Cancellation Yoga-Go: Easy Method

What is Yoga-Go

A fitness app with a subscription model

Yoga-Go is a fitness app focused on yoga and Pilates style home workouts. The public help center is hosted at Yoga-Go Help Center, and the terms page is published at Yoga-Go Terms. The company pages available to users do not clearly publish a founding year, headquarters location, or total user count in the sources reviewed.

Here is the thing: many users in the Philippines sign up expecting a simple workout app, then get frustrated when billing and cancellation details are harder to find than they should be. The verified sources do confirm support pages and terms, but they do not clearly spell out several key subscription conditions such as auto-renewal wording, free trial rules, and refund handling.

What people are actually paying for

The paid part of Yoga-Go is continued access to guided workouts, personalized plans, and app-based fitness content. The app is described as a subscription-based service, so the value is in ongoing access rather than a one-time purchase. If you stop paying, you should expect the paid workout library and premium plan features to end at the close of your billing cycle.

User complaints strongly suggest that recurring billing is one of the main pain points. Several reviews mention charges after a short introductory period or after a cancellation request, which means the practical issue is not just the workout content itself, but how the renewal system behaves once your card, PayPal account, or app store billing is linked.

How Yoga-Go works in the Philippines

Yoga-Go is available online and through mobile app channels, but the verified sources do not show Philippines-specific pricing, Tagalog language support, GCash support, Maya support, or any local hotline. Support appears to rely on a web contact form, with no published live chat, no published direct phone line, and no listed support hours in the help center data.

That matters if you are in the Philippines and need quick action before a renewal date. If your payment went through a bank card, GCash linked card, Maya card, App Store, or Google Play, your safest move is to identify the original billing channel before doing anything else. Cancelling in the wrong place is one of the most common reasons people get charged again.

How to cancel Yoga-Go without getting charged again

Checks to do before you tap cancel

A lot of users feel burned when the cancellation path is unclear or when they keep getting charged after they thought they had already stopped the subscription. The truth is, Yoga-Go's cancellation trail is more complicated than it should be because the verified sources do not publish a clean step-by-step flow on the main site. Before cancelling, look up your next billing date, take a screenshot of your active plan, and save any confirmation emails already in your inbox.

Also check your bank statement or app store subscriptions page to confirm where billing started. If the charge says Apple, cancel in App Store. If it says Google Play, cancel in Google Play. If it came directly from Yoga-Go or Welltech on your card statement, use the account or help center route. This one step can save you from a second charge worth far more than the trial price.

• Screenshot your current plan page and renewal date
• Save the last receipt with amount and date
• Check whether billing came from web, App Store, or Google Play
• Write down the exact card or wallet used

Cancel through the web account or help center

The verified source at yoga-go.com does not publish a complete click path inside the account dashboard, so there is no confirmed menu sequence such as Settings > Subscription > Cancel. Because of that gap, the most concrete web route available is the official help center at Yoga-Go Help Center, where support can be reached through the Contact Us form.

If you have a Yoga-Go account on the web, sign in and look for subscription, billing, account, or manage plan sections. If you cannot find a cancellation button in under 5 minutes, switch immediately to the help center form and send a clear written request before your next billing date. Include your account email, charge amount, transaction date, and a direct line such as “I am cancelling my Yoga-Go subscription effective immediately and I do not authorize further renewals.”

Once submitted, take screenshots of the form before and after sending it. If you prefer written proof similar to registered mail, some people now use services such as Postclic to send a certified digital letter with time-stamped proof of sending and receipt. It is not the main route here, but it can help if you later need to prove when you requested cancellation.

Cancel through App Store or Google Play

Yoga-Go is the kind of app that can be billed through mobile app stores, so store cancellation is relevant if that is where you subscribed. On iPhone, open Settings, tap your Apple ID, tap Subscriptions, select Yoga-Go, then tap Cancel Subscription. On Android, open Google Play, tap your profile icon, tap Payments and subscriptions, tap Subscriptions, select Yoga-Go, then tap Cancel.

Do not rely on deleting the app. Deleting Yoga-Go from your phone does not stop billing in App Store or Google Play. You need the cancellation confirmation screen or email from Apple or Google. If you miss that step, the subscription can stay active until the next renewal date even if the app is no longer installed.

Support contacts and the postal option

Yoga-Go does not publish a support phone number in the verified help center data. There is also no listed live chat and no published support schedule. The contact route that is clearly available is the Contact Us form on the help center page, and no direct public support email is specified in the verified source.

A postal cancellation route can still be used if you want stronger paper proof, but no verified cancellation postal address for Yoga-Go is provided in the official sources reviewed. The email address tied to the Philippine Retirement Authority is not a Yoga-Go support contact, so do not send your request there. In practice, the fastest documented option remains the help center form plus screenshots.

