Cancellation Simple Life: Easy Method

What is Simple Life

A health and wellness app with a subscription model

Simple Life is a health-wellness app focused on habit tracking, meal planning, and guided fasting. Its service model is subscription-based, and its terms page is published at simplelife.com/terms. The company does not clearly spell out a detailed cancellation flow in those terms, which is one reason many users feel lost when they try to stop billing.

For users in the Philippines, that lack of clarity is the real issue. People usually get frustrated when they cancel, think they are done, and then worry about another charge hitting their card, GCash, or Maya. Here is the thing: the official help center does provide a cancellation article, but the legal terms themselves do not give much practical detail "No cancellation procedure found in Terms of Service" (simplelife.com).

What users are actually paying for

The paid offer centers on personalized wellness guidance, not just a basic timer or meal log. Based on the service description, users pay for guided fasting tools, personalized plans, and support for building routines around food and daily habits. That puts Simple Life in the same broad category as Noom, MyFitnessPal, and Fitbit Premium, though each product handles coaching and tracking differently.

If you signed up expecting a simple one-time purchase, that may be why the billing feels confusing. The terms do not show a minimum commitment, do not show a free trial clause, and do not show an auto-renewal clause "No minimum commitment found in Terms of Service" and "No auto-renewal clause found in Terms of Service" (simplelife.com). In plain English, the public terms are missing several details people normally look for before subscribing.

How it behaves in the Philippines

Simple Life is accessible online in the Philippines, and local users may pay through common card or wallet methods depending on the channel used at checkout. One user complaint specifically mentioned payment via GCash, which matters because local users often expect fast proof of purchase and easy support after a wallet payment.

Support details are more concrete than the legal terms. The help page is available at the official cancellation help article, chat is available through the widget on that page, and support email is [email protected]. No phone number and no support hours were published in the research data.

How to cancel Simple Life without getting charged again

Checks to do before you tap cancel

A lot of people in the Philippines only discover billing problems after the next statement arrives. To avoid that, check your current plan name, payment channel, and next billing date before doing anything. Save screenshots of your account page, active plan page, and any receipt email you received when you first subscribed.

This prep matters because users report difficulty canceling through the app interface, and some also report sync issues across multiple devices. If your phone app and web account show different status screens, trust the channel that shows billing details and always keep proof. A clean folder with screenshots, timestamps, and payment receipts can save you if you need DTI or bank support later.

• Screenshot your active subscription page
• Note the exact next billing date
• Check whether you subscribed on web, App Store, or Google Play
• Save the receipt email and transaction ID
• Back up any health or habit data you want to keep

Cancel through your Simple Life account or help page

The official terms do not show a cancellation path, but the help center has a dedicated article for ending your subscription at Simple Life help. In practice, start by logging into the same account used for purchase. Then open your account or subscription area and follow the cancellation prompts shown there. If the app is not cooperating, open the help article in a browser and use the chat widget in the lower-right corner.

The truth is, Simple Life’s cancellation flow is more complicated than it should be because the terms page and support page are not aligned. If you cancel on the web, take screenshots of every step, especially the final confirmation. If a retention offer appears, do not assume that closing the page means canceling. Stay in the flow until you see a clear success message or receive confirmation by email.

• Log in with the same email used for billing
• Open Account or Subscription settings
• Follow the cancellation prompts shown on screen
• Capture the confirmation screen
• Check your inbox for a confirmation email

Cancel by email, chat, store billing, or registered mail

If the self-service route fails, contact support at [email protected] and use the chat widget on the official help page. There is no published phone number and no published support schedule in the verified data, so email and chat are the main direct channels. In your message, include your account email, billing date, payment method, and a clear line such as: “Please cancel my subscription effective before the next billing date and confirm by email.”

If you subscribed through App Store or Google Play, cancel from that same store billing channel as well. Many continued-charge complaints happen because users delete the app but do not end the store subscription. For postal proof, you can also send a registered letter to the available physical address, although it is not the main digital route. Some users now use digital registered-mail services such as Postclic for time-stamped proof of sending and receipt when they want stronger documentation without going to a branch.

