Cancellation Livegood: Easy Method

What is Livegood

How the service works and what you are actually paying for

Livegood is a health and wellness membership service that sells supplements and personal care products at member pricing through its website. The core offer is simple: you pay a recurring membership fee, then you get access to wholesale-style pricing on Livegood products, with memberships set to auto-renew according to the company’s terms "memberships are set to auto-renew" (livegood.com).

If you are in the Philippines, the part that usually causes confusion is that membership and product ordering are not always treated the same way. A user can cancel an Autoship order from the account area before billing, while product returns and membership refunds follow separate rules. That split matters because several complaints mention users thinking the whole account was canceled when only one recurring part was stopped.

Plans, commitment, and the business model

Livegood does not appear to require a minimum commitment period. Its terms say Autoship orders may be canceled at any time prior to billing, and the research data also shows no early termination fee. In practice, that means you are not locked into a 12 month contract even if you pick the annual option, but timing still matters because cancellation should be done before the next charge date.

There is no free trial mentioned in the available terms. The paid plans identified for Philippine readers are about ₱550.00 per month for the monthly membership and about ₱3,000.00 per year for the annual membership, with the annual plan positioned as roughly 20% cheaper than paying monthly over 12 months. Prices are approximate in pesos and may shift with exchange rates.

Livegood in the Philippines

For Philippine users, the service is available online, but local support is limited. The verified support channel is email at [email protected], with support hours listed as Monday to Friday, 9 a.m. to 8 p.m. Eastern Time, which is overnight to morning in Philippine time depending on daylight saving in the US. There is no verified phone line and no live chat in the available support data.

Heads up: this time zone gap is one reason some users feel ignored. The local issues identified for the Philippines are difficulty contacting support and limited local language support. If you want a more local digital service after canceling, options mentioned in the research include Kumu, Lista PH, and Plentina, though these serve different needs from Livegood.

How to cancel Livegood without getting charged again

Checks to do before you cancel

A lot of frustration starts when users cancel too late or cancel only one part of the account. Before you touch anything, open your Livegood account and note your next billing date, current membership type, and any active Autoship order. Take screenshots of the membership page, the Autoship page, and your latest payment confirmation. Those screenshots matter if a charge shows up later.

The truth is, Livegood’s cancellation flow is more complicated than it should be because recurring membership and recurring product orders can be separate. One negative review summed it up this way: the user canceled membership but said it "does NOT cancel the reoccurring monthly subscription" (TrustPilot). That is exactly why your pre-cancel check should focus on both membership status and Autoship status.

Cancel from the website account area

The clearest verified route is through your account on the Livegood website. Log in, go to the account area, then open Product Order and look for Autoship. Select the Autoship order you want to stop and cancel it before the billing date. The terms state that "Autoship orders may be canceled at any time prior to billing" (livegood.com).

If you need the admin login page, use Livegood account login. If you get lost, open the official contact page at Livegood contact page. Save a screenshot of the final confirmation page right after canceling. If the page shows the order status changed, capture that too.

Because the service separates recurring elements, check whether you have only a membership, only an Autoship order, or both. If both are active, cancel both. Do not assume one cancellation ends every future charge. That misunderstanding shows up repeatedly in complaints and is one of the main reasons users keep seeing unexpected billing.

Cancel by email when the account route does not work

If the website does not load, the button fails, or you cannot tell whether the cancellation went through, send an email to [email protected] the same day. Put a clear subject line such as Cancel Livegood membership and Autoship before next billing. In the message, include your full name, account email, order number, and the date of your next billing if visible in your dashboard.

Support hours are Monday to Friday, 9 a.m. to 8 p.m. Eastern Time. For users in the Philippines, sending the email before your billing date and keeping the sent timestamp is crucial. Ask for written confirmation that both your membership and any Autoship order are canceled. If there is no reply within a reasonable period, send one follow-up with the original message attached.

• Include the account email used for Livegood.
• State whether you want to cancel membership, Autoship, or both.
• Attach screenshots of the account page and latest charge.
• Ask for a confirmation email with the cancellation date.

App Store, Google Play, and postal mail

The research data includes iOS and Android cancellation paths, but Livegood is primarily documented here as a web membership service. If you were billed through Apple or Google, cancel from the same store used for payment. On iPhone, open App Store, tap your profile, open Subscriptions, find Livegood, and choose Cancel Subscription. On Android, open Google Play, tap your profile or menu, open Payments and subscriptions or Subscriptions, find Livegood, and cancel there.

