Cancellation Les Mills: Easy Method

What is Les Mills

How the service works and what you are actually buying

Les Mills is a global fitness brand known for classes like BODYPUMP and BODYCOMBAT. The digital product most people cancel is LES MILLS+, a subscription streaming service that gives you workout videos on demand through the web and mobile apps.

The company started in 1968 in New Zealand, and its subscription model is simple: you sign up for recurring billing, get a 14-day free trial if you are a new customer, and the plan renews automatically unless you cancel before the next billing date. Les Mills says the subscription is charged upfront for each billing period and stays active until that paid period ends (lesmills.com).

Main features included in a paid LES MILLS+ plan

The paid plans focus on streaming fitness content, not gym branch access in the Philippines. The Premium plan is listed at $14.99 (₱847) per month and includes unlimited access to more than 2,000 workouts, full Les Mills programs, workout plans, challenges, and downloadable workouts based on Google Play pricing data.

The Base plan is listed at $7.49 (₱423) per month and gives access to a smaller workout collection that is updated regularly. If you signed up because of the free trial, here is the thing: once the 14 days end, the account converts into a paid recurring subscription unless you cancel in time (lesmills.com).

What Philippine users should know before subscribing

For users in the Philippines, the service is available online and through app stores, but the prices published in the research are in US dollars, with approximate local conversions. Payment can happen directly on the website or through Apple or Google if you subscribed in-app, and that matters because cancellation must be done in the same billing channel.

Many users get frustrated here. Some cancel on the website, then discover they actually subscribed through App Store or Google Play and the billing keeps going. Local complaints also mention that the website flow can feel cumbersome, while third-party platform cancellation can be confusing.

How to cancel Les Mills without getting charged again

Checks to do before you press cancel

If you want a smooth exit, spend two minutes checking the basics. Open your account, confirm whether your billing is direct, App Store, or Google Play, note your next billing date, and take a screenshot of your current plan name and renewal status.

This matters because Les Mills uses auto-renewal and does not give pro-rated refunds for unused time. If your trial ends on April 20, for example, cancel on or before April 19 to avoid the first paid charge. Also save any workout history you care about, because streaming access ends when the paid period ends, even if the account itself may remain on file.

Cancel through the website account

If you subscribed directly on the Les Mills website, this is the standard route. Log in at Les Mills or go straight to the support guide at subscription cancellation help.

The exact click path from the verified support article is: log in to your account at lesmillsplus.com, open My Account, select Subscription Details, then click Cancel Subscription and follow the prompts to confirm. After that, look for a confirmation screen or email. If you do not save proof, you will have a harder time disputing a later charge.

• Log in to your LES MILLS+ account
• Open My Account
• Select Subscription Details
• Tap or click Cancel Subscription
• Finish the confirmation prompts
• Save a screenshot of the final page

Cancel through App Store on iPhone or iPad

If you subscribed through Apple, you must cancel inside Apple subscriptions. Les Mills support says the path is Settings, your Apple ID at the top, Subscriptions, LES MILLS+, then Cancel Subscription.

This is one of the most common pain points for users in the Philippines because many people assume deleting the app ends billing. It does not. If Apple is the merchant, only Apple subscription management stops the renewal.

• Open Settings on your iPhone or iPad
• Tap your Apple ID name
• Open Subscriptions
• Select LES MILLS+
• Tap Cancel Subscription
• Take a screenshot showing the expiration date

Cancel through Google Play on Android

If you signed up through Google Play, open the Google Play Store app, open the menu area, choose Subscriptions, find LES MILLS+, and follow the cancellation prompts. That is the verified path given by Les Mills support.

Heads up: this channel is another source of failed cancellations because users sometimes have several Google accounts on one phone. Make sure you are viewing the same Google account used for the purchase. If LES MILLS+ does not appear under Subscriptions, switch accounts before assuming the cancellation worked.

• Open Google Play Store
• Open Subscriptions
• Find LES MILLS+
• Tap the subscription entry
• Choose Cancel Subscription
• Save the cancellation receipt or screen

Support contact, email follow-up, and postal option

Les Mills lists [email protected] as the support email, and live chat is available through the Contact Us form on the support page. No phone number or support hours were specified in the verified data, so email and chat are the practical backup channels if the cancel button fails.

If the self-service flow breaks, send a short message with your account email, billing date, payment method, and screenshot of the error page. If you want paper proof, you can also send a registered letter to the corporate mailing address, although LES MILLS+ cancellations are primarily handled online. Some users prefer digital certified letter services such as Postclic because they provide timestamped proof of sending, receipt, and opening without going to a post office.

