Cancel Dofasting: Easy Method

What is Dofasting

Overview

DoFasting is a digital fasting and wellness service offering an app, meal plans, coaching content and supplements. It helps users track intermittent fasting windows and related progress.

Service delivery

The service is provided through the DoFasting website and mobile apps, while physical supplements are sold separately and shipped as goods. Subscriptions and purchases follow the provider's terms and platform rules.

How to cancel Dofasting

Website subscriptions (DoFasting account)

Website subscriptions must be cancelled via the DoFasting website.

• Log into your account at app.dofasting.com and follow the subscription/cancellation options, or
• Send a cancellation request to DoFasting support by the contact method shown on their site.
• Cancel at least 48 hours before the end of the current billing period to prevent automatic renewal.
• Note: deleting the app from your device does NOT cancel a website subscription.

Apple App Store and Google Play purchases

Subscriptions purchased through app stores must be cancelled through the relevant platform, not via the DoFasting app.

• Apple subscriptions: cancel in your Apple ID / App Store subscription settings - do not rely on deleting the app.
• Google Play subscriptions: cancel in your Google account / Play Store subscriptions settings.
• DoFasting cannot cancel in-app purchases made through Apple or Google on your behalf.

What happens when you cancel

Access and renewal

When you cancel, your subscription will not renew at the next billing date provided the cancellation is processed in time.

You typically retain access to paid features until the end of the already-paid period; cancellation prevents future automatic charges.

Account and data

Your DoFasting account and stored data usually remain unless you request account deletion per the provider's policies.

Deleting your account or app does not automatically trigger refunds or stop platform-based subscriptions; follow the cancellation steps above.

Will I get a refund?

General refund policy

DoFasting states a 'no refund' policy unless the product is proven faulty within 14 days of delivery and visual proof is provided.

Refunds, when approved, are returned to the original payment method.

Exceptions and procedures

• Website purchases: submit refund requests within 14 days of purchase with visual proof; deleting an account is not a valid refund request.
• Supplements/goods: returns must be made within 14 days of receipt, unopened and in original packaging; refunds take up to 14 working days after return is received and verified. See DoFasting returns.
• In-app purchases via Apple or Google: DoFasting does not control those refunds; request refunds via Apple or Google support. See App refund policy.

Dofasting plans and pricing

Pricing overview

No exact New Zealand Dollar (NZD) subscription prices for DoFasting were available in publicly listed sources for 2024/2025.

Available pricing is shown in USD in some places and regional App Store conversions may apply.

Price table

Your consumer rights in New Zealand

Statutory rights

Under New Zealand consumer law, digital content must be of acceptable quality and match descriptions; consumers have rights under the Consumer Guarantees Act and Fair Trading Act.

Contract clauses that unfairly remove statutory rights may be unenforceable in NZ.

How to act if rights are breached

• If automatic renewal or unfair terms affect you, dispute the charge with your payment provider or card issuer.
• You can raise concerns with NZ consumer protection bodies, including the Commerce Commission or Citizens Advice Bureau.
• Keep evidence (receipts, screenshots, communications) to support any complaint or dispute.

Customer experiences

Positive feedback

• Many users describe the app as simple, easy to follow, and useful for tracking fasting and staying on track.

Negative feedback

• Reports include difficulty cancelling subscriptions, being charged after attempted cancellations, and needing to cancel multiple times.
• Some users report steep renewal price increases, poor refund experiences, and unresponsive customer service.
• Allegations include lack of clear reminders about renewals and unexpected billing after free trials.

Documentation checklist

What to gather

• Purchase receipt or order confirmation (email or in-app receipt).
• Screenshots of subscription settings showing active subscription and cancellation attempts.
• Bank or card statement lines showing charges and dates.
• For goods: photos of packaging, product condition, and proof of return shipment (tracking number).

How to prepare your request

• Note the exact dates: purchase date, renewal date, cancellation attempts and timestamps.
• When claiming a faulty product, include clear visual proof within 14 days as required by the provider.
• Save any email or chat support confirmation of cancellation or refund decisions.

Common mistakes

Deleting the app vs cancelling

Deleting the DoFasting app from your phone is a common mistake; it does not cancel subscriptions billed through the website or app stores.

Always cancel via your DoFasting account page or through Apple/Google subscription settings depending on where you purchased.

Timing and wrong contact channel

Waiting until the last few hours before renewal can cause automatic charge if the cancellation is not processed in time; DoFasting requires at least 48 hours' notice for website subscriptions.

Another mistake is asking DoFasting for refunds for Apple or Google in-app purchases; those refunds must be requested from Apple or Google.

Comparative recap

Quick comparison

After cancelling

Monitor your statements

After cancellation, check your bank and card statements around the next billing date to confirm no further charges occur.

If you see an unexpected renewal charge, contact your payment provider immediately to dispute the charge and provide your documentation.

Further actions and links

• DoFasting general conditions: app.dofasting.com/general-conditions
• Returns for supplements and refund info: help.dofasting.com - returns
• App refund policy: help.dofasting.com - app refunds
• If you need consumer advice in NZ, consider contacting the Commerce Commission or Citizens Advice Bureau for guidance on consumer rights and disputes.

Address

Registered address

The company listed in DoFasting's terms is UAB “Kilo grupe”.

Registered address: Antakalnio str. 17, LT-10312 Vilnius, Lithuania.

Notes about contacting

DoFasting does not publish a specific New Zealand cancellation address; follow the website cancellation process or use platform (Apple/Google) tools depending on your purchase.

For disputes or unresolved refund issues, use your payment provider and NZ consumer protection channels as advised above.