Cancellation Your Keto Diet: Easy Method

What is Your Keto Diet

Your Keto Diet in plain terms

Your Keto Diet is a keto-focused subscription service tied to the mobile app listed on the Philippine App Store as Your Keto Diet. The app page shows the app ID 1448486093, and the support portal is hosted at the official help center. In practice, this is a paid wellness product that sells meal guidance, recipes, tracking tools, and diet support rather than a one-time plan.

The truth is, Your Keto Diet is a little harder to assess than bigger health apps because several company details are not clearly shown in the verified public sources. A public cancellation address is available in Cupertino, California, and the app is distributed through Apple in the Philippines, which means some users will be billed through Apple while others may have signed up through the service itself.

What users are actually paying for

The paid offer connected to this service is the Keto Manager PRO Subscription. Based on verified pricing data from August 2025, it includes access to more than 5,000 keto recipes, an unlimited food tracker, a macro calculator, and a keto diet counter. Those are the features that matter when you are deciding whether to keep paying or cancel before the next renewal.

This is a recurring subscription model, not a one-off purchase. The monthly option is $4.99 (₱282) and the annual option is $29.99 (₱1,694). That means the annual plan locks in a lower effective monthly cost, but it also exposes you to a larger single charge if you forget to cancel in time.

How the service behaves in the Philippines

For users in the Philippines, the app is available through the local App Store page at Apple App Store Philippines. The verified sources do not show Philippine-specific phone support, local office support, GCash, or Maya billing options. Support is routed through the help center, with no published live chat, no published phone number, and no clearly listed support hours.

Heads up if you subscribed on iPhone or iPad. If Apple handles the billing, deleting the app will not stop the subscription. You need to cancel from your Apple subscriptions page. If you subscribed another way, the help center and account area are the places to start. That billing channel mismatch is one of the most common reasons users think they canceled when they actually did not.

How to cancel Your Keto Diet without getting billed again

Checks to do before you touch the cancel button

A lot of users get frustrated when the cancellation path is unclear or when charges continue after they thought they had stopped the plan. That frustration is understandable, especially because the review trend is negative and several users mention unexpected charges after cancellation attempts. Before doing anything, find your next billing date, confirm where you subscribed, and take screenshots of your current plan page.

Save anything you care about before canceling. If you use recipe lists, food logs, or macro history, export or screenshot them now because the verified sources do not explain data retention after cancellation. Also save your latest receipt showing the amount, such as $4.99 (₱282) for monthly or $29.99 (₱1,694) for annual, since that receipt helps if you later request a refund or chargeback.

• Open the app and screenshot the subscription screen.
• Check your email for Apple or service billing receipts.
• Write down the renewal date and amount charged.
• Save your Apple account page or support ticket number.

Cancel through the account or help center

If your subscription was started directly with the service, begin with the official support page at Your Keto Diet Help Center. The verified data does not provide a full live self-service click path such as Settings > Billing > Cancel, so the most accurate route is to sign in to your account if available, then open subscription or billing settings, and if no cancel control appears, submit a request through the help center.

Use a practical path: account area > subscription or billing > turn off renewal or cancel plan. If you do not see that option, open the help center and file a cancellation request with your email address, billing date, and the exact amount charged. Write clearly that you want auto-renewal stopped before the next billing date. Screenshot the form before sending and again after submission if a confirmation number appears.

If you want stronger proof, you can also send a written cancellation notice to the postal address listed later in this guide. A modern option some consumers use is a certified digital letter service such as Postclic, which gives timestamped proof of sending, receipt, and opening. That is useful only when online support is silent and you need a clean evidence trail.

Cancel on iPhone or iPad if Apple bills you

If the charge appears in your Apple purchase history, cancel through Apple, not just through the app. On iPhone, go to Settings > your name > Subscriptions > Your Keto Diet > Cancel Subscription. On iPad, the path is the same. If the app no longer appears, look under active and expired subscriptions so you can confirm whether renewal is still on.

Do this at least 24 hours before the renewal date to avoid last-minute processing issues. Apple usually keeps access until the end of the paid period after cancellation, but the key point is that renewal must be turned off before the next bill posts. Take a screenshot of the screen showing the expiration date right after cancellation.

Cancel on Android if Google Play bills you

If you subscribed through Google Play, the correct path is Google Play Store > profile icon > Payments and subscriptions > Subscriptions > Your Keto Diet > Cancel subscription. Like Apple, uninstalling the app is not enough. The recurring billing sits inside your Google account until you stop it.

Google Play cancellations are usually straightforward, but users still make mistakes when they subscribed on one Google account and try to cancel from another. Check the exact Gmail account tied to the receipt. Once canceled, save the on-screen confirmation and the email from Google Play showing when access ends.

