Cancellation Propstream: Easy Method

What is Propstream

Service overview and business model

Propstream is a real estate data and lead generation software service aimed at investors, wholesalers, and agents who want property records, owner details, and marketing tools in one place. The company sells access as a recurring subscription, and its terms say the subscription runs month to month unless you cancel before the next billing date, with a 7 day free trial that automatically converts to a paid plan if you do nothing. "The term of the subscription is one month, automatically renewing month-to-month unless terminated" (propstream.com).

For people in the Philippines, here is the part that usually causes stress: cancellation is not handled by a simple self-serve online form for direct subscriptions. Propstream says you need to contact Customer Support at (877) 204-9040 before your next billing cycle date to stop renewal, which is less convenient than many SaaS platforms that let you click a cancel button inside account settings.

Main features people actually pay for

The paid plans focus on property data, lead generation tools, marketing features, and in higher plans, skip tracing. The published plan lineup includes Essentials at ₱5,500.00 per month, Pro at ₱11,000.00 per month, and Elite at ₱38,500.00 per month, with annual options listed for some tiers. Propstream also highlights skip tracing in its product messaging and update pages, including free skip tracing information.

If you subscribed because you needed highly localized Philippine property coverage, take note: local user complaints mention that localized data for the Philippines can be limited and that the interface is not fully optimized for the Philippine market. That matters because a platform can be powerful in the US and still feel expensive here if your actual target area is Metro Manila, Cebu, or Davao.

Availability and practical use in the Philippines

Propstream is accessible online in the Philippines, but support hours are based on Pacific Time: Monday to Friday, 6 AM to 6 PM PT. In Philippine time, that means you may need to call late at night or early in the morning depending on daylight saving changes in the US, so many users here prefer preparing by email and screenshots before calling.

Pricing in this guide is shown in Philippine peso because that is easier to budget locally, but the service itself is US based and the official billing may still appear in a foreign currency on your card statement. The terms also point to United States law and US courts for disputes, which is one more reason to keep strong records if you ever need help from DTI or your bank in the Philippines.

How to cancel Propstream without getting billed again

Checks to do before you contact support

Many users get frustrated because they assume a quick message inside the platform is enough, then another charge appears. Before you start, log in and note your current plan, your next billing date, and the payment method used. Save screenshots of your account page, your latest invoice, and any trial or renewal email. This takes 3 minutes and can save you a lot of hassle later.

If you are on the 7 day trial, act early. The safest move is to contact support at least 48 to 72 hours before the trial or monthly renewal date, even though the terms only say to do it before the next billing cycle. That buffer matters if you are calling from the Philippines and need to account for time zone differences.

• Take a screenshot of your current plan name and renewal date
• Download any lead lists, notes, or exports you still need
• Check whether you subscribed direct, via App Store, or via Google Play
• Save your latest billing email or card statement line

Direct subscription cancellation by phone and account support

The truth is, Propstream's direct cancellation process is more complicated than it should be. According to the terms, cancellation for direct subscriptions must be handled by contacting Customer Support at 877-204-9040 before the next billing cycle date. There is no verified self-serve cancellation form in the source material. "Cancellation cannot be done through an online form; it must be made via phone" (propstream.com).

Use this practical path when you are logged in: open your account, verify your subscription details, then go to the help area at Propstream Help and open live chat if available. Chat is available inside Propstream once logged in, but the cancellation record that matters most is still the phone request for direct subscriptions. Ask the agent for your cancellation effective date and request written confirmation by email to [email protected].

• Call (877) 204-9040
• Available hours: Monday to Friday, 6 AM to 6 PM PT
• State clearly: I want to cancel my subscription before the next billing date
• Ask for a confirmation email and the name of the agent
• Write down the date, time, and call outcome

App Store, Google Play, email, and postal options

If you subscribed through App Store, you must cancel through Apple subscription management. Open your iPhone Settings, tap your Apple ID, tap Subscriptions, find Propstream, then tap Cancel Subscription. If you subscribed through Google Play, open Google Play, tap your profile icon, go to Payments and subscriptions, tap Subscriptions, choose Propstream, then tap Cancel. Propstream's terms point users to Apple or Google for those store billed subscriptions (propstream.com).

Email is useful as a paper trail even if phone is the main direct cancellation route. Send a short message to [email protected] with your full name, account email, last 4 digits of the charged card if relevant, and your requested cancellation date. If you want extra proof, you can also send a registered letter to the postal address listed in section 12. Some people now use digital registered mail services such as Postclic because they create timestamped proof of sending, receipt, and opening without a trip to the post office.