The available mailing address comes from the provided service context, not from a dedicated subscription-cancellation page. Use it only as a backup proof channel if web, chat, or email fail.

• Support email: [email protected]
• Chat: widget on the help page
• Phone: no published number
• App Store: cancel in Apple subscriptions
• Google Play: cancel in Play subscriptions

After you cancel, what actually changes on your account

Access and billing status after cancellation

Simple Life does not clearly state in its public terms how long paid access continues after cancellation. The safest working assumption is that cancellation should stop the next renewal, not instantly erase access you already paid for. That is why your screenshot of the billing date matters so much.

If you do nothing, you should assume billing may continue until the subscription is properly stopped through the same channel used for purchase. Since no auto-renewal clause was found in the published terms, the practical rule is simple: do not rely on the terms page to explain your renewal status. Rely on your account screen, receipt trail, and store subscription page if Apple or Google handled the billing.

Your data after ending the plan

No data retention policy was found in the published terms "No data retention policy found in Terms of Service" (simplelife.com). That means Simple Life does not clearly say how long your personal data, logs, or meal history stay in the account after cancellation. If your fasting records or habit history matter to you, save screenshots before ending the plan.

This missing detail is more than a technical footnote. Some local users already report sync issues across multiple devices, so if your information is split between phone and web, export or capture it before canceling. Once your paid access changes, you may find it harder to retrieve older entries.

Simple Life refund policy and what Filipino users can realistically expect

What the published policy says about refunds

Simple Life does not clearly publish a refund policy in the verified terms data. The research found "No refund policy found in Terms of Service" for general refunds, unused periods, and billing errors (simplelife.com). If you were hoping for a pro-rated refund for unused days, the company does not publicly promise one in the available terms.

That is exactly why refund disputes become stressful. Users in the Philippines often cancel because the process is unclear or because the app does not work as expected, then they expect the unused part to be refunded. Based on the available sources, there is no clear public promise that this will happen automatically.

Your rights in the Philippines if the charge looks unfair

For Philippine users, the Consumer Act of the Philippines, Republic Act No. 7394, and DTI complaint channels are the main local framework for online subscription disputes. There is no universal cooling-off period for all online purchases, but door-to-door or direct sales can have a 7 working day cooling-off period under local consumer rules. For online subscriptions like this one, the practical route is usually a complaint to the seller, then DTI if the issue is not fixed.

If the problem is an unauthorized charge or a charge that continued after a confirmed cancellation, your bank or wallet provider becomes important. Under BSP-related dispute practice, cardholders commonly have up to 60 days from the statement date to dispute a transaction. That can apply through your credit card issuer or local payment channels such as GCash or Maya, depending on how the charge was processed.

How to request a refund step by step

Start with a written request to [email protected] and attach your proof. Include the transaction date, amount, last 4 digits of the card if relevant, and screenshots of your cancellation attempt. Ask for two things in one message: written cancellation confirmation and refund review for the disputed charge. This keeps your record clean if you need escalation.

If you paid through Apple or Google, also use the store refund route because those platforms sometimes control the billing relationship. If support does not answer or refuses despite clear proof, you can escalate to your bank, GCash, Maya, or card issuer for chargeback review. Save every email and screenshot because DTI and financial dispute teams will ask for them.

• Send refund request to [email protected]
• Attach receipt, date, amount, and screenshots
• Ask for cancellation confirmation in writing
• If billed by Apple or Google, request through that store too
• If unresolved, contact your bank, GCash, Maya, or card issuer within 60 days from statement date

Terms and subscription conditions for Simple Life that are still unclear

What the terms page does and does not say

The public terms at simplelife.com/terms leave several subscription basics unclear. No auto-renewal clause was found, no minimum commitment was found, no free trial terms were found, and no applicable law or dispute-resolution clause was specified in the research data.

For a paid digital service, that is thinner than most users expect. If you signed up after a promo page or quiz funnel, the terms page may not answer basic questions such as when the next charge hits, what happens if you cancel mid-cycle, or whether data remains after cancellation. That gap is why screenshots of the checkout page are so valuable.

