Cancellation Yourselfirst: Easy Method

What is Yourselfirst

A short profile of the service

Yourselfirst appears to be a digital self-care and wellness subscription service. Based on the available public material, it offers personalized resources and guidance focused on mental and physical well-being, but the company does not clearly publish basics such as founding year, headquarters, parent company, or user numbers on the sources reviewed. That lack of detail matters because it makes cancellation and billing expectations harder to verify before you subscribe.

For users in the Philippines, the truth is the service feels more opaque than it should be. The clearest verified cancellation help page is hosted on Zendesk, and the only public support contact clearly listed is [email protected]. A direct phone line is not available, and no live chat was found in the reviewed sources.

What people are likely paying for

The paid offer identified in the research is a recurring subscription called Yourselfirst Subscription priced at $29.95 (₱30)* per month. The price conversion in the source uses a rough 1:1 rate, so treat the peso figure as only a placeholder and not a market exchange rate. In practical terms, users seem to be paying for access to personalized digital wellness content or tools rather than a one-time product.

There is no verified public information in the reviewed sources about a free trial structure, minimum contract term, or automatic renewal wording in the terms page. That does not mean those things do not exist in the actual checkout flow. It means you should capture the checkout page, billing page, and confirmation email before you commit, especially if you are using a card, GCash-linked card, or Maya virtual card.

Availability and behavior in the Philippines

Yourselfirst is accessible online, but there is no verified Philippines-specific pricing page, no published local customer service hours, and no confirmed Filipino language support in the sources reviewed. Payment and account handling appear to be web-based, which is common for global digital subscriptions, but local users may run into the usual problem of foreign merchants charging outside regular business hours in the Philippines.

Two local pain points show up early. One is difficulty finding a clear cancel option. The other is limited support contact information. If you signed up quickly and now want out, you are not alone. Many users get frustrated when the process is unclear, when charges continue after a cancel request, or when refund requests go nowhere for days.

How to cancel Yourselfirst without getting billed again

Checks to do before you touch the cancel button

Before cancelling, gather three things: a screenshot of your current plan page, the date of your next billing cycle, and proof of the last charge amount. This matters because several public complaints mention continued billing after a user believed the subscription was already canceled. If you only keep one piece of proof, make it the final cancellation confirmation screen and the timestamp.

Also save anything you may need later, such as downloadable reports, wellness records, receipts, or account emails. The terms page reviewed does not explain data retention after cancellation, so assume access could change without much warning. If your next charge is close, cancel immediately and send an email the same day so there is a second record in your inbox.

Cancel through the web account

The service notes in the research point to this click path inside the web app: Profile > Account settings > Manage Plans. That is the most concrete route available for users trying to stop recurring billing. The verified help resource for cancellation is the Zendesk article linked later in this guide, and it is the best official page to keep open while you go through the steps.

Once you are in Manage Plans, look for wording such as Cancel subscription, End plan, or Turn off renewal. Since the reviewed sources do not reproduce the full screen flow, move slowly and take screenshots of each page, especially any page that shows a retention offer or a confirmation message. If you reach a page saying your plan stays active until the end of the current cycle, capture that too.

If the account page is confusing or the cancel option is hard to find, use the help article and then immediately follow up by email to [email protected]. In that email, include your account email, the exact date and time you canceled, and the amount of your latest charge. Ask for a written reply confirming that renewal is off and that no further billing will happen after the current paid period.

Cancel by email, and use a paper trail if support goes quiet

Yourselfirst does not list a public phone number, and no live chat was found in the reviewed sources. That leaves email as the practical backup method. Send your message to [email protected] with a direct subject line such as “Cancel subscription and stop renewal.” Put your account email, last 4 digits of the charged card if relevant, charge date, and a screenshot of the account page in the message.

