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Cancellation Attitude: Step-by-Step Guide
What is Attitude
What you are actually paying for
Attitude is described as a subscription-based service focused on lifestyle, mindset improvement, personal development, and mental well-being. The core offer is ongoing access to digital content and tools rather than a one-time purchase, so the main cancellation risk is recurring billing if you forget to stop the subscription before the next charge.
Here is the practical part: available support data points to an account-based service with subscription management inside the user area, plus support by email at [email protected] and phone at 559-440-9086. A help page is listed at Attitude help and agreement page, but public details about parent company, launch year, user count, and a clear Philippines-specific product page are not spelled out in the available verified sources.
Main features users usually subscribe for
Based on the service description, users are paying for continued access to expert-led content, personal development resources, and wellness or mindset tools. Since cancellation is handled from a subscription area, this looks like a recurring access model rather than pay-per-item billing.
The truth is, Attitude does not make every subscription detail easy to verify from the limited public sources. There is no clear public statement in the verified material about a free trial, a minimum lock-in period, or an auto-renew clause, so you should treat it as a recurring plan that needs active monitoring from your side.
How Attitude behaves for users in the Philippines
For Philippine users, the main pain point is not local language support or GCash integration. It is clarity. Research shows local users often struggle with website cancellation and may face delayed assistance because support hours are not specified. That matters if your renewal date is close.
Pricing data available in research is published in US dollars and converted to pesos using 1 USD ≈ 56.5 PHP (tradingeconomics.com). In practical terms, that means you may see foreign-currency billing on your card, and your final peso amount can move slightly because of exchange rates and bank fees.
How to cancel Attitude without getting charged again
Checks to do before you tap cancel
Many users get frustrated because they think one click is enough, then a new charge appears on the next billing date. Before cancelling, open your account and note your current plan name, your billing date, and the payment method tied to the subscription. Take screenshots of each screen, especially the plan page and any renewal date you can find.
If you have saved content, progress, or account information you may need later, save it before cancelling. Public source data does not explain what Attitude keeps after cancellation, so assume some account access or stored content could disappear at the end of the paid period.
- Screenshot your current plan page
- Note the next billing date
- Save transaction emails or receipts
- Record the payment channel used
- Export or save anything important
Exact website path for account cancellation
The clearest verified route is through the web account. Log in to your Attitude account, go to the Manage Subscriptions section, then select Cancel Subscription at the bottom of the page (attitudeliving.com/faq, as provided in the research data). If the button is low on the page, scroll all the way down and do not stop at the first settings screen.
If the website feels confusing, that matches user complaints about the interface. In the Philippines, this is the part that tends to trigger repeat charges because people leave the page too early or assume support will do it later. Finish the full flow and look for a final confirmation message or email before closing the tab.
Cancel through App Store or Google Play if that is where you subscribed
If your subscription was started on iPhone or iPad through Apple billing, you must cancel inside App Store. Open App Store, tap your profile icon, tap Subscriptions, select Attitude, then tap Cancel Subscription (support.apple.com, cited in research data). If you only delete the app, billing continues.
If your subscription was started through Google Play on Android, open Google Play Store, open the menu, tap Subscriptions, select Attitude, then tap Cancel Subscription (support.google.com, cited in research data). This matters because the billing owner controls the cancellation path. Website support usually cannot stop an App Store or Google Play subscription for you.
Support options if the website button does not work
If the account page fails or the cancellation button does not respond, contact support right away at [email protected] and 559-440-9086. Support hours are not specified in the available data, so send the email the same day and include your account email, payment date, amount charged, and a screenshot of the failed cancellation screen.
A short message works best. State that you are cancelling effective immediately before the next billing date and ask for written confirmation. If you prefer paper proof, you can also send a cancellation letter to the company address. Some users now use digital registered delivery tools such as Postclic to create timestamped proof of sending and receipt without going to a post office.
Postal address if you want an extra paper trail
If you want to add a physical notice, use this address:
- 19761 Bixby Dr, Cupertino, California, 95014-3324
This should be a backup option, not your only move. Because support hours are unclear and billing dates can arrive fast, the quickest route is still account cancellation plus email proof on the same day.
What changes after you cancel and when access should end
Your paid access usually continues until the current billing cycle ends
Available research does not give a published Attitude clause with an exact access cutoff time, but subscription services managed through account, App Store, or Google Play usually keep access active until the end of the already-paid billing period. In plain terms, if you cancel on March 10 and your next charge would have been March 25, you would normally keep access until March 24.
Because Attitude does not clearly publish this in the available source set, take a screenshot of the cancellation confirmation and check whether your account still shows an active-until date. If there is no date shown, monitor your login status and save proof of the day you cancelled.
