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Cancellation Fidelis: Easy Method
What is Fidelis
Service profile and what is actually known
Here is the truth: the available public information around Fidelis is messy. The support page lists contact details at Fidelis Support, but the pricing data reviewed for this guide points to a hardware-focused business rather than a clear recurring subscription service. That matters because many people searching for cancellation in the Philippines expect a normal account page with a cancel button, and the available source does not clearly show one.
The service context attached to Fidelis describes health and wellness or insurance-style coverage, while the pricing research says Fidelis operates as a hardware-only company with one-time purchases and no recurring subscription plans. Because of that conflict, you should treat any signup you made as channel-specific. In plain terms, your cancellation route depends on where you paid and what exact product name appears on your receipt.
What users may have paid for
The verified data includes three one-time plan labels: Beginner Trader Plan at $399.00 (₱399), Professional Trader Plan at $5000.00 (₱5,000), and Expert Trader Plan at $20000.00 (₱20,000). These are listed as one-time payments, not monthly or yearly subscriptions. No verified source shows a free trial, recurring renewal cycle, or a minimum lock-in period.
If you were charged by Fidelis, check whether the payment was really for a one-time purchase, an insurance-related plan, or a third-party service using the Fidelis name. That one detail will save you time. Many failed cancellations happen because people contact the wrong company and only realize it after a long phone wait.
Availability and practical situation in the Philippines
For users in the Philippines, there is no verified evidence of local pricing in pesos beyond converted figures, no stated local hotline, and no confirmed support hours. The published support details are phone 800-930-1015 and email [email protected], with no live chat listed. No specific Philippines-only issue was identified in the research, but unclear billing and delayed help are common complaints in user reviews.
Heads up: if you paid with a local card, GCash, or Maya, your strongest proof is usually your statement line plus the receipt email. Since the official cancellation flow is not publicly spelled out, your own payment records become the key document for stopping future charges or disputing a charge later.
How to cancel Fidelis
Before you start, gather proof and identify the billing channel
Many Fidelis users get frustrated because the cancellation path is unclear, charges may continue, and refund answers are slow. Start by checking your bank or e-wallet history for the exact merchant name, amount, and transaction date. Save a screenshot of your current account page, your receipt, and any email showing the plan name or member ID.
Also note your next billing date if one exists. The best available rule from the research is to cancel before the next billing date. If your account does not clearly show a renewal date, use your last successful charge date as your working reference and act at least 3 to 5 days earlier.
- Screenshot the account dashboard, plan page, and billing page.
- Save the receipt email and transaction ID.
- Write down the phone number 800-930-1015 and email [email protected].
- Check whether the charge came from card, GCash, Maya, or another channel.
Cancel through the website or account area
No verified source provides an exact web click path such as Account > Billing > Cancel. That means you should use the support contact page as your main online route and ask for written cancellation confirmation. The official support contact page is Fidelis Support Contact Us.
Open the support page, use the available contact option, and send a clear cancellation request with your full name, account email, phone number, order number, and the date of the last charge. Ask for two things in the same message: cancellation confirmation and confirmation that no further charges will be made. If you have account access, take a fresh screenshot right after sending the request.
- Use the support page to submit your request in writing.
- Include the exact amount charged, such as ₱399 or ₱5,000.
- Ask for a cancellation reference number.
- Request a reply by email so you have written proof.
Cancel by phone or email
If the online route gets you nowhere, call 800-930-1015 and follow up immediately by email to [email protected]. The reviews show long hold times and dropped calls, so do not rely on a phone call alone. One reviewer wrote, "I called and sat through 10 minutes of navigating their phone system to speak with a representative. Within 30 seconds the rep hung up on me. They requested a call-back number 'in case we get disconnected' but they never called back." (TrustPilot)
When calling, ask the agent to read back the cancellation date, the account email on file, and whether billing will stop right away. After the call, send an email recap within 10 minutes. Put the subject line in a simple format such as "Cancellation request - account email - last charge date" so it is easy to find later if you need to complain to DTI or your bank.
- Call 800-930-1015.
- Email [email protected] right after the call.
- Ask for the effective cancellation date.
- Save call logs and screenshots.
