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Cancel POSTCODE LOTTERY online
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Cancellation service #1 in New Zealand
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Postcode Lottery service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Postcode Lottery: Easy Method
What is Postcode Lottery
Overview
People's Postcode Lottery is a UK-based charitable lottery that sells subscriptions linked to postcodes and supports charities. It operates draws and promotions under UK terms and conditions.
Availability
There is no separate Postcode Lottery product specifically operated in New Zealand according to available information.
If you are cancelling from New Zealand you will usually be interacting with the UK-based People's Postcode Lottery service or with local lottery providers instead.
How to cancel Postcode Lottery
Cancel via website or customer support
- Contact the Customer Experience team by phone or using the contact form on the People's Postcode Lottery website to request cancellation.
- Cancellation is immediate once the Customer Experience team processes your request.
- Include your full name, account or subscription details, postcode used, and any confirmation number to speed processing.
App store and self-exclusion options
- If you subscribed through an app, also check and cancel the subscription in your App Store / Google Play account settings to stop future billing.
- Choosing self-exclusion via the lottery's responsible gaming page cancels active subscriptions immediately, though paid draws already processed will still play.
- For written cancellation, send a clear request to the trading address (People's Postcode Lottery, 28 Charlotte Square, Edinburgh, EH2 4ET, United Kingdom).
What happens when you cancel
Access and account status
Once cancellation is processed your subscription will be marked as cancelled and you will no longer be entered into future draws after the last paid draw.
You should receive confirmation from customer support; retain this for your records.
Renewal, draws and data
Payments already taken for the next draw are applied to that draw and you will remain eligible for any prizes from those paid draws.
The operator will retain personal data according to their privacy policy for legal and record-keeping purposes.
Will I get a refund?
Standard refund policy
Payments already taken for the next draw are generally non-refundable and will be applied to that draw.
There is no general right to a refund purely because you cancel; paid tickets already processed will still play.
Exceptions and important conditions
- Self-exclusion cancels subscriptions immediately but does not refund draws already paid for.
- If you believe an error or unauthorised payment occurred, contact customer support promptly and supply transaction evidence.
- New Zealand consumer "cooling-off" rules do not create a refund entitlement for lottery subscriptions or purchased tickets.
Postcode Lottery plans and pricing
Note on local availability
No evidence was found for a distinct Postcode Lottery product in New Zealand.
The table below shows representative New Zealand lottery pricing (Lotto NZ) for comparison where applicable.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Lotto line | NZ$0.70 per line (min 4 lines: NZ$2.80) | Per draw | Main Lotto game |
| Strike | NZ$1.00 per line | Per draw | Exact-order draw game |
| Powerball | NZ$0.60 per line (when bundled with Lotto, min 4 lines) | Per draw | Add-on jackpot game |
| Lucky Dip (Lotto) | NZ$4.80 (8 lines) to NZ$12 (20 lines) | Per draw | Random numbers for Lotto |
| Power Dip (Lotto + Powerball) | NZ$9.60 (8 lines) to NZ$24 (20 lines) | Per draw | Random numbers for Lotto plus Powerball |
| Triple Dip (Lotto + Powerball + Strike) | NZ$14 (10 Lotto & Powerball, 2 Strike lines) to NZ$26 (20 each) | Per draw | Random numbers for Lotto, Powerball, and Strike |
| Keno | From NZ$1 per line | Per draw | Daily draws (4 per day) |
| Instant Kiwi (physical) | NZ$1, $2, $3, $5, or $10 per ticket | Per ticket | Scratchcard game |
| Instant Kiwi Online | NZ$0.50 to NZ$5 per game | Per game | Online instant-win game |
Your consumer rights in New Zealand
Cooling-off and refunds
In New Zealand, lottery subscriptions and purchased tickets are exempt from the standard 14-day cooling-off rights.
Tickets are final sale and cancellation does not automatically create a refund entitlement under local consumer law.
Prize claims and time limits
Prize claims must generally be made within 12 months of the draw date or they may be forfeited under applicable regulation.
Check the specific game's terms for exact claim timeframes and procedures.
Customer experiences
Positive feedback
Many reviewers praise People's Postcode Lottery customer service for being polite, helpful and responsive.
Users report prompt responses and staff willing to resolve account queries.
Negative feedback
Some reviewers feel marketing around winners can be misleading, with concerns about transparency on prize sizes and winner details.
As with any large operator, experiences vary and some customers report disappointment with marketing or prize communication.
Documentation checklist
Required information for cancellation
- Full name as on the account.
- Account or subscription number (if available) and the postcode used.
- Email address and telephone number associated with the account.
Optional but helpful documents
- Proof of payment or transaction reference for the most recent draw.
- Screenshot or copy of the subscription confirmation or any correspondence with customer support.
- A scanned copy of photo ID if requested for written verification with postal cancellations.
Common mistakes
Mistakes when cancelling
Assuming that cancelling via the website will stop app-store billing is a common error.
If you subscribed through an app, always cancel the subscription in the App Store or Google Play settings as well.
Mistakes about refunds and timing
Believing a cancelled subscription automatically entitles you to a refund for the next draw is incorrect in most cases.
Also, not saving cancellation confirmation or failing to follow up can leave you incorrectly billed; always keep evidence of cancellation.
Comparative recap
Summary comparison
The table below compares key points between the UK-based People's Postcode Lottery and common New Zealand lottery practice for quick reference.
Comparison table
| Service | How to cancel | Refund policy | Notes / Address |
|---|---|---|---|
| People's Postcode Lottery (UK-based) | Contact Customer Experience via website, phone, or written letter; self-exclusion also cancels. | Payments already taken for the next draw are non-refundable and applied to that draw. | Trading address: 28 Charlotte Square, Edinburgh, EH2 4ET, United Kingdom. |
| Lotto / Local NZ lotteries (representative) | Cancel via Lotto NZ account, official website, app, or retailer (varies by game). | Tickets are final sale; refunds are not standard. Errors or unauthorised payments should be reported. | Follow the specific game's official site for exact procedures and pricing. |
After cancelling
Next steps
Save any cancellation confirmations or reference numbers you receive for future proof.
Check your bank or card statement to ensure no further unwanted charges occur and contact support if they do.
Useful links
- People's Postcode Lottery terms and conditions
- People's Postcode Lottery self-exclusion / responsible gaming
- Relevant New Zealand regulations (prize claim time limits)
Address
Primary trading address
People's Postcode Lottery
28 Charlotte Square, Edinburgh, EH2 4ET, United Kingdom
Postal cancellation instructions
If you send a written cancellation by post include your full name, account details, postcode, contact email/phone and a clear statement requesting cancellation.
Send any sensitive documents (e.g. ID) as instructed by customer support and keep copies for your records.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.