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Cancellation Aurora: Easy Method
What is Aurora
A wellness subscription with several Aurora brands behind the name
Aurora is presented as a subscription-based digital wellness service focused on sleep, meditation, and relaxation content. The tricky part is that Aurora-related cancellation and terms information appears across several official domains, including aurora.ph, auroraslides.com, aurorastudios.co, and auroramaster.com. If you are in the Philippines, that can already feel confusing before you even try to cancel.
For local users, the key fact is simple: Aurora sells recurring subscriptions that renew automatically unless you turn auto-renew off at least 24 hours before the end of the current period, according to its terms "subscriptions automatically renew for the same price and duration" (aurorastudios.co). Aurora's terms also say Philippine law applies, and disputes are filed in Taguig City courts (aurora.ph).
What people usually pay for
Users generally pay for access to guided meditations, sleep stories, relaxation programs, and premium features locked behind a paid plan. A 7-day free trial of the Pro plan is mentioned in Aurora's terms, and the payment method is charged when the trial ends unless you cancel before it expires (auroramaster.com). That trial-to-paid setup is one of the most common reasons people get billed unexpectedly.
There is also pricing data tied to Aurora Telecommunication Services in the Philippines, with plans from ₱1,099 to ₱2,099 per month (aurorafiberinternet.com). Since Aurora branding appears across different services, take note of the exact product name on your bank statement and account page before canceling. The truth is, Aurora's cancellation process is more complicated than it should be because the brand is not presented in one single, neat system.
How Aurora works in the Philippines
For Philippine users, Aurora says the agreement is governed by the laws of the Republic of the Philippines (aurora.ph). The company also has a general contact location in Taguig City, Metro Manila, which matters if you need a formal complaint trail. Support details provided in research include phone support at 1-800-939-5188, email at [email protected], live chat through the Aurora Solar Help Center, and support hours of Monday to Friday, 9 AM to 5 PM Eastern Time, with limited or no weekend support.
That time zone detail matters a lot from Manila. Eastern Time is typically 12 or 13 hours behind Philippine Time depending on daylight saving, so support windows can land late at night for you. If you want fewer headaches after canceling, alternatives mentioned in the research include PHPARK for 24/7 support assistance and Aurora Telecommunication Services for fixed-price internet plans from ₱1,099 to ₱2,099 monthly.
How to cancel Aurora without getting billed again
Checks to do before you tap cancel
Many Aurora users get frustrated because they think removing the app is the same as canceling the subscription. It is not. Before doing anything, open your Aurora account and note your next billing date, your current plan name, and the payment channel you used. Take screenshots of the Billing page, your active plan, and the last charge amount. If you are on a free trial, your real deadline is before the trial ends, not on the charge date.
Heads up: Aurora's terms say auto-renew must be turned off at least 24 hours before the current period ends (aurorastudios.co). If your trial ends on April 20 at 10:00 AM, cancel on April 19 or earlier. Waiting until the last few hours is how users end up charged and then arguing about refunds that usually do not happen.
- Screenshot your Billing page and current plan.
- Save any meditation history or personal notes you need.
- Check whether you subscribed on the web, App Store, or Google Play.
- Look at your bank, GCash, Maya, or card statement for the merchant name.
Cancel through the Aurora website or account page
If you subscribed directly on the web, Aurora says the path is: log in to your account, go to Billing, then choose Cancel Subscription, and follow the on-screen instructions (aurora.ph). Use the support page if you need a guide: Aurora support. This is the cleanest route when your payment was processed by Aurora itself.
After you finish the flow, do not close the page too quickly. Look for a final confirmation screen, confirmation email, or status change that says your plan will end at the close of the current billing period. If the page only shows an offer, discount, or pause option, keep going until you see the actual cancellation confirmation. No dark pattern was formally identified in the research, but real users still describe a confusing process.
- Log in to your Aurora account.
- Open Billing.
- Select Cancel Subscription.
- Complete every on-screen step.
- Save the confirmation screen and email.
Cancel through App Store or Google Play if that is where you subscribed
Aurora also provides mobile-store cancellation paths. On iPhone or iPad, open Settings, tap your name, tap Subscriptions, select Aurora, then tap Cancel Subscription (aurora.ph). On Android, open Google Play Store, tap the menu or profile area, open Payments and subscriptions or Subscriptions, choose Aurora, then tap Cancel Subscription (aurora.ph).