What changes after you cancel your subscription

Your access does not end immediately

When you cancel LES MILLS+, you do not lose access right away if you already paid for the current cycle. Les Mills says cancellation stops future billing, but your access continues until the end of the current paid period, and there is no refund for the unused part (support.lesmillsondemand.com).

For example, if your monthly renewal date is May 12 and you cancel on May 3, you should still be able to use the service until May 12. The practical step is to check your account page after cancellation and confirm that it shows an end date instead of a next charge date.

If you do nothing, the plan renews automatically

Les Mills states that subscriptions auto-renew at the end of each billing period. That means the next month or year is charged upfront unless you cancel before the renewal date (lesmills.com).

This is also why trial users get caught out. The 14-day trial converts automatically into paid billing if you do not cancel before the trial ends. If you joined only to test BODYCOMBAT or BODYPUMP at home, put a calendar reminder at least 48 hours before the final trial day.

What happens to your account data

According to the terms summary, your account and viewing history typically remain available after cancellation, but access to streaming content ends when the paid period ends. If you want deletion or modification of account data, Les Mills says you should contact support.

In plain terms, cancellation is not the same as account deletion. If you want both, do two separate actions: cancel the subscription, then email support and ask for deletion or modification of account data linked to your account email.

Les Mills refund policy and the terms that affect you most

General refund policy and real chances of getting money back

The refund policy is strict. Les Mills says subscriptions are under a no refund or return policy, and cancellation only stops future billing. It does not refund the current billing period, and there are no pro-rata refunds for unused days (lesmills.com; support.lesmillsondemand.com).

The truth is, this is the part users hate most. Many people cancel expecting a partial refund for the rest of the month or year, but Les Mills says no. Based on the policy and user complaints, success is usually limited to clear billing errors caused by Les Mills.

When refunds may still happen

There is one narrow exception in the verified terms. If a billing error happened because of Les Mills, a refund may be issued to the original payment method, and it can take up to two billing cycles to appear on your statement (lesmills.com).

That means if you were wrongly charged after you canceled and you have proof, you should ask fast and send evidence in one message. Include your account email, date of cancellation, transaction date, amount charged, and screenshots of the cancellation confirmation.

How to request a refund step by step

The best route depends on who charged you. If you paid Les Mills directly, use live chat or email [email protected]. If Apple or Google billed you, contact that platform because Les Mills may not be able to reverse store-managed charges.

• Collect proof: cancellation screenshot, receipt, statement line, account email
• Write a short timeline with dates and amounts
• Email [email protected] or open live chat
• Ask for a refund only if there was a billing error
• Request written confirmation of the decision

Chargeback, App Store, Google Play, and Philippine dispute options

If support refuses and you were charged without authorization or after cancellation, you can ask your bank, credit card issuer, GCash, or Maya for a chargeback or dispute. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP-related banking practice, so do not wait too long.

The DTI handles consumer complaints under the Consumer Act of the Philippines or RA 7394. For App Store charges, request the refund through Apple subscription support. For Google Play charges, use Google Play order history and refund or support channels. Always attach your cancellation screenshot because that is usually the piece of proof that decides the case.

Subscription conditions that matter before your next billing date

Auto-renewal, commitment length, and free trial conversion

The terms say LES MILLS+ auto-renews every billing period and charges you upfront for the next cycle unless you cancel in time (lesmills.com). There is no minimum commitment duration specified, so you can cancel at any time, and no early termination fee was found in the terms.

The free trial lasts 14 days for new customers. If you cancel within that trial period, no paid charge applies. If you miss the deadline, the plan converts into a paid subscription, and after that point Les Mills does not provide refunds for unused time.

Applicable law, disputes, and account retention

The contract is governed by the laws of New Zealand according to the terms summary. Disputes are handled under the dispute resolution procedures in the terms, while account and viewing history typically remain available after cancellation until you separately request data changes.

For a Philippine user, the practical takeaway is simple: the terms set the service rules, but if there is a payment dispute affecting your card or e-wallet, you can still go through local channels like your bank, BSP-related complaint routes, and the DTI for consumer issues.

Les Mills plans and pricing in the Philippines

Current subscription plans

Prices are approximate, converted from USD at 1 USD ≈ 56.5 PHP. Check the official website or your app store for the exact local price charged to your account.

Which plan costs more and when cancellation makes sense

The most expensive listed option is LES MILLS+ Premium at $14.99 (₱847) per month. The cheaper option is LES MILLS+ Base at $7.49 (₱423) per month, which is about half the Premium price.

