Cancellation Deepsearch: Easy Method

What is Deepsearch

Service profile and how the subscription works

Deepsearch is a subscription-based AI research and data lookup service. Based on the available terms, it runs on an auto-renewing model, offers a free trial for new users, and then converts that trial into a paid subscription unless you cancel before the trial ends, according to "DeepSearch offers a free trial period for new users" (deepsearch.com).

The company details in the public terms are limited. What is clear is the billing setup: subscriptions renew automatically at the end of each billing cycle, and there is no minimum lock-in period, so you can stop at any time without an early termination fee, according to the CGU at DeepSearch terms.

What users are actually paying for

The paid offer is centered on premium access. Verified pricing data shows a Weekly Premium Subscription at ₱449.00 and a Yearly Premium Subscription at ₱2,990.00, with premium features unlocked for the selected billing period. Deepsearch describes the annual option as one year of premium access and the weekly option as one week of premium access.

In plain terms, people are paying for faster or fuller access to Deepsearch’s analysis features, not for a one-time report. Heads up: because this is a recurring subscription, many billing complaints happen when users think they paid once, but the plan kept renewing in the background.

Availability in the Philippines

For users in the Philippines, Deepsearch appears available through the web and through mobile billing channels such as App Store and Google Play, since the official cancellation instructions mention both stores (deepsearch.com). Local pricing is available in Philippine peso, which is useful because you can compare charges directly against your bank, GCash, Maya, or card statements.

Here’s the thing: support details are quite thin. There is no listed support phone number, no live chat, and no published support hours. The only verified direct support contact in the research is [email protected], which means self-service cancellation inside your account is usually the fastest route.

How to cancel Deepsearch without getting billed again

Checks to do before you tap cancel

A lot of frustration starts when users cancel too late, cannot prove they canceled, or expect an instant refund. Before doing anything, open your account and note your next billing date, your active plan, and the payment channel you used. This matters because web subscriptions, App Store subscriptions, and Google Play subscriptions are canceled in different places.

Take screenshots of your current plan page, the billing amount, and the renewal date. If you stored reports, saved searches, or account data you may need later, export or save them before cancellation. Deepsearch says user data may be retained for 30 days after cancellation, but that does not guarantee that every result or saved item will stay available in the same way for the full period (deepsearch.com).

Cancel through the web account

If you subscribed directly on the website, the official path is simple: sign in to your account, go to Account Settings, choose Cancel Subscription, and follow the on-screen prompts. That flow comes directly from the official terms and is the main self-service route listed by Deepsearch (deepsearch.com).

After the last confirmation screen, do not close the page too quickly. Wait until you see a final cancellation message, then save a screenshot. If Deepsearch sends a confirmation email, keep that too. If there is no email within a reasonable time, send a short follow-up to [email protected] with your account email, cancellation date, and screenshot attached.

If you want extra proof, you can also send a written cancellation notice by registered mail to the company address in Taguig. Some users prefer a digital registered letter service such as Postclic because it creates time-stamped proof of sending, receipt, and opening with tracking and cryptographic evidence, which is useful if a billing dispute appears later.

Cancel through App Store on iPhone or iPad

If you signed up on iOS, you must cancel inside Apple’s subscription system. Open the App Store, tap your profile icon, open Subscriptions, find DeepSearch, then tap Cancel Subscription and confirm. Those are the official iOS steps listed in the Deepsearch terms (deepsearch.com).

This is where many people in the Philippines get stuck. They email the app company, but the active subscription is still controlled by Apple. If the plan still shows as active under your Apple ID after you wrote to support, the billing can continue. Always check the subscription list directly on your iPhone or iPad after canceling.

Cancel through Google Play on Android

If you subscribed on Android, open the Google Play Store, tap the menu or account icon, open Payments and subscriptions or Subscriptions, locate DeepSearch, tap Cancel Subscription, and confirm the prompts. The official Deepsearch terms give the shorter path as menu icon, then Subscriptions, then cancel (deepsearch.com).

Take note: deleting the app does not cancel the subscription. That mistake shows up often with SaaS apps. The subscription remains active until you switch it off inside Google Play, so uninstalling Deepsearch alone is not enough to stop the next charge.

Email and postal options when self-service fails

Deepsearch does not publish a support phone number and does not offer live chat in the verified research. The available support channel is email at [email protected]. Use a clear subject line such as Cancellation request for auto-renewal, then include your account email, platform used for purchase, charge amount, and date.

If you need a paper trail, send a written request to the Manila address listed at the end of this guide. Postal cancellation is slower than in-app or web cancellation, so it is best used as a backup proof method, not as your only step right before renewal.

After you cancel, what actually changes

Access stays until the end of the paid period

Deepsearch’s refund policy says that when you cancel, the subscription stays active until the end of the current billing cycle, and no refund is given for the unused portion (deepsearch.com). In practical terms, if your yearly plan renews every December 15 and you cancel on October 1, you should keep premium access until December 15.