If you do not receive a reply within 24 to 48 hours, send a follow-up in the same thread so the timeline stays clear. If you prefer a formal written notice, a registered letter is one option, although no public physical cancellation address was found for Yourselfirst. Some users now use digital registered delivery services such as Postclic because they create timestamped proof of sending, receipt, and opening, which can help if a billing dispute comes up later.

• Use the web path noted in the service guidance: Profile > Account settings > Manage Plans
• Open the official help article while canceling so you can compare each screen
• Save screenshots of the plan page, cancel flow, and final confirmation
• Email [email protected] on the same day for written proof
• Check your bank app after the next billing date to make sure no new charge appears

What about App Store or Google Play?

The reviewed sources do not confirm that Yourselfirst sells subscriptions through App Store or Google Play. For that reason, do not assume your mobile store controls the billing unless your receipt clearly comes from Apple or Google. If your receipt came from Yourselfirst directly, cancelling inside Apple subscriptions or Google Play subscriptions will not stop a direct website charge.

If you originally paid through a mobile store, cancel in that same store and keep the receipt page as proof. If you are unsure, search your email for the merchant name shown on the billing receipt. The billing source matters more than the device you used to sign up.

What changes after you cancel, and what may stay active until billing ends

Access to the service after cancellation

The available sources do not give a precise rule on whether access ends immediately or continues until the end of the paid month. In many digital subscriptions, cancellation stops renewal but keeps access until the current billing period ends. Because Yourselfirst does not clearly publish this point in the reviewed material, you should assume the safer scenario: your access may continue only until your next billing date, not beyond it.

That is why screenshots matter. If your cancellation screen says you keep access until a specific date, save it. For example, if your monthly renewal is on April 28 and you cancel on April 10, the normal expectation would be access until April 28, but you need the service’s own message as proof.

If you do nothing, billing may continue

No explicit auto-renewal clause was found in the reviewed terms source, but the product is presented as a monthly subscription priced at $29.95 (₱30)*. In plain terms, monthly subscriptions usually continue until you switch off renewal. If you are still inside an active cycle and do nothing, the practical risk is another charge on the next billing date.

Several public complaints mention charges after a user believed cancellation was complete. That does not prove every case, but it is a strong enough warning to monitor your card or e-wallet closely. Set a calendar reminder for the day before and the day after the next expected renewal date.

Your account data and saved content

The reviewed terms page does not explain what happens to account data after cancellation. There is no verified statement on deletion timing, retention period, or export options. So if your account contains reports, self-care plans, or any personal entries you may want later, download them before canceling.

If there is no export button, take PDF prints or screenshots of any valuable content. This is especially useful if you plan to request a refund based on service quality, because it documents what you actually received before access changes.

Refund policy and billing disputes: what you can realistically expect

What the published policy says, and what it does not say

No refund policy was found in the available sources for general refunds, unused time, or billing errors. That means the company does not clearly explain in the reviewed public material whether you get money back for the unused part of a month, whether accidental renewals are refunded, or how long a refund takes. For users in the Philippines, that lack of clarity is exactly what causes friction when a charge lands unexpectedly.

There is also no verified public statement in the reviewed terms about a cancellation fee or early termination fee. That is the good part. The hard part is that no written refund path is clearly spelled out, so success may depend on how strong your proof is and how fast you act after the charge.

Your rights in the Philippines for digital subscriptions

In the Philippines, consumer complaints for online subscriptions can fall under the Consumer Act of the Philippines, Republic Act No. 7394, with the Department of Trade and Industry handling consumer complaints. For direct sales, there is a seven working day cooling-off rule in some situations, but there is no universal statutory cooling-off period for all online subscriptions. In real life, that means a digital service like Yourselfirst may not automatically owe a refund just because you changed your mind after using it.

If the issue is an unauthorized charge, a continued charge after cancellation, or a billing error, you have a stronger position. For card disputes in the Philippines, banks and e-wallet providers commonly work with a dispute window of up to 60 days from the statement date under BSP-related payment dispute practice. Save your cancellation proof, receipts, and account screenshots before you contact the bank, GCash, Maya, or card issuer.