Phone, chat, email, and postal options

There is no verified support phone number for Your Keto Diet, no live chat, and no published support hours. The help center is the only verified support channel, and no public support email address is specified. That means written records matter even more because your case will likely move through web forms rather than a call center.

If you need a backup trail, send a cancellation notice by registered mail to the physical address on file. Put your full name, account email, last charge amount, billing date, and a short sentence asking for immediate cancellation of auto-renewal. Registered mail is slower, usually around 5 to 10 business days, but it gives you dispatch proof if the online route goes nowhere.

When you cancel, what actually changes on your account

Access usually continues until the paid period ends

For app subscriptions like this, the usual outcome is simple: cancellation stops the next renewal, but you keep premium access until the end of the current billing cycle. If you cancel a monthly plan charged on August 12, access typically continues until the next billing date in September. The same logic usually applies to annual billing.

This matters because some users expect an immediate downgrade and panic when the account still shows PRO access. That is normal. What you need to verify is not whether the app still works today, but whether the renewal date now shows an expiration date instead of another upcoming charge.

If you do nothing, auto-renewal continues

Your Keto Diet uses recurring billing. If you leave the subscription active, the service will charge the same billing channel again on the next cycle, which could mean $4.99 (₱282) monthly or $29.99 (₱1,694) annually based on the verified pricing data from August 2025.

This is where many complaints begin. Several review quotes mention charges continuing beyond the period users thought they had purchased. The safest move is to cancel as soon as you know you will not use the service next cycle, then keep proof that the renewal has been turned off.

Data and saved content after cancellation

The verified sources do not explain how long Your Keto Diet keeps logs, meal data, or account history after cancellation. Since there is no clear retention policy in the available materials, assume that premium-only features may become inaccessible after the paid period ends. If your progress history matters, export or screenshot it before the final access date.

Focus on practical items: recipe collections, macro summaries, progress screenshots, and invoices. If you later need to prove your account status to Apple, Google Play, DTI, or your bank, those screenshots are often more useful than memory alone.

Getting a refund from Your Keto Diet

What the public policy tells you, and what it does not

There is no verified Terms of Service refund clause provided in the research pack, and no cancellation fee was found. So the honest answer is that the public materials used here do not clearly spell out whether Your Keto Diet gives pro-rated refunds after cancellation. That lack of clarity is exactly why refund disputes become messy.

User sentiment on refunds is poor. One review says, "I want my money back. Paid once, What a rip off, Then they charged me again 3 months later, I asked for a refund the same day, With a no." (TrustPilot). Based on that review set, do not assume a same-day refund will be approved just because you canceled quickly.

Your rights in the Philippines if you want to back out

In the Philippines, consumer cancellation issues are mainly tied to the Consumer Act of the Philippines, Republic Act No. 7394. A 7 working day cooling-off period is recognized for door-to-door or direct sales, but there is no universal statutory cooling-off period for online subscriptions. For a digital service like Your Keto Diet, that means your best refund argument usually depends on unauthorized charges, misleading billing, or failure to provide the paid service.

If you were billed after canceling, or billed through a renewal you did not clearly authorize, document the timeline carefully. DTI can handle consumer complaints for online subscriptions under RA 7394. In plain terms, the law helps when the charging behavior is unfair or misleading, even if the service itself does not advertise a generous refund rule.

How to ask for a refund in the way most likely to work

Use the same billing channel that took your money. If Apple billed you, request the refund through Apple first. If Google Play billed you, use Google Play support. If the service billed you directly, file the refund request through the help center and include your receipt, date, amount, and proof that you canceled before the renewal if that is your claim.

• State the transaction date and amount exactly.
• Attach screenshots of the cancellation screen and receipts.
• Ask for reversal of the specific charge, not a vague refund.
• Set a short follow-up deadline such as 3 business days.

When to use a chargeback in the Philippines

If support does not respond and a charge looks unauthorized or continued after cancellation, contact your bank, credit card issuer, GCash, or Maya and ask for a chargeback or transaction dispute. Under BSP-related dispute practice, cardholders typically have up to 60 days from the statement date to dispute a transaction. Do not wait until the window closes.

If the issue remains unresolved, you can also file a complaint with DTI for the subscription issue. Use chargeback as a last resort when you have solid evidence such as cancellation screenshots, confirmation emails, and bank statement entries. Banks respond much better when your timeline is neat and complete.

Your Keto Diet plans and pricing in the Philippines

Current subscription prices

Prices are approximate, converted from USD at the rate 1 USD ≈ 56.5 PHP. Check the official website or billing screen for the exact local price at the time of purchase.