This matters because canceling inside the Aurora website may do nothing if Apple or Google handles your billing. Store subscriptions usually give stronger proof because Apple and Google record the cancellation time inside your account history. If your charge came from App Store or Google Play, use that store's method before contacting Aurora support.
Phone, email, chat, and written request options
If the self-service path fails, contact support with a short message that includes your account email, charge date, amount, and a direct request to cancel auto-renew. The support details in the research are phone 1-800-939-5188, email [email protected], and live chat through the Aurora Solar Help Center. Support hours are Monday to Friday, 9 AM to 5 PM Eastern Time, with limited or no weekend service.
Weekend delays are a known pain point in the research. If you are close to renewal, send the email and take a screenshot of the sent message before the deadline. If you want a paper trail by post, you can also send a written request to the Taguig address. Some users now use digital registered-letter services such as Postclic because they create timestamped proof of sending and receipt without a trip to the post office.
If you send a written request, use this address:
- One Global Place, Taguig City 1634, Metro Manila, Philippines
Mail should be a backup option, not your only option, because billing deadlines can arrive before delivery is completed.
After you cancel, here is what actually changes
Your access usually stays active until the current period ends
Aurora's refund policy says that when you cancel, you keep access until the end of the current billing period, but you do not get money back for unused days or partial months (auroraslides.com). So if your next bill date is May 30 and you cancel on May 12, you should still be able to use paid features until May 30.
This is good news if you still want to finish the month, but it also confuses some users into thinking cancellation did not work. If your account still shows premium access after you canceled, that can be normal. What you need to check is whether auto-renew has been turned off and whether a future charge is still scheduled.
If you do nothing, the subscription renews automatically
Aurora's terms say subscriptions renew automatically for the same price and duration unless auto-renew is turned off at least 24 hours before the end of the current period (aurorastudios.co). In plain language, missing the deadline by one day can lead to another full cycle charge. There is no minimum commitment period clearly specified in the terms data.
That means your biggest risk is not a lock-in contract. Your biggest risk is forgetting the cutoff. Set a phone reminder 3 days before renewal, not on the renewal day itself. That gives you enough buffer if the site is slow, support does not reply, or you discover the billing is actually through App Store or Google Play.
Data retention after cancellation is unclear
Aurora's terms do not clearly explain how long user data is kept after cancellation (auroramaster.com). If you saved favorite sessions, history, or personal settings inside the app, export or capture what you need before canceling. Once the paid period ends, premium content access may stop even if the account itself remains.
Because the retention rule is not spelled out, the practical move is to act as if your premium-related data may become hard to access later. Save screenshots, account emails, invoices, and any wellness progress you want to keep.
Aurora refund rules and what usually works in the Philippines
The general refund rule is strict
Aurora's refund policy says all fees and payments are non-refundable except when required by law or when the policy specifically allows it, such as service disruptions or billing errors (auroraslides.com). It also says no refund is provided for partial months or unused service after cancellation (auroraslides.com). So if you cancel halfway through the month, expect access until the end of the cycle, not a pro-rated refund.
This is where many users get upset. They stop using the app after a day, assume they can back out, and then find out the charge stands. Most evidence in the research points to a low success rate for goodwill refunds unless you can show a billing mistake or a technical problem.
Refund requests for billing errors have a short window
If you believe Aurora charged you by mistake, the refund policy says you should contact them within 10 days of the billing date (auroraslides.com). Verified billing errors may be corrected by refund or account credit. That 10-day window is short, so do not wait until your next statement cycle.
Your refund request should include the account email, charge amount, exact billing date, screenshot of the charge, and proof that you canceled before renewal if that is your case. Email and chat are usually the fastest channels because they produce written evidence you can later show to your bank, GCash, Maya, or card issuer.
Your rights in the Philippines and when chargeback makes sense
Aurora's own terms do not specify a cooling-off period or a general withdrawal right (aurora.ph). In the Philippines, consumer issues for online subscriptions are generally handled under the Consumer Act, Republic Act No. 7394, through the Department of Trade and Industry or DTI. For door-to-door or direct sales, a 7 working day cooling-off period may apply, but there is no universal statutory cooling-off rule for all online subscriptions in the same way many users expect.
