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Cancellation service #1 in Philippines
Title Boxing Club is a fitness chain focused on boxing and kickboxing-style group workouts. The service sells recurring memberships for in-club classes, and some plans also include TITLE On Demand access, which is the brand’s digital workout library listed on its official on-demand page (titleboxingclub.com).
Here is the truth for readers in the Philippines: no confirmed Title Boxing Club location was identified locally, and the available club system appears to be centered in the United States. That matters because your cancellation usually depends on the specific club where you enrolled, not a single universal app dashboard for all members.
The paid value is straightforward. You are paying for access to a set number of classes per month or unlimited classes, with some plans adding TITLE On Demand and all-club access. Verified pricing shows options from 4 classes monthly at $99.00 (₱5,594) up to Unlimited Club at $159.00 (₱8,984), with some plans billed month to month and others tied to a 12-month term.
If you signed a club agreement, your membership terms are controlled mainly by that contract. The available membership terms say a contract with a stated term automatically renews month to month unless written cancellation notice is given at least 30 days before the term ends (filesusr.com PDF). That single clause explains why many users get billed longer than expected.
If you joined while in the Philippines, you were likely dealing with a US-based club, a US billing setup, and support channels such as email at [email protected] or phone at (913) 438-4427. There is no verified local peso billing system from the brand itself, so the prices below are USD prices converted to PHP for clarity.
Heads up: support details are limited. There is no verified live chat, business hours are not specified, and the official cancellation page points members toward a club-based process (titleboxingclub.com). If you want a simpler alternative after canceling, researched options include The Legendary Boxing Club and Boxing Wind, both focused on boxing training rather than a complex multi-club membership structure.
Many members get frustrated because they think canceling is instant, then another charge lands on the card. Based on the available terms, the key number is 30 days before the end of a fixed term if your contract has a stated commitment period (filesusr.com PDF). Before you do anything, find your agreement, your latest billing date, and the exact club location where you enrolled.
Take screenshots or photos of your current plan, your last payment, and any club emails. Save your contract if you still have it. If your plan includes TITLE On Demand, also save any training history you want to keep, because no clear post-cancellation data retention policy is published in the available sources.
There is no verified self-serve click path like Account > Subscription > Cancel for gym memberships in the available sources. For Title Boxing Club, the documented cancellation methods are in-person at your club or by certified mail addressed to your specific club location (titleboxingclub.com).
In-person is the most direct route if you can physically reach the club. Go to your Title Boxing Club location, ask for a cancellation form, complete it, sign it, and ask for a stamped or dated copy before you leave. Do not walk out without a copy. If a billing dispute happens later, that stamped form can save you weeks of back and forth.
This method is simple on paper, but the process can still be strict. One negative reviewer said they tried to cancel 27 days before the next billing cycle and were refused because the club wanted at least one month advance notice (TrustPilot). That matches the general theme in the terms: timing matters, and being only a few days late can trigger another charge.
When you go in person, ask staff to write the effective date on your copy. Also ask whether your access continues until the end of the paid period or stops sooner. The available sources do not publish a universal answer for all clubs, so getting that date in writing is worth the extra two minutes.
The documented mail route is certified mail sent to your specific club location, with return receipt kept as proof (titleboxingclub.com). Since no cancellation address was found in the research, you need the exact address of the club where you signed up. Address the letter to that location, not just to the brand generally.
If you are in the Philippines and sending from abroad, use a service with tracking and delivery confirmation. A digital option such as Postclic can also work as a modern proof-based letter service, since it creates timestamped sending and receipt records. Whichever route you choose, include your full name, contract number if available, club name, phone number, email, and the sentence that you are canceling your membership effective according to your contract notice period.
Title Boxing Club lists phone support at (913) 438-4427 and email support at [email protected]. Live chat is not available, and support hours are not specified in the available research. That means phone and email are useful for follow-up, but they are weaker than a signed form or tracked mail if the club later says your request was never received.
A practical move is to use two channels on the same day. Submit the cancellation form in person or by mail, then send a short email with the date, the club location, and a photo or scan of your proof. This creates a clean paper trail with time stamps.
