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Cancellation My Fasting Diet: Easy Method
What is My Fasting Diet
What the service actually offers
My Fasting Diet is a fasting and diet subscription service tied to the My Fasting Challenge support system. Publicly available information is limited, and the Terms page does not clearly spell out the cancellation flow, refund rules, auto-renewal wording, or free trial terms "No information found in Terms of Service" (myfastingdiet.com). The truth is, that lack of detail is exactly why many users get frustrated when they try to stop billing.
Based on the support material and product positioning, the service focuses on intermittent fasting guidance, meal planning, tracking tools, and coaching-style content. The paid value is usually in premium access such as fasting schedules, personalized plans, analytics, and app-based guidance rather than a one-time product. That means the main risk for users in the Philippines is recurring billing, especially if the renewal date is not obvious.
What users are usually paying for
The pricing data connected to this category shows recurring plans such as Faspry Monthly Pulse at ₱599.00 per month, Faspry Annual Journey at ₱5,990.00 per year, Go Fasting Monthly Subscription at ₱629.00 per month, Go Fasting Annual Subscription at ₱1,750.00 per year, and BodyFast Coach Subscription at ₱699.00 for 3 months. These are comparable fasting app price points in the market and give you a realistic benchmark for what users expect to pay for premium fasting tools.
In practical terms, users subscribe for features like unlimited meal plan generation, recipe tools, custom fasting schedules, progress tracking, and priority support. If you signed up quickly through a landing page or app checkout, take note that the feature bundle matters less right now than the billing channel. Your cancellation path depends on whether you subscribed on the web, through App Store, or through Google Play.
Availability in the Philippines
For users in the Philippines, the biggest issue is not local availability but limited clarity. Support is listed through the official help article and by email at [email protected], while no phone support and no live chat are publicly listed. Hours are also not specified, which makes follow-up slower if your card or e-wallet keeps getting charged.
Local pain points already reported include unclear cancellation steps and lack of local language support. If you paid using a Philippine credit card, debit card, GCash-linked card, or Maya-linked card, you should treat every cancellation as a documentation exercise. Save screenshots, exact dates, and any email trail from day one.
How to cancel My Fasting Diet without getting billed again
Checks to do before you tap anything
Many users get stuck because they try to cancel without confirming where the subscription started. Before doing anything, open your email and search for "My Fasting Diet", "My Fasting Challenge", "receipt", "subscription", and the last 4 digits of the card used. You need the original billing channel because canceling in the wrong place is one of the most common reasons charges continue.
Take three screenshots before you proceed: your current plan page, your billing date, and any receipt or renewal notice. Also save any fasting data, meal plans, or progress logs you may want later because the Terms page does not explain data retention after cancellation "No information found in Terms of Service" (myfastingdiet.com). Heads up: if the account becomes inaccessible after expiry, those records may be harder to recover.
Web or account cancellation steps
The Terms page does not provide a clear click path for web cancellation "No information found in Terms of Service" (myfastingdiet.com), but the official help center does publish a cancellation article through My Fasting Challenge. Start from the support article, then log in to the same account and email address used when you subscribed.
If the account dashboard is available, look for a path close to Account, Settings, Subscription, Billing, Manage Plan, or Cancel Subscription. If you see a retention offer, discount screen, or pause option, continue until you reach a final confirmation screen or email. Do not stop at a survey page. Many users think they already canceled when they only closed a pop-up or selected a reason.
If no visible cancel button appears, send an email to [email protected] on the same day. Put a direct subject line such as "Cancel subscription effective before next billing date" and include your full name, account email, payment date, amount charged, and a request for written confirmation. A short, clean email works better than a long complaint because support can process it faster.
App Store and Google Play cancellation
If you subscribed on iPhone or iPad, open App Store, tap your profile photo, tap Subscriptions, find the fasting subscription, then tap Cancel Subscription. If the service does not appear there, you were likely billed directly on the web instead of through Apple. In that case, App Store support cannot stop the recurring charge because Apple is not the merchant of record.
If you subscribed on Android, open Google Play, tap your profile icon, tap Payments and subscriptions, tap Subscriptions, select the fasting subscription, then tap Cancel subscription. Take a screenshot of the cancellation confirmation page right away. For both stores, cancel at least one day before the next billing date to reduce the chance of another renewal posting overnight.
Email, no-phone support, and mail option
Public support details list no phone number, no live chat, and one email address: [email protected]. Since hours are not specified, assume email response can take several business days. If your billing date is close, do not rely on one message alone. Send the email, save a copy, and follow with store cancellation or account cancellation on the same day.
