Cancellation Obimy: Easy Method

What is Obimy

What the service actually does

Obimy is a social wellness app built around emotional connection. It lets you send small daily actions, track mood, and share supportive messages with a partner or close contact. The service website is Obimy, and its Help Center confirms that premium access is sold through subscriptions and in-app purchases (help.obimy.com).

The company terms available at Obimy Terms show that the service is run by OBIMY INC. The registered address listed in company materials is in Brooklyn, New York, while the terms say the applicable law is the State of Delaware, USA (app.obimy.com). That matters because many Filipino users expect local-style support, but the service is operated from the US side.

What users pay for inside Obimy

Obimy follows a freemium model. The app is free to download, but some actions and features are locked behind premium access. One user review complained that too many actions require premium and that ad-based unlocking did not load properly, which suggests the paid tier is central to the app experience rather than a small add-on (Google Play).

The practical truth is simple. If you use Obimy every day with a partner, premium access can become the real product. That is why cancellation matters. When the app stops working well, notifications fail, or premium actions become unavailable, users in the Philippines can feel stuck paying for something they are no longer enjoying.

Availability in the Philippines

Obimy is available digitally in the Philippines, including through App Store and Google Play cancellation routes listed in the Help Center (help.obimy.com). There is no verified local phone line, no verified Philippine office, and no verified support hours. Support is mainly routed through the Help Center and the support email address [email protected].

Pricing appears to be published in US dollars rather than Philippine pesos. Based on the verified data, the monthly plan is listed at $2.99 (₱3)* and the 6-month plan at $13.49 (₱13)*. The conversion in the source data is clearly approximate and unusually low, so treat the peso figures as placeholders rather than store-accurate local billing.

How to cancel Obimy without getting charged again

Before you cancel, do these checks

Many users get frustrated when they think they canceled but still see another charge. Before touching anything, open Obimy and take a screenshot of your current premium status, your account ID, and your latest billing email or store receipt. If support asks for proof later, those files save time.

Also check where you subscribed. This is the mistake I see most often with app subscriptions. If you started through App Store, you must cancel in App Store. If you started through Google Play, cancel in Google Play. If you arranged it through the web or support, contact [email protected] with your user ID, because Obimy itself says web cancellations are handled by support or social media direct message (help.obimy.com).

Cancel through the web or your account route

Obimy does not publish a normal self-service web click path such as Settings > Billing > Cancel. Instead, the official Help Center says you should contact [email protected] or send a direct message through Obimy social media, and include your user ID so the team can assist with cancellation (help.obimy.com). That makes the process less convenient than many mainstream apps.

Use this short message and keep it direct: state your full account email, your user ID, the platform used for payment, and a clear line saying you want to cancel the subscription immediately. Ask for written confirmation. If you do not know your user ID, attach a screenshot of your profile page and your purchase receipt. You can also start from the Obimy Help Center.

If you want stronger paper-trail evidence, you can also send a postal cancellation to the registered address. Some users now use a digital registered letter service such as Postclic because it creates time-stamped proof of sending, receipt, and opening without going to a branch. For Obimy, this should be a backup option, not your main route.

Cancel on App Store for iPhone and iPad

Obimy’s own Help Center gives a clear iOS path. Open the App Store, tap your profile photo, open Subscriptions, select Obimy, then choose Cancel Subscription (help.obimy.com). On iPhone, this usually takes less than 2 minutes if the subscription is active under your Apple ID.

Take note of one common trap. If Obimy does not appear in your Apple subscriptions list, you probably did not subscribe through Apple on that account. Check whether you used a different Apple ID, or whether the payment was made through the web or another device. Save a screenshot of the cancellation page that shows the end date of access.

Cancel on Google Play for Android

For Android, Obimy says to open Google Play, tap your profile photo, choose Payments & Subscriptions, then Subscriptions, select Obimy, and cancel from there (help.obimy.com). Google Play usually shows the renewal date clearly, which helps you avoid being billed again.