How to request a refund step by step

Start with an email to [email protected] on the same day you notice the problem. Include your account email, charge date, amount, payment method, the exact reason for your request, and screenshots of the cancellation confirmation if you already canceled. Ask for two things in one email: written cancellation confirmation and refund confirmation.

If there is no answer or the answer refuses the refund without addressing your evidence, escalate through your payment channel. With a credit card, ask your bank to file a chargeback for unauthorized or continued billing. With GCash or Maya linked cards, contact the wallet provider and the issuing bank if needed. If the issue is broader consumer treatment, you can also file a complaint with DTI and attach all screenshots and email threads.

• Send the refund request to [email protected]
• Attach cancellation proof and billing proof
• State the exact amount and transaction date
• Escalate to bank, GCash, or Maya if billing continues
• Use DTI if support ignores a valid complaint

Subscription terms for Yourselfirst that are still unclear

What the terms page reveals

The reviewed terms source is light on subscription mechanics. No auto-renewal clause was identified, no minimum commitment was identified, and no free trial terms were identified from the available data. There is also no verified information there on data retention after cancellation, applicable law, or dispute resolution in the material reviewed from yourselfirst.com/terms.

For a paying user, that means the checkout page and your receipt may contain more practical billing information than the public terms page. If you still have your original subscription confirmation email, read it closely. The billing descriptor, renewal wording, and cancellation instructions there can be more useful than the general site terms.

What this means for you as a subscriber

If a service does not clearly explain renewal, refund, and data handling in easy-to-find public text, the burden shifts to you to document everything. Take screenshots before and after cancellation. If a trial was offered during signup but the public terms do not describe it, preserve the exact trial banner or payment page you saw.

This is also where expectations need to stay realistic. Since no written pro-rated refund rule was found, do not assume partial refunds for unused days. Focus on stopping future billing fast and preserving evidence in case a dispute becomes necessary.

Yourselfirst plans and pricing in the Philippines

Published subscription price

Prices are approximate, converted from USD at the rate 1 USD ≈ 1.0 PHP, and you should review the official website for the exact local price charged to your payment method.

How to read this price carefully

Only one recurring plan was identified in the verified data, so there is no published higher or lower tier to compare in this guide. At face value, the service is a monthly subscription at $29.95 (₱30)*, with no verified annual plan and no verified discount for longer billing. Because the conversion provided in the source is only a rough fallback, your actual peso charge may look very different once your bank applies the live exchange rate and any cross-border fees.

No cancellation fee was found in the terms, and no early termination fee was found either. That is useful if you simply want to stop the next renewal. The weak point is pricing transparency overall, because there is no strong public plan matrix showing trial terms, monthly versus annual savings, or price increase history in the reviewed sources.

Your rights in the Philippines if Yourselfirst keeps charging you

The laws and agencies that matter

For Philippine users, the main consumer protection reference is the Consumer Act of the Philippines, Republic Act No. 7394. If a subscription charge is misleading, unauthorized, or continues after a valid cancellation, DTI is the practical consumer authority to approach. For card and e-wallet transaction disputes, BSP rules and bank dispute procedures become relevant, especially when you need a chargeback.

Applied to Yourselfirst, the most useful plain-English point is this: if you canceled and still got charged, document the cancellation and dispute the payment fast. If support is hard to reach or does not resolve the issue, DTI can receive the consumer complaint, while your bank, GCash, Maya, or card issuer handles the payment reversal route.

Cooling-off and withdrawal in plain language

In the Philippines, a seven working day cooling-off period is more clearly recognized for some direct sales situations, not as a blanket rule for all online subscriptions. For digital services like Yourselfirst, there is no universal automatic right to cancel and get a full refund after use. That said, if the subscription was not clearly disclosed, or if a charge happened after cancellation, your complaint is no longer just about buyer’s remorse. It becomes a billing and disclosure issue.

