to the Consumer Protection and Advocacy Bureau or CPAB as the relevant authority reference. For payment disputes, especially card or e-wallet charges, use your bank, GCash, Maya, or card issuer quickly because payment disputes often move faster than direct merchant support.

Where to complain and what to submit

Your complaint file should include your Planner 5D account email, screenshots of the subscription page, proof of cancellation, transaction receipt, and any support emails. A short timeline helps a lot, such as trial started June 1, canceled June 6, billed June 8 for ₱3,588.00.

You can use the DTI consumer portal online, and if the transaction is a card dispute, you can also raise it through BSP channels or through your issuer’s dispute desk within about 60 days from the statement date. In short, the Philippines does give you tools, but documentation decides whether those tools help.

What customers say about canceling and billing

Overall verdict: more difficult than it should be

Based on the review set provided, the sentiment is 0 positive and 5 negative out of 5 unique reviews. That is a poor signal, and it lines up with local issues reported by users who say cancellation can be unintuitive and that subscription management options can be missing from the billing page.

To stay balanced, Planner 5D still offers useful design features, peso pricing, and a direct web cancellation article. But if we are judging the cancellation experience alone, the pattern is clearly difficult rather than smooth.

Recurring themes in complaints

Individual review snapshots

• "I subscribed to Planner 5D on the web and this has been one of the most frustrating subscription experiences I’ve ever had. There is NO way to cancel my subscription or update my card in the account billing page, the options simply don’t exist." (TrustPilot)

• "I signed up for a free trial, used for no more than a couple of hours and then realized the software was not user-friendly. I canceled before the trial ended, but was still billed for a full year." (TrustPilot)

• "I wanted to buy a monthly subscription, but the site is made so that I did not notice the checkbox about the annual subscription. They took the payment for the year from the month." (TrustPilot)

Your documentation checklist before and after cancellation

What to save before you cancel

Save a screenshot of your current plan, renewal date, and payment method before touching anything. If you are on a 7-day free trial for an annual plan, also screenshot the trial end date because that single image can decide a later refund or chargeback dispute.

• Screenshot of Profile and Subscription page

• Trial end date or next billing date

• Receipt from card, PayPal, App Store, or Google Play

• Copies of important projects or renders

What to keep for refund or complaint cases

If billing goes wrong, support and banks will ask for exact transaction data. Prepare the transaction amount, transaction date, last four digits of the card if relevant, and the support email thread with timestamps.

• Transaction ID or receipt number

• Amount charged in ₱

• Cancellation confirmation screenshot

• Email replies from [email protected]

Common mistakes that lead to extra charges

Using the wrong cancellation channel

A classic mistake is canceling only inside the app when the subscription was bought on the web, or deleting the app without turning off the recurring subscription. If your charge came through App Store or Google Play, check that store account too, because app deletion does not equal billing cancellation.

Real-world scenario: you remove your Planner 5D app on Android, assume the payment stops, then see another charge next month. The fix is to cancel renewal in the correct billing channel and save proof there.

Missing the free trial deadline

Planner 5D says the annual trial must be canceled at least 1 day before the trial ends "planner5d.com". Waiting until the last day is risky, especially with time-zone differences, app delays, or a missing cancel button.

Better approach: cancel on day 5 or day 6 of the 7-day trial and take screenshots. If you still want access for testing, you still have the remaining trial time, but you remove the billing risk.

Expecting a prorated refund after cancellation

Many people assume unused time gets refunded. Planner 5D’s support page says the opposite, with no refund for unused periods after cancellation "support.planner5d.com".

Example: you cancel a ₱19,992.00 Professional annual plan after three months. Billing stops for the next cycle, but the remaining nine months are usually not refunded, so do not rely on a midyear exit to recover cash.

Not saving the confirmation

If the screen changes after you cancel and you do not capture it, you lose your best evidence. That becomes a headache if support later says the renewal was still active or if your bank asks when you canceled.

Just a reminder: save screenshots, email confirmations, and even the browser address bar if possible. In many disputes, the user with the clearest timeline wins faster.

Confusing account deletion with subscription cancellation

Planner 5D’s mobile documentation focuses on deleting personal data, which is more drastic than simply stopping renewal "support.planner5d.com". If you delete your data without exporting projects, you may lose work within 30 days.

The safer move is to decide your goal before acting. If you only want billing to stop, use the subscription cancellation path. If you want a complete exit, back up your designs before using the deletion option.

A quick comparison of all cancellation routes

Methods, deadlines, and difficulty

Key takeaway for Philippine users

The web route is the most direct if you subscribed on the website, while app store billing needs store-level checking. Registered mail is slower, but it gives a cleaner evidence trail if your case is already turning into a billing dispute.

No single route fits everyone. The smart choice depends on where you originally paid and how much proof you want to keep.

What to do after canceling so the charge does not come back

Your immediate post-cancellation routine

Right after canceling, reopen your account and verify that the plan no longer shows active renewal. Then screenshot the confirmation, save the email, and put a calendar reminder 2 days before the old renewal date so you remember to check your bank statement.

If you canceled on March 10 and renewal was due on March 18, check your card, GCash, Maya, or PayPal on March 18 and again when the next statement arrives. That extra check catches silent rebills early.

How long to monitor your payment account

Monitor for at least one full billing cycle after the expected last charge. If a continued or unauthorized charge appears, contact your bank or e-wallet provider at once and submit your evidence within about 60 days from the statement date.

For consumer complaints in the Philippines, DTI handles online subscription issues under RA 7394, while BSP-related channels matter for payment disputes. Your best evidence is still the screenshot of cancellation confirmation plus the date and amount of the unwanted charge.

Alternatives if you still need a design tool

If you are leaving Planner 5D but still need similar software, Roomstyler 3D Home Planner and Sweet Home 3D are easier on the wallet because both have free entry options. HomeByMe is another option if you want online planning with paid premium extras.

If you need more serious 3D modeling, SketchUp Pro is listed at $119/year (approximately ₱6,664), which may appeal to users doing architecture or technical design work rather than casual room layout. Compare the feature set carefully before jumping into another annual plan.

Useful links

• Planner 5D official website

• Planner 5D subscription cancellation help

• Planner 5D refund policy

• Planner 5D terms

• Department of Trade and Industry Philippines

Planner 5D cancellation address and when to use it

The company address for written notices

If you want to send a written cancellation or dispute notice, use the company address below:

• UAB Planner5D, A. Goštauto St. 12A, Vilnius 01108, Lithuania

This is useful if email support is not responding or if you want stronger proof for a complaint file. It is not the fastest route for routine cancellation, but it can help when you need a documented paper trail.

When online cancellation is enough

For most users, online cancellation through the account profile page is enough, especially if you subscribed directly on the website "support.planner5d.com". The key is to keep proof, verify that auto-renewal is off, and monitor your payment method through the next billing date.

If you do those three things, you cut the risk of the most common Planner 5D problems: unclear cancellation, continued charging, and weak evidence when asking for a refund or chargeback.