Cancellation Affemity: Easy Method

What is Affemity

What the service offers and who runs it

Affemity is a subscription service focused on relationship coaching tools and guided support. The official terms link the service to Affemity Enterprises Limited, with a registered address in Limassol, Cyprus, and the contract is governed by Cyprus law "as specified in the terms" (affemity.com).

If you signed up in the Philippines, the main thing to know is that Affemity works like a recurring digital subscription, not a one-time purchase. The service also offers a free trial for new users, and that trial turns into a paid plan automatically unless you cancel before it ends "according to the terms" (affemity.com).

What users are actually paying for

The paid plans are sold as access to relationship coaching resources and tools. Verified pricing data shows monthly charges of ₱499.00, ₱999.00, ₱1,990.00, and ₱2,490.00, with plan details centered on coaching content rather than physical services or in-person sessions.

That matters when you cancel because digital subscriptions often keep access active until the end of the billing cycle, even after cancellation. The truth is, Affemity’s setup looks simple on paper, but many users get frustrated when they cannot quickly confirm where they subscribed or whether auto-renewal has really stopped.

How Affemity works in the Philippines

Affemity is available online and also appears on the Philippine App Store through its iOS listing (apps.apple.com). Local pricing is shown in Philippine pesos, which is helpful if you are comparing charges on your card, GCash-linked card, or Maya card statement.

Support details are limited. Affemity lists a help page at Affemity Help and a support email at [email protected], but no phone number and no live chat were provided in the verified data. For Philippine users, that usually means your best proof comes from account screenshots, store subscription pages, and email records.

How to cancel Affemity without getting billed again

Checks to do before you tap cancel

Many users get annoyed when cancellation feels unclear, when charges continue after they think they already stopped the subscription, or when refund requests go nowhere. Before doing anything, open your Affemity account and check your renewal date, current plan price, and the payment channel used for signup. This is the part people often skip, and it causes most of the back-and-forth later.

Take screenshots of your active plan, the billing date, and any page that shows your subscription status. If you joined through a free trial, cancel before the trial end date because the terms say the trial converts to a paid subscription automatically unless you stop it in time (affemity.com).

• Screenshot the current plan name and monthly price
• Save the renewal date shown in your account or app store page
• Check whether billing comes from Affemity, App Store, or Google Play
• Download or save any personal notes or coaching content you may need later

Cancel through the Affemity website or account page

If you subscribed directly on the website, the official path is simple: log in, go to Account Settings, then select Cancel Subscription and follow the on-screen steps "according to the terms" (affemity.com). In practical terms, your click path should look like this: Log in > Account Settings > Cancel Subscription > confirm cancellation.

Do not stop after clicking the first cancel button. Stay on the page until you see a final confirmation screen, then take a screenshot. If the site sends a confirmation email, keep that message. If you get stuck, use the help page at Affemity Help or email [email protected] with your account email, billing date, and the exact amount charged.

Cancel through App Store or Google Play

If you subscribed on iPhone or iPad, cancel in the App Store, not only inside the Affemity app. The verified path is: App Store > profile icon > Subscriptions > Affemity > Cancel Subscription (affemity.com). This route usually gives stronger proof because Apple records the cancellation date in your subscription history.

If you subscribed on Android through Google Play, open Google Play Store, tap the menu or profile area, choose Payments and subscriptions or Subscriptions, find Affemity, and tap Cancel Subscription (affemity.com). Heads up: deleting the app does not cancel the subscription. That is one of the most common mistakes with recurring app billing.

Email support, postal mail, and what to include

Affemity does not list a phone number or live chat in the verified support details, so email is the direct support channel available. Write to [email protected] and include your full account email, the amount charged, the billing date, and screenshots of your subscription screen. A short subject line like "Cancel subscription and confirm auto-renewal off" usually works better than a long story.

If you want an extra paper trail, you can also send a cancellation notice by post to the company address in Cyprus. Some users now use digital registered mail services such as Postclic for time-stamped proof of sending, receipt, and opening, but a standard email plus screenshots is usually enough for a normal cancellation case.

After you cancel, here is what usually happens

Access to the service after cancellation

Affemity’s terms say subscriptions renew automatically at the end of each billing period unless you cancel first (affemity.com). Based on that wording, cancellation stops the next renewal rather than ending access immediately, so you should expect to keep access until the current paid period ends unless the app store page states something different.

