Cancellation Dofasting: Easy Method

What is Dofasting

Dofasting is a paid fasting app with auto-renewal

Dofasting is a subscription fitness app focused on intermittent fasting, weight loss, meal guidance, and habit tracking. The service is sold through its website and also through mobile app billing channels such as App Store and Google Play, based on its own cancellation help page (help.dofasting.com).

The company’s public terms show a recurring subscription model with automatic renewal unless you cancel at least 48 hours before the end of the current period. The truth is, that single detail explains why many users in the Philippines feel caught off guard by a new charge after they thought they were done with the app (dofasting.com).

What people actually pay for inside the subscription

The paid plan covers personalized fasting schedules, tracking tools, and educational content built around fasting routines. Dofasting also promotes guided plans and progress support, which is why many users sign up after a quiz or promotional landing page rather than from a simple app store listing.

Trials may be offered at a special price or with no upfront payment, then convert into a paid recurring subscription on the day after the trial ends unless you cancel in time. If you joined through a quiz flow and entered card details, take note that the billing may be tied to the web account rather than your phone’s app settings (dofasting.com).

How Dofasting works for users in the Philippines

For Philippine users, the biggest practical issue is not feature access but billing clarity. Research linked to local complaints points to two recurring problems: unexpected charges after cancellation requests and difficulty reaching support because of language barriers.

Dofasting support details are fairly limited. There is no public phone number, no live chat, and support is mainly handled through the Help Center and by email at [email protected]. That means your screenshots, billing date, and payment record matter a lot if you need to prove you canceled on time.

How to cancel Dofasting without getting billed again

Checks to do before you tap cancel

A lot of frustration starts because users cancel in the wrong place or too late. Dofasting’s terms say you should cancel at least 48 hours before the current period ends to stop auto-renewal, so do not wait until the last evening before billing day (dofasting.com).

Before you cancel, save three things: a screenshot of your current plan, the exact next billing date, and the payment method used. If you subscribed on the website, your cancellation is usually handled through the Dofasting account page. If you subscribed through App Store or Google Play, the app store controls future billing, not the website help desk (help.dofasting.com).

• Screenshot your subscription page and active plan name.
• Check whether your charge came from a card on the website, App Store, or Google Play.
• Save any fasting history or progress data you care about.
• Prepare your transaction date and amount for support or refund requests.

Cancel through the Dofasting website account

If your subscription was bought directly on the web, go to the Dofasting login page. After logging in, open the subscription management area, choose the cancellation option, and confirm the cancellation when prompted (help.dofasting.com).

The path published by Dofasting is simple, but in practice you should not stop at the last click. Wait for an on-screen confirmation, take a screenshot, and then check your email for a cancellation message. If nothing arrives, send a follow-up to [email protected] on the same day with your screenshot attached.

Cancel through App Store or Google Play if that is where you subscribed

For iPhone or iPad billing, open App Store, tap your profile icon, open Subscriptions, select Dofasting, then tap Cancel Subscription and confirm. Apple’s own support page explains the same route, and the billing will continue if you remove the app without canceling the subscription (support.apple.com).

For Android billing, open Google Play Store, open the menu or account area, tap Subscriptions, select Dofasting, then tap Cancel Subscription and follow the prompts. This matters because many people uninstall the app and assume the charges stop. They do not. The store subscription must be canceled inside Google Play itself (support.google.com).

Email support and postal mail as backup options

Dofasting does not list a public customer service phone number and does not appear to offer live chat. Your direct support channel is email at [email protected] or the Submit a request form in the Help Center, which is useful when the account page does not load or the cancellation button fails (help.dofasting.com).

If you want a paper trail beyond screenshots, you can also send a cancellation notice by registered mail to the company’s listed address. Some users now use digital registered delivery services such as Postclic because they create time-stamped proof of sending, delivery, and opening without going to a post office. That said, postal mail is a backup option here, not the main route.

What changes after you cancel

You usually keep access until the end of the paid period

When you cancel, Dofasting says the cancellation stops future auto-renewal. Charges already processed for the current term are generally not automatically refunded, so you usually keep access until the end of that already-paid billing period (help.dofasting.com).

Here is the practical version. If your renewal date is April 30 and you cancel on April 20, the account should stay active until April 30, then stop renewing. You should not expect a partial refund for the unused 10 days unless support separately approves one.