Which plan costs more, and which gives better value

The annual plan has the bigger upfront hit at $29.99 (₱1,694), while the monthly plan is the lowest immediate cost at $4.99 (₱282). If you compare yearly cost, paying monthly for 12 months would total $59.88 (about ₱3,383). The annual option at $29.99 (₱1,694) is about 50% cheaper than staying monthly for a full year.

That sounds attractive, but only if you know you will use the app regularly. If you are unsure, monthly is safer because your risk is capped at one smaller billing cycle. Annual plans are where forgotten renewals hurt most, especially if the cancellation path is not obvious.

Billing notes that matter before you renew

No cancellation fee was found in the available materials, which is good news. Also, no hidden fees or dark patterns were specifically identified in the research pack. Still, unclear support and negative reviews about continued billing are enough reason to treat every renewal carefully.

Take note that local prices may differ from the converted amounts above because the published figures started in USD. Currency conversion, taxes, and store pricing rules can change what appears on your receipt in the Philippines. Always compare the amount in the app store receipt with the amount shown in your bank app.

Your rights in the Philippines if cancellation goes wrong

The laws that matter for a subscription like this

If Your Keto Diet keeps charging after you canceled, your starting point in the Philippines is the Consumer Act of the Philippines, Republic Act No. 7394. This law covers unfair or misleading consumer practices. For a digital subscription, it becomes relevant when the billing setup is unclear, the cancellation route is hard to access, or the service continues charging despite a valid cancellation request.

For direct sales, there is a 7 working day cooling-off period. For ordinary online subscriptions, there is no blanket rule that guarantees you can simply change your mind and get refunded. So if your Your Keto Diet dispute is about a recurring digital charge, your strongest case is usually evidence of unauthorized renewal, misleading disclosures, or non-delivery of paid features.

How to file a complaint with DTI

Start by collecting proof: receipt, cancellation screenshot, support request, and bank statement. Then file your complaint through DTI's consumer complaint channels and explain the timeline in plain English. Mention the exact amount, such as $29.99 (₱1,694), the date charged, and the date you canceled.

For a stronger filing, ask for a specific remedy. Say you want a refund of the disputed renewal, confirmation that auto-renewal is off, and no further charges. DTI complaints work better when your request is concrete and your documents are easy to read in chronological order.

Useful authorities and escalation paths

If the issue is the subscription itself, DTI is the consumer authority to contact under RA 7394. If the issue is the payment transaction, your bank or e-wallet provider is the faster first stop, followed by BSP if the financial dispute is mishandled. That split matters because many consumers waste days sending billing disputes to the wrong office.

• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

Use DTI for unfair subscription practices and BSP-linked banking channels for card or wallet disputes. If your bank gives you a dispute form, submit it within the usual 60-day window from the statement date. Attach cancellation proof every time.

What users say about the cancellation process

The overall verdict from available reviews

Overall rating trend: 0 positive and 5 negative reviews out of 5 unique reviews. Based on that small but consistent sample, cancellation appears difficult, not smooth. The recurring issues are continued billing, poor communication, and refund frustration. No specific Philippine user-report pattern was found, but the concerns line up with the same pain points local users usually worry about.

Sources summary and real quotes

• "I have zero communication or email and no update on any 'subscription'." (TrustPilot)
• "They say you can sign up for a month or three months, but will continue to charge you well after this time frame has ended." (TrustPilot)
• "They do not provide promised services, you cannot cancel your subscription and they do not answer." (TrustPilot)
• "I want my money back. Paid once, What a rip off, Then they charged me again 3 months later, I asked for a refund the same day, With a no." (TrustPilot)
• "I see different bank accounts trying to take money and it is impossible to get in touch with customer support or to cancel the subscription online." (TrustPilot)

To stay balanced, the app itself offers useful keto tools on paper: recipes, food tracking, and macro calculation. But based on the available cancellation reviews, the paid experience seems to break down when billing and support become the issue.

Documents to gather before and after you cancel

Your pre-cancellation checklist

If you want a clean exit, documentation is half the job. Before canceling, capture the plan name, renewal date, and the screen that shows whether your subscription is active. This takes two minutes and can save you hours later if you need to dispute a charge.

• Screenshot of the active subscription page
• Screenshot of the next billing date
• Receipt from Apple, Google Play, or the service
• Saved meal logs or macro history

What to keep for refund requests and disputes

For refunds, save the transaction ID, date charged, amount charged, and the cancellation confirmation. If the amount was $4.99 (₱282) or $29.99 (₱1,694), include that exact figure in every support message. Consistency makes your case look organized and credible.

After cancellation, keep the confirmation email or screenshot for at least 60 days from your next statement date. That matches the usual dispute window banks use for transaction complaints in the Philippines. If a new charge appears, you will already have the proof set ready.

