Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Zeus service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Zeus: Easy Method
What is Zeus
Overview
Zeus is a subscription streaming service offering original and licensed video content via apps and a website. It is available through app stores and direct web sign-up.
Content and access
Subscribers get unlimited streaming as long as a paid subscription is active. Plans and prices are displayed in USD for users in New Zealand.
How to cancel Zeus
Via App Store (Apple ID)
- Open your Apple ID account settings on iPhone, iPad or via iTunes on a computer.
- Find Subscriptions, select Zeus (The Zeus Network) and turn off Auto-Renewal at least 24 hours before the current cycle ends.
- See the app listing: Zeus on the App Store.
Via Google Play
- Open Google Play Store and go to Payments & subscriptions > Subscriptions.
- Select Zeus and choose Cancel subscription; you keep access until the end of the current billing cycle.
- General guidance is available in third-party summaries: How to cancel / refund (third-party).
Via Zeus website (web account)
- Sign in at the Zeus Network website and go to your account or subscription settings.
- Cancel from there; there is typically no cancellation fee and access continues until the billing period ends.
- Instructions summarized here: Cancel via website (third-party).
What happens when you cancel
Access after cancellation
Cancelling stops future auto-renewals but does not cut access immediately. You typically retain access until the end of the paid billing period.
Renewal and account data
Subscriptions will auto-renew unless auto-renewal is disabled in the platform that sold the subscription. Your account and viewing history usually remain available if you resubscribe.
Will I get a refund?
Zeus refund policy
Zeus typically does not issue refunds for partial months or for periods after cancellation. Cancellation usually stops future charges but does not generate a refund for unused time.
Exceptions and processing
When refunds are approved (rare), processing may take about 3 - 5 business days depending on payment method.
Some users report difficulties obtaining refunds and occasional unexpected charges; retention and responsiveness of support may vary. See reported experiences: user reports.
Zeus plans and pricing
Plans overview
Below are common plans and the USD prices shown for subscribers. Exact NZD conversion depends on your payment method and bank.
Pricing table
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Zeus Network Monthly | US$12.99 | Monthly | Unlimited streaming via in-app subscription |
| Zeus Network Yearly | US$129.99 | Annual | Annual in-app subscription to Zeus Network content |
| Zeus Network (Website) Monthly | US$6.99 | Monthly | Streaming via website sign-up |
| Zeus Network (Website) Yearly | US$69.99 | Annual | Website annual subscription |
Note: NZ users commonly see these prices in USD. No explicit NZD plan listings were found in 2024/2025 sources.
Your consumer rights in New Zealand
Relevant laws
Under New Zealand law (Consumer Guarantees Act and Fair Trading Act), digital services must be provided with reasonable care and skill and as described.
How to act if something goes wrong
If Zeus fails to provide the service as agreed or charges unfairly (for example, continuing charges after cancellation), this may breach those laws.
Consumers can seek dispute resolution through the Commerce Commission, their payment provider, or other dispute mechanisms; keep documentation to support your claim.
Commerce Commission information: comcom.govt.nz.
Customer experiences
Positive reports
Some users appreciate the ability to cancel at any time via account settings without a cancellation fee and to retain access until the subscription period ends.
Guides describing simple web cancellations are available: cancel guide.
Negative reports
Many users report being charged after cancellation, difficulty obtaining refunds, double billing, and poor customer support with no phone contact.
User complaint examples and threads: community reports.
Documentation checklist
Essential items to gather
- Subscription receipts or payment records showing charge dates and amounts.
- Screenshots or copies of your cancellation confirmation and the account settings page.
- Dates and times of attempted cancellations and any support interactions or ticket numbers.
- Bank or card statements showing billed transactions.
When contacting support or your bank
- Have subscription IDs, email address used for the account, and platform (App Store, Google Play, Web) ready.
- Provide clear, chronological evidence to speed dispute resolution.
Common mistakes
Timing errors
Waiting until the last minute to turn off auto-renew can lead to an unexpected renewal if you miss the 24-hour window for the App Store.
Always cancel at least 24 hours before the renewal date when using Apple to avoid charges.
Cancelling on the wrong platform
Cancelling on the website does not cancel an App Store subscription and vice versa; ensure you cancel on the platform that processed the payment.
Keep proof of where and when the subscription was purchased to avoid confusion with billing sources.
Comparative recap
Quick comparison
| Platform | How to cancel | Access after cancel | Refund likelihood |
|---|---|---|---|
| App Store (Apple) | Disable Auto-Renewal in Apple ID Subscriptions (24-hour rule) | Access until end of current cycle | Unlikely for partial period; refunds handled via Apple |
| Google Play | Google Play Store > Payments & subscriptions > Subscriptions > Cancel | Access until end of current cycle | Unlikely; contact Google Play support or payment provider |
| Web (Zeus site) | Cancel in your account settings on the Zeus website | Access continues until billing period ends | Typically no refund for unused time; exceptions rare |
After cancelling
What to monitor
After cancellation, monitor your bank or card statements for any unexpected charges during the next billing cycle.
If you see a charge after cancellation, gather documentation and contact the platform that processed payment (Apple, Google, or your card issuer).
Useful links and next steps
- Zeus on the App Store
- Third-party refund & cancellation guide
- Community reports and experiences
- Consider contacting your payment provider or bank to dispute unauthorized or continued charges if support from Zeus is unresponsive.
Address
Registered office
Care of Igor Gjorgievski, 25 Waka Street, Albany Heights, Auckland 0632, New Zealand.
Legal notices
Zeus Electrix Limited does not publish a separate cancellation address; the registered office above is used for service of legal notices.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.