If you do nothing, auto-renewal continues

Dofasting’s terms say subscriptions renew automatically for a new period equal to your most recent service period unless you cancel at least 48 hours before the current term ends. If you are on a 3-month plan, the next charge is typically another 3-month cycle. If you are on a yearly plan, the renewal is for another year (dofasting.com).

This is where many billing disputes start. A user may think they canceled by deleting the app, ignoring reminder emails, or closing the browser after opening the account page. None of those actions clearly stop the contract. You need a completed cancellation and proof that it went through.

Your account data may stay unless you ask for deletion

Canceling the subscription does not automatically delete your account or personal data, according to the terms. If you also want account deletion or data export, you may need to request that separately through privacy settings or support (dofasting.com).

That means it is smart to save anything you want before canceling, such as your progress records or fasting history. If data matters to you, send one email that covers both requests: subscription cancellation and account deletion. Keeping both in the same email gives you one clean evidence trail.

Dofasting refunds and subscription terms that matter in the Philippines

What the refund policy actually says

Dofasting’s refund page says refunds are available if you contact support within 14 days of purchase and provide detailed information about the issue, including visual proof of the product’s fault. Approved refunds go back to the original payment method and may take up to 14 working days to appear in your account (help.dofasting.com).

That is narrower than many users expect. Canceling alone does not mean a refund. The policy is tied to contacting support within 14 days and showing a fault with evidence. For already-billed subscription time, the cancellation page says charges for the current period are generally not automatically refunded (help.dofasting.com).

Terms that catch users off guard

The terms say Dofasting can offer a free trial or special-price trial, then start charging on the first day after the trial ends on a recurring basis. If you do not want that conversion, you must cancel before the trial ends. This is one of the most common points of confusion with app-based subscriptions (dofasting.com).

The same terms also confirm no minimum commitment period is specifically listed, but subscriptions run on recurring cycles such as monthly or annual plans. No cancellation fee and no early termination fee were found in the terms, which is good news, but missing the deadline can still mean paying for the next full billing period.

How to request a refund step by step

If the charge came from the Dofasting website, send your refund request to [email protected] as soon as possible and include the purchase date, amount, payment method, reason, and screenshots. If you are within 14 days and you have evidence of the issue, your chances are stronger under Dofasting’s own policy (help.dofasting.com).

If the charge came through App Store or Google Play, request the refund through the same store because platform billing and refund rules apply there. For accidental purchases or double charges, act fast. Delays only make the case harder, especially if the merchant says the charge has already settled.

Chargeback options for Philippine users

If you canceled but were still charged, or if the charge was unauthorized, you can dispute it with your bank, credit card issuer, or e-wallet provider such as GCash or Maya. In the Philippines, cardholders commonly have up to 60 days from the statement date to dispute a transaction under BSP complaint practice, so save every screenshot and confirmation email.

For a service complaint, DTI handles consumer issues under the Consumer Act of the Philippines or RA 7394. Use chargeback only when the merchant or app store process has failed or the charge is clearly unauthorized. Your best evidence is simple: cancellation proof, billing screenshots, and a copy of your messages to support.

Dofasting plans and pricing in Philippine pesos

Current subscription plans

These prices are approximate, converted from USD at the rate 1 USD ≈ 1.0 PHP, and you should check the official website for exact local prices.

What the pricing tells you in real life

The verified pricing data clearly points to 3-month, 6-month, and 12-month subscription structures, though public pricing can shift due to promotions and quiz-based offers. Separately, raw pricing information also mentions a monthly plan at $11.99 (₱659), a 3-month plan at $29.99 (₱1,649), and a yearly plan at $79.99 (₱4,399), which suggests Dofasting may show different offers depending on timing or sales funnel.

The bigger point is this: longer plans reduce the monthly effective cost but also increase the risk of a larger renewal if you forget to cancel. If you are unsure about sticking with fasting coaching for months, a shorter plan may cost more per month but limits surprise losses.

Fees, savings, and what is not disclosed clearly

No cancellation fee and no early termination fee were found in the terms. That helps, but the main cost trap is auto-renewal 48 hours before the term ends, especially on longer plans where the next charge can be much bigger than a monthly bill (dofasting.com).

Dofasting does not publicly provide a clean Philippines pricing page in the verified sources, so expect offer-based pricing and personalized discounts. If a checkout page shows a one-time-looking intro rate, read the renewal line carefully before paying. That line matters more than the teaser price.