Heads up if the app itself is buggy. Several user reviews mention the app freezing, failing to load, or closing instantly. In that situation, you do not need the Obimy app to cancel if the subscription is linked to Google Play. Go straight to the Play Store account that paid for it and cancel there.

Support details you can use today

The fastest verified support route is the Help Center plus [email protected]. No phone number is publicly listed, chat is not clearly specified, and support hours are not published in the verified data. That means you should write complete messages the first time, because back-and-forth can delay the process by days.

A practical message should include six things: your full name, account email, user ID, platform used for purchase, date of last charge, and your request for cancellation confirmation. Ask support to confirm whether any refund is due on a pro-rata basis, because the terms mention that possibility (app.obimy.com).

What changes after you cancel and what may still stay active

Access to premium features after cancellation

Obimy’s terms say you can unsubscribe at any time and that refunds may be calculated on a pro-rata basis depending on the remaining period (app.obimy.com). The terms do not clearly spell out the exact access cutoff rule, so the safest assumption is that premium access may continue until the paid period ends unless support confirms an earlier cutoff.

For store-based subscriptions, App Store and Google Play usually show the final access date on the subscription screen after cancellation. That date matters more than the day you tapped cancel. If your billing cycle renews on the 28th, for example, access often continues until the 28th even after cancellation a week earlier.

What happens if you do nothing

Here’s the thing: Obimy’s published terms do not clearly state an auto-renewal clause (app.obimy.com). But app store subscriptions commonly renew unless canceled before the next billing date. Because the contract language is not very specific, you should rely on the billing platform display and not assume the subscription will stop on its own.

If you ignore the renewal date, the most likely outcome is another charge through Apple, Google, or your original payment method. In the Philippines, this is one of the most common causes of subscription complaints across digital services. A calendar reminder 3 days before renewal is still the easiest protection.

Your data after cancellation

Obimy’s terms do not clearly explain data retention after cancellation (app.obimy.com). That means there is no verified public promise about how long messages, mood logs, or account records stay stored after you stop paying. If any of that content matters to you, save screenshots before canceling.

Do not wait until after the subscription expires to collect what you need. If the app has been unstable on your device, screenshots taken while the account is active are your best backup. This is especially useful if you later need to prove which premium features were unavailable despite an active subscription.

Obimy refund policy and the real chances of getting money back

What the terms say about refunds

Obimy’s terms are more refund-friendly than many app services on paper. They say you can unsubscribe or cancel additional services and subscriptions at any time, and that the subscription will be refunded on a pro-rata basis depending on the time left in the period (app.obimy.com). There is no cancellation fee found in the terms.

That sounds good, but the wording leaves room for support handling. There is no published processing timetable such as 5 business days or 10 business days. So if you want a refund, ask for it explicitly in the same message where you cancel, and mention the exact remaining days in your billing cycle.

Your rights in the Philippines if the refund is denied

In the Philippines, online subscription complaints can fall under the Consumer Act of the Philippines, Republic Act No. 7394, and the E-Commerce Act, Republic Act No. 8792. There is no universal statutory cooling-off period for all online subscriptions, and Obimy’s own terms do not specify one. For digital services, the practical issue is usually whether the charge was authorized and whether the service matched what was sold.

If you were charged after canceling, or if the payment was unauthorized, you can raise the issue with your bank, card issuer, GCash, or Maya. BSP dispute practice commonly allows around 60 days from the statement date for card disputes. Save your cancellation proof, your billing receipt, and screenshots of any failed support response.

How to request a refund step by step

• Write to [email protected] or contact through the Help Center and state that you are requesting both cancellation and a pro-rata refund under the terms (app.obimy.com).

• Include your account email, user ID, payment platform, transaction date, and the amount charged.

• Attach screenshots of the active subscription, cancellation request, and receipt from Apple, Google Play, or the direct payment channel.

• Ask for a written reply confirming the refund amount and expected processing date.

Refunds through Apple, Google Play, bank, GCash, or Maya

If you subscribed through App Store or Google Play, the store may be the more practical refund channel because they already hold the billing record. Obimy’s own support can still help clarify your account, but store refunds often move faster when the charge happened on the store side.