If you do not cancel, billing may continue
The available terms data does not clearly spell out Attitude's auto-renewal clause. Even so, the whole subscription-management setup strongly suggests recurring billing remains active until you cancel. User reviews also mention continued charges after attempted cancellation, which is why proof matters so much here.
Set a calendar reminder for the day before your next expected billing date and again for the statement date on your bank or card account. That simple step catches most cancellation failures early, especially if support replies slowly.
Your data after cancellation is not clearly explained
There is no clear public statement in the available sources about data retention after cancellation. That means you should assume nothing. Save account details, invoices, and any content you may need before the paid period ends.
If you plan to ask for a refund or file a dispute later, your screenshots become part of your evidence. Save the cancellation screen, confirmation email, and the page that shows your plan or transaction amount.
Refund policy and the real chances of getting your money back
What the available policy says
The only verified refund rule in the research data says refunds are allowed if the event is canceled due to typhoons, rough seas, fires, travel bans, force majeure, or other unforeseen circumstances, subject to existing cancellation and rebooking policies (atxtravelph.com terms cited in research data). That language does not clearly cover ordinary subscription refunds for unused time.
There is no specific public information in the source set about refunds for unused periods or billing errors. So if you cancel halfway through a month, you should not assume a pro-rated refund will be approved. That is frustrating, but it is better to go in with realistic expectations.
Your rights in the Philippines if you were billed unfairly
For Philippine consumers, the Consumer Act of the Philippines or RA 7394 is the practical starting point for complaints about unfair or misleading subscription practices. Online purchases do not have a universal cooling-off rule, but door-to-door or direct sales can have a 7 working day cooling-off period under local consumer guidance summarized in the jurisdiction data.
Here is the useful part for billing disputes: if you were charged after you already cancelled, you can dispute the transaction with your bank, credit card issuer, GCash, or Maya. Under BSP-linked guidance in the research brief, cardholders typically have up to 60 days from the statement date to raise a dispute, so do not wait.
How to ask for a refund step by step
Use the channel that creates the best evidence. If you subscribed on the website, send an email to [email protected] on the same day you cancel. Include your account email, charge amount, charge date, and a clear sentence asking for cancellation confirmation and a refund review because the service was cancelled before renewal or billed in error.
If you subscribed through App Store or Google Play, ask for cancellation through that store first, then use the store's refund process if a charge has already posted. Store billing cases are usually easier to document because the purchase appears in Apple or Google order history.
- Attach screenshots of the cancel screen
- Attach the receipt or bank entry
- State the exact amount charged
- State the date you tried to cancel
- Ask for a written reply
When chargeback becomes the practical fallback
If Attitude does not respond or refuses to correct a continued charge, ask your card issuer, GCash, or Maya for a dispute or chargeback. In the Philippines, this is often the fastest route for unauthorized or post-cancellation charges, especially if you have screenshots and timestamps.
You can also escalate a consumer complaint to DTI for online subscription issues under RA 7394. For card billing problems, BSP-related complaint channels and your bank's dispute desk are the right path. Save every email and image because the success of a chargeback often depends on proof that you cancelled before the renewal.
Attitude plans and pricing for Philippine users
Published plan prices converted to pesos
| Plan | Price (USD / PHP) | Period | Key features |
|---|---|---|---|
| Residential ADSL 1.5 Mbps Static IP Service | $65.00 (₱3,672)* | Monthly | 1.5 Mbps, static IP, 5 email accounts |
| Business Class DSL Service (1.5 Mbps) | $349.00 (₱19,718)* | Monthly | 1.5 Mbps up and down, static IPs, 25 email accounts |
Prices are approximate, converted from USD at the rate 1 USD ≈ 56.5 PHP (tradingeconomics.com). Check the official provider pages for the exact local amount your bank or card may charge.
Which plan costs more and what that means
The least expensive published monthly plan in the research data is the Residential ADSL option at $65.00 (₱3,672)*. The most expensive is the Business Class DSL option at $349.00 (₱19,718)*. That is a difference of ₱16,046 per month, which is large enough to justify checking your invoices line by line if you are not sure which plan you activated.
These pricing records do not read like a typical lifestyle subscription, which is one more reason to verify your exact Attitude product inside your account before cancelling. If your billed amount does not match either published figure, save the receipt and ask support to identify the active plan in writing.
Billing notes that matter before you cancel
No verified public source in the dataset explains annual discounts, hidden cancellation fees, or a history of price increases. What we do have is clearer on one point: no cancellation fee and no early termination fee were found in the available terms data.
That is good news, but it does not guarantee refunds for unused time. In practice, zero cancellation fee simply means stopping the subscription should not itself trigger an added penalty charge.
Your rights in the Philippines when Attitude cancellation goes wrong
The laws that matter most
In the Philippines, subscription complaints are mainly handled under the Consumer Act of the Philippines or RA 7394. If Attitude keeps charging after you cancelled, or if the service setup was misleading, that law gives you a basis to complain to DTI as a consumer issue.