Your rights in the Philippines when cancellation goes wrong

Local rules that matter for subscription disputes

For users in the Philippines, the key law is the Consumer Act of the Philippines or RA 7394, enforced by the Department of Trade and Industry or DTI. For online subscriptions, there is no universal across-the-board cooling-off rule for every digital purchase, but DTI consumer protection principles still apply when cancellation is unclear or charges continue after a valid cancellation request.

The jurisdiction guidance for this article also points to a 7-working-day cooling-off period for door-to-door or direct sales, while online sellers often use a 7 to 14-day return or cancellation window as a best practice. For Dofasting specifically, the company’s own refund page uses a 14-day window tied to fault evidence, so your practical rights come from both the merchant’s policy and the general consumer protections against unfair billing.

How Dofasting’s terms line up with Philippine consumer protection

Dofasting says cancellation must happen at least 48 hours before renewal and that current-period charges are not automatically refunded. That is not the same thing as saying a continued charge after a successful cancellation is acceptable. If you have proof you canceled on time and were still billed, you have a strong basis to complain to DTI and your payment provider.

The jurisdiction guidance also says businesses should provide easy-to-use cancellation mechanisms and should not use design tactics that make cancellation difficult. No specific dark pattern was identified in the research here, but user complaints about non-response and continued billing are exactly the kind of evidence you should gather if the process fails.

How to file a complaint and where to escalate

Start with the merchant. Send one email to [email protected] with your full name, account email, charge amount, transaction date, and screenshots of cancellation proof. Give a short deadline for a response, such as 3 business days. Clear, dated communication is more effective than sending five separate messages.

If that fails, raise the case with DTI under RA 7394 and separately dispute the charge with your bank, card issuer, GCash, or Maya. For payment disputes, act within 60 days from the statement date when possible. For DTI, include the merchant name, service description, screenshots, charge details, and your attempt to resolve the issue directly.

What customer reviews say about the cancellation experience

Bottom line from available reviews

The overall trend is poor. Based on 4 unique reviews in the research set, 0 were positive and 4 were negative, with complaints focused on ease of cancellation, continued billing, and refunds. If you are in the Philippines, that matches the local pain points already flagged: unclear cancellation and charges that keep coming after a request.

To stay balanced, the app itself may still be useful for users who want structured fasting plans and reminders. The problem is not necessarily the fasting concept. The problem, based on the review sample, is the billing and exit experience.

Recurring themes in user feedback

Individual quotes worth paying attention to

• "I have been trying for the past 2 months to cancel and I cannot get it done. The site never responds to my request. It seems like once your in, there is no getting out." (TrustPilot)
• "Even after you cancel they continue to bill your credit card." (TrustPilot)
• "I tried DoFasting and realized it was not for me. My review is negative because they did not refund my money even though I cancelled within the cancellation period. NO REFUND" (TrustPilot)
• "I have tried to cancel this with no success." (TrustPilot)

The documents you should save before and after canceling

Before you cancel, build your evidence folder

If you want a smooth cancellation, collect documents before touching anything. Save a screenshot of the plan page, the renewal date, and the amount due. This matters because Dofasting uses recurring terms and the 48-hour rule before renewal (dofasting.com).

• Screenshot of the active subscription page
• Screenshot of the next billing date
• Bank or card transaction record
• App Store or Google Play subscription page, if relevant

For refunds and charge disputes, keep exact payment details

Refund requests work better when you include the transaction date, billed amount, and proof of the issue within the 14-day refund window. If the purchase was on the web, support may ask for visual proof of the fault. If the purchase was in App Store or Google Play, your store receipt is essential (help.dofasting.com).

• Receipt email or store invoice
• Transaction ID or order number
• Screenshot of the cancellation confirmation
• Email thread with [email protected]

After cancellation, save proof and monitor statements

Once the cancellation is done, keep the confirmation email and a screenshot of the final confirmation screen. Then monitor your card, GCash, or Maya statement through the next billing date plus a few extra days in case the charge posts late.

If a new charge appears after a confirmed cancellation, do not start from scratch. Use the evidence folder you already built and escalate immediately to support and your payment provider.

The most common Dofasting cancellation mistakes

Canceling in the wrong place

This is probably the number one mistake. If you subscribed through App Store or Google Play, canceling on the Dofasting website may not stop store billing. The reverse is also true for direct web subscriptions. Match the cancellation channel to the original purchase route.