If you want paper-trail proof, you can also send a registered letter to any verified company address if one becomes available through your billing receipt or support reply. No public cancellation address was found from the verified sources, so this is not the primary route here. Some users now use digital registered-delivery services such as Postclic for timestamped proof of sending and receipt when a company is hard to reach, but you still need a valid recipient address.
After you cancel, here is what usually happens
Access to premium features
The verified sources do not clearly state whether premium access ends immediately or stays active until the end of the paid period "No information found in Terms of Service" (myfastingdiet.com). In many subscription apps, access continues until the next renewal date, but My Fasting Diet does not clearly confirm that in the available Terms. Because of that gap, you should assume nothing until you see the cancellation confirmation wording.
Check the exact language in your confirmation screen or email. If it says your subscription will end on a certain date, save that message and use that date as your final access day. If it only says "canceled" without an end date, log in again 24 hours later and confirm whether premium tools are still active.
What happens if you do not cancel
The auto-renewal clause is not clearly disclosed in the available Terms "No information found in Terms of Service" (myfastingdiet.com), but recurring subscription pricing strongly suggests that billing continues until you stop it. That is standard behavior for monthly and annual app subscriptions, and users who forget the renewal date often discover it only after a fresh charge appears on the bank statement.
This is why the safest routine is simple: cancel, screenshot, and set a calendar reminder for the next statement cycle. If a charge still posts after cancellation, your evidence file should already include the account screen, support email, and exact cancellation date.
Your data and saved progress
The Terms do not explain what data is retained, deleted, or exportable after cancellation "No information found in Terms of Service" (myfastingdiet.com). If your fasting history, weight logs, or meal plans matter to you, save them before ending the subscription. A few minutes of screenshots can save you a lot of regret later.
At minimum, export or capture your profile details, active plan settings, fasting streaks, and receipts. If the account remains open after billing stops, that is a bonus. Since the policy is unclear, act as if post-cancellation access to your records may be limited.
Refunds and billing disputes: what is known and what to do
What the published policy says
The short answer is not much. The verified Terms do not provide a clear general refund policy, do not explain whether unused time is refundable, and do not spell out billing-error handling "No information found in Terms of Service" (myfastingdiet.com). That makes refund success less predictable than it should be.
For users in the Philippines, that lack of detail is a real pain point. Many people are not just trying to cancel. They are also trying to stop a charge that already went through. If that is your situation, move quickly and gather documents before contacting support or your bank.
How to ask for a refund
Start with a direct email to [email protected]. Include the account email, charge date, amount, payment method, transaction reference, and a one-line request such as "I am requesting a refund for the charge posted on 15 March 2026 after my cancellation request." Attach screenshots of the cancellation page or prior emails if you have them.
If the purchase was made through App Store or Google Play, use the store refund route as well. Apple and Google each handle their own billing disputes for store purchases, and that path is usually faster than waiting for a third-party app support reply. The practical rule is simple: request the refund from the same channel that collected the money.
Philippines withdrawal rights and consumer protection
In the Philippines, there is no universal statutory cooling-off rule for every online subscription. The better-known 7 working day cooling-off rule applies to door-to-door sales under consumer protection practice. For online services like My Fasting Diet, your strongest tools are proof of misleading billing, unauthorized charging, failure to honor cancellation, and complaint channels under the Consumer Act of the Philippines or RA 7394.
Here is the thing: if the company keeps billing you after you canceled, this stops being just a customer service problem. It becomes a payment dispute with evidence. Save your screenshots, receipts, and bank statement entries because those matter more than a verbal complaint.
Chargeback, card dispute, GCash, and Maya
If support does not respond and a charge appears after cancellation, contact your bank, credit card issuer, GCash, or Maya and ask to dispute a continued or unauthorized recurring transaction. Under BSP-related banking practice in the Philippines, cardholders typically have up to 60 days from the statement date to raise a dispute. Do not wait until the second or third recurring charge if the first one was already wrong.
Use chargeback as a last resort after you have tried direct cancellation and support contact, unless the charge is clearly unauthorized. Include your cancellation screenshots, the exact amount, and the date you contacted the merchant. If the issue remains unresolved, you can also file a complaint with DTI for the service side and raise the payment dispute with your financial provider for the money side.
Terms and subscription conditions that My Fasting Diet does not clearly explain
Subscription conditions missing from the published Terms
The published Terms page leaves several key subscription points unclear. Auto-renewal, commitment duration, free trial conversion, and data retention after cancellation are all listed as not found in the available Terms data (myfastingdiet.com). For a recurring digital service, those are core facts users normally expect to see before checkout.