Title Boxing Club does not publish one universal post-cancellation access timeline in the verified sources. In practice, your access usually depends on the club agreement and the date your notice is accepted. If you are on a month-to-month cycle, expect access to continue only until the end of the period already paid for, unless your club confirms a different date in writing.
If you are on a fixed-term membership, the bigger issue is auto-renewal. The published contract language says fixed-term agreements automatically renew on a month-to-month basis after the term expires unless written notice is given at least 30 days before the end of the term (filesusr.com PDF). Miss that window and the membership may keep running into another monthly cycle.
No verified source explains how long Title Boxing Club keeps member data after cancellation. There is also no published export path for workout history in the materials provided. Because of that, save anything you may need before canceling, especially invoices, attendance records, and account emails.
If a charge appears after your end date, your best evidence will be basic records: the signed cancellation form, mail receipt, screenshots, and bank statements. The lack of a clear retention policy is exactly why keeping your own file matters here.
The refund position in the verified research is blunt: no refund after cancellation. That applies generally, to unused periods, and even in the billing-error field provided in the research set. In plain terms, do not assume you will get prorated money back just because you stopped attending classes.
This lines up with many gym-style contracts where access is sold by billing cycle, not by actual attendance. If you paid for the month and used zero classes, the available policy still points to no refund after cancellation. The truth is, this is one of the most frustrating parts of the process for members who get busy and stop going.
If the issue is not simple cancellation but a wrong charge, duplicate billing, or continued billing after proper notice, ask for a refund in writing right away. Use email at [email protected], attach your cancellation proof, mention the amount and date charged, and state that you dispute the transaction. Then call (913) 438-4427 and ask for the complaint to be logged.
Write your message clearly. Include your full name, club location, last four digits of the card if relevant, the exact amount charged, and the date you canceled. If the club made you fill out a form in person, attach a photo of the stamped copy. This kind of factual, evidence-based email usually works better than a long emotional complaint.
In the Philippines, consumer complaints for online subscription issues can be brought under the Consumer Act of the Philippines or RA 7394, while electronic transactions are recognized under RA 8792. For card or e-wallet disputes, you can also request a chargeback through your bank, GCash, Maya, or card issuer. Under BSP complaint practice, cardholders often have up to 60 days from the statement date to dispute a transaction.
Use a chargeback only when you have already canceled properly or the charge was unauthorized. Keep screenshots, your cancellation form, your email trail, and your bank statement. DTI can help with consumer complaints, while BSP can help if the bank or payment provider mishandles the dispute process.
The most important contract line in the available terms is this: agreements with a specified term automatically renew on a month-to-month basis after the expiration of the term unless written cancellation notice is given at least 30 days prior to the end of the term (filesusr.com PDF). This is the clause that can quietly extend billing if you forget to act early enough.
For a member on a 12-month plan, that means waiting until the final week is risky. A safer approach is to send written notice more than 30 days before the fixed term ends and keep proof. That avoids the common surprise of a fresh monthly charge right after the contract period you thought was ending.
The published terms also say that if a specific length of term is stated, that stated length controls the membership. If no specific term is stated, the membership is month to month (filesusr.com PDF). This is useful because it tells you where to look first: your signed agreement, not general marketing pages.
No verified source in the research clearly states a free trial conversion rule, applicable law clause, dispute forum, or data retention timeline after cancellation. Since those details are not clarified, base your action on the signed contract, the written notice requirement, and your own evidence trail.
| Plan | Price (USD / PHP) | Period | Key features |
|---|---|---|---|
| Unlimited Club | $159.00 (₱8,984)* | Monthly | Unlimited classes, on-demand, all club access |
| Unlimited TITLE | $129.00 (₱7,288)* | Monthly | Unlimited classes, on-demand, 12-month term |
| 8x/Month | $119.00 (₱6,724)* | Monthly | 8 classes, on-demand, single club access |
| 4x/Month | $99.00 (₱5,594)* | Monthly | 4 classes, single club access |
Prices are approximate, converted from USD at the rate 1 USD ≈ 56.5 PHP, and you should review the official website or your club agreement for exact current pricing.
The most expensive verified option is Unlimited Club at $159.00 (₱8,984), while the least expensive is 4x/Month at $99.00 (₱5,594). On a simple cost-per-class basis, the 4x/Month plan works out to about $24.75 (₱1,399) per scheduled class before taxes or other local card costs. That is steep if you skip sessions often.