Postal mail is another option if you want a paper trail, especially for a billing dispute. You can send a registered cancellation letter to the company address in Florida. Some people now use digital registered mail services such as Postclic because they provide timestamped proof of sending, delivery, and opening without going to the post office. Use postal mail as a backup option, not as your only step if your billing date is close.

After you cancel, what changes on your account

Access, billing, and renewal status

If you cancel before the next billing date, the main goal is to stop the next recurring charge. The available terms do not promise prorated refunds after cancellation, so the practical expectation is that your current paid period runs until its end, then auto-renewal stops. If you miss the cutoff and the new billing cycle starts, you may need to request a refund separately under the company’s refund rules.

If you do nothing, Livegood memberships are set to auto-renew according to the terms (livegood.com). That means the safest approach is to cancel a few days before billing rather than on the same day. For Philippine users dealing with a US-based support schedule, leaving a time buffer reduces the risk of a timezone-related late charge.

Your orders and your data

Canceling membership does not automatically erase your order history. The available sources do not clearly explain how long Livegood keeps account data after cancellation, so that part is unknown. Because of that, export or save anything you may need before canceling, including invoices, order confirmations, tracking emails, and screenshots of the plan you had.

If you have an active product order, do not assume cancellation of membership cancels shipment. Check the order page separately. This matters because product refunds follow a 90 day return rule for unused portions, while membership refunds have a much shorter 7 day window. Mixing those two timelines is one of the easiest ways to lose a refund opportunity.

Livegood refund rules and the quickest way to ask for money back

What the official refund policy says

Livegood has two different refund tracks. For products, the company says it offers a 90 day refund policy on all product purchases, and you can return the unused portion within 90 days for a full refund, excluding shipping and handling (livegood.com). Returns made after 90 days are not eligible for a refund.

For membership purchases, the window is much tighter. Livegood provides a 7 day refund period from the date of charge, but only if no product purchases were made using the membership (livegood.com). After 7 days, no membership refund is available under the published policy. That is the rule Philippine users should focus on if they joined and changed their mind quickly.

How to request a refund step by step

Use email first because it creates a record. Write to [email protected] and include your full name, account email, charge date, amount paid, and why you qualify under the policy. If it is a membership refund, say clearly that the request is within 7 days and that no product purchases were made using the membership. If it is a product refund, state that the return is within 90 days and mention the unused portion.

Attach proof. Include screenshots of the charge, your account page, the order number, and any shipping issue if relevant. If your concern is a billing error, note that the terms mention Livegood may attempt to bill the saved payment method for the next 10 days until the order is processed (livegood.com). That means you should act early if a failed payment or repeated retry charge is involved.

Your rights in the Philippines if a refund is refused

In the Philippines, subscription complaints can fall under the Consumer Act of the Philippines, Republic Act No. 7394, especially where there is misleading information, unfair terms, or a failure to deliver what was promised. There is no universal cooling-off rule for all online subscriptions, but specific sales setups can have a 7 day cooling-off period. For Livegood specifically, the practical refund benchmark is the company’s own 7 day membership refund policy.

If you were charged after canceling, or the charge was unauthorized, you can ask your bank, credit card issuer, GCash, or Maya for a chargeback. BSP-related dispute practice usually gives cardholders up to 60 days from the statement date to dispute a transaction. Keep your cancellation screenshots and email trail because those are the documents the bank or e-wallet provider will ask for.

Livegood terms that affect cancellation and auto-renewal

Auto-renewal and commitment length

The key contract point is straightforward: Livegood memberships are set to auto-renew, and Autoship orders can be changed or terminated on the Autoship page or through support (livegood.com). There is no minimum commitment duration identified in the available terms data, which is good news for users who want flexibility.

No cancellation fee and no early termination fee were found in the terms. That means the real risk is not a penalty fee but a missed billing cutoff. If you forget to cancel before the charge date, the issue becomes refund eligibility, not a contract exit fee.

Free trial, applicable law, and unknowns

No free trial terms were found in the available Livegood terms data. So if you signed up, assume you were entering a paid membership unless your checkout page said otherwise. That matters because many users expect trial-style flexibility even when the service is already billing them from day one.

The available terms data says the applicable law is the United States of America. For a user in the Philippines, that does not remove local consumer protection options when a payment dispute or online selling complaint happens locally. One thing Livegood does not clearly explain in the available sources is data retention after cancellation, so save your records before you close anything.

Livegood plans and pricing in Philippine pesos

Membership price table

Which plan costs more and which gives better value

The annual plan has the larger upfront payment at about ₱3,000.00, while the monthly plan is easier to leave at about ₱550.00 per month. If you stayed for 12 months on the monthly plan, you would pay about ₱6,600.00, so the annual plan is far cheaper for long-term users. The research data describes the annual option as offering about 20% savings, though the simple peso comparison suggests the gap can feel even bigger depending on exchange-rate timing.