This is one of the most common misunderstandings. Cancellation stops the next renewal. It does not usually cut off access on the same day, and it does not usually trigger a partial refund for unused days.

What happens if you do nothing

If you do not cancel before the renewal date, the plan renews automatically at the end of each billing cycle. That clause is explicit in the terms: DeepSearch subscriptions are set to auto-renew and users are charged automatically unless they cancel before renewal (deepsearch.com).

The same rule applies to the free trial. If the trial ends and you have not canceled before the cutoff, it converts into a paid subscription. For weekly plans, that can mean a fast recurring charge pattern, so it is smart to put a calendar reminder at least 48 hours before the trial or billing date.

Your data after cancellation

Deepsearch says user data is retained for 30 days after cancellation, and users can contact support to request deletion before that period ends (deepsearch.com). If privacy matters to you, do not assume cancellation deletes everything right away. Send a separate deletion request to [email protected].

Before you cancel, save anything you might need for work, records, or disputes. Once your premium period ends, access to premium-only features or saved outputs may become limited, even if some account data still exists during the 30-day retention window.

Deepsearch refund rules and how to ask for your money back

The basic refund policy is strict

The official policy is not generous. Deepsearch says it does not offer refunds after cancellation, and no refund is provided for the remaining or unused period once a subscription is canceled (deepsearch.com). The truth is, this is more rigid than many users expect, especially on annual plans costing ₱2,990.00.

That means most standard requests such as I forgot to use it or I canceled halfway through the cycle are unlikely to succeed. If you cancel a weekly plan at ₱449.00 two days after renewal, the normal result is continued access until the period ends, not money back.

When a refund may still happen

There is one clear exception in the verified data: billing errors. If Deepsearch investigates and finds a billing problem, it may issue a refund or account credit at its discretion (deepsearch.com). Examples include duplicate charges, a charge after a confirmed cancellation, or a charge triggered by a platform mistake.

For App Store or Google Play purchases, refunds are often handled by the platform rather than by the app company. That is why some users feel stuck. They contact Deepsearch, but the actual refund workflow sits with Apple or Google because the payment was processed there.

Your rights in the Philippines and how to push a refund request

In the Philippines, there is no universal statutory cooling-off period for all online subscriptions. The Consumer Act of the Philippines, Republic Act No. 7394, protects consumers against unfair or deceptive practices, and DTI handles complaints for online consumer issues. If a charge was unauthorized or continued after valid cancellation, that is the angle to use when filing a complaint.

For card, GCash, or Maya disputes, act fast. Under BSP rules used by local banks and payment issuers, cardholders often have up to 60 days from the statement date to dispute a transaction. Save your cancellation screenshot, the confirmation email, your receipt, and the statement showing the charge before you contact your bank or e-wallet provider.

Practical refund request path

Start with the payment channel you used. If you paid on the web, email [email protected] and state the exact charge date, amount, and reason, such as duplicate charge or post-cancellation billing. Attach screenshots. If you paid through App Store or Google Play, use the refund tools on those platforms first because they control the transaction record.

If support does not fix an unauthorized or clearly mistaken charge, your last-resort option is a chargeback or transaction dispute through your bank, card issuer, GCash, or Maya. If that still fails, you can escalate the consumer issue to DTI and the payment dispute side to BSP, using your cancellation proof as evidence.

Terms and subscription conditions that matter before you subscribe

Auto-renewal, commitment, and free trial conversion

The most important clause is auto-renewal. Deepsearch says subscriptions renew at the end of each billing cycle unless you cancel before the renewal date (deepsearch.com). This is the clause behind most surprise charges, especially for users who signed up during a free trial and forgot the cutoff date.

There is also no minimum commitment period in the verified terms. You can cancel at any time without a penalty fee, which is good news. The tradeoff is that cancellation usually just stops the next renewal and does not generate a pro-rated refund for the current cycle.

Data retention, governing law, and dispute venue

The terms also say user data is retained for 30 days after cancellation, unless you ask support for earlier deletion (deepsearch.com). If you are using the service for sensitive people-search or profile-search activity, send the deletion request separately and save the email thread.

One unusual point for Philippine users is the legal framework in the terms. The contract is governed by the laws of the Republic of Korea, and disputes are to be resolved by arbitration in Seoul, South Korea (deepsearch.com). In real life, if your issue is a local payment dispute or misleading online subscription problem, it is still more practical to start with your bank, DTI, or BSP in the Philippines rather than trying to pursue an overseas arbitration route for a small charge.

Deepsearch plans, prices, and whether they are worth it

Current subscription plans

These prices are based on App Store listings as of December 2025. Pricing can change, but this verified snapshot is useful if you are checking whether a charge on your statement matches the expected amount.