Use chargeback only as a last resort. In the Philippines, if a continued charge appears after cancellation, you can ask your bank, credit card issuer, GCash, or Maya to dispute it, and you may also complain to DTI under RA 7394. For card-based disputes, the usual working window is up to 60 days from the statement date, so do not sit on it.

Obimy terms and subscription conditions that affect Filipino users

What the terms clearly say

The terms available at Obimy Terms say users can cancel subscriptions at any time and may receive a pro-rata refund for the unused period (app.obimy.com). The applicable law is listed as the State of Delaware, USA, and disputes are submitted to the competent court under that applicable law.

For a Filipino user, that means the contract text is written from the company’s legal home base, not from a Philippine consumer platform model. In practice, your fastest remedy for billing trouble is still local: your payment provider, DTI complaint channels, and document evidence showing when you canceled.

What the terms do not clearly say

Several practical points are not clearly specified in the published terms. The terms do not clearly explain an auto-renewal clause, a minimum commitment period, free trial conversion rules, or data retention after cancellation (app.obimy.com). That lack of detail is exactly why you should keep screenshots before and after canceling.

The absence of a clear free-trial clause also means you should not assume any grace period exists. If a trial or promotional premium access was started through Apple or Google, the store rules on your device may matter more than Obimy’s general terms. Always read the active subscription page in your billing platform before the renewal date.

Obimy plans and pricing in the Philippines

Current subscription plans from verified data

Prices are approximate, converted from USD at the rate 1 USD ≈ 1.0 PHP, and you should check the official website or app store for the exact local price charged in the Philippines.

Which plan costs more over time

Using the verified numbers exactly as provided, six monthly payments of $2.99 total $17.94, while the 6-month plan is $13.49. That means the 6-month option is cheaper by $4.45 over 6 months, which is roughly a 24.8% saving compared with paying monthly.

The least expensive short-term option is still the monthly plan because it gives you an exit point every billing cycle. If you are unsure whether you will keep using the app, monthly is safer. If you already feel the app is unstable on your phone, locking into 6 months may not be worth the lower average monthly cost.

Billing notes that matter before you subscribe again

No cancellation fee and no early termination fee were found in the terms data. That is good news. At the same time, there is no verified public history of price increases in the available sources, and no clear local Philippine price sheet was found.

Because local pricing is not transparent, check the final amount on the App Store or Google Play confirmation page before paying. If the charged peso amount differs from what you expected, save the receipt immediately. That receipt is often the strongest document in any later refund request.

Consumer rights in the Philippines when Obimy cancellation goes wrong

Laws that can help you

For Filipino users, the main laws are the Consumer Act of the Philippines or RA 7394 and the E-Commerce Act or RA 8792. These laws support fair dealing in online transactions and give consumers a route to complain when a service keeps charging, misrepresents what is sold, or fails to address a legitimate billing issue.

Obimy’s terms do not clearly offer a cooling-off period for online purchases, and Philippine law does not create a universal cooling-off rule for all online subscriptions. The 7-working-day cooling-off rule is more clearly tied to door-to-door or direct sales situations, not every app subscription. For Obimy, your strongest rights case is usually unauthorized billing, continued billing after cancellation, or poor delivery of a paid feature.

How to file a complaint in practice

If support does not resolve the issue, prepare a short complaint with your name, email, transaction date, amount charged, cancellation date, and evidence. Attach screenshots of your subscription page, cancellation request, and any response from [email protected]. This works better than writing a long emotional email with no documents.

For payment disputes, contact your bank, card issuer, GCash, or Maya first. For consumer complaints about the service itself, DTI is the practical local route under RA 7394. If the problem is a card or e-wallet transaction dispute, BSP-related complaint channels can also matter because they oversee payment service issues.

Useful Philippine contacts

For Obimy-related billing trouble in the Philippines, DTI is the authority most consumers think of first for online subscription complaints under RA 7394. BSP becomes relevant when the fight is about an unauthorized card or e-wallet charge. The Philippine Competition Commission is also listed in the research data as a relevant authority, though individual billing complaints usually go first to DTI or the payment provider.