Cancel by registered mail if you want stronger proof
If your account is high-value or support has ignored you, you can send a cancellation letter to the listed address. This route is slower, usually about 5 to 10 business days, but it gives you a paper trail. If you prefer not to line up at the post office, services like Postclic offer a digital registered letter with timestamped proof of sending, receipt, and opening.
Use registered mail for larger disputed amounts, repeated billing after a cancellation request, or if you are preparing for a chargeback. Include your name, contact details, account email, the amount charged, the last billing date, and a direct sentence stating that you are cancelling and revoking authorization for future charges.
After you send the cancellation request
Access and billing status
No verified source explains exactly whether access continues until the end of a billing cycle, because no clear recurring subscription terms were found. The safest assumption is practical rather than theoretical: if your purchase was one-time, there may be nothing to renew, and cancellation mainly means closing support contact or stopping any related recurring authorization if one exists.
If there is a live plan on your account, watch for one of two outcomes. Either access stops immediately after support processes the request, or access stays active until the next billing date. Since Fidelis does not publicly clarify this, check your account and your payment method on the same day you receive confirmation.
Auto-renewal and your data
No verified auto-renewal clause was found, and no minimum commitment period was found either. That sounds good on paper, but in practice it means you should not assume anything. If your email confirmation does not clearly say "no further charges," reply and ask for that exact wording.
No public data retention policy was found for post-cancellation account data. Save anything you may need before cancelling, including invoices, ID cards, policy summaries, support messages, and screenshots. If the portal later becomes inaccessible, those files may be the only proof you have.
Refund policy and charge disputes
What the available policy says
Refund information is thin, and that is one of the biggest pain points for users. The research basis for this guide found no refund after cancellation and no separate refund rule for unused periods. It also found no clear information on billing-error refunds.
In simple terms, do not expect a pro-rated refund unless support approves it in writing. If you cancel after a charge posts, the most realistic outcome based on the available data is that the charge stands unless you can show an unauthorized payment, duplicate charge, or a billing mistake.
How to ask for a refund anyway
Even with a weak published policy, you should still send a direct refund request if the charge was wrong. Use the support page or email [email protected], attach the receipt, and explain the problem in one short paragraph. Include the exact amount, date, and why you believe the charge should be reversed.
- Your full name and account email.
- Transaction date and amount.
- Screenshot of the charge on your statement.
- Copy of your cancellation request if you already sent one.
Chargeback in the Philippines if the charge continues
If Fidelis keeps charging you after cancellation, you can dispute the transaction through your bank, credit card issuer, GCash, or Maya. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute an unauthorized or continued charge under BSP complaint handling rules. Keep your cancellation email, screenshots, and call logs because banks usually ask for evidence.
For consumer complaints about online services, you can also escalate to DTI under the Consumer Act of the Philippines or RA 7394. Use chargeback as the last resort when support ignores you or denies a clearly wrong charge. In real cases, good documentation often matters more than long explanations.
Fidelis plans and pricing
Published prices found in the research
The pricing data attached to Fidelis does not look like a standard subscription menu. It lists one-time purchases, and the same research also says Fidelis is a hardware-only company with no subscription-based services. Because of that conflict, read this table as the available published pricing data, not proof of a recurring plan.
Plan | Price (USD / PHP) | Period |
|---|---|---|
Beginner Trader Plan | $399.00 (₱399)* | One-time |
Professional Trader Plan | $5000.00 (₱5,000)* | One-time |
Expert Trader Plan | $20000.00 (₱20,000)* | One-time |
Prices are approximate, converted from USD at the rate 1 USD ≈ 1.0 PHP. Check the official website for exact local prices.
What these prices mean for cancellation
The least expensive published option is the Beginner Trader Plan at $399.00 (₱399), while the most expensive is the Expert Trader Plan at $20000.00 (₱20,000). Since all three are shown as one-time payments, there is no monthly-versus-annual savings comparison to make. There is also no verified cancellation fee or early termination fee in the available terms data.
If your charge does not match any of these amounts, that is a red flag to investigate right away. It could mean you signed up for a different Fidelis-branded service, a third-party product, or a payment that was not authorized in the way you expected.