No specific dark pattern was identified in the verified material, which is good news. Even so, take a heads up from real SaaS experience: do not assume that stopping use of the platform stops billing. Auto renewal continues until the subscription is actually canceled through the correct billing channel.

After you cancel, here is what changes on your account

Access continues until the end of the paid period

If you cancel correctly, you do not lose access right away. Propstream's terms say you keep access until the end of the current billing period, and no refund is provided for the unused part of that period. So if your billing date is the 25th and you cancel on the 10th, you should still have access until the 25th (propstream.com).

This matters for planning. Use that remaining time to export lead lists, campaign data, and any research you may need later. Once the paid period ends, expect the paid features to stop, including the tools tied to active subscription status.

What happens if you do nothing, and what to save before access ends

If you do nothing, the subscription renews automatically month to month. The free trial also auto converts to a paid subscription after 7 days unless you cancel before it ends. That is where many surprise charges happen, especially when users test the service quickly and forget the date.

Propstream's verified material says you retain service access until the end of the current billing period after cancellation, but it does not clearly spell out a detailed long term data retention window after the account lapses. Because that part is not clearly stated, export everything important before the final access day. Save CSV exports, screenshots of saved searches, invoices, and any support messages.

Propstream refund policy and the reality for Philippine users

General refund rules in the terms

This is the part many people will not like: Propstream's monthly subscription fees are generally non-refundable. If you cancel early in the cycle, you keep access until the end of that cycle, but you do not get money back for unused days. "No refund is provided for the unused portion of the subscription" (propstream.com).

There are limited exceptions. Propstream says a pro rata refund may be given at its discretion in exceptional cases such as multiple debits caused by technical errors. It also says that if a card or bank account was charged but registration did not complete successfully, the user may be allowed either to retry registration or request a full refund (propstream.com).

Your rights in the Philippines and when a refund argument is stronger

In the Philippines, subscription complaints are generally tied to the Consumer Act of the Philippines or RA 7394 and the E-Commerce Act or RA 8792. There is no universal statutory cooling off period for all online subscriptions, so Propstream's own terms matter a lot here. For door to door or direct sales, a 7 working day cooling off rule can apply, but that does not automatically extend to every online software subscription.

Here is the practical angle: your refund case is stronger if the charge was unauthorized, duplicated, or taken after you already canceled with proof. It is weaker if you simply forgot to cancel before renewal. DTI handles consumer complaints, and your bank or card issuer can handle disputed charges if the billing was not authorized.

How to request a refund step by step

Start with support, not your bank. Contact [email protected] and, if direct billed, call (877) 204-9040 during support hours. Put these facts in one message: account email, charge date, exact amount, payment method, reason for refund request, and your evidence such as cancellation screenshot or duplicate charge screenshot.

• Ask for a refund due to duplicate billing, failed registration, or post-cancellation charge
• Attach invoice, statement line, and any cancellation confirmation
• Request a written case number or agent name
• Follow up within 2 business days if no reply arrives

Chargeback, App Store, Google Play, GCash, and Maya

If support does not resolve an unauthorized or continued charge, you can dispute it with your payment provider. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP related banking rules and card processes. If you paid through a card, GCash, or Maya linked card, contact the issuer and provide screenshots of your cancellation proof.

If the billing came through App Store or Google Play, the refund request should usually be filed through Apple or Google because they control store billing. Use DTI for the consumer complaint side under RA 7394 if the merchant process is unfair, and use your bank chargeback as the last resort if a charge continues after a valid cancellation.

Propstream terms that affect cancellation, trial conversion, and renewal

Auto renewal and commitment length

Propstream's terms say the subscription term is one month and it automatically renews month to month unless either you or Propstream terminates it. That means there is no minimum long term commitment in the verified terms data for standard monthly service, and there is also no early termination fee found in the terms reviewed for this guide.

That sounds flexible, but only if you cancel on time. Month to month billing is consumer friendly in theory, yet it still creates surprise charges when a user assumes non-use is the same as cancellation. For Propstream, non-use does not stop the next renewal.

Free trial conversion, law, and dispute forum

Propstream offers a 7 day free trial, and the terms say it automatically renews into a paid subscription unless canceled before the trial ends. If you are only testing the service, mark the trial end date on your phone calendar the same day you sign up. That one habit prevents most accidental charges.