A real-world example is the user who deletes the app, logs out, and assumes the payments stop. They do not. App deletion is not subscription cancellation on either iOS or Android.

Waiting too close to the renewal date

Dofasting’s terms say cancel at least 48 hours before the current period ends. If you try to cancel hours before renewal, you may still be charged for the next cycle even if the request feels close enough from your side (dofasting.com).

Set a calendar reminder 5 days before billing. That gives you time to retry if the account page fails or support does not answer right away.

Expecting a refund just because you canceled

Many users assume cancellation and refund are the same thing. They are not. Dofasting says current-period charges are generally not automatically refunded, and the refund policy requires contact within 14 days plus details of the issue and visual proof of fault (help.dofasting.com).

If your goal is a refund, say that clearly in your message. Write “I am requesting cancellation and refund” and include your reason and evidence. A plain “please cancel” may only stop future renewals.

Not saving proof of cancellation

The review sample includes complaints about continued billing after users believed they had canceled. Without screenshots or a confirmation email, it becomes a he-said, she-said problem. Support, DTI, and your bank will all ask for proof.

Take the screenshot before closing the browser or app. Save the image with the date in the filename so you can find it quickly if the charge appears again next month.

Ignoring support follow-up when the first attempt fails

Some users hit a dead end when the page does not respond and then wait too long. If the website cancellation tool fails, email [email protected] the same day with your screenshots and account email. That creates a timestamp that may help later in a dispute.

One negative review described trying for 2 months without success. The lesson is simple: when the first route breaks, move to a documented backup route immediately instead of hoping the system fixes itself.

A quick comparison of all cancellation routes

Method comparison table

Key takeaway from the comparison

Each method has a different use case. Web cancellation is the most direct for website subscriptions. App Store and Google Play are necessary when those platforms handle the billing. Registered mail is slower but gives a stronger paper trail if the digital channels fail.

The practical choice depends on where you paid. If you are not sure, look at your bank statement or receipt. The merchant descriptor usually reveals whether the charge came from Apple, Google, or Dofasting directly.

What to do after canceling so the charge does not come back

Immediate checks in the first 10 minutes

Right after canceling, confirm that the subscription status has changed and save the proof. Then add a calendar note for the original billing date and one more reminder 3 days after that date to review your payment account.

If you used App Store or Google Play, reopen the subscription page and verify that Dofasting shows an ending date or canceled status. If you used the web, look for an email reply or dashboard change that confirms no further renewal is scheduled.

Monitor statements and dispute fast if needed

Watch your card, GCash, Maya, or bank statement through the next expected renewal period. If a continued charge appears after cancellation, contact the merchant, then file a dispute with your payment provider right away. In the Philippines, a chargeback request is often strongest when filed within 60 days from the statement date.

For unresolved billing issues, you can also escalate to DTI under RA 7394. Keep screenshots of the canceled status, support emails, and the posted charge. Those three items usually decide whether your complaint moves quickly or stalls.

Alternatives if you still want a fasting tracker

If you are leaving Dofasting but want to continue fasting support, there are lighter options. Intermittent Fasting App offers personalized fasting plans and tracking with free access plus in-app purchases. Zero Fasting Tracker has customizable fasting schedules and a free version with premium features. Fastient is a web-based tracker with a free tier and optional premium subscription.

These alternatives may be simpler if you want straightforward tracking without committing to a long recurring plan. Before subscribing anywhere new, check whether billing is monthly, whether there is a trial conversion, and how cancellation works inside the app.

Useful links

• Dofasting Help Center
• Dofasting account login
• Official Dofasting cancellation guide
• Official Dofasting refund policy
• Dofasting Terms of Service
• Apple subscription cancellation help
• Google Play subscription cancellation help
• DTI reference point through merchant support evidence trail

The address you can use if online cancellation fails

Physical mailing address for written cancellation notices

If you want to send a formal written notice, use this address:

• 315 Montgomery Street, San Francisco, CA 94104, USA

This is not the primary cancellation route. Dofasting mainly handles cancellations online through the account page, app stores, and support email.

When a postal notice makes sense

Postal mail is useful if the website is not responding, if support is silent, or if you are building a stronger dispute record for DTI or your bank. Send a short letter with your account email, full name, transaction date, and a clear sentence saying you are canceling the subscription and revoking future billing.

For most users in the Philippines, the fastest path is still digital: website account, App Store, Google Play, or [email protected]. The smart move is to combine methods when the case is urgent, then keep proof from every step.