A practical example helps. If your monthly renewal date is April 18 and you cancel on April 10, you would usually keep access until April 18, then lose paid features after that date. The key is to verify the end date on the cancellation confirmation page or in your App Store or Google Play subscriptions list.

What happens if you do nothing and what happens to your data

If you do not cancel, the subscription renews automatically every billing cycle under the terms (affemity.com). There is no minimum commitment duration clearly specified in the verified terms data, so the real risk is not lock-in fees but forgetting the renewal date and getting billed for another month.

Affemity does not clearly explain data retention or deletion after cancellation in the verified terms data. If you saved notes, messages, or any useful coaching material, export or screenshot them before your access ends. Once the billing period closes, you may no longer be able to review paid content inside the account.

Affemity refund rules and the real chances of getting your money back

The standard refund policy is strict

Affemity’s terms say subscription fees are non-refundable, even if you cancel before the end of the billing period (affemity.com). The same source also says there are no refunds for unused periods, so if you cancel halfway through a month, do not expect a prorated return for the remaining days.

This is where many users in the Philippines get disappointed. They cancel, see access continue for a while, and assume a partial refund will follow. According to the verified terms, that is not how Affemity handles standard cancellations.

When a refund may still happen

The only clear exception in the verified data is a billing error. Affemity says it will investigate billing issues and may issue a refund or credit at its discretion (affemity.com). That means success depends heavily on your proof: transaction date, amount, screenshots, and cancellation evidence.

If you were charged after canceling, act fast. Email [email protected] with the exact charge amount and date, attach your cancellation confirmation, and ask for a billing investigation. If you subscribed through App Store, you should also use Apple’s subscription and refund flow. If you used Google Play, use the Play account order history and support route tied to that purchase.

Your rights in the Philippines and chargeback options

In the Philippines, there is no universal cooling-off rule for all online subscriptions. Under the Consumer Act of the Philippines, or RA 7394, DTI handles consumer complaints, while unauthorised or continued charges can also be disputed through your bank, card issuer, GCash, or Maya. For card disputes, the practical window is often up to 60 days from the statement date under BSP-related banking practice.

Use a chargeback only as a last resort after trying the merchant or app store channel. It is most useful when you have clear proof of continued billing after cancellation, duplicate charges, or a transaction you did not authorize. Save screenshots of the cancel page, emails, and your statement entry before filing the dispute.

Affemity terms that affect your subscription most

Auto-renewal, trial conversion, and commitment

The most important term is automatic renewal. Affemity states that subscriptions renew at the end of each billing period unless canceled by the user (affemity.com). The service also offers a free trial, and the terms say that once the trial ends, it converts automatically into a paid subscription unless you cancel before the deadline.

The verified terms data do not specify a minimum commitment duration. In plain language, that means no stated long contract tie-in was found, but monthly renewal keeps going until you actively stop it. If you signed up just to test the app, set a calendar alert at least 48 hours before the renewal date.

Law, disputes, and missing data points

The contract is governed by Cyprus law, and disputes are directed to arbitration in Cyprus under the terms (affemity.com). For a Philippine user, that does not stop you from raising consumer complaints locally about billing problems, but it does show that formal contract enforcement may not be simple if the issue escalates.

Affemity does not clearly specify what happens to your personal data after cancellation in the verified terms data. It also does not clearly mention a withdrawal right or cooling-off period inside the terms. That is another reason to save your own records before canceling and to keep every proof of communication.

Affemity plans and pricing in Philippine pesos

Current subscription prices

The verified pricing data lists four monthly price points, all under the same plan name. The lowest listed price is ₱499.00 per month, while the highest is ₱2,490.00 per month. The App Store listing is the best place to confirm the latest live price if you suspect a recent change (apps.apple.com).

How to judge whether you are overpaying

Because all verified plans are monthly, there is no confirmed annual discount to compare here. There is also no cancellation fee and no early termination fee found in the terms, which is good news if you want to stop quickly.

The weaker point is transparency. The verified data does not explain the exact difference between the ₱499.00 and ₱2,490.00 versions beyond access to relationship coaching resources and tools. If your statement shows one of the higher amounts and you did not intend to choose it, raise the issue immediately with support and keep your purchase receipt.