That gap matters because users need to know exactly when billing renews and what they agreed to when they signed up. If you subscribed through a checkout flow rather than a full account dashboard, review your receipt email for terms that may not be obvious on the public page. In practice, the receipt often reveals more than the legal page does.
What this means for you as a subscriber
If trial conversion terms are not visible, assume caution. A trial that rolls into a paid plan can trigger a charge the moment the promotional period ends, and the current verified data does not clearly confirm or deny such a setup for My Fasting Diet. That is why your email inbox and bank statement are the best sources for real billing dates.
If applicable law and dispute resolution are not specified, users in the Philippines should still rely on local consumer remedies when a charge is disputed. RA 7394, DTI complaint channels, and BSP-linked card dispute processes remain relevant even if the service terms are incomplete.
My Fasting Diet plans and prices compared in PHP
Current pricing benchmarks for fasting subscriptions
The verified pricing data available for this market segment includes several recurring fasting app plans in Philippine pesos. These figures are useful if you are trying to compare value, spot overbilling, or decide whether to downgrade rather than continue at full price. Prices can change, but the last verified list includes plans from ₱599.00 per month up to ₱5,990.00 per year.
Plan | Price (PHP) | Billing period | Main features |
|---|---|---|---|
Faspry Monthly Pulse | ₱599.00 | Monthly | AI plans, analytics |
Faspry Annual Journey | ₱5,990.00 | Annual | AI plans, analytics |
Go Fasting Monthly Subscription | ₱629.00 | Monthly | Full app access |
Go Fasting Annual Subscription | ₱1,750.00 | Annual | Full app access |
BodyFast Coach Subscription | ₱699.00 | 3 months | Full coach access |
Which plans cost more and where savings appear
Among the listed plans, Faspry Annual Journey at ₱5,990.00 is the most expensive in total peso amount, while Faspry Monthly Pulse at ₱599.00 is the lowest monthly recurring figure in the sample. Go Fasting Annual Subscription at ₱1,750.00 looks notably cheaper on a yearly basis than many premium fasting apps, which can be useful as a benchmark if your My Fasting Diet charge feels high.
Annual billing usually lowers the month-by-month cost, but it also raises your cancellation risk because the upfront amount is bigger. If you do not trust the cancellation flow, a monthly plan is often safer even if the yearly effective price looks cheaper. No cancellation fee was found in the Terms data, which is good news, but refund terms are still unclear.
Your rights in the Philippines when a fasting app keeps charging you
Laws and agencies that matter for this case
For users in the Philippines, the main consumer framework is the Consumer Act of the Philippines or RA 7394, with complaints typically handled through the Department of Trade and Industry or DTI for online consumer issues. If your issue is not just service quality but a card or e-wallet dispute, BSP-related banking channels and your issuer's chargeback process are also relevant.
Applied to My Fasting Diet, this means you can challenge misleading subscription handling, non-response to cancellation requests, or continued billing after cancellation. Since the published Terms do not clearly explain refund rules, auto-renewal, or withdrawal terms (myfastingdiet.com), your own evidence becomes central to any complaint.
Cooling-off and withdrawal rights
There is no universal online-subscription cooling-off rule in Philippine law that automatically gives every buyer a refund window for every digital plan. The commonly cited 7 working day cooling-off period is more closely associated with door-to-door sales. For online subscriptions, platforms may offer 7 to 14 day windows as a business practice, but My Fasting Diet does not clearly publish one in the verified Terms.
So if you want to cancel, do not wait for a theoretical cooling-off period that may not apply. Cancel before the next billing date, request written confirmation, and escalate quickly if another charge posts. That approach is more effective than arguing over a refund right that the service does not clearly define.
How to complain in practice
Start by sending a written complaint to the merchant through [email protected] with your receipts and screenshots. If the issue is unresolved, file a consumer complaint with DTI and prepare a separate transaction dispute with your bank, card issuer, GCash, or Maya. Those are two parallel tracks: one for the service problem, one for the payment problem.
Your complaint file should include the cancellation request date, charge date, amount, and every response you received. If a bank dispute is involved, send it within 60 days from the statement date when possible. That timeline can make the difference between a reviewed claim and a rejected late claim.
Useful local contacts
For consumer complaints, use DTI's official consumer channels and online complaint tools. For payment disputes, contact your issuing bank or e-wallet support first, then escalate if needed. Since this guide is focused on practical steps, the key point is to file early and attach proof.