If a charge continues after you canceled, or if the transaction was unauthorized, you can ask your bank or e-wallet provider for a chargeback. Under BSP complaint practice, cardholders often have up to 60 days from the statement date to dispute a transaction. This applies to credit cards and can also help when you paid through GCash or Maya and the merchant did not stop billing. Always attach screenshots of your cancellation confirmation.
Terms and subscription conditions that can catch Aurora users off guard
Auto-renewal, free trial conversion, and commitment length
The most important clause is the auto-renewal rule: Aurora says subscriptions renew automatically for the same price and duration unless auto-renew is turned off at least 24 hours before the end of the current period (aurorastudios.co). That single line explains most surprise charges. If you forget to cancel before the deadline, renewal can happen automatically without any new sign-up step.
Aurora also mentions a 7-day free trial of the Pro plan, with your payment method charged at the end of the trial unless you cancel before it ends, and each user gets one free trial only (auroramaster.com). No minimum commitment duration is clearly specified in the terms data (aurorastudios.co). That means the service is flexible month to month, but only if you manage the renewal deadline correctly.
Applicable law, disputes, and missing details
Aurora's terms and conditions say the agreement is governed by Philippine law and that actions related to the terms are filed in the proper courts of Taguig City, Philippines (aurora.ph). For a Philippine user, that is better than seeing a distant foreign forum, but court action is obviously the last step, not the first.
One missing detail is data retention after cancellation. Aurora's terms do not clearly say what happens to your stored user data after the account ends (auroramaster.com). When a company leaves that part vague, the safest move is simple: save what matters before you cancel and keep your proof for at least 60 days after the final charge.
Aurora plans and pricing in the Philippines
Current published plans
The verified pricing data available for Aurora in the Philippines lists four monthly plans tied to Aurora Telecommunication Services. Prices are subject to change, but the current published range is ₱1,099 to ₱2,099 per month (aurorafiberinternet.com). If your bill matches one of these amounts, compare the speed tier before you decide whether to cancel or downgrade.
| Plan | Price (PHP) | Billing period | Main features |
|---|---|---|---|
| PRO | ₱1,099 | Monthly | Up to 20Mbps |
| MAX | ₱1,299 | Monthly | Up to 40Mbps |
| ULTRA | ₱1,499 | Monthly | Up to 70Mbps |
| TITAN | ₱2,099 | Monthly | Up to 100Mbps |
Which plan costs the least and which costs the most
The least expensive published plan is PRO at ₱1,099 per month, while TITAN is the highest at ₱2,099 per month. The price gap is exactly ₱1,000 monthly. If you are paying for TITAN but only use basic browsing or streaming, that is a clear sign to review whether you need the top tier.
No annual savings structure was provided in the verified pricing data, and no early termination fee is specified in the terms data. Also, no hidden cancellation fee was identified. The actual financial risk is not a penalty fee but another automatic renewal if you miss the cancellation cutoff.
Your rights in the Philippines when Aurora will not cancel cleanly
The consumer rules that matter here
For Philippine users, subscription issues are mainly framed by the Consumer Act of the Philippines, Republic Act No. 7394, and DTI complaint handling. Aurora's own terms do not offer a separate cooling-off period or withdrawal right for normal subscriptions (aurora.ph). So if you subscribed online and changed your mind, your best argument is usually billing error, misleading presentation, or failure to honor a valid cancellation, not a broad automatic right to reverse any online purchase.
For direct or door-to-door sales, a 7 working day cooling-off period may apply under Philippine consumer rules. For ordinary online subscriptions, that broad cooling-off protection is not universally stated. In practice, this means Aurora's own refund and cancellation rules will matter unless there is a deceptive act, unauthorized charge, or service failure.
How to complain to DTI and where BSP fits in
If Aurora keeps charging you after cancellation, file a complaint with DTI and also ask your bank or e-wallet for a dispute. DTI handles consumer complaints under RA 7394. BSP is relevant if the payment issue involves a card issuer, bank, or e-wallet that does not handle your unauthorized or continued charge properly.
- Gather screenshots of your Billing page, cancellation confirmation, and charges.
- Write a short timeline with dates, amounts, and the channel you used to cancel.
- Send the complaint to DTI through its consumer assistance channels.
- If payment was by card, GCash, or Maya, file a transaction dispute with the provider within 60 days from the statement date when possible.