Unlimited TITLE at $129.00 (₱7,288) looks cheaper than Unlimited Club by $30.00 (₱1,696) monthly, but it comes with a 12-month term. If flexibility matters more than savings, the month-to-month Unlimited Club may be easier to live with even at the higher monthly price.
There is no verified cancellation fee and no verified early termination fee in the available terms data. That is good news. The catch is that lack of a cancellation fee does not mean no extra billing risk, because auto-renewal and notice timing still matter.
No published price increase history was provided in the verified sources. There is also no evidence of dark-pattern cancellation tricks in the research set. The main issue is simpler and more old-school: rigid notice requirements plus limited support channels.
For consumers in the Philippines, the two main laws in this situation are the Consumer Act of the Philippines or RA 7394 and the Electronic Commerce Act or RA 8792. RA 7394 helps when a service is marketed or billed in an unfair or misleading way, while RA 8792 supports the validity of electronic records such as your emails, screenshots, and digital confirmations.
If you subscribed to Title Boxing Club and continued charges appear after proper cancellation, those screenshots and emails are not just casual evidence. Under normal Philippine complaint practice, they are exactly the kind of records you should submit to DTI, your bank, or your e-wallet provider.
Philippine rules recognize a 7-working-day cooling-off period for certain direct sales or door-to-door transactions. For online purchases, there is no universal nationwide cooling-off rule that automatically applies to every subscription in the same way, so Title Boxing Club members should not assume a guaranteed no-questions refund period for online sign-ups.
That said, if you were pressured into a direct-sale style contract or misled about the billing terms, you can still raise the issue with DTI under RA 7394. In real life, your strongest argument is not abstract law language. It is your proof that the promised membership terms and the actual charges did not match.
If Title Boxing Club or your payment provider does not resolve the issue, prepare a short complaint file. Include your name, contact details, club location, dates, billed amounts, screenshots, cancellation proof, and your request for refund or charge reversal. Send the complaint to DTI for the consumer side and to BSP or your bank for the payment side.
For consumer complaints in the Philippines, use DTI’s consumer help channels and online complaint mechanisms. For payment disputes involving cards and e-wallets, BSP is the key regulator. Since this article must stick to verified service links, the official Title Boxing Club pages are linked in the useful links section below, and you should pair those with the official DTI and BSP portals when filing a complaint.
Just a reminder: Title Boxing Club’s terms require written notice for fixed-term memberships, while Philippine consumer protection rules can still help if you were charged after valid cancellation or misled during sign-up. Those two points can work together in one complaint.
Overall rating trend: 0 positive and 5 negative reviews out of 5 unique reviews. Based on the available review set, cancellation is generally difficult, not easy. The recurring complaints are strict notice rules, continued billing after cancellation attempts, and weak customer service response.
That pattern also matches the local issues flagged in the research for the Philippines: difficulty canceling because of strict policies, plus limited support hours and no live chat. To stay balanced, the service itself may still appeal to people who genuinely use the classes often, since boxing-style group workouts can be motivating and structured. The problem in the review set is not the workout concept. It is the off-ramp.
| Theme | Frequency | Typical example |
|---|---|---|
| Strict notice rules | 2 reviews | One month notice refused late |
| Charge after cancel | 1 review | Billing continued after request |
| Misleading billing | 1 review | Extra monthly fee appeared |
| Poor support | 2 reviews | No useful reply by email |
| Source | Rating | Number of reviews |
|---|---|---|
| TrustPilot | Negative only | 5 reviews |
Create one folder on your phone or laptop before contacting the club. Include a screenshot of your plan, your latest bank or card charge, the date of your next billing cycle, and your signed contract if you have it. This takes about 10 minutes and can prevent a much longer dispute later.
If you later need a refund request or chargeback, the best documents are specific and dated. Save the stamped cancellation form, mail tracking receipt, email acknowledgment, and any reply that confirms your end date. Add transaction IDs from your bank, GCash, Maya, or card statement.
After cancellation, monitor at least the next 2 billing cycles. If another charge appears, your evidence folder should already show the cancellation date, the payment date, and the amount disputed.