For payment disputes, BSP-related rules matter because banks and card issuers usually allow transaction disputes within about 60 days from the statement date, based on the jurisdiction brief provided. That deadline is short, so treat any unexplained charge as urgent.
Cooling-off and withdrawal rules in plain English
There is no universal statutory cooling-off period for all online subscriptions in the Philippines based on the data provided. For door-to-door or direct sales, a 7 working day cooling-off period may apply if the goods are returned in original condition.
For Attitude, that means you should not rely on a general 7 day online cancellation right unless the company itself offers it. If you subscribed online and want out, the safest move is to cancel before the next billing date and keep proof of the action.
How to file a complaint
If Attitude does not stop billing or ignores your refund request, gather your evidence first. Save screenshots of your account page, your cancellation request, any email exchange, and the bank or e-wallet charge entry.
- Send a final written complaint to [email protected]
- State the charge amount and date
- Attach proof of cancellation attempt
- File a consumer complaint with DTI
- File a payment dispute with your bank or e-wallet
Useful authorities and where they fit
DTI is the practical authority for consumer complaints tied to online subscriptions under RA 7394. BSP is relevant when the problem is the payment itself, such as an unauthorized card charge or a charge that continued after cancellation.
The verified source list supplied for this guide does not include an official DTI or BSP web page, so use the official government portals you already know and submit your complaint with complete evidence. If your payment was made through GCash or Maya, open a dispute with the wallet provider as soon as the charge appears.
What customers say about cancellation and billing
Overall verdict from available reviews
Based on 5 unique reviews, the trend is clearly negative: 0 positive and 5 negative. That does not automatically prove every user will have the same experience, but it does mean Attitude's cancellation reputation is weak in the available review sample.
The recurring frustrations line up with the local research brief: users report difficulty cancelling through the website and delays when support is hard to reach. If you are in the Philippines and your billing date is close, do not rely on a single email without screenshots.
Recurring themes in user feedback
| Theme | Frequency | Typical example |
|---|---|---|
| Charge after cancel | 2 reviews | Billing continued after request |
| Refund problems | 2 reviews | No refund after complaint |
| Hard website cancellation | 3 reviews | No visible cancel button |
| Poor support response | 2 reviews | Emails not answered |
Sources summary
| Source | Rating | Number of reviews |
|---|---|---|
| TrustPilot | 1/5 trend | 5 |
Individual user comments worth noting
- "I would give zero if I could... YOU ARE paying $27.00 [about ₱1,526] ... It is a scam!" (TrustPilot)
- "One of the major red flags was the no refund policy... there’s no turning back" (TrustPilot)
- "I paid for a subscription, and when I tried to cancel, they made the cancellation process deliberately difficult" (TrustPilot)
- "They don't have a single button on entire website for cancelling... They don't reply to emails" (TrustPilot)
- "I emailed them, and they said they would cancel it, but they didn't. They just keep charging me." (TrustPilot)
Only negative reviews were provided in the research set, so that is the honest picture. The balanced point is this: Attitude does offer multiple cancellation channels on paper, including web account, App Store, and Google Play, but the user feedback suggests the real-world experience may still be rough.
Documentation checklist that saves time if Attitude disputes your request
What to save before cancelling
Before you cancel, collect evidence as if you may need to show it to your bank later. Save a screenshot of your current plan, the page showing your billing date, and the last invoice or receipt. This takes 2 minutes and can save weeks of back and forth.
- Plan name screenshot
- Billing date screenshot
- Latest receipt or invoice
- Account email used
- Payment method used
What to prepare for a refund request
If you are asking for money back, include exact transaction details. Write down the amount, the date charged, the card or wallet used, and any reference number from the receipt or statement.
- Transaction ID or reference
- Charge date and amount
- Cancellation date and time
- Support email copy
- Screenshot of confirmation page
What to keep after cancellation
Do not delete the confirmation email or your screenshots once the account looks inactive. Keep them until at least one full billing cycle has passed and your bank statement shows no new Attitude charge.
If a new charge appears 20 or 30 days later, that archive becomes your proof for DTI, your bank, GCash, Maya, or a credit card dispute team.
Common Attitude cancellation mistakes and how to avoid them
Cancelling in the wrong place
A very common mistake is trying to cancel on the website when the subscription was actually started through App Store or Google Play. In that case, the website may not stop the recurring charge because Apple or Google controls the billing relationship.
Solution: trace the original receipt. If the charge came through Apple or Google, cancel there and save the store confirmation page.
Stopping too late in the billing cycle
Another mistake is waiting until the renewal date itself. With support hours not specified and users already reporting delays, a same-day request can easily miss the cutoff.