How those missing terms affect you as a subscriber

In practical terms, you should assume nothing that is not shown in writing on your receipt, account page, or support confirmation. If the company later says your plan renews on a date you did not expect, your best evidence is the original checkout record and your cancellation timestamp. A vague terms page usually puts more pressure on the user to document everything.

For Simple Life specifically, the missing free-trial language also means you should not assume trial protections or conversion terms from the public terms alone. If you got a promotional offer, capture that exact offer screen. It may be the only place showing the price, timing, and conditions you actually accepted.

Simple Life plans and pricing in the market context

Published prices connected to the Slim Life name

The verified pricing data provided for this guide comes from the Slim Life Meal Plan offered by Eat's Life Manila, not from a recurring in-app subscription price page for Simple Life. That matters because these are package prices in the local market context, and they show what Filipino users may compare against when deciding whether a wellness app still feels worth paying for.

Which option costs more and what to watch for

The lowest published package in the verified data is ₱2,875.00 for 5 days, and the highest is ₱9,500.00 for 20 days. Delivery is available only in select areas and comes with an extra fee, and the order cut-off is 12 n.n. daily for next-day delivery (eatslifemanila.com). So the real total can go higher than the sticker price.

For app cancellation purposes, the key takeaway is this: compare any active Simple Life app charge with what you are actually getting. If the app subscription is no longer useful and there is no clear refund promise, stopping the next billing cycle quickly usually matters more than waiting and hoping support fixes it later.

Your rights in the Philippines if Simple Life will not cancel cleanly

The laws and agencies that matter

In the Philippines, the most relevant consumer protection framework for this kind of dispute is the Consumer Act of the Philippines, Republic Act No. 7394, together with DTI complaint handling. For billing disputes involving cards and some electronic payments, BSP rules and your bank or e-wallet dispute channels are also part of the picture.

Applied to Simple Life, this means you can challenge misleading subscription handling, unclear billing, or continued charges after cancellation proof. The company’s public terms do not clearly explain refunds, renewal, or data retention, so your evidence becomes central. DTI deals with consumer complaints, while BSP-related channels matter for payment disputes.

Cooling-off, withdrawal, and how to file a complaint

For door-to-door or direct sales, local rules recognize a 7 working day cooling-off period. For online or app subscriptions, there is no broad universal statutory cooling-off period in the same way, so you usually rely on the merchant’s own terms, platform rules, and general consumer protection standards under RA 7394. Since Simple Life does not clearly publish a withdrawal right in the terms, you should act quickly if the sign-up was unclear or unauthorized.

If support does not solve the issue, gather your proof and file a complaint with DTI. Include your cancellation screenshots, receipt, support email trail, and bank statement line. If the issue is a continued or unauthorized charge, contact your card issuer, GCash, Maya, or bank and request a formal dispute or chargeback review within 60 days from the statement date.

• Collect proof of signup and cancellation
• Email Simple Life and request written resolution
• File with DTI if the company does not fix the issue
• Open a payment dispute with your bank or wallet provider if needed

What customers say about cancellation and support

Clear verdict from the available review data

Based on the available review sample, cancellation and support look more difficult than smooth. The sentiment data shows 0 positive and 1 negative out of 1 unique review, so the sample is tiny, but it points in the same direction as the local issue reports about app cancellation difficulty and device sync problems.

With only negative review evidence available, honesty matters. This does not prove every user has a bad experience, but it does mean there is no verified positive cancellation review in the dataset. On the positive side, the company does provide a help page, chat widget, and support email, which at least gives users more than one route to contact support.

Recurring themes and source summary

• "I have not received any details of the 100-in-1 policy I purchased and your app is not working. Please give me a confirmation of the policy I paid via GCash. Thank you." (TrustPilot)

Documents to prepare before and after cancellation

What to save before you cancel

If you want the process to stay clean, save the boring stuff before you click anything. Capture the account email, current plan screen, next billing date, and any order or receipt confirmation. These records matter because the public terms do not clearly explain renewal, refunds, or data retention.

• Screenshot of plan or subscription page
• Screenshot of next billing date
• Receipt email or invoice
• Payment method details
• Saved app data or health logs

What to keep for refunds or later disputes

For a refund request, you need the transaction ID, charge amount, charge date, and proof that you asked to cancel before the next billing. If you used GCash, Maya, or a bank card, keep the statement entry as well. For Apple or Google billing, save the store subscription screen and any cancellation email from the platform.