If you only use a few classes each month, Base may be enough. If you signed up for downloadable workouts, challenges, or the wider program catalog and stopped using them, canceling Premium can save about ₱424 per month compared with keeping the higher tier.

Billing notes for Philippine users

The verified pricing data here shows monthly plans from Google Play. No annual price was provided in the research, so there is no verified annual savings figure to compare. Also, no cancellation fee or early termination fee was found in the terms.

The hidden cost to watch for is not a fee but an unnoticed renewal. Since billing is automatic and upfront, missing your date can mean another full month or year depending on your plan channel.

Your rights in the Philippines if cancellation or refund goes wrong

Laws and agencies that can help with a Les Mills dispute

In the Philippines, subscription complaints are mainly handled under the Consumer Act of the Philippines or RA 7394, with the Department of Trade and Industry or DTI as the practical consumer agency for online subscription complaints. If the issue is an unauthorized card or e-wallet charge, you can also raise it with your bank and BSP-related complaint channels.

For Les Mills specifically, this matters when you canceled but were still charged, or when a refund for a billing error is delayed. The service terms do not mention a specific cooling-off period for LES MILLS+, so the terms are stricter than what many users expect from trial offers.

Cooling-off rights and what they mean in practice

The Philippines does not have a universal statutory cooling-off period for all online subscriptions. The 7-working-day cooling-off rule is commonly associated with door-to-door or direct sales situations, not every digital subscription. That means a normal online LES MILLS+ sign-up usually depends more on the service terms than on a broad automatic cancellation window.

So if you subscribed online to LES MILLS+, your best protection is timing. Cancel before the 14-day trial ends, save the proof, and act within 60 days from the statement date if you need to dispute a charge through your card issuer or e-wallet provider.

How to file a complaint with DTI or your payment provider

Start with Les Mills support and ask for a written answer. If the issue is a continued charge after cancellation, send your complaint to your bank, GCash, Maya, or card issuer on the same day, then prepare a DTI complaint if the merchant response is unsatisfactory.

• Prepare screenshots of your account status and cancellation confirmation
• Save the transaction date, amount, and statement line
• Contact your bank or e-wallet and request a dispute or chargeback
• File a consumer complaint with DTI under RA 7394 if needed

Useful authority contact points

The most relevant consumer body for this kind of issue is the DTI. For payment disputes involving cards or e-wallets, BSP-related complaint channels and your issuing bank are also relevant. The research also names the Philippine Competition Commission, although billing complaints are usually handled more directly through DTI and payment providers.

You can start with the official consumer portals and keep your complaint factual: cancellation date, renewal date, amount, channel, and proof. Short, documented complaints tend to move faster than emotional messages.

What customers say about cancellation and billing

Overall verdict from available reviews

Cancellation appears difficult rather than smooth. The review set provided here shows 0 positive and 5 negative reviews out of 5 unique reviews, with recurring complaints about unexpected charges after cancellation, refused refunds, and poor customer support.

That does not mean every user has a bad experience, but the pattern is clear. Local research also says Philippine users often struggle when the subscription was purchased through Google Play or App Store, and some find the website cancellation flow cumbersome.

Recurring themes from user feedback

Source summary and sample testimonials

• "I had an account with them of which I wasn't aware was active, I haven't used for at least 9 months and they take a payment of 120£ [approx. ₱8,700] for the year and refuse to refund even though I have cancelled my membership." (TrustPilot)
• "I was charged for a membership of some kind from the company Les Mills. This was some kind of mistake perhaps but when I asked for a refund and they refused. It was never used. Their customer support was incredibly un-accommodating and frankly rude." (TrustPilot)
• "I was on a flexible membership purely because of my work. The membership is a one weeks notice period and they made me give a full paid months notice. Would not rejoin Newmarket." (TrustPilot)
• "I was subject to booking penalties for failing to attend certain classes. I did not know why I was subject to these penalties." (TrustPilot)
• "I cancelled my subscription & was still charged a full year & they’ve refused to refund me." (TrustPilot)

Since only negative reviews were provided in the research set, the balanced takeaway is this: users do value the workout library and well-known class formats, but the cancellation and refund experience gets poor marks when billing or platform confusion enters the picture.

Documents and proof to prepare before and after cancellation

What to save before canceling

Before canceling, save the evidence that shows what you are paying for. Take a screenshot of your account page with the plan name, billing channel, and next renewal date, especially if you are on a 14-day trial or a higher-priced plan like Premium at $14.99 (₱847).

• Screenshot of My Account or subscription page
• Renewal date and plan tier
• Email receipt from sign-up
• Payment method used

What to keep for refund or charge disputes

If a billing problem happens, documents decide everything. Save the transaction ID, statement screenshot, charge date, amount, and the final cancellation confirmation page or email.