The terms also say the applicable law is the United States and disputes are to be resolved in appropriate courts in the United States (propstream.com). For a user in the Philippines, that is another reason to solve issues early through support, your payment provider, or DTI rather than letting a billing problem drag on.

Propstream plans and pricing in Philippine peso

Current subscription plans

The verified pricing note says amounts are based on current exchange rates and may vary. That means your actual card charge in the Philippines can differ slightly because of FX conversion, bank spread, or card network rates.

Which plan gives the best value and where overpaying happens

The least expensive published option is Essentials Monthly at ₱5,500.00. The most expensive published option in the verified data is Elite Monthly at ₱38,500.00. For many users in the Philippines, the jump from Essentials to higher tiers only makes sense if skip tracing and heavy outbound prospecting are central to your workflow.

The annual pricing shown for Essentials and Pro equals roughly 10 months of monthly pricing, which means an annual plan gives about 2 months free or roughly 16.7 percent savings versus paying monthly for 12 months. The tradeoff is obvious: annual billing saves money only if the platform still fits your market after a few weeks. If you mainly need Philippine local data, a short monthly test is safer.

Consumer rights in the Philippines for recurring software subscriptions

Laws that matter for a Propstream dispute

For users in the Philippines, the main laws to know are the Consumer Act of the Philippines, RA 7394, and the E-Commerce Act, RA 8792. In plain language, these laws support fair dealing, proper disclosure, and accountability in online transactions. If Propstream charges you after a proven cancellation or misrepresents billing, those facts matter more than abstract contract arguments.

Propstream's own terms do not specify a cooling off period or a withdrawal right for online subscriptions. That does not automatically remove your local remedies. It simply means your strongest complaint usually depends on evidence of unfair billing, poor disclosure, duplicate charges, or a canceled subscription still being charged.

Cooling off, withdrawal, and how this applies in practice

In the Philippines, a 7 working day cooling off period is commonly tied to door to door or direct sales situations, not to every online SaaS subscription. For online purchases, there is no universal rule that gives you an automatic refund window after purchase. So if your Propstream trial rolled into a paid plan because you missed the deadline, a refund is possible but not guaranteed.

Your practical rights are strongest in these scenarios: the charge was unauthorized, the charge was duplicated, the registration failed but payment pushed through, or the service billed you after cancellation. In those cases, combine your screenshots, emails, and billing records and move quickly.

How to file a complaint with DTI and where BSP fits in

If support does not fix the issue, file a complaint with the Department of Trade and Industry. Prepare your account email, merchant name, charge date, amount, screenshots, and a short timeline of what happened. State the remedy you want, such as refund of a duplicate charge or reversal of a post-cancellation billing.

If the issue is a card or e-wallet dispute, contact your bank, card issuer, GCash, or Maya at the same time. BSP is relevant for payment disputes and banking complaints, while DTI handles the consumer side under RA 7394. Use both tracks when needed because one addresses the merchant conduct and the other addresses the payment reversal.

What customers say about cancellation and local fit

Overall verdict on ease of cancellation

Overall rating in the review set: only 1 unique review was available, and it was negative. Based on that limited sample plus the terms, cancellation looks more difficult than average for direct subscribers because there is no verified self-serve online cancellation form and the process depends on support contact before renewal.

Local issues also shape the experience in the Philippines. Some users report difficulty finding localized Philippine property data, and some feel the interface is not fully optimized for the local market. That can make a high monthly cost feel even harder to justify if your main targets are outside the US.

Recurring themes and sources summary

• "I decided to try the services out and figured if it didn't suit my needs what's the worst that can happen, I can just cancel in 2 days instead of wasting my time and their time and I did exactly that. 2 Months later I am informed that my cancellation request was denied by the sales rep. and I have an invoice for $400 and some change [about ₱22,000] and I have no option but to pay for something I've only logged into 3 times within the first 3 days of service and I have to keep the service for 10 more months." (TrustPilot)

Because the public review sample here is tiny, take it as a warning sign rather than a complete verdict. On the positive side, Propstream does offer real estate data, lead generation features, and support channels that many investors value. The weak point is clearly cancellation clarity.

Documentation checklist before and after you cancel

What to save before sending the request

Before you cancel, collect proof that shows exactly what plan you had and when the next charge was due. This is especially useful if your support contact happens by phone and you need backup later. Save everything in one folder on your phone or laptop.