If you are unsure about the service, the monthly option is the safer test because cancellation is easier to manage psychologically and financially. If you already know you will not order often, paying any recurring fee may not be worth it, especially since the main paid feature is access to member pricing rather than a content library or essential utility.

Billing notes for Philippine users

The prices above are approximate and based on current exchange rates, so the amount posted by your bank may differ slightly. That is normal for cross-border billing. What is less normal is not recognizing the charge because of separate membership and Autoship entries, so compare your statement with your account history carefully.

No hidden cancellation fee was identified in the official terms. Shipping and handling are excluded from product refunds, though, and that can still cost you money on returns. If you are canceling because you rarely buy products, the membership may be the bigger waste than the products themselves.

What Philippine consumer rights can actually help you here

Laws and agencies that matter for a Livegood dispute

For users in the Philippines, the main consumer framework is the Consumer Act of the Philippines, Republic Act No. 7394. It can help when a seller uses misleading claims, unfair terms, or fails to deliver what was paid for. There is no blanket cooling-off rule for every online subscription, so your strongest position with Livegood is usually the company’s own written refund and cancellation rules plus your proof of timing.

The relevant public authority named in the research is the Department of Trade and Industry, or DTI. If you canceled before billing and still got charged, or if a promised refund is delayed without explanation, DTI is a practical complaint route. For card or e-wallet disputes involving unauthorized or continued charges, BSP and your payment provider also become important.

Cooling-off, withdrawal, and what that means in plain language

The Philippines does not give a general 14 day online subscription cancellation right like some other jurisdictions. A 7 day cooling-off period can apply in some specific transactions such as certain door-to-door sales, but not automatically to all memberships. For Livegood, the clearer rule is the company’s own 7 day refund period for membership purchases if no product purchases were made using the membership.

You may also have grounds to cancel and seek redress if there was a material breach, misleading sales pitch, unfair contract term, or breach of warranty. In plain English, if Livegood promised one thing and delivered something materially different, that can strengthen your complaint even outside the standard refund window.

How to file a complaint and what evidence to prepare

Start by collecting your evidence in one folder: cancellation screenshots, order numbers, billing statement, refund request emails, and any non-response from support. Then file a complaint with DTI through its consumer channels and explain the timeline in dates. Mention the exact charge amount in pesos, the date you canceled, and the date the next charge appeared if applicable.

For payment disputes, contact your bank, card issuer, GCash, or Maya and ask for a chargeback due to continued billing after cancellation or unauthorized charge. Do this within 60 days from the statement date if possible. Your strongest evidence is a screenshot that shows cancellation was completed before the charge posted.

What customers say about canceling and refunds

Clear verdict from the available reviews

Overall rating from the available sample: 0 positive and 5 negative reviews out of 5 unique reviews. Based on that sample, cancellation looks harder than it should be, mainly because support appears slow and the line between membership and recurring product charges is not obvious. For Philippine users, the limited support channels and lack of local language support can make that friction worse.

To be fair, the official rules themselves are not unusually harsh on paper. There is no early termination fee, and cancellation before billing is allowed. The problem appears to be execution: support responsiveness, refund follow-through, and confusion over what exactly gets canceled.

Recurring themes table

Sources summary and user quotes

• "I ordered nearly $300AUD [about ₱10,900] of product... I have asked for a refund to my credit card but they have refused... not worth it to order anything from this company" (TrustPilot)
• "Worst customer service... have made numerous attempts through emails and have never even gotten a response" (TrustPilot)
• "They separate your order and your subscription... you will continue to be charged monthly even after you cancel your membership" (TrustPilot)
• "I have been trying to cancel my membership and they have not responded. I have been trying to get a refund and they have not responded" (TrustPilot)
• "I have been trying to get a refund and they have not responded" (TrustPilot)

Documents to gather before and after you cancel

What to save before clicking cancel

Save the basics before you make any change. Take screenshots of your current plan, Autoship page, latest invoice, and the page showing your next billing date. If you are within the 7 day membership refund window or the 90 day product return window, those date stamps can make or break your request.

• Screenshot of membership status
• Screenshot of Autoship status
• Latest receipt or invoice
• Bank or card charge record

What to keep for a refund or chargeback case

For a refund request, keep transaction IDs, exact amounts in ₱, order numbers, and the date you emailed [email protected]. If support replies, save the whole email thread as PDF. If support does not reply, your sent emails still help show that you contacted the company on time.