Useful local contacts
DTI is the local consumer authority identified in the verified research. Aurora's own terms point to Taguig City as the court venue for disputes, but most users should start with DTI and their payment provider before thinking about court. That is faster, cheaper, and usually enough for recurring charge problems.
Aurora's known physical contact location is in Taguig City, Metro Manila. If your issue is purely billing-related, a chargeback route with your bank, GCash, or Maya may produce a quicker result than waiting for weekend-limited support to respond.
What customers say about Aurora's cancellation process
Overall verdict: difficult, based on available reviews
The review trend in the provided data is blunt: 0 positive and 5 negative unique reviews, all focused on cancellation difficulty. Based on that sample, Aurora's cancellation experience looks difficult rather than smooth. The recurring problems are unclear cancellation paths, poor support response, and users feeling forced to go through their bank to stop charges.
To stay balanced, there were no verified positive cancellation reviews in the supplied data. Still, Aurora does publish self-service web, App Store, and Google Play cancellation routes, which is better than services that require only phone support. The issue seems to be execution and clarity, not the total absence of a stated process.
Recurring themes
| Theme | Frequency | Typical example |
|---|---|---|
| Unclear cancellation | 3 reviews | Could not find cancel path |
| Poor support response | 2 reviews | Months of delays |
| Continued billing | 2 reviews | Bank dispute needed |
Sources summary
| Source | Rating | Number of reviews |
|---|---|---|
| TrustPilot | 1/5 | 5 |
Individual user reports
- "I have had an incredibly frustrating experience with Aurora Managed services and their customer service. Despite contacting them numerous times over several months to cancel two machines at specific locations, I was continuously met with a lack of communication, delays, and confusion." (TrustPilot)
- "I stopped using the app after a day, but I can't cancel the subscription, and their homepage doesn't help at all. I can't find an email or a form to cancel." (TrustPilot)
- "Impossible to cancel. I gave up and had to go through my bank to dispute the charges." (TrustPilot)
- "They don't allow to cancel the subscription. I stopped using the app after a day, but I can't cancel the subscription, and their homepage doesn't help at all." (TrustPilot)
- "I have been paying for services I no longer require for far too long because of Aurora's poor handling of my cancellation requests." (TrustPilot)
Documents to prepare before and after you cancel
What to save before you submit the request
Before canceling, save proof that identifies your subscription clearly. The minimum set is a screenshot of your active plan, the Billing page, your next renewal date, and the last payment record. If you used a free trial, save the trial end date too. Those four items can decide whether a billing dispute succeeds.
- Screenshot of Aurora Billing page
- Plan name and renewal date
- Last invoice or app store receipt
- Merchant name on card, GCash, or Maya
What you need for a refund or dispute
For a refund request, include the transaction date, exact amount, payment method, and a short explanation of the issue. Aurora says billing errors should be reported within 10 days of the billing date (auroraslides.com). For a bank dispute in the Philippines, keep all records for at least 60 days from the statement date.
- Transaction ID or receipt number
- Charge screenshot with date and amount
- Cancellation email or confirmation screen
- Support chat transcript or sent email
Common Aurora cancellation mistakes that cost users money
Canceling in the wrong place
A classic mistake is trying to cancel on Aurora's website when the real subscription is billed by App Store or Google Play. That leaves auto-renew active on the store side. If your receipt came from Apple or Google, cancel there first.
Real-world example: a user stops using the app, deletes it, and assumes the billing stops. One month later another charge appears. The fix is to identify the billing channel before taking any action.
Missing the 24-hour cutoff
Aurora says auto-renew must be turned off at least 24 hours before the current period ends (aurorastudios.co). Canceling on the same day the renewal is due can be too late. This is especially risky with the 7-day trial because users often wait until the final evening.
The simple solution is to cancel 2 or 3 days early. You still keep access until the period ends, so there is no benefit in waiting until the last minute.
Expecting a pro-rated refund
Many users assume they will get money back for unused days. Aurora's refund policy says no refunds for partial months or unused service after cancellation (auroraslides.com). If you cancel after renewal, access usually continues, but the charge often stays.
A better approach is to request a refund only when there is a clear billing error, duplicate charge, or service disruption. That fits Aurora's stated exceptions much more closely.