This is the biggest trap in the review data. One member tried to cancel 27 days before billing and was still charged because the club wanted one full month notice (TrustPilot). If your contract has a stated term, send written notice more than 30 days before it ends, not exactly 30 days if you can avoid it.
A smart buffer is 40 to 45 days before the contract end date. That gives room for weekends, time zones, delayed replies, and internal processing.
Phone calls feel quick, but they are weak evidence if the club later says no proper cancellation was received. Email is better than a call, but the documented methods are in-person cancellation with a signed form or certified mail to the club location (titleboxingclub.com).
Use phone and email as follow-up channels, not your only channels. If you rely only on a verbal promise from staff, you may struggle later when disputing a charge.
The available refund data says no refund after cancellation, including unused periods. That means skipping classes does not automatically reduce the bill. If you stop attending halfway through the month, that alone is not a refund argument under the published policy.
The better strategy is prevention. Cancel early, document everything, and do not wait until your schedule gets chaotic before acting.
If you cancel in person and do not get a stamped or dated copy, you lose your best proof. This is one of those small steps people skip when they are in a hurry, then regret after an extra charge lands.
Before leaving the club, check that the copy shows the date, your name, and the club identifier. Take a photo right away in case the paper gets lost.
Some users focus only on submitting the request and forget to monitor the actual payment method. One review alleges continued charging and even collection action after cancellation attempts (TrustPilot). Whether or not every case is accurate, the pattern is serious enough that you should watch your statements closely.
Set calendar reminders for the next 2 statement dates. If a charge appears, dispute it fast while the evidence is still fresh and the bank’s dispute window is open.
| Method | Notice period | Fee | Difficulty |
|---|---|---|---|
| In-Person | Before next billing | No fee found | Easy if near club |
| Certified Mail | Before next billing | No fee found | Medium with tracking |
| Registered mail | 5-10 business days | No fee found | Higher but best proof |
There is no perfect method here because the service depends heavily on club-level handling. In-person is practical if you are near the club and can leave with a signed copy. Certified or registered mail is slower but stronger when you need formal proof, especially from the Philippines.
No single method should be treated as the only right answer. Pick the one that fits your location and time limit, then add email follow-up so you have one more dated record in your file.
As soon as you submit the cancellation, save every proof in one folder and label it with the date. If you canceled in person, email yourself the photo of the signed form. If you used mail, save the tracking screenshot and delivery confirmation.
Then set two reminders in your calendar: one for the expected end date of access, and another for your next statement date. Those two reminders are your early warning system if the account does not close correctly.
Watch your bank, credit card, GCash, or Maya statement for at least 60 days after the final expected charge. In the Philippines, cardholders commonly have up to 60 days from the statement date to dispute unauthorized or continued charges through their bank or issuer. If a new charge appears after proper cancellation, request a chargeback and attach your proof immediately.
If the payment provider does not handle the case properly, escalate to BSP for the financial side and DTI for the consumer side under RA 7394. Evidence matters more than long explanations, so lead with dates, amounts, and screenshots.
If you are canceling because the process is too rigid but you still want the workout, two researched alternatives are The Legendary Boxing Club and Boxing Wind. Both are described as boxing gyms for different skill levels, with an emphasis on technique and fitness rather than a complicated chain-wide contract structure.
No verified price range was provided for either option in the research set. Even so, comparing trial sessions and cancellation terms before joining can save you the same headache later.
No central cancellation address was identified in the verified research. Title Boxing Club’s published guidance points members to their specific club location for cancellation, either by visiting in person or sending certified mail to that club (titleboxingclub.com).
Because no Philippines location was identified, this matters even more for local readers. You need the exact address of the US club where you enrolled if you plan to cancel by mail.
If your contract, welcome email, or billing records show the club name, use that information to identify the location tied to your membership. Then contact support by phone at (913) 438-4427 or email at [email protected] and ask them to confirm the correct club mailing address in writing before you send anything.
If support is slow, do not wait until the last minute. Send your written request as early as possible and keep evidence of every attempt. For this service, timing and proof are what protect you most.
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Written by Gabriel Castillo
Regulatory watch · 5 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 5 years to make sure every Postclic template is compliant and admissible in court.