After canceling, save the confirmation page and confirmation email. Then check your next one or two statements. If any further charge appears, you will need these files for DTI, your bank, GCash, Maya, or your credit card issuer.

Common Livegood cancellation mistakes that cause extra charges

Canceling membership but forgetting Autoship

This is the biggest trap in the available review sample. A user reported canceling membership but still being charged because the recurring monthly subscription was separate (TrustPilot). The fix is simple but easy to miss: open the account dashboard and cancel every active recurring item, not just the membership screen you see first.

If your account has both member renewal and product Autoship, stop both before the billing date. Then take separate screenshots showing each status changed. One screenshot is not enough if there are two recurring charges.

Waiting until the billing day

Livegood says cancellation can be done before billing, but support operates on US Eastern Time. If you wait until the due date in the Philippines, you may already be too late because the charge can process on a US schedule. A safer move is to cancel at least 3 days early and send an email the same day if the dashboard is unclear.

This matters even more because the terms mention billing attempts can continue for up to 10 days in some billing error situations. If your card has a temporary issue, a later retry could still go through unless the recurring order is properly canceled.

Assuming every charge is refundable

Many users expect a prorated refund after cancellation. The published policy does not support that expectation for memberships after 7 days. Product refunds are possible within 90 days for the unused portion, but shipping and handling are excluded, so you may still pay part of the cost yourself.

If you joined, bought products right away, and later regretted it, your membership refund chance drops because the 7 day membership refund applies only if no product purchases were made using the membership. Read that rule carefully before sending a request.

Not keeping written proof

Several negative reviews focus on poor support response. If support is slow, your evidence becomes your leverage. Always keep screenshots, sent emails, and statement entries. Without them, a chargeback request becomes much harder because the bank may ask how you know the cancellation was submitted on time.

A real-world example is someone who clicks cancel, closes the browser, and later cannot prove what happened. Take the confirmation screenshot before leaving the page. It takes 10 seconds and can save weeks of back-and-forth.

Comparison of all cancellation routes

Methods, notice period, fee, and effort

Key takeaway for choosing a route

The web account route is the fastest if the dashboard works and you can see your Autoship controls clearly. Email is the best companion step because it leaves a written trail. Store cancellation only makes sense if Apple or Google handled the billing, and registered mail is useful when you need stronger proof for a dispute.

No single method fits every case. If your next charge is close, combine methods: cancel in the dashboard, email support immediately, and keep every screenshot. That layered approach is often what prevents a simple cancellation from turning into a chargeback fight.

What to do after canceling and how to make sure billing really stopped

Immediate follow-up steps

Right after canceling, look for three things: a changed status in the account, an email confirmation, and no active Autoship on the dashboard. Screenshot all three if available. Then set a calendar reminder for your next expected billing date and another one 3 days after that date to check whether any charge posted.

If you asked for a refund, create a small record with the request date, amount, and reason. This helps if you need to escalate later. It also keeps you from missing the 60 day dispute window that banks and card issuers often use for chargeback requests in the Philippines.

Statement checks, chargebacks, alternatives, and useful links

Monitor your bank, credit card, GCash, or Maya statement for at least two billing cycles if you had more than one recurring component. If an unauthorized or continued charge appears, ask your provider for a chargeback and file a complaint with DTI if needed. BSP-related dispute practice commonly gives cardholders up to 60 days from the statement date, so do not wait.

If you want alternatives after leaving Livegood, Kumu is a Filipino-made social app with free access and in-app purchases, Lista PH helps with budgeting and expense tracking, and Plentina offers Buy Now, Pay Later services. These are not direct wellness replacements, but they are local digital options with clearer everyday use cases for many Philippine users.

• Official Livegood website
• Livegood contact page
• Livegood terms and conditions
• Livegood policies and procedures
• Livegood refund policy
• Department of Trade and Industry

Livegood cancellation address and mailing details

Postal address for written cancellation

If you want to send a written notice, use the company’s physical cancellation address in Florida. This is useful when you need proof that you sent a request, especially for a dispute involving continued billing after cancellation.

• 1201 Jupiter Park Dr. Unit 5, Jupiter, FL 33458

For most users in the Philippines, the faster route is still online through the account dashboard and [email protected]. Postal mail can support your case, but it is slower than web cancellation and email, especially with an upcoming billing date.

Best practical use of the address

Use the mailing address when your cancellation is disputed, when email support is not responding, or when a bank asks for proof that you contacted the merchant directly. Include your full name, account email, order number, cancellation request date, and a short sentence stating that you want membership and any active Autoship order terminated before further billing.

Do not rely on mail alone if your renewal is close. Send the letter, but also cancel online if possible and email support the same day. That gives you the strongest record with the least delay.