Common mistakes that lead to extra charges

Canceling in the wrong place

The biggest mistake is canceling inside the app when Apple or Google Play is the actual billing provider. A user may close the app account and assume the subscription is gone, but the store renewal keeps running. That is why your receipt source matters more than the app screen alone.

Fix: match the cancellation method to the billing method. Apple receipt means cancel in Apple subscriptions. Google Play receipt means cancel in Google Play. Direct charge means use the account area or help center.

Waiting until the renewal date

Another common mistake is trying to cancel on the same day the renewal hits. Store systems and card processing do not always stop a charge at the last minute. If your billing date is the 15th, do it a few days earlier and save proof that the renewal is already off.

Real-world scenario: you remember at 11:30 p.m., hit cancel, and still get billed overnight. You then spend days arguing over a small charge like $4.99 (₱282). That hassle is avoidable with one earlier screenshot.

Expecting an automatic refund after canceling

Cancellation and refund are not the same thing. Several users confuse the two, especially when they cancel right after a renewal charge lands. Based on the review pattern here, refunds are not something you should count on automatically.

Fix: if you want the latest charge reversed, file a separate refund request immediately with the billing platform or help center. Include the word refund and identify the exact transaction. Do not assume the cancel confirmation already covers it.

Leaving without proof

A lot of billing disputes collapse because the user has no screenshot of the final confirmation page. One review even points to zero communication and no update on the subscription. If support later says there is no cancellation record, your screenshot becomes the deciding piece of evidence.

Fix: save the final screen, the email confirmation, and one bank statement after the supposed last charge. Three pieces of proof are stronger than one.

Ignoring bank activity after cancellation

Some users stop checking after they get the cancel message. Then another charge slips through one or two cycles later. The review set includes complaints about continued charges after the expected end of the plan, so post-cancel monitoring is not optional here.

Fix: check at least the next two billing cycles. If you used a card, GCash, or Maya, review the transaction list and dispute anything unauthorized quickly.

Quick comparison of cancellation methods for Your Keto Diet

Methods, timing, fees, and difficulty

What this comparison really means

If you know your billing channel, store cancellation is usually the cleanest digital route. Web or account cancellation can also work, especially for direct subscriptions, but only if you receive a confirmation right away. Registered mail is slower, yet it gives stronger proof if your support ticket is ignored.

No single method fits everyone. The practical rule is simple: use the billing channel that charged you, then keep evidence. If support goes quiet, move to a formal written trail and prepare a bank dispute if another charge appears.

After canceling, do these checks so the charge does not come back

Immediate follow-up steps

Right after cancellation, verify that the account shows an expiration date or inactive renewal status. Screenshot that page and set a calendar reminder for the day before and the day after the old billing date. This takes less than a minute and catches most surprise renewals early.

If you used Apple or Google Play, also check your subscriptions list again after a few hours. Sometimes users cancel the wrong plan or the wrong account. A second look helps confirm that the status really changed.

Watch your bank statement and act fast if billed again

Monitor your card, GCash, or Maya transactions for at least two billing cycles. If an unauthorized or continued charge appears, contact your payment provider immediately and ask for a dispute or chargeback. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction, so speed matters.

If the merchant side does not resolve it, escalate to DTI for the subscription complaint and BSP-linked channels for payment dispute issues. Always attach screenshots of your cancellation confirmation. That one image can be the difference between a smooth reversal and a rejected claim.

Alternatives if you still want keto support

If you are canceling because the billing process feels too risky, you still have local options. Nuthera® Clean Keto Meal Plan starts from ₱835.00 per meal and focuses on high-fat, moderate-protein, very low-carb meals. Ketos of Manila offers macro-calculated keto meals with delivery in Metro Manila, while Keto Lifestyle PH offers keto-friendly products, meal plans, and guidance.

Those options are not direct substitutes for an app subscription, but they may suit users who prefer visible local businesses and meal-based support instead of a recurring app plan.

Useful links

• Your Keto Diet Help Center
• Your Keto Diet on Apple App Store Philippines
• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

The postal address linked to Your Keto Diet cancellation

Physical mailing address on file

If you need to send a written notice because the online route is not giving you clear confirmation, use this address:

• 19761 Bixby Dr, Cupertino, California, 95014-3324

Include your full name, account email, last payment amount, payment date, and a clear request to cancel auto-renewal immediately. Short letters work best because support staff can identify the issue faster.

When a postal notice makes sense

Postal cancellation is not the fastest path for most users in the Philippines, but it can help if support responses are missing and you need proof that you sent a formal notice. This is especially useful if you are preparing a bank dispute and want to show that you tried to resolve the issue directly with the merchant.

Send the letter as registered mail, keep the receipt, and store a copy of the letter itself. Pair that with your app store or bank evidence, and your paper trail becomes much stronger if the case needs escalation.