After you cancel, what changes on your account

Access usually continues until the paid period ends

The official sources reviewed do not clearly state whether Yoga-Go ends access immediately or lets you keep premium access until the current billing cycle expires. For subscription apps like this, the usual pattern is access until the next renewal date, not an instant shutdown. Until Yoga-Go states this more clearly in its terms or help center, you should assume the safest interpretation: cancel before renewal and monitor your account until the paid period ends.

For example, if your annual charge posts on April 15 and you cancel on April 10, you are trying to stop the April 15 renewal. If you cancel on April 16 after the charge has already renewed, access may continue through the new paid period unless support agrees to a refund. That is why the date matters more than the cancel click itself.

If you do not cancel, renewal may continue

The terms page reviewed does not clearly publish an easy-to-read auto-renewal clause in the extracted data, but user complaints strongly suggest recurring billing is part of the business model. If you do nothing, expect the plan to renew on the same billing pattern tied to your original purchase channel. That can mean monthly, quarterly, or annual billing depending on your plan.

Several unhappy users described charges after a trial or after what they believed was a cancellation. So once you cancel, set a reminder for 3 dates: the day you cancelled, the expected billing date, and 3 to 5 days after that billing date. This gives you time to catch a continued charge quickly if something goes wrong.

Your workout data and profile details

The available terms data does not say what happens to saved workout history, profile settings, or personal data after cancellation. There is also no verified export tool described in the help center source. If your progress data matters to you, take screenshots before cancelling because there is no published assurance that data will remain available after access ends.

This is especially relevant if you use Yoga-Go as part of a longer fitness routine. Save plan names, completed sessions, and billing receipts in one folder. If support later asks you to prove account ownership, those details can help speed up the conversation.

Refunds are the hardest part for many users

What the official sources actually say

The verified research found no clear refund policy wording on yoga-go.com for general refunds, unused periods, or billing errors. That lack of detail is exactly why many users get upset. When a service does not clearly spell out refund windows or prorated refunds, you should assume refunds are not automatic and need an active request with evidence.

No cancellation fee was found in the terms data reviewed. That is good news, but it does not mean a recent renewal will be refunded. In plain terms, cancelling stops future billing if processed in time, while refunding a past charge is a separate issue that usually needs a support request.

Your rights in the Philippines for online subscriptions

In the Philippines, the main consumer protection framework is the Consumer Act of the Philippines or RA 7394. For online subscriptions, there is no universal statutory cooling-off period that automatically covers every digital app purchase, so Yoga-Go users should not assume a guaranteed 7-day online cancellation right. The 7 working day cooling-off rule is more clearly tied to door-to-door or direct sales situations.

If you were misled on pricing, charged after cancellation, or billed without proper authorization, you can bring the issue to the Department of Trade and Industry. In practical terms, RA 7394 helps when the problem is deceptive sales practice or unfair charging, not just buyer's remorse after using the app.

How to request a refund step by step

Start with the Yoga-Go help center form at Yoga-Go Help Center. State the exact amount, date, and payment method. If the amount was charged in foreign currency, include both figures, such as $39.38 (₱39.38) based on the provided conversion basis, and attach screenshots showing your cancellation attempt or lack of consent.

If you subscribed through App Store or Google Play, also use the refund system of that platform because store billing disputes often move faster there than through a third-party app support form. If you paid by card, GCash linked card, Maya card, or another bank channel, ask your provider about a charge dispute as soon as possible and keep your case number.

When to escalate to chargeback, bank, or wallet provider

If Yoga-Go does not respond or denies a refund after a continued or unauthorized charge, request a chargeback from your bank, card issuer, GCash, or Maya. In the Philippines, BSP rules generally give cardholders up to 60 days from the statement date to dispute a transaction. Save screenshots of your cancellation confirmation, receipts, and support messages because those are the documents your bank will ask for.

If the issue looks like a consumer complaint rather than just a card dispute, file a complaint with DTI under RA 7394. Use chargeback as the stronger last-step option when you have clear evidence of cancellation before renewal, duplicate billing, or a charge you did not approve.

Yoga-Go plans and pricing in Philippine peso

Published price points and reported charges

The verified pricing data is messy and inconsistent. One data block lists monthly, quarterly, and annual figures, while another note says no subscription plans were found clearly on the official sources. Because of that, treat the table below as the best available pricing snapshot from the research data, not a guaranteed live price list.

These prices are approximate, converted from USD at the rate 1 USD ≈ 1.0 PHP, and you should check the official website for exact local prices.

