Cancel Flo: Easy Method

What is Flo

Overview

Flo is a menstrual and fertility tracking app that offers cycle predictions, symptom tracking, and educational content.

It is available on iOS, Android and via the web, with an optional paid Flo Premium subscription for extra features.

Main features

Key features include period and ovulation predictions, symptom logs, articles, and personalised insights.

Premium adds advanced analytics, courses and additional content for family planning and health tracking.

How to cancel Flo

Cancel via App Store (iOS)

• Open iOS Settings → tap your name → Subscriptions → select the Flo subscription → tap “Cancel Subscription”.
• Must cancel at least 24 hours before the trial or billing renewal to avoid being charged.

Cancel via Google Play (Android)

• Open Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → select Flo → tap “Cancel subscription”.
• Must cancel at least 24 hours before renewal to prevent the next charge.

Cancel via Web or PayPal

• In the app or on the website: Menu (avatar) → profile card → tap “Manage Subscription” → then “Cancel” → “Cancel Plan”.
• If payment was via PayPal: log into PayPal → Profile → Payments → Automatic Payments → select Flo → Cancel.

Timing and verification

• Cancel at least 24 hours before the trial-end or billing date to avoid a renewal charge.
• Keep confirmation emails or screenshots showing the canceled status and date for your records.

What happens when you cancel

Access after cancellation

When you cancel, your paid subscription typically remains active until the end of the current billing period.

You will usually retain Premium access until that expiry date, after which access reverts to the free features.

Billing and renewal

Cancellation prevents future automatic renewals but does not retroactively void charges already processed.

If you cancel during a free trial, ensure cancellation occurs before the 24-hour cutoff to avoid conversion to a paid period.

Data and account

Your Flo account data (logs, history) generally remains available after cancellation unless you request deletion.

To remove personal data, follow Flo’s account or privacy settings or contact support as described in their privacy policy.

Will I get a refund?

Flo refund policy (general)

Flo does not offer general refunds; once a billing period has started or a free trial ends, refunds are not guaranteed.

Flo emphasises that refunds are managed by the payment stores rather than being guaranteed directly by the app.

How to request a refund

• Request refunds from the payment provider you used: Apple (App Store), Google Play, or PayPal.
• Flo itself does not guarantee refunds; the payment provider reviews and decides on refund eligibility.

Exceptions and tips

• If you believe you were charged in error after cancelling, gather receipts, screenshots and cancellation confirmations before contacting the store.
• Act promptly - stores often have time limits and review processes for refund requests.

Flo plans and pricing

Summary of available plans

Below are approximate plan names, prices and billing periods converted from commonly reported USD pricing.

Actual prices in Nigeria may vary by region, store and promotions.

Pricing table

Your consumer rights in Nigeria

Local refund and withdrawal context

Flo does not explicitly provide a statutory 14-day cooling-off or withdrawal policy in its documentation.

Where a statutory right exists, Flo’s policy emphasises store-managed refunds rather than an in-app 14-day refund promise.

Practical implications for Nigerian users

• Nigerian users may not have a clear automatic right to a full refund from Flo; refunds depend on the payment provider’s discretion.
• For App Store or Google Play payments, file refund requests with those stores; for PayPal use PayPal’s dispute/automatic payments controls.

How to escalate

If a store refuses a refund and you believe you have consumer protection grounds, collect documentation and consider contacting your bank or card issuer for a charge dispute.

Keep clear records of cancellation attempts, receipts and communication when escalating any complaint.

Customer experiences

Positive feedback

• Users praise the app’s user-friendly interface, accurate predictions, symptom tracking and educational content (TrustPilot).
• A Nigerian reviewer reported: “Flo has been of great help in helping me track my cycle.”

Negative feedback

• Some users report being charged despite cancelling free trials or subscriptions and difficulty obtaining refunds (TrustPilot, Postclic summaries).
• Reddit threads describe recurring unauthorized charges after cancellation and slow or unresponsive support in some cases.

Takeaways from reviews

The app is valued for core tracking features but users should carefully follow cancellation steps and keep evidence in case of billing disputes.

Using the store refund channels quickly improves the chance of a favourable outcome for disputed charges.

Documentation checklist

What to collect before requesting a refund

• Subscription receipt or bank/card statement showing the charge.
• Screenshot of your subscription status inside the app or the store showing cancellation.
• Email confirmation of purchase or cancellation, if available.

Additional items for escalation

• Transaction ID from App Store, Google Play or PayPal.
• Dates and times of attempted cancellations and any support correspondence.
• Copies of any refund denial from the store or payment provider.

Common mistakes

Assuming in-app cancellation removes store billing

Example: Cancelling inside the app but not in Apple/Google subscription settings can leave the store subscription active and charging.

Always double-check the subscription status in the App Store or Google Play after cancelling in-app.

Missing the 24-hour cutoff

Example: Cancelling on the day of renewal without allowing 24 hours can still result in being billed for the next period.

Cancel at least 24 hours before the trial end or billing date to avoid unexpected charges.

Not keeping proof

Example: Failing to save cancellation confirmation or receipts makes refund disputes harder to support.

Take screenshots and save emails immediately after cancelling and when you receive charges you did not expect.

Comparative recap

Cancel channels compared

After cancelling

What to check next

Confirm the subscription shows as cancelled in the store and save any confirmation screens or emails for your records.

Monitor your card or PayPal account for any further charges and compare dates against cancellation confirmations.

Helpful links and support

• Flo web app and account settings
• Apple - Cancel subscriptions
• Google Play - Cancel or turn off auto-renew
• PayPal - Automatic payments and cancellations

Address

Registered office

Flo Health UK Limited - Fourth Floor, International House, 1 St Katharine’s Way, London, E1W 1UN, United Kingdom.

Notes on contacting

Use in-app support or the official website for account-specific questions; include your account email and transaction details when contacting support.

For legal or company enquiries, the registered office address above corresponds to Flo Health UK Limited.