What customers say about cancellation problems
Overall verdict on the cancellation experience
Based on 5 unique reviews, the cancellation trend is clearly negative: 0 positive and 5 negative. The recurring complaints are difficulty canceling, continued billing after cancellation, and no meaningful support response. If you are feeling stressed about this process, you are not overreacting. Other users describe the same pattern.
To stay balanced, fasting apps themselves can still be useful for tracking schedules, meal planning, and motivation. The issue here is not whether fasting tools can help. The issue is that the cancellation experience for this service appears harder than it should be based on the available feedback.
Recurring themes in user feedback
Theme | Frequency | Typical example |
|---|---|---|
Cancellation difficulty | 2 reviews | Unsubscribe did not work |
Charge after cancel | 2 reviews | Billing kept going |
Support issues | 1 review | No reply by email |
Source | Rating | Number of reviews |
|---|---|---|
TrustPilot | 1/5 trend | 5 reviews |
Source summary and direct user quotes
Source | Rating | Main topic | Sentiment |
|---|---|---|---|
TrustPilot | 1/5 | Ease of cancellation | Negative |
TrustPilot | 1/5 | Charge after cancel | Negative |
TrustPilot | 1/5 | Customer service | Negative |
- "I have been trying for the past 2 months to cancel and I cannot get it done. The site never responds to my request." (TrustPilot)
- "I signed up for ONE month yet they keep charging. It shows that I've cancelled yet the charges keep coming." (TrustPilot)
- "I have tried to cancel my subscription and thought I did already. I now cannot login because my subscription was canceled yet they keep charging me almost $40 a month [about ₱2,240]." (TrustPilot)
- "I have clicked 'unsubscribe' so many times I've lost count. Never touch them." (TrustPilot)
- "I have been requesting my subscription to be canceled and they have not done it. They keep taking money from my account." (TrustPilot)
Documents to prepare before and after you cancel
What to save before cancellation
Before canceling, save a screenshot of the account page showing your current plan, the renewal date, and the email address tied to the subscription. If the dashboard shows a subscription ID or billing reference, capture that too. These details are far more useful than a generic statement that you "already canceled."
Also save your fasting records if they matter to you. Since the Terms do not explain data retention after cancellation (myfastingdiet.com), screenshots of progress, meal plans, and fasting schedules may be the only copy you keep.
What to attach for a refund or dispute
Transaction ID or receipt number
Charge date and exact amount in ₱
Last 4 digits of the card used
Screenshot of the cancellation confirmation
Email thread with [email protected]
Bank or e-wallet statement entry
What to keep after the account is closed
After cancellation, save the confirmation email in a dedicated folder and keep a screenshot of the page that shows the end date or canceled status. Then set a calendar reminder for your next billing date and another reminder when your card statement closes. Those two reminders catch most post-cancellation billing mistakes.
If you later need DTI or bank help, a clean file with dates and screenshots can speed things up. Messy evidence slows everything down, especially when support already responds slowly.
Common mistakes that lead to extra charges
Canceling in the wrong place
A very common mistake is trying to cancel on the website when the subscription was bought through App Store or Google Play. In that situation, the website may show no active plan, while the store continues billing. Always trace the original receipt before you act.
Real-world example: a user thinks the account page says canceled, but the Apple or Google subscription is still active. The result is another charge on the next cycle. The fix is simple: cancel in the billing channel that took your money.
Stopping at the survey page
Some users click unsubscribe, answer a survey, then leave the page before the final confirmation appears. That creates the false impression that the job is done. Review complaints strongly suggest this kind of confusion is happening.
Your solution is to continue until you see a clear canceled status or receive an email confirmation. If you do not have one of those two proofs, assume the cancellation may not be complete.
Waiting too close to the billing date
If you cancel only hours before renewal, the next charge can still post depending on processing timing. This is especially risky for monthly plans around weekends, statement cutoffs, or time-zone differences. Aim to cancel at least 24 hours before the next billing date.
Just a reminder: if the date is unclear, your receipt email and your last statement are usually more reliable than memory. Guessing the cycle is how people miss it.
Expecting an automatic refund for unused time
Many users assume that once they cancel, the unused portion is refunded automatically. The verified Terms do not clearly promise that "No information found in Terms of Service" (myfastingdiet.com). If a refund matters to you, ask for it directly and in writing.
A practical scenario is an annual plan that renews unexpectedly for several thousand pesos. Cancellation may stop future billing, but the current paid term may still remain nonrefundable unless support grants an exception or your bank dispute succeeds.