• DTI consumer portal: use the official DTI website complaint channels and attach your screenshots.

• BSP: use your card issuer or e-wallet dispute process within about 60 days from the statement date.

• GCash or Maya: open an in-app ticket and attach the cancellation confirmation.

• Apple or Google Play: request a store-side refund if the charge came from the store.

What users are saying about Obimy cancellations and premium problems

Overall verdict from the available reviews

Overall rating trend in the available sample: 0 positive and 3 negative reviews out of 3 unique reviews. Based on that small but consistent sample, the experience around paid features and app reliability looks difficult rather than smooth. The complaints are less about a hidden cancel button and more about the app failing while premium value remains locked behind payment.

No specific Philippines-only complaint pattern was verified beyond the note that no local user review set was found. Still, the available review sample shows a clear pattern: users feel especially frustrated when the app stops functioning but the premium model remains in place.

Recurring themes table

Sources summary table

Individual user comments worth noting

• "la app dejo de funcionar, ya no me deja mandar 'acciones' a mi pareja, las notificaciones me dejaron de llegar y aveces simplemente la app se quedaba cargando eternamente o no me dejaba mandar mensajes" (Google Play)

• "Debería tener más estrellas pues llevo mucho tiempo utilizando la aplicación con mi novio desde hace ya varios años pero la última vez que la actualizamos ahora que le pico a mi obimy se cierra instantáneamente" (Google Play)

• "Esta muy bien, solo quisiese que no todas las acciones tengan que ser premium y otra cosa, cuando apreto para poder ver un anuncio y usar una acción no me carga el anuncio y se queda pegado" (Google Play)

Only negative reviews were provided in the verified set, so that is the honest picture here. To stay balanced, the app’s core idea is still appealing: mood-sharing, supportive messages, and relationship check-ins can be useful when they work well. The problem is reliability and the gap between paid expectations and actual performance.

Documents to prepare before and after you cancel

What to save before cancellation

Before canceling, save a screenshot of your subscription page, your billing date, and your account profile showing your email or user ID. If the app has your mood history or personal messages that matter to you, capture those too because the terms do not clearly explain post-cancellation data retention (app.obimy.com).

If you subscribed through App Store or Google Play, save the store receipt. That receipt usually includes the best reference number for support, refund requests, and bank disputes. If you paid directly, save the payment confirmation email and the last transaction amount.

What to save for refund and dispute cases

• Screenshot of active subscription

• Cancellation request email or store page

• Transaction ID or receipt number

• Date and amount charged

• Reply from [email protected]

• Bank, GCash, or Maya statement entry

What to keep after cancellation

After canceling, keep the confirmation email or the App Store or Google Play screen that shows the expiry date. Save it in a folder you can find quickly. If a charge appears later, this single screenshot can decide whether your dispute is approved.

Also set one reminder for the expected end date and another 3 to 5 days after that. When those reminders trigger, check your payment method and confirm that no new Obimy charge has posted.

Common cancellation mistakes that cause extra charges

Canceling in the wrong place

The classic mistake is emailing Obimy when the subscription was bought through Apple or Google. Support may still answer, but the actual billing switch often sits with the store account. Real example: a user’s app is crashing, so they uninstall it and assume the premium charge will stop. It usually will not.

Solution: match the cancellation method to the purchase channel. App Store purchase means App Store cancellation. Google Play purchase means Google Play cancellation. Direct or web-linked purchase means [email protected] with your user ID.

Assuming app deletion equals cancellation

Deleting the app from your phone does not end a subscription. This catches people all the time, especially when the app has technical problems. In the review sample, users described the app loading forever or closing instantly, which makes it even more tempting to uninstall and move on.

Solution: cancel the subscription first, then delete the app if you want. Always look for written proof showing the renewal has been turned off. No proof usually means no peace of mind.