Your rights in the Philippines when cancellation is unclear
Consumer Act protections that matter here
In the Philippines, the main baseline protection is the Consumer Act of the Philippines or RA 7394. For online and service-related complaints, DTI is the agency most people will deal with. For payment disputes on cards and e-wallets, BSP rules matter because they shape how banks and payment providers handle charge disputes.
For Fidelis specifically, these rights matter most when support is hard to reach, when you were billed after asking to cancel, or when the product sold to you was not described clearly. If that happens, your screenshots, receipts, and confirmation emails are the strongest evidence you can bring to DTI or your bank.
Cooling-off and withdrawal in plain language
A seven working day cooling-off period generally applies to door-to-door or direct sales, counted from signing the contract or receiving the goods, as long as the goods are returned in original condition. For ordinary online purchases in the Philippines, there is no universal statutory cooling-off rule that automatically covers every digital transaction. Some sellers offer 7 to 14 days as a store policy, but that is not the same as a blanket legal right.
So if your Fidelis purchase happened online, do not assume you can cancel for any reason after payment. Act fast, ask in writing, and keep proof of the date you sent the request. If the sale was made through direct selling conditions, the seven working day rule may help more.
How to complain to DTI or BSP
If support does not fix the issue, file a complaint with DTI for the service problem and with your bank or e-wallet for the payment problem. For card disputes in the Philippines, banks often expect the complaint within 60 days from the statement date. That window can pass quickly, so calendar it the same day you notice the charge.
- Prepare your ID, receipt, screenshots, and cancellation email.
- Write a short timeline with dates and amounts.
- Send the merchant complaint to DTI.
- Send the charge dispute to your bank, GCash, or Maya.
What customer reviews say about the process
Overall verdict from the reviews
The overall trend is poor. The review set provided for this guide shows 0 positive and 5 negative out of 5 unique reviews, even though one quoted comment describes helpful support on documents. The bigger pattern is delay, hard-to-reach support, and frustration with billing or account access.
No specific local Philippines complaint pattern was identified in the research, but the issues are familiar: unclear cancellation, long wait times, and fear of being charged after trying to stop service. The truth is, Fidelis looks harder to deal with than it should be when something goes wrong.
Recurring themes and source summary
Theme | Frequency | Typical example |
|---|---|---|
Phone delays | 3 reviews | Long hold times |
Account access | 1 review | Login loop |
Billing concern | 1 review | Money taken |
Source | Rating | Main topic | Sentiment |
|---|---|---|---|
TrustPilot | 1/5 | Customer service | Negative |
TrustPilot | 1/5 | Ease of cancellation | Negative |
TrustPilot | 5/5 | Refund | Positive |
- "I had some discrepancies in my premium payment and I called the customer care to understand the issue. Firstly, getting to talk to someone at the customer care is a pain as the automated system keeps navigating you internally for hours. I lucked out one day and was speaking to someone who put me on hold for 45 minutes to check my details. She seemed very disinterested in talking to me and hung up the call for no reason! I still have no update on my plan. Fidelis Care is careless and insensitive!!" (TrustPilot)
- "I enrolled in January 2026 and still have not received an insurance card. I tried to use their site to print out one, but it just takes you in circles and you could never sign in. And I stay on the phone waiting a few times for at least 45 minutes to an hour waiting for someone to pick up the phone." (TrustPilot)
- "I had a problem with my documents, but the support team helped me." (TrustPilot)
Documentation checklist before and after you cancel
What to save before sending any request
Do not start with the call. Start with evidence. Save a screenshot of the account page, billing page, current plan name, and the last charge. If the site is unstable or sends you in circles, these images may be your only proof of what you saw on that day.
- Account dashboard screenshot
- Plan or policy page screenshot
- Receipt email or invoice PDF
- Transaction ID and statement line
What to keep for refunds, disputes, and follow-up
For a refund request or chargeback, gather the transaction amount, date, payment channel, and your cancellation message. After cancellation, keep the confirmation email, a screenshot of the sent message, and at least one bank statement showing no further billing. Monitor statements for at least 2 billing cycles if the merchant previously charged on a recurring pattern.
If you paid through GCash or Maya, download the transaction details screen right away. App screens can change, and support teams often ask for exact timestamps, reference numbers, and the merchant descriptor.