Which plan costs more over time

The weekly plan is the most expensive if you keep it for a long stretch. At ₱449.00 per week, around 52 weeks would cost about ₱23,348.00 over a year. By comparison, the yearly plan is ₱2,990.00, so the annual option is dramatically cheaper for long-term use.

That gap means the weekly plan only makes sense for very short use. If you forgot to cancel a weekly plan and it kept renewing, the cost can pile up fast. Just a reminder: because Deepsearch says there is no refund for unused time after cancellation, a late cancellation on the weekly plan still usually means that week’s charge stays on your account.

Billing notes and value check

No cancellation fee and no early termination fee were found in the terms (deepsearch.com). That is a positive point. Also, no dark patterns were identified in the research, although users do report difficulty when the subscription was purchased through an app store and the refund must be handled by the store.

If you only need Deepsearch for a quick check, set a reminder before the free trial or weekly renewal date. If you need it for ongoing work, the yearly plan is far better value on paper. The real issue is not the listed fee structure. It is whether the service quality and data accuracy are strong enough to justify renewing.

Your rights in the Philippines if Deepsearch keeps charging you

Laws and agencies that matter

For Philippine users, the core consumer law is the Consumer Act of the Philippines, Republic Act No. 7394. This law supports action against unfair, deceptive, or misleading sales and billing practices. For online subscriptions, DTI is the practical consumer agency to contact if you were charged after cancellation or misled about the offer.

The research also lists the Philippine Competition Commission as a relevant authority in the wider consumer rights context, but for individual billing complaints, DTI and your payment provider are usually the faster route. For card and e-wallet transaction disputes, BSP rules are the important part because they shape how banks, card issuers, GCash, and Maya handle chargeback windows.

Cooling-off and withdrawal in real-world terms

There is no universal cooling-off period that automatically applies to every online subscription in the Philippines. Door-to-door and direct sales can have a 7-working-day cooling-off period, but that does not neatly cover a SaaS app like Deepsearch. Deepsearch itself does not specify any cooling-off period in its terms (deepsearch.com).

What you do have is the ability to withdraw from the subscription at any time by following the cancellation steps in the terms. In plain language, you can stop future renewals whenever you want, but that does not guarantee a refund for the current billing cycle. That difference is where many users get disappointed.

How to file a complaint

If Deepsearch or the payment platform continues charging you after a valid cancellation, gather four things before complaining: your subscription screen, cancellation confirmation, payment receipt, and bank or e-wallet statement showing the disputed amount. Then contact the merchant or platform first. That creates a basic paper trail.

If the issue is not resolved, file a complaint with DTI for the consumer side, and with your bank, GCash, Maya, or card issuer for the payment dispute side. If needed, escalate payment handling concerns to BSP within about 60 days from the statement date. For a Deepsearch complaint, your strongest evidence is a screenshot showing the exact cancellation date before renewal.

Useful local contacts

For consumer complaints, start with DTI’s consumer protection channels and online complaint tools. For payment disputes involving cards and e-wallets, BSP is the agency to remember. The service terms are governed by Korean law, but for a Philippine user facing an unauthorized local card charge, local complaint channels are still the realistic first move.

• Department of Trade and Industry
• Bangko Sentral ng Pilipinas
• Philippine Competition Commission

What other customers say about cancellation and billing

Overall verdict from the available reviews

Overall rating trend: 0 positive and 3 negative reviews in the research sample. Based on that small but consistently negative sample, the cancellation and billing experience looks difficult rather than smooth. The recurring complaint is not a hidden cancellation page. It is confusion about pricing, third-party processing, and paying for a service users later felt was misleading.

Local issue reports add two more patterns: some users struggle with app store cancellation because refunds are handled by Apple or Google, and some users question the accuracy and completeness of the data returned by the app. If your goal is to avoid hassle, double-check the billing channel before you request a refund.

Recurring themes

Sources summary

Individual user comments

• "I was charged 53.82 Euros [about ₱3,300] despite selecting the 'No Price' option, and the only fee shown was for 'rush' processing, which I didn't select. Misleading." (TrustPilot)
• "This is a scam! The same service is totally FREE FROM THE phil.government. You can even do this after arrival at the airport for FREE. Don’t fall for this scam!" (TrustPilot)
• "This company is a scam! They charge you $60 (+$20 for prio) [about ₱3,400 + ₱1,100] for the eTravel pass to enter the Philippines but they are not linked to the government at all." (TrustPilot)

To stay balanced, the review set here is tiny and entirely negative, so it should not be treated as a full market-wide verdict. Still, zero positive reviews out of three is a bad sign, and it matches the practical pain points Filipino users usually raise: surprise charges, refund resistance, and confusion about who actually handles the payment.