Solution: cancel at least a few days before the next billing date, then set a calendar reminder to check whether the status changed. The earlier you do it, the less room there is for a timing argument.
Assuming cancellation means refund
Some users expect a refund for the unused part of the month. The available public policy does not clearly promise pro-rated refunds, and review data shows refund complaints are common.
Solution: separate the two goals in your mind. Cancellation stops future billing. Refund recovery is a second request that needs its own evidence and may require a bank dispute.
Leaving without proof
Several review patterns show what happens when users trust an email reply or a partial website action without capturing proof. If the charge continues, it becomes your word against the merchant unless you kept records.
Solution: always save the final confirmation screen, the email sent to support, and the next bank statement. If you spoke by phone at 559-440-9086, note the date and time of the call.
Ignoring a small foreign-currency charge
Because some available prices are in dollars, a small converted amount on your statement may not look obvious in pesos. Philippine users sometimes miss these charges because the merchant descriptor is unfamiliar.
Solution: review your card, GCash, or Maya activity line by line for at least 1 full cycle after cancellation. If the amount looks wrong, dispute it within the usual 60 day window from the statement date.
Attitude cancellation methods compared side by side
Quick comparison table
| Method | Notice period | Fee | Difficulty |
|---|---|---|---|
| Web/account | Before next billing | No fee found | Easy if button appears |
| App Store (iOS) | 5-10 business days | No fee found | Higher but best proof |
| Email or phone support | Before next billing | No fee found | Medium, depends on reply |
What this comparison really tells you
The web account route is the direct path listed in the research data, so it is the fastest place to start. App Store gives stronger built-in billing records, which is why it can be easier to prove later if there is a dispute. Email and phone support are useful backups when the website fails.
No single method fits every case. The smart move is to use the billing owner first, then add written proof by email if your renewal date is close.
What to do after you cancel
Immediate checks in the first 10 minutes
Right after cancelling, look for 3 things: a confirmation page, a confirmation email, and a visible change in your subscription status. If one of those is missing, send [email protected] a same-day email summarizing what you did and asking for written confirmation.
Then set a reminder for your next expected billing date and another one for the day your bank statement closes. This catches silent failures early.
How long to monitor your bank or wallet
Watch your bank, credit card, GCash, or Maya transactions for at least 1 full billing cycle after cancellation. If a new charge appears, gather your screenshots and dispute it quickly. In the Philippines, many card disputes need to be raised within about 60 days from the statement date.
If the merchant does not fix the charge, escalate through your bank or e-wallet and file a consumer complaint with DTI under RA 7394. Continued billing after cancellation is exactly the kind of case where your records matter.
Alternatives if you are moving on
If you are leaving Attitude and still need a platform service, two alternatives in the research data are OnlineJobs.ph and Upwork. OnlineJobs.ph is built around connecting employers with Filipino virtual assistants and usually has a lower monthly cost structure. Upwork is broader and more global, but fees are often higher.
They are not identical to Attitude's described lifestyle and mindset offer, so compare the use case before switching. If your goal is value, list what you actually used in Attitude during the last 30 days before paying for another subscription.
Useful links
- Official Attitude help and agreement page
- Attitude media information source
- PHP exchange rate reference
Attitude cancellation address and final contact details
Physical mailing address
If you want to send a cancellation notice by post, use this address:
- 19761 Bixby Dr, Cupertino, California, 95014-3324
This is best used as extra documentation, especially if you have already cancelled online and emailed support.
Direct support contacts
For faster action, use the digital channels first. The support details available in the research data are below:
- Email: [email protected]
- Phone: 559-440-9086
- Live chat: No live chat available
- Support hours: Not specified
Just a reminder: because support hours are not published, do not wait until the last minute. Cancel early, save proof, and monitor your payment account until at least the next billing cycle has safely passed.
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Written by Sofia Lim
Former postal advisor · 4 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 4 years to demystify legally binding mail for everyday users.
FAQ
Before cancelling your Attitude subscription, log in to your account, note your current plan name, billing date, and payment method. Take screenshots of your plan page and any renewal dates to ensure you have proof of your subscription details.
To cancel your Attitude subscription via the website, log in to your account, navigate to the Manage Subscriptions section, and select Cancel Subscription at the bottom of the page. Make sure to complete the entire process to avoid unexpected charges.
If you subscribed to Attitude through the App Store, open the App Store, tap your profile icon, select Subscriptions, choose Attitude, and tap Cancel Subscription. For Google Play, open the Play Store, go to the menu, select Subscriptions, choose Attitude, and tap Cancel Subscription.
If the cancellation button on the Attitude website fails to respond, contact support at [email protected] or call 559-440-9086. Include your account email, payment date, and a screenshot of the issue in your message.
Your access to Attitude content typically continues until the end of your current billing cycle. Make sure to save any important content or progress before cancelling, as you may lose access after the cancellation is processed.