After canceling, monitor at least the next two billing cycles if you are waiting for a billing-error refund because Les Mills says refund visibility can take up to two billing cycles. That long wait is exactly why keeping screenshots matters.

Common mistakes that lead to extra charges

Canceling in the wrong place

The biggest mistake is canceling on the Les Mills website when the subscription was actually started through App Store or Google Play. In that case, the store remains the billing merchant, so the website cancellation may not stop the renewal.

Real-world example: you delete the app and assume the subscription is gone, then Apple charges you again on the same monthly date. The fix is to check your purchase history before doing anything and cancel in the original billing channel.

Missing the trial or renewal deadline

Another common mistake is waiting until the last minute. The trial is 14 days, and the plan auto-renews unless you cancel before it ends. If you remember only on the charge date, the payment may already be captured.

A safer routine is to cancel 48 hours early, especially if you signed up late at night and are not sure which timezone the billing system follows. This simple buffer helps avoid the classic "I thought I still had one more day" problem.

Expecting a pro-rated refund

Many users assume that canceling halfway through the month should trigger a partial refund. Les Mills says no pro-rata refunds are given for unused subscription time, so that expectation usually leads to frustration.

If you renewed yesterday and no billing error occurred, support will likely point to the no-refund policy. The practical move is to cancel immediately anyway so at least the next cycle does not renew.

Not saving proof of cancellation

If you close the page without a screenshot or confirmation email, you lose your strongest evidence. This becomes a serious problem when you ask support, Apple, Google, or your bank to reverse a later charge.

Just a reminder: save the final page showing the subscription end date, not only the button you clicked. A screenshot before confirmation is weaker than a screenshot after confirmation.

Using vague support messages

Users often send emotional complaints with no hard details. That slows everything down. A better message includes the account email, billing channel, date canceled, amount charged, and one attached screenshot.

Support teams respond faster when the evidence is organized. Think of it as building your case in one email so you do not have to explain the whole story three times.

Quick comparison of cancellation methods for Les Mills

Method comparison table

What this comparison means in practice

The website route is usually the fastest for direct subscribers because the cancel button is built into My Account. App Store and Google Play are still valid options, but they feel harder mainly because users often forget which store account handled the purchase.

Registered mail is slower and is not the standard channel for LES MILLS+ digital subscriptions, but it can still be useful if you want extra evidence and online support is not responsive. Choose based on how you paid, not on which path looks easier.

What to do right after you cancel

Immediate checks and bank monitoring

Right after cancellation, confirm three things: the subscription status changed, the next billing date disappeared or turned into an access end date, and you saved proof. Then set a reminder to check your bank, card, GCash, or Maya activity on the expected renewal date.

If a new charge appears after cancellation, contact the merchant and your payment provider on the same day. In the Philippines, disputes often work best when filed quickly, and cardholders typically have about 60 days from the statement date to raise a chargeback-type complaint.

Alternatives if you still want guided workouts

If you are canceling only because of price or billing stress, there are local gym-based alternatives. Fitness First Philippines offers class-based training across several locations, Gold's Gym Philippines has broader gym access with some class options, and Anytime Fitness Philippines gives 24/7 access with classes depending on branch.

These are different from a pure streaming plan, but they may suit you better if you want in-person accountability. Contact local branches for current fees because no verified fixed Philippine price list was included in the research set.

Useful links

• Official Les Mills website
• Official cancellation instructions
• Official payments and refunds help
• Les Mills terms of use
• Department of Trade and Industry

Where to send a written cancellation if you need a physical address

Physical mailing address on file

Les Mills does not provide a dedicated postal cancellation address for LES MILLS+ in the verified support flow. The service is designed for online cancellation through account settings, app store subscription settings, or support contact.

If you still need to send a written notice, the corporate mailing address provided in the service context is:

• Les Mills United States Trading, Inc., 433 W Van Buren St. Suite 11-K, Chicago, IL 60607

Use this only as a backup for record-keeping, not as your only action. For the fastest result, cancel in your billing channel first, then follow up by email or chat with the proof attached.

Best way to use the address without delaying your cancellation

If you choose to mail a notice, write your full name, account email, subscription type, billing date, and a clear sentence asking to stop auto-renewal. Send the letter the same day you also cancel online so you are not waiting 5 to 10 business days while the next billing date gets closer.

That combination gives you two layers of proof: the digital cancellation attempt and the written record. For most Philippine users, though, the direct online route remains the practical path for LES MILLS+.