Since the public terms reviewed for Yourselfirst do not clearly lay out refund and renewal rules, your strongest protection is evidence. Save the cancellation screen, confirmation email, and billing notifications. If your issue reaches DTI or your bank, those documents can make the difference between a denied complaint and a successful one.

How to complain in practice

Start with a written complaint to the merchant at [email protected] and give a short deadline such as two business days for a reply. If there is no proper response, file a complaint with DTI and prepare a payment dispute with your bank or wallet provider. For payment disputes, banks in the Philippines commonly expect action within 60 days from the statement date, so do not sit on the problem.

Useful public contact points include DTI and BSP official channels. Since this guide must stick to verified service links for Yourselfirst itself, the service links appear in the useful links section below, while DTI is referenced there as the consumer authority site. When filing, attach your ID if requested, your transaction proof, and all screenshots in one PDF folder for easier review.

What customers say about the cancellation experience

Verdict: cancellation looks harder than it should be

Based on the review set provided here, the pattern is negative: 0 positive and 5 negative unique reviews. The recurring themes are refund refusal, charges after cancellation, and a cancel path that users found difficult to locate. In the Philippines, that lines up with two local pain points already flagged in the research: difficulty finding clear cancellation options and limited support contact information.

To stay balanced, there is one positive point worth noting from the service setup itself: no cancellation fee was found in the terms, and the support email is public. Still, the overall user sentiment in this review sample points to a process that users describe as frustrating rather than smooth.

Recurring themes and source summary

• "I tried to get a refund and the support bot told me i had already consumed the digital asset so no money back is possible. how am i supposed to know the report is absolute garbage without opening it..." (TrustPilot)
• "I canceled my trial within twenty minutes of signing up, but they still pushed a charge through for a premium membership at 3am the following Sunday. When I contacted them, they told me that cancellations take 72 hours to process which is just a convenient excuse to steal one last payment from everyone who tries to leave" (TrustPilot)
• "I received a "Success: subscription cancelled" message, but they continued to charge my account, forcing me to involve my bank's legal department to block the merchant" (TrustPilot)
• "I tried to cancel my subscription, but the website was designed to make it difficult, with the cancel button hidden behind other options" (TrustPilot)
• "I was charged for a full subscription through Yourselfirst for a free trial!! I never agreed to this and the payment system allowed it without any alert or verification. No refund or follow-up - just quiet approval for a clear scam" (TrustPilot)

Documents to prepare before and after cancellation

What to save before you cancel

Prepare a simple evidence pack before you start. Save a screenshot of the plan page, the billing page showing the next renewal date, and the last receipt or bank entry. If the amount shown is $29.95 (₱30)* or another figure from checkout, capture that exact line because the amount and date are central in any refund or charge dispute.

• Screenshot of Profile or Account settings
• Screenshot of Manage Plans page
• Receipt email or transaction ID
• Current billing date and amount

What to keep after cancellation

After you cancel, save the final confirmation page and any email response from [email protected]. If you asked for a refund, keep the full email thread in one place and do not delete auto-replies because they prove the date you contacted support. Also download one or two recent bank statements or wallet screenshots showing the merchant name.

• Cancellation confirmation screenshot
• Confirmation email with timestamp
• Bank, GCash, or Maya charge record
• Any refund refusal or support reply

Common mistakes that lead to extra charges

Using the wrong cancellation channel

A common mistake is cancelling in the wrong place. If the subscription was bought on the web, an App Store or Google Play cancellation usually will not stop direct billing. If the receipt came from Yourselfirst, use the web account path and email support the same day so you have two records.

A real-world scenario is someone signing up on a phone browser, then trying to cancel inside Apple subscriptions because they used an iPhone. The device is not what matters. The merchant on the receipt is what matters.