After cancellation, keep the final confirmation screen and email in one folder. If a charge appears later, that single folder can support a refund request, DTI complaint, or chargeback review within the 60-day dispute window commonly used by banks and card issuers in the Philippines.

Common mistakes that cause extra charges

Using the wrong cancellation channel

A classic mistake is deleting the app and assuming the subscription is gone. If the charge was started through App Store or Google Play, the store billing must usually be stopped in that same ecosystem. Deleting the app alone does not end billing.

Another version of the same problem happens when users try only the in-app route even though the app interface is glitchy. If the app does not confirm cancellation, move to the help page, email, or the store subscription settings and capture proof there.

Missing proof, timing, and refund expectations

Many billing disputes become harder because the user has no screenshot of the final cancel screen. If support later says no request was completed, your proof may be the only thing standing between you and another charge. Always save timestamps and email confirmations on the same day you cancel.

Refund expectations also trip people up. Since no refund policy was found in the terms, do not assume unused days will be refunded automatically. Ask for the refund in writing, but plan as if your main win is stopping the next charge, not recovering every peso without a dispute.

• Do not rely on app deletion alone
• Do not wait until billing day
• Do not skip screenshots
• Do not assume pro-rated refunds
• Do not ignore store billing settings

Quick comparison of all cancellation routes

Method comparison table

How to choose the route that fits your situation

If your account page works and gives a clear confirmation, web cancellation is the fastest route. If Apple or Google handled billing, the store route is often cleaner because that is where the renewal switch actually lives. If you are already in a dispute, registered mail adds stronger paper proof, though it is slower than digital channels.

No single method fits everyone. The best move is to match the cancellation route to the original billing route, then back it up with email or screenshots so you have evidence if support or your payment provider asks later.

What to do in the days after you cancel

Immediate follow-up, bank checks, and chargebacks

Right after canceling, check for a confirmation email and take one more screenshot of your account status. Put a calendar reminder 3 days before the old billing date and another one on the billing date itself. This helps you catch a failed cancellation before weeks pass.

Watch your bank, GCash, Maya, or card statement for at least one full billing cycle. If an unauthorized or continued charge appears, contact the payment provider quickly and request a dispute or chargeback review. In the Philippines, cardholders commonly have up to 60 days from the statement date to dispute a transaction, and DTI can handle the consumer complaint side under RA 7394.

Alternatives and useful links

If you are leaving Simple Life but still want wellness tracking, there are solid alternatives. Noom focuses on coaching and behavior change at $59 - $199 per month (about ₱3,304 - ₱11,144). MyFitnessPal offers a free tier and Premium at $9.99 per month (about ₱560). Fitbit Premium is $9.99 per month or $79.99 per year (about ₱560 per month or ₱4,480 per year). These are approximate PHP conversions for comparison only.

• Simple Life terms
• Simple Life cancellation help
• Slim Life Meal Plan pricing reference
• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

Address and whether you really need to mail anything

The available physical address

No dedicated subscription-cancellation postal address was verified on Simple Life’s public cancellation materials. The service context provided one physical address, but it appears tied to broader brand context rather than a clearly published subscription cancellation office. If you use it, treat it as backup documentation rather than your main route.

The available address is:

• No.27-2, Jalan USJ Sentral 3, Taman Perindustrian Subang Permai, 47600 Subang Jaya, Selangor, Malaysia

If you send a letter, include your account email, payment date, and clear cancellation request. Also use email or chat on the same day so you are not waiting 5 to 10 business days for postal delivery while the next billing date gets closer.

Best practical approach for most users in the Philippines

For most people, this is an online-only process even if a mailing address exists. Start with the official help article, your account page, and support email at [email protected]. Then verify your billing channel in App Store or Google Play if those platforms were involved.

Just a reminder: the fastest cancellation is not always the safest cancellation. The safest one is the route that gives you written proof before the next billing date. With Simple Life, proof matters because several key subscription terms are still not clearly published in the verified terms data.