Not saving proof of cancellation
Several negative reviews mention confusion and poor communication. If support later says it cannot see your request, screenshots and confirmation emails become your strongest evidence. Without proof, your bank dispute is weaker.
Always save the final confirmation screen, not just the page where you started the process. Also save the exact time and date. That matters if the charge happens close to the renewal cutoff.
Quick comparison of Aurora cancellation methods
Method comparison table
| Method | Notice period | Fee | Difficulty |
|---|---|---|---|
| Web/account | Before next billing | No fee stated | Easy |
| App Store (iOS) | 5-10 business days | No fee stated | Higher but strong proof |
| Google Play (Android) | Before next billing | No fee stated | Medium |
Key takeaway
All three methods can work, but they serve different situations. Web cancellation is the direct route for subscriptions billed by Aurora. App Store and Google Play are the correct routes when Apple or Google handles the charge. Written support contact is useful when you need a paper trail or the account page fails.
No early termination fee is specified in the available terms data, and no cancellation fee is clearly stated. The real issue is timing and proof, not a formal penalty.
What to do after canceling Aurora
Immediate follow-up steps
Right after canceling, check for a confirmation email and compare it with your account status. If the page still shows premium access, read the end date carefully because access often stays live until the billing cycle ends. Put a calendar reminder 2 days before that date so you remember to check whether a new charge appears.
Also take one more screenshot showing that auto-renew is off. This extra screenshot takes 10 seconds and can save you hours if support later says the account was still active.
Watch your bank, GCash, Maya, or card statement
Monitor your statement for at least one full billing cycle after cancellation. In the Philippines, if an unauthorized or continued charge appears, you can request a chargeback or transaction dispute from your bank, credit card issuer, GCash, or Maya. Under BSP-related dispute practice, cardholders often have up to 60 days from the statement date to dispute a transaction.
If the merchant keeps charging you, send your proof to both the payment provider and DTI. Continued billing after a valid cancellation is exactly the kind of issue where written screenshots matter most.
Alternatives and useful links
If you are canceling because support is hard to reach, PHPARK is one option mentioned in the research for 24/7 support-oriented assistance. If your concern is internet pricing rather than wellness content, Aurora Telecommunication Services lists plans from ₱1,099 to ₱2,099 monthly. If you are booking travel instead, Red Planet Hotels is another known brand, though its prepaid bookings may also follow strict no-refund rules.
- Aurora support page
- Aurora terms and conditions
- Aurora refund policy
- Aurora help center cancellation guide
- Department of Trade and Industry
Where to send a physical Aurora cancellation request
Known address in the Philippines
If you need a formal written trail, the available service context lists a general Aurora contact location in Taguig City. Digital cancellation is still the main route, but this address can be useful for a written notice or supporting documentation:
- One Global Place, Taguig City 1634, Metro Manila, Philippines
Use this as a backup when online channels fail or when you want stronger records for a dispute. In most cases, the practical route is still web, App Store, Google Play, email, or chat because those are faster and more closely tied to your billing account.
Best way to use the address without slowing yourself down
If you send a letter, send your digital cancellation on the same day and keep copies of both. That way, you are not waiting on mail delivery while the next billing date gets closer. Include your account email, plan name, charge amount, and a clear sentence asking Aurora to cancel auto-renew immediately at the end of the current billing period.
The bottom line for Philippine users is simple: cancel early, use the same channel that billed you, and save proof at every step. That is the fastest way to avoid another charge.
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Written by Anton Gonzales
Former postal advisor · 3 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 3 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Aurora subscription, log in to your account, go to the Billing section, select Cancel Subscription, and follow the on-screen instructions. Ensure you do this at least 24 hours before your next billing date to avoid being charged.
If you subscribed via the App Store or Google Play, you must cancel through those platforms. For iPhone, go to Settings, tap your name, select Subscriptions, choose Aurora, and tap Cancel Subscription. On Android, open Google Play Store, go to Subscriptions, select Aurora, and tap Cancel Subscription.
Before canceling, check your current plan, next billing date, and the payment method used. Take screenshots of your Billing page and active plan to have proof of your cancellation.
Yes, you can cancel your Aurora subscription via email or written request. Make sure to include your account email, charge date, and a clear request to cancel auto-renewal. Keep proof of your cancellation request.
After canceling your Aurora subscription, your access will remain active until the end of the current billing period. If you do not cancel, your subscription will automatically renew.