Documents to prepare before and after cancellation

What to save before canceling

Before you cancel, save proof of your current subscription. The most useful items are a screenshot of the plan page, the renewal date, and the payment method used. If your plan is on App Store or Google Play, capture the subscription screen there too because that is the strongest proof of where the billing is controlled.

If you used Deepsearch for stored searches, reports, or exported results, download them before ending the plan. The terms mention 30-day data retention after cancellation, but that is not the same thing as guaranteed full premium access for every saved feature (deepsearch.com).

What to keep for refund or dispute cases

For any refund request or chargeback, keep your transaction ID, receipt email, statement date, and exact amount charged. In the Philippines, those details matter when your bank, GCash, Maya, or card issuer asks for supporting evidence within the dispute window.

After cancellation, save the final confirmation page and any email confirmation. Then check your next statement. If a renewal appears after your documented cancellation date, you already have the evidence package needed for support, DTI, or a BSP-related payment dispute.

Common Deepsearch cancellation mistakes that cause extra charges

Canceling in the wrong place

The biggest mistake is canceling through the website when the subscription was bought through App Store or Google Play. In that case, the store usually remains in control of the recurring billing. Real-world result: the user thinks the account is canceled, but the store still renews it on the next cycle.

The fix is simple. Match the cancellation channel to the purchase channel. If Apple or Google processed the subscription, cancel inside that platform and save the store confirmation screen.

Waiting until the billing date

Another common error is trying to cancel on the exact renewal day. Auto-renewal systems can process charges before you notice them, especially with weekly plans at ₱449.00. If you wait too long, the next period may already be billed before the cancellation request finishes.

A safer habit is to cancel at least 24 to 48 hours before renewal and set a reminder as soon as you start the free trial. That is especially important because Deepsearch does not promise refunds for unused time after cancellation (deepsearch.com).

Expecting a partial refund after canceling

Many users assume canceling halfway means they will be refunded for the unused days. Deepsearch’s policy says the opposite: no refund is provided for the unused period, and access continues until the end of the current cycle (deepsearch.com).

The better approach is to cancel as soon as you know you do not need the service anymore. That prevents the next renewal while letting you use the remaining paid time that you already covered.

Deleting the app instead of ending the subscription

This one is extremely common on Android and iPhone. You remove the app, think the account is gone, then a charge appears later. Uninstalling has no effect on the recurring subscription if the billing is still active in App Store or Google Play.

The solution is to open the store subscription menu and verify that Deepsearch is marked as canceled. If the app disappeared but the subscription still appears as active, billing can continue.

Not asking for deletion separately

Some users believe canceling also wipes their stored data immediately. Deepsearch says data may stay for 30 days unless you ask support to delete it earlier (deepsearch.com). If privacy matters, cancellation alone is not the final step.

Send a separate email to [email protected] requesting data deletion. Keep that email as proof if you later need to show that you asked for account cleanup.

Quick comparison of all cancellation methods

Side-by-side method table

Key takeaway for Philippine users

No single method fits every case. Web cancellation is the fastest if you subscribed directly, while App Store and Google Play are essential if the subscription was started there. Registered mail is slower but gives stronger proof if a dispute later turns into a billing complaint.

If your goal is pure speed, use the same platform where you subscribed. If your goal is strong evidence for a possible refund fight or chargeback, combine platform cancellation with screenshots, an email to support, and, if needed, a written notice.

What to do right after canceling

Immediate checks and statement monitoring

Right after cancellation, confirm three things on the same day: the account page shows canceled status, the next renewal date is gone or marked as ending, and you have a screenshot saved. Then put one reminder on your phone for the original billing date and another for the date your next bank or e-wallet statement becomes available.

Watch your bank, credit card, GCash, or Maya activity for at least one full billing cycle after cancellation. If a new Deepsearch charge appears despite valid proof that you canceled before renewal, contact the payment provider immediately and open a dispute. In the Philippines, many issuers use a roughly 60-day window from the statement date for transaction disputes under BSP-related rules.

Alternatives if you no longer want to use Deepsearch

If you are canceling because the results were not accurate enough or the price felt too high, there are lighter alternatives. Iceberg is described as an AI-powered research tool for exploring web and social presence, with free access plus in-app purchases. DeepSearch AI: Social Discovery focuses on quick social profile discovery for iPad users, also with free access plus in-app purchases.

A third option in the research is Deepsearch AI: People Finder, which lets users search by name, email, or username and discover public results and social profiles. These alternatives still need the same billing caution if you subscribe through an app store, so take screenshots and set reminders from day one.

Useful links

• DeepSearch official terms and cancellation rules
• Department of Trade and Industry
• Bangko Sentral ng Pilipinas
• Philippine Competition Commission

Cancellation address and offline contact details

Physical address you can use

If you want to send a