Expecting an automatic full refund

Obimy’s terms mention a pro-rata refund, not an automatic full refund for every case (app.obimy.com). If you are halfway through a billing period, support may calculate only the unused portion. If the charge came from Apple or Google, the store’s own refund route may also shape the outcome.

Solution: ask clearly for a pro-rata refund and cite the remaining period. If you were billed after cancellation, frame it as a continued or unauthorized charge and attach your cancellation evidence.

Not asking for confirmation

Because Obimy’s direct support route relies on email or Help Center contact, silence can create confusion. A message sent is not the same as a cancellation confirmed. If you do not get a reply, your account might still renew while you assume the issue is done.

Solution: ask for one specific sentence in writing confirming that the subscription is canceled and showing the final access date. If support does not reply within a reasonable period, use the store route or your payment provider while your evidence is fresh.

Forgetting to monitor the next statement

Many people cancel and never look again until two months later. By then, refund windows and dispute deadlines get tighter. In the Philippines, cardholders commonly have around 60 days from the statement date to dispute a transaction through the bank or issuer.

Solution: monitor at least the next one to two billing cycles. Check your credit card, debit card, GCash, or Maya history and save any unexpected charge the day it appears.

Quick comparison of Obimy cancellation methods

Method comparison table

Key takeaway before you choose a route

Each route works best in a different situation. Web or support contact is useful when the subscription is tied to Obimy directly. App Store gives strong account-level proof for Apple purchases. Google Play is the fastest route when the app itself is unstable on Android but billing still runs through your Play account.

No dark patterns were identified in the verified data, which is good. The main hassle is not a deceptive cancel funnel. It is the lack of one clean self-service web path and the limited public support details.

What to do after canceling Obimy

Immediate follow-up steps

Right after cancellation, save the proof and note the final access date. If the confirmation says access continues until a specific day, add that date to your calendar. Then decide whether you want to keep the app installed until access ends or remove it immediately after you have saved your data.

If support handled the cancellation, reply once and ask them to confirm whether any pro-rata refund is being processed. If they do not answer, keep that thread untouched. It becomes evidence if you escalate to Apple, Google Play, DTI, your bank, GCash, or Maya.

Watch your statements and dispute fast if needed

Check your bank, credit card, GCash, or Maya records for at least the next 30 to 60 days. If an unauthorized or continued charge appears, request a chargeback or transaction dispute quickly. In the Philippines, card disputes commonly need to be filed within about 60 days from the statement date.

DTI handles consumer complaints for online subscriptions under RA 7394, while BSP-related complaint paths matter for payment disputes. The documents that help most are your cancellation screenshot, your receipt, the date of the last authorized charge, and any reply from support.

If you want alternatives after canceling

The verified alternatives provided in the research data appear unrelated to Obimy’s app category, since they are massage devices rather than emotional check-in apps. Because of that mismatch, they are not useful substitutes for the same type of digital service. The better practical move is to test a free relationship or mood-tracking app before paying again for any premium subscription.

If your main goal is daily communication with a partner, even a simple shared journal or messaging app can replace part of Obimy’s function without another recurring charge. That is often the cheapest reset if you are canceling because of app instability.

Useful links

• Official Obimy website

• Obimy Help Center

• Obimy cancellation instructions

• Obimy Terms of Service

• Department of Trade and Industry

Obimy cancellation address and when to use it

Physical mailing address

If you want to send a written cancellation notice by post, use the registered company address listed in the research data:

• 970 Park Pl, Brooklyn, NY 11213, US

This address is best used as a backup when you want an extra paper trail or when email support is unresponsive. For most users in the Philippines, the faster routes are still App Store, Google Play, or [email protected], depending on where the subscription was started.

Best use of the address for Filipino users

A postal notice is not the fastest option for stopping a digital subscription. It can take much longer than a store cancellation or an email to support. Use it only if you need formal written evidence beyond screenshots and emails, especially for a longer-running billing dispute.

For day-to-day cancellation, online methods are simply more practical. Cancel in the billing platform, save proof immediately, and monitor your next statement. That three-step routine is still the most effective way to avoid another Obimy charge in the Philippines.