What looks cheapest and what may cost more over time

Based on the figures above, the annual plan at $52.99 (₱53) is the lowest annualized cost, while paying $14.99 (₱15) every month would be the most expensive over a full year. Twelve monthly payments would total about $179.88 (₱180), so the annual plan would appear far cheaper on paper.

There is a catch, though. User reports also mention recurring annual charges of $39.38 (₱39.38) and even an additional $99.99 (₱99.99) after one year, which suggests pricing may differ by offer, region, or signup funnel. If your plan looks unusually discounted at the start, screenshot the full checkout page before paying.

Your rights in the Philippines when Yoga-Go billing goes wrong

The laws that matter most

For Philippine users, the key law is the Consumer Act of the Philippines, RA 7394. If Yoga-Go or its billing flow led to a misleading price, unclear recurring renewal, or charges after cancellation, your complaint can fall under unfair or deceptive consumer practices. That gives you a practical path through DTI even when the app's own support channel is slow.

There is no general online subscription cooling-off rule in Philippine law that automatically cancels every app purchase within a fixed number of days. So for Yoga-Go, your strongest position usually comes from evidence of misleading presentation, unauthorized billing, or poor cancellation handling rather than a simple change of mind.

How the withdrawal and cooling-off rules apply

The 7 working day cooling-off period in Philippine consumer guidance is more closely associated with door-to-door or direct sales. For online app subscriptions, that same automatic right is not broadly guaranteed in the same way. If Yoga-Go offered a trial that turned into a full renewal, your best argument is whether the conversion and pricing were clearly disclosed at signup.

That means screenshots matter. If you did not see a clear renewal price, or if the post-trial amount was presented poorly, save the ad, checkout page, and confirmation email. Those can be stronger than general statements when you escalate to DTI or your bank.

Where to complain and what to prepare

If support does not fix the issue, prepare a short complaint file with your name, account email, charge dates, exact amounts, screenshots, and a copy of your cancellation request. Submit the consumer complaint to DTI and keep a copy for your records. If the issue is a card or wallet transaction dispute, contact your bank, GCash, Maya, or card issuer on the same day you file the complaint.

For banking disputes, BSP is relevant because unauthorised or continued charges can be reported through your financial provider under BSP-regulated processes. In plain terms, DTI handles the consumer side and your bank handles the payment reversal side. Use both if needed.

Useful Philippine contacts

For consumer complaints, start with DTI's consumer channels and online complaint facilities. For payment disputes, contact your bank or e-wallet provider first, then escalate through BSP channels if the dispute process stalls. Since the official Yoga-Go sources do not list a local office in the Philippines, local enforcement will usually happen through DTI and your payment provider rather than through a local Yoga-Go branch.

The law names to remember are RA 7394 for consumer protection and BSP dispute rules for card or wallet charge complaints. Those two are the most useful if you are trying to recover money after an unwanted renewal.

What customers say about cancellation and refunds

Overall verdict from available reviews

Based on 5 unique reviews in the research set, cancellation appears difficult rather than easy. The sentiment trend is 0 positive and 5 negative, with repeated complaints about charges after cancellation requests, unclear trial conversion, and weak customer support. That matches the local issue pattern already reported for Philippine users: cancellation confusion and limited support channels.

To stay balanced, the app concept itself still has appeal because guided yoga at home is convenient and flexible. One reviewer even said the core exercise feature was decent. The problem is not the basic wellness idea. The problem is billing trust and post-purchase support.

Recurring themes in user feedback

Review summary table and real user quotes

• "You went ahead and charged me last the trial period for February for $38.99 [₱38.99] on my card without my approval." (TrustPilot)
• "Beware as suddenly 7 days later they took £38.95 after the £6.95 trial, and they ignored requests for refund." (TrustPilot)
• "I paid for a one month trial. A week later they took £47.39 from my PayPal account without my permission." (TrustPilot)
• "I continue to be ignored despite contacting directly and following up." (TrustPilot)
• "The core feature of exercise is okay but cancelling subscription is not user friendly. I was charged for the next month after I cancelled." (TrustPilot)

Documents to gather before and after you cancel

Your basic cancellation file

If you want the least hassle, create a small folder before you cancel. Put in your plan screenshot, latest receipt, next billing date, and the exact payment method used. This takes 3 minutes and can save days of back and forth later.

• Screenshot of your plan or subscription page
• Receipt with transaction date and amount
• Screenshot of your app store subscription page if applicable
• Bank or card statement line showing the charge

Extra proof for refund or chargeback cases

For refund requests, add your cancellation confirmation screenshot, case number from support, and any email replies. If you are disputing a charge through a bank, include the date you cancelled and the date the continued charge appeared. A mismatch between those 2 dates is often the key evidence.