Not monitoring the next bank statement
Some users cancel, feel relieved, and never verify the next statement. That is risky because review data includes complaints about continued charges after cancellation. One check can save you from multiple recurring debits.
Look at your statement for at least one full billing cycle after cancellation. If a charge appears, dispute it immediately while your 60-day window is still fresh.
Side by side comparison of cancellation methods
Methods, notice periods, fees, and difficulty
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No fee found | Easy |
App Store (iOS) | Before next billing | No fee found | Medium |
Google Play (Android) | Before next billing | No fee found | Medium |
Registered mail | 5-10 business days | No fee found | Higher, best proof |
Key takeaway from the comparison
Web cancellation is the most direct route when your subscription was purchased on the site, but the published instructions are not as clear as they should be. App Store and Google Play are solid options when the purchase happened inside those ecosystems because the store itself shows the subscription status. Registered mail gives stronger proof if you have a verified address, but no public cancellation address was found in the verified sources.
Pick the route based on your billing source, not based on convenience alone. That one decision prevents most repeat charges.
What to do after cancellation so the charge does not come back
Immediate checks in the first 24 hours
Right after canceling, verify three things: the account page says canceled, a confirmation email exists, and your screenshot shows the date and time. If one of these is missing, send a same-day follow-up email to [email protected]. Fast follow-up matters because delayed disputes are harder to prove.
Also create a calendar reminder for the next expected billing date. On that date, check both your account and your payment method. That one-minute check is the easiest way to catch a failed cancellation early.
Statement monitoring and chargeback follow-up
Monitor your bank, credit card, GCash, or Maya statement for at least one full cycle after cancellation. If an unauthorized or continued charge appears, contact the issuer and request a dispute or chargeback. In the Philippines, you generally should act within 60 days from the statement date for the strongest chance of review.
At the same time, you can file a complaint with DTI under RA 7394 for the service side of the problem. Keep screenshots of the canceled status, support emails, and statement entries. Evidence wins cases faster than long explanations.
Alternatives if you still want a fasting app
If you still want tracking tools after canceling, there are cleaner alternatives in the same space. BodyFast: Intermittent Fasting App offers personalized fasting plans and progress tracking with free access plus in-app purchases. Lifesum adds nutrition plans, meal schedules, and wearable integration with free access and premium upgrades. CertifiedFasting is another subscription-based option with plan access and premium content.
Before joining any replacement service, check two things on day one: where billing is handled and where the cancel button lives. If that information is hard to find before payment, that is your warning sign.
Useful links
Where to send a cancellation request if you need an address
No public cancellation address was found
No specific postal or physical cancellation address for My Fasting Diet was found in the verified sources used for this guide. That means the realistic process is online through the account, App Store, Google Play, or by email at [email protected]. If a support reply gives you a verified mailing address, save that message before using it.
Since no phone number and no live chat are publicly listed, written proof matters even more. Email and screenshots are your core evidence set. If the cancellation process feels unclear, that is not just your impression. The public Terms and support information leave several key points unanswered.
The practical bottom line
If you want the least hassle, identify the billing channel, cancel there before the next billing date, and keep proof. If billing continues, escalate fast through your bank or e-wallet provider and file a DTI complaint if needed. For users in the Philippines, speed and documentation are the difference between a resolved problem and months of repeated charges.
My honest take: the cancellation process for My Fasting Diet is more complicated than it should be because too many essential details are missing from the public Terms. If you follow the steps above carefully, you put yourself in the strongest position to stop billing and recover from any post-cancellation charge.
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Written by Sofia Lim
Former postal advisor · 4 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 4 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Faspry Monthly Pulse subscription, log into your account and navigate to the subscription settings. If you cannot find a cancel option, email [email protected] with your cancellation request before the next billing date, ensuring you keep proof of your email.
To avoid being charged again after canceling your Go Fasting Annual Subscription, confirm the cancellation through your account settings or by emailing [email protected]. Take screenshots of your cancellation confirmation as proof.
If you subscribed through the App Store, go to your profile, tap Subscriptions, find My Fasting Diet, and cancel it. For Google Play, access your profile, select Payments and subscriptions, find the subscription, and cancel it. Always take a screenshot of the confirmation.
When emailing to cancel your BodyFast Coach Subscription, include your full name, account email, payment date, amount charged, and a clear request for cancellation. Send this to [email protected].
If you do not cancel your My Fasting Diet subscription before the billing date, you will be charged for the next billing cycle. To prevent this, ensure you follow the cancellation steps outlined in your account settings or contact support.