• Screenshot of the account plan page
• Screenshot of the renewal or trial end date
• Latest invoice or payment receipt
• Exported lead lists or reports you still need

What to keep for refunds, disputes, and follow up

If you ask for a refund or later dispute a charge, your best evidence is a clean timeline. Keep the cancellation email, any chat transcript, the date and time of your phone call, and your next 2 bank statements. For App Store or Google Play subscriptions, keep the store subscription screen before and after cancellation.

• Transaction ID and charged amount
• Date you canceled and channel used
• Agent name or case number
• Statement screenshot showing any continued billing

Common mistakes that lead to extra charges

Using the wrong cancellation channel

The most common mistake is trying to cancel a direct subscription by just stopping use of the platform or sending a vague message without following through. Propstream's terms say direct cancellation must go through customer support by phone before the next billing cycle. If your subscription started in App Store or Google Play, that store must handle the cancellation.

A real world example is a user who believed an early cancellation request was enough, then learned later that billing still continued. The fix is simple: always match the cancellation channel to the original billing channel, then save proof.

Missing the trial or renewal cutoff

Another common mistake is waiting until the last day of the 7 day trial. Because support hours are in Pacific Time, a Philippine user can easily miscalculate the deadline. Cancel 48 to 72 hours early if possible and send a same day confirmation email after the call.

People also forget that month to month renewal means every billing date matters. Put the date in your calendar with two reminders, one 3 days before and one 1 day before.

Expecting a prorated refund after canceling

Many services offer partial refunds. Propstream generally does not. If you cancel halfway through the month, access continues until the period ends, but the unused part is not refunded according to the terms. Ask for a refund only when there is a billing error, duplicate charge, failed registration charge, or post-cancellation billing.

This matters because refund requests based only on non-use usually fail. Build your case around the billing problem, not around how often you logged in.

Not asking for written confirmation

A phone cancellation without written confirmation is risky. After every call, ask for a confirmation email and send your own follow up to [email protected] summarizing the request. That way, you create a timestamped record in case the next charge still appears.

If no confirmation arrives within 24 to 48 hours, follow up again. This small step often makes the difference when a bank asks for proof during a charge dispute.

Cancellation methods compared side by side

Comparison table

Key takeaway from the options

Each method fits a different situation. Direct subscribers should focus on support contact before the billing date, store billed users should cancel inside Apple or Google, and postal mail is mainly for users who want extra documentary proof. No cancellation fee or early termination fee was found in the terms reviewed for this guide.

If your goal is speed, support contact is the practical route. If your goal is strongest paper trail, combine phone or store cancellation with email confirmation and, if needed, registered mail.

What to do right after cancellation

Immediate checks and statement monitoring

Right after canceling, save the confirmation, take a screenshot, and set a calendar reminder for your next expected billing date. On that date, check whether the account still shows active paid status and whether a new charge appears on your card, GCash, or Maya statement.

Monitor your statements for at least 60 days from the statement date if you are worried about continued billing. If an unauthorized charge appears, contact your bank or e-wallet provider immediately and attach your cancellation proof. DTI handles the consumer complaint side under RA 7394, while payment disputes can also go through your issuer under BSP related processes.

Alternatives and useful links

If you are leaving because the service feels too US centric or too expensive, a few alternatives are worth a look. FlipMantis offers an all in one setup with a free tier and pricing from $99/month (₱5,500). DealMachine is known for driving for dollars workflows, and BatchLeads focuses on lead generation, skip tracing, SMS, and email outreach.

• Propstream Help Center
• Propstream Terms of Use
• Propstream Official Website
• Department of Trade and Industry

Postal address for written cancellation records

Physical mailing address

If you want to send a written notice for documentation, use this postal address:

• EquiMine, Customer Service Department, 26457 Rancho Parkway South, Lake Forest, CA 92630, United States

This address is best treated as a written communication or evidence option, not as a self-serve cancellation portal. Direct subscriptions are still expected to be canceled by contacting customer support before the next billing date.

How to use the address without delaying your cancellation

If you choose to mail a letter, do not wait for the letter to arrive before contacting support. Send the letter only as extra proof, then call support the same day and email a copy of your request to [email protected]. That gives you three records: phone, email, and postal notice.

For Philippine users, this layered approach is useful when the billing amount is high, especially on plans like Pro at ₱11,000.00 monthly or Elite at ₱38,500.00 monthly. When a recurring charge is that large, stronger documentation is worth the effort.