After cancellation, keep monitoring statements for at least 2 billing cycles if the plan was monthly, or for several weeks around the expected annual renewal if the plan was yearly. This matters because some users only notice the continued charge after the statement closes.

Common mistakes that lead to another charge

Using the wrong cancellation channel

A classic mistake is cancelling on the website when the subscription was actually bought through App Store or Google Play. In that case, web support may not stop the store billing. The fix is simple: trace the merchant name on the charge and cancel in that same billing channel.

Real-world example: if your iPhone receipt came from Apple, you need the Apple subscription screen confirmation. A web support message alone may not be enough to stop the renewal.

Waiting until the renewal date itself

Many people wait until the last minute, then support does not reply before the charge posts. Since Yoga-Go does not publish exact response times or support hours, late cancellation is risky. Send the request before the next billing date, not on it.

A safer habit is to cancel at least 3 days early, then set a calendar reminder for the expected renewal date. That gives you a buffer if the contact form response is slow.

Expecting an automatic refund after cancelling

Cancellation and refund are not the same thing. Several reviewers said the subscription was eventually cancelled but the refund was denied or ignored. If you want money back for a fresh renewal, ask for it explicitly in the same message and include the charge amount and date.

Use a direct line such as “I request cancellation and refund of the renewal charged on [date].” That wording removes any doubt about what you are asking support to do.

Deleting the app and assuming billing stopped

Removing Yoga-Go from your phone does not cancel the subscription. App stores and direct card billing continue unless you actively terminate the recurring payment. This mistake is especially common after a free trial or low-cost introductory offer.

Always look for a cancellation confirmation page, confirmation email, or subscription status that says expired or cancelled. If you cannot prove that, act as if the subscription is still active.

Failing to save proof

Some users only realize they need evidence after support stops replying. By then, the original screen is gone and the billing cycle has moved on. Save every screenshot at the moment you cancel, including the date and time if visible on your phone or laptop.

This is the difference between a weak complaint and a strong one. With proof, your bank or e-wallet provider can compare your cancellation date with the charge date and assess the dispute much faster.

Quick comparison of cancellation methods

Side by side cancellation table

How to choose based on your situation

If you know where you subscribed, use that same channel. Web billing usually means web support or account settings. Apple billing means App Store. Google billing means Google Play. Registered mail is slower but can help when you need documented proof for a dispute file.

No single route is perfect here because Yoga-Go does not publish a complete official cancellation map. The practical approach is to use the original billing channel first, then back it up with a help center request and screenshots.

What to do right after cancellation

Immediate checks and statement monitoring

Right after cancelling, verify that you received a confirmation screen, email, or updated subscription status. Screenshot that proof and store it with your receipt. Then create a calendar reminder for your next billing date and one more reminder 3 to 5 days later.

Watch your bank, GCash, Maya, or card statement closely. If an unauthorized or continued charge appears, contact the payment provider immediately and mention that you already cancelled. In the Philippines, you generally have up to 60 days from the statement date to dispute the transaction under BSP-regulated processes.

Alternatives if you still want a yoga app

If you are leaving Yoga-Go but still want guided workouts, Asana Rebel is one of the more affordable alternatives at Premium pricing from ₱219 per month. It combines yoga-inspired routines with strength and HIIT, so it works well if you want something more fitness-heavy than classic yoga.

Yoga Anytime is another option for online classes at $18 (₱18) per month based on the provided conversion basis. If you prefer an in-person wellness experience in the Philippines, Yoga With Jordan offers retreat packages priced at ₱35,000 for 8 days, which is a very different model from an app subscription but may suit users looking for structure and community.

Useful links

• Official Yoga-Go website
• Yoga-Go Help Center
• Yoga-Go Terms
• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

Address and where to send a cancellation request

No verified physical cancellation address was published

The official sources reviewed do not provide a verified physical cancellation address for Yoga-Go. That means this is effectively an online-only cancellation process for most users. Use the help center contact form and your original billing channel instead of searching for a postal address that may not be valid.

Do not use [email protected] for Yoga-Go. That address belongs to the Philippine Retirement Authority context mentioned in the research notes and is unrelated to this fitness app. Sending your request there will only waste time and may cause you to miss your billing deadline.

The safest sending route for Philippine users

For direct web billing, send your request through the official help center form and keep a screenshot of submission. For App Store or Google Play billing, cancel in the store first and then contact Yoga-Go support only if you need a refund or need to report a billing problem.

If your case escalates, send your complaint file to DTI and your payment dispute to your bank, GCash, Maya, or card issuer. That two-track approach is usually the quickest way to protect yourself from another charge.