Your cancellation rights in the Philippines for a service like this

What Philippine law generally gives you

For Philippine consumers, the main local framework is the Consumer Act of the Philippines, or RA 7394, enforced by the Department of Trade and Industry for many consumer complaints. For online subscriptions like Affemity, there is no universal statutory cooling-off period that automatically applies the way many users expect from other markets.

There is a 7 working day cooling-off period commonly discussed for door-to-door or direct sales, but that does not clearly map onto a standard online app subscription. So for Affemity, your strongest practical protection is proof of cancellation, proof of billing error, and prompt complaint filing if charges continue.

How local rights compare with Affemity’s own terms

Affemity’s terms do not specify a cooling-off period or a clear right of withdrawal (affemity.com). That does not erase your right to challenge misleading billing, unauthorized charges, or unfair practices in the Philippines, but it does mean the company’s own contract language is not offering an extra refund-friendly safety net.

If you feel the billing was unclear, if you were charged after canceling, or if support stops replying, file a complaint with DTI and contact your payment provider at the same time. For card or e-wallet disputes, BSP-regulated channels are relevant because banks and issuers handle the actual transaction reversal process.

Where to complain and what to prepare

Prepare your Affemity account email, screenshots of the active plan, cancellation confirmation, charge amount, statement date, and your email thread with [email protected]. The more exact the timeline, the better. A complaint that says "charged again on May 3 after cancellation on April 28" is much stronger than a general complaint with no dates.

You can start with the DTI consumer complaint system for online subscription issues and use your bank, GCash, Maya, or card issuer for the payment dispute itself. For competition concerns, the verified authority reference linked to the research is the Philippine Competition Commission, but billing complaints will usually move faster through DTI and your payment provider.

What customers say about cancellation and support

Overall verdict from available reviews

Based on 5 unique reviews, the cancellation experience looks more difficult than easy. The overall trend is 1 positive and 4 negative, with recurring complaints about cancellation problems, hidden charges, and support gaps, although a small number of users praised very fast email replies.

That mixed picture matches common local pain points in the Philippines: difficulty canceling subscriptions and unresponsive customer support. The truth is, Affemity seems capable of replying quickly in some cases, but the negative reports around billing and cancellation are serious enough that you should document everything.

Recurring themes in the feedback

Individual user comments worth noting

• "I had trouble signing into my account and the customer service I received was outstanding. I couldn’t believe how prompt the service was and within 2 minutes I had received an email back and the whole issue was resolved." (TrustPilot)
• "Beyond dreadful. No notifications or input. Went to turn off my renewal online - website can't find it. MASSIVE CON & AVOID AT ALL COSTS" (TrustPilot)
• "Undisclosed closure of website at time of purchase. The website announced that they will be terminating the service in a couple of months. I signed up 4 days ago and demand a refund for failure to disclose! I have now deleted my profile." (TrustPilot)
• "Affemity charged me multiple times without my authorization. I was billed on different dates with different amounts (L230, L394, and L396) [foreign amounts reported by the reviewer], even though I only made a single purchase. When I contacted customer service, they were unresponsive and did not resolve the issue." (TrustPilot)

Documents to prepare before and after cancellation

Before you cancel

Save evidence before you click anything. In real disputes, the best files are usually a screenshot of the subscription page, a screenshot of the billing date, and a copy of the receipt from Affemity, App Store, or Google Play.

• Screenshot of plan name and price
• Screenshot of next billing date
• Receipt email or store order ID
• Saved coaching notes or account data

For refunds or charge disputes

If a charge appears after cancellation, you will need a more complete file. Include the transaction ID, statement screenshot, cancellation confirmation, and your support email thread. This is especially useful if you escalate to your bank, GCash, Maya, or DTI under RA 7394.

• Transaction date and amount
• Card or e-wallet statement entry
• Cancellation screenshot or email
• Email thread with [email protected]

Common Affemity cancellation mistakes that cause extra charges

Using the wrong cancellation channel

A classic mistake is canceling inside the app when the subscription was actually billed through App Store or Google Play. In that situation, deleting the app or removing your profile may do nothing to the recurring payment. Always match the cancellation channel to the purchase channel.