Stopping after the first success message

Another mistake is trusting a success message without preserving proof. One review claimed the user received a “subscription cancelled” message but continued to be charged later. The fix is simple: screenshot the success page, save the email confirmation, and monitor the next renewal date.

This takes less than two minutes and can save you a long dispute later. If support says they cannot find your request, the screenshot with timestamp becomes your best evidence.

Expecting an automatic refund for unused days

No refund rule for unused time was found in the reviewed sources, so do not assume you will get a pro-rated refund just because you canceled mid-cycle. If you want money back, ask clearly and immediately, but separate the refund request from the cancellation itself. Your first goal is stopping the next charge.

A practical example is cancelling ten days into the month and waiting for the refund to appear automatically. With Yourselfirst, the public policy reviewed does not promise that, so silence should not be treated as approval.

Waiting too long to dispute a continued charge

If a charge appears after cancellation, many users lose time going back and forth with support for weeks. In the Philippines, cardholders often have up to 60 days from the statement date to dispute a transaction through the bank or issuer. Start with the merchant, but do not let the dispute deadline pass while waiting for a vague answer.

If the payment was through GCash, Maya, or a credit card, prepare the dispute file early. Include screenshots, the amount charged, the date of cancellation, and the merchant response if there was one.

Quick comparison of cancellation routes for Yourselfirst

Methods at a glance

Key takeaway

If your billing is direct with Yourselfirst, the web account route plus a same-day email creates the strongest paper trail. If your billing is through Apple, the store route may give clearer proof inside your Apple purchase history. Email is slower than an in-account cancel flow, but it helps if the account interface is unclear or inaccessible.

No single route fits every user because the billing source is the deciding factor. What matters most is matching the cancel method to the payment channel and saving evidence at every step.

After cancelling: how to make sure the charge really stops

Immediate checks for the next 48 hours

Right after cancellation, look for three signs: a success screen, a confirmation email, and a change in the account page showing renewal is off. If one of those is missing, email [email protected] within the same day. Then set reminders for 24 hours later and again on the day before the next billing date.

If the account still shows an active paid plan, do not panic immediately. Some systems reflect the current paid period until the end of the month even after renewal is turned off. What you need to verify is whether the next charge date still appears as an upcoming renewal or whether the plan is marked to end on a specific date.

Bank monitoring, chargeback, and practical alternatives

Watch your bank, GCash, Maya, or credit card statement through the next billing cycle. If an unauthorized or continued charge appears, contact the payment provider and request a chargeback or payment dispute. In the Philippines, cardholders commonly have up to 60 days from the statement date to dispute a transaction, and DTI handles consumer complaints under RA 7394. Always submit your cancellation screenshot as evidence.

If you are leaving Yourselfirst and still need a similar service angle, a few alternatives exist depending on your goal. OnlineJobs.ph is useful if you actually need outsourced help and lower monthly cost. Upwork works for project-based support but can cost more over time. Sprout Solutions is more relevant if your need is HR or payroll software in the Philippines rather than self-care content.

Useful links

• Yourselfirst terms page
• Yourselfirst cancellation help page
• Department of Trade and Industry

Cancellation address and contact details

No public physical cancellation address was found

Yourselfirst does not publicly provide a clear physical mailing address for cancellation in the verified material reviewed for this guide. That means the practical process is online-first: cancel inside your account and use email for written follow-up. If someone tells you to mail a letter, ask them for the exact company address first because none was confirmed here.

This matters for users in the Philippines because a missing physical address can make formal complaints feel harder. In practice, your strongest evidence will usually be screenshots, the help article, your card statement, and the email thread with [email protected].

Support details you can actually use

The support contact publicly available in the reviewed sources is the email address [email protected]. No phone number was available, no live chat was available, and support hours were not specified. If you need fast proof, send the email even if you already canceled in the account.

• Email: [email protected]
• Phone: Not available
• Live chat: Not available
• Help article: Zendesk cancellation guide