Common mistakes that make Fidelis cancellation harder
Four errors people make all the time
The biggest mistake is using only one channel. If you call 800-930-1015 and the call drops, you have no written trail. Use at least two channels on the same day, usually phone plus email, or support form plus email.
Another common mistake is asking to cancel without attaching proof. If support cannot quickly match your account, your request may sit unanswered. Include your full name, account email, last charge amount, and a receipt screenshot in the first message.
- Relying only on phone support with no email follow-up.
- Sending a cancellation request without the receipt or account email.
- Expecting an automatic refund after cancellation.
- Failing to check the next statement for repeat charges.
Real-world scenarios and the fix
A review described being stuck in a login loop and waiting 45 to 60 minutes on the phone. In that situation, do not keep retrying the same broken path for days. Send the cancellation request by email immediately, then prepare a registered letter if the amount is significant.
Another review alleged money was taken and trust was broken. If that happens after you already asked to cancel, move quickly on the payment side. File a dispute with your card issuer, GCash, or Maya within the 60-day dispute window commonly used under BSP complaint handling practice.
Quick comparison of cancellation methods
Methods, timing, fees, and effort
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No fee found | Easy |
App Store (iOS) | Before next billing | No fee found | Medium |
Google Play (Android) | Before next billing | No fee found | Medium |
Registered mail | 5-10 business days | No fee found | Higher, best proof |
Key takeaway
Use the method that matches your evidence and urgency. If your account portal works, start online. If support is slow or the amount is large, add email and consider registered mail for stronger proof. App Store and Google Play are listed in the research table, but no verified source confirms Fidelis sells app subscriptions through those stores, so treat them as relevant only if your receipt clearly came from Apple or Google.
What to do after cancellation is sent
Immediate follow-up and statement monitoring
Right after sending the request, save the confirmation, screenshot the sent page, and set a calendar reminder for your expected next billing date. Then check your account page again within 24 to 48 hours. If nothing changes, follow up with the same message thread so the history stays in one place.
Monitor your bank, credit card, GCash, or Maya transactions for at least 60 days. If an unauthorized or continued charge appears, ask your provider for a chargeback and attach the cancellation proof. DTI handles the consumer complaint side under RA 7394, while BSP-related channels matter for payment disputes.
Alternatives and useful links
If you are leaving Fidelis and still want a financial or coverage-related option, the research named one alternative: FWD Philippines Peso Fixed Income Fund. It is described as a fund focused on medium-term growth through fixed-income securities from Philippine corporations, government issuers, and accredited banks. No price range was specified in the available data.
- Fidelis support contact page
- Fidelis official website
- Department of Trade and Industry
- Bangko Sentral ng Pilipinas
Postal address and where to send written cancellation
Physical address on file
If you want to send a written cancellation notice, use the postal address listed in the service context for this guide:
- 19761 Bixby Dr, Cupertino, California, 95014-3324
Use your full name, account email, phone number, and the exact charge details in the letter. Ask for written confirmation that the account is cancelled and that future charges are stopped.
When the online route may still be faster
For most users in the Philippines, online contact and email will likely be faster than physical mail, especially when you need a same-week response. Still, a postal letter can help if support does not answer and you need a stronger evidence trail for DTI, BSP, or a bank dispute.
If you are dealing with repeated billing, use both tracks: send the email now and prepare the registered letter the same day. That combination usually gives you the best record without waiting too long.
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Written by Miguel Villanueva
Postclic editor · 3 years experience
Editor at Postclic for 3 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
Before canceling your Fidelis plan, gather proof of your payment, including your bank or e-wallet transaction details, and save screenshots of your account page and receipt. Identify the billing channel used for your payment.
To cancel your Fidelis plan online, visit the Fidelis Support contact page and submit a cancellation request in writing, including your account details and asking for confirmation of cancellation.
If you prefer to cancel by phone, call 800-930-1015, then follow up with an email to [email protected] summarizing your cancellation request to ensure you have proof.
Yes, you can cancel your Fidelis plan by sending a written request via registered mail to ensure you have stronger proof of your cancellation.
After sending your cancellation request, monitor your email for confirmation from Fidelis regarding the cancellation and ensure that no further charges will be applied to your account.