A real-world example is the user who said the website could not find the renewal. That can happen when the subscription is tied to a store account instead of a direct website account. If the Affemity site shows no active plan, check your Apple or Google subscriptions immediately.

Missing the trial or renewal deadline

Affemity offers a free trial that converts automatically to paid unless canceled before it ends (affemity.com). If your trial ends on May 20 and you wait until May 20 at night, a timezone or billing cut-off issue could still let the charge through. Cancel at least 24 to 48 hours early if possible.

The same logic applies to monthly renewals. Waiting until the exact renewal day is risky because app stores and merchants sometimes process the next cycle earlier than users expect.

Expecting a prorated refund after cancellation

Many people assume that stopping mid-month should lead to a partial refund. Affemity’s terms say subscription fees are non-refundable and unused periods are not refunded (affemity.com). If you cancel on day 3 of a 30 day cycle, the likely result is continued access until the end date, not money back.

Only billing errors appear to create a realistic refund opening. If the issue is simply that you changed your mind, your chances are low based on the verified terms.

Failing to save the final confirmation

This one matters more than people realize. If you click cancel and leave the page before the final confirmation appears, you may later have no proof that the request was completed. Take a screenshot of the final screen and keep the email if one arrives.

If support replies quickly, great. If not, your own records become the strongest evidence for DTI complaints or bank disputes within the usual 60 day statement dispute window.

Quick comparison of Affemity cancellation methods

Method comparison table

Key takeaway from the comparison

All three methods can work if you use the one tied to the original purchase. Web cancellation is the most direct for subscriptions bought on Affemity itself, while App Store and Google Play are essential when mobile billing is involved.

No cancellation fee or early termination fee was found in the verified terms data. The real challenge is not the fee level but proving the cancellation date if something goes wrong later.

What to do after you cancel and how to monitor charges

Immediate follow-up steps

Right after cancellation, check for a confirmation page or email and save both. Add a calendar reminder for the day after your expected final access date so you can verify that the plan is no longer active.

Then open your subscription list again after a few minutes or a few hours, especially on App Store or Google Play. You want to see a status like canceled, expires on, or not renewing. That single screen often prevents a lot of future stress.

How long to watch your statement and when to dispute

Monitor your bank, card, GCash, or Maya statement for at least one more billing cycle after cancellation. Look for the exact Affemity amount you were paying, such as ₱499.00 or ₱999.00, and compare the posting date with your cancellation proof.

If an unauthorized or continued charge appears, contact the merchant first, then your payment provider. In the Philippines, cardholders often have up to 60 days from the statement date to dispute a transaction through the bank or issuer, while DTI handles the consumer complaint side under RA 7394.

Alternatives if you are moving on

If you are canceling because the value no longer works for you, there are a few alternatives in the same general category. Jane App is listed at $10 - $30 per month (about ₱560 - ₱1,680), Erewhon at $15 - $25 per month (about ₱840 - ₱1,400), and The Wellness Enterprise at $20 - $40 per month (about ₱1,120 - ₱2,240).

Those are not direct endorsements, just reference points. If pricing is your main concern, compare them against Affemity’s ₱499.00 to ₱2,490.00 monthly range and check whether each service explains support access and cancellation terms more clearly.

Useful links

• Affemity Terms of Service
• Affemity Help Center
• Affemity App Store listing
• Department of Trade and Industry Philippines

Affemity cancellation address and when to use it

Physical address for written cancellation notices

If you want to send a written notice in addition to online cancellation, use the corporate address listed for the service:

• Affemity Enterprises Limited, Agias Zonis 23, Kotsios Court A, Flat/Office 51, 5th Floor, 3027 Limassol, Cyprus

This is not the fastest route for stopping a recurring payment. For most users in the Philippines, the practical order is website or app store cancellation first, then email support, then written notice only if you need an extra record.

Best use of the address in a real dispute

The postal address is most useful when you are building a paper trail for a stubborn billing dispute or when email support is not responding. Pair any letter with screenshots, your account email, and the charge details so the company can identify the subscription correctly.

For ordinary cancellations, online methods remain faster. The address is a backup option, not the main tool, especially since no support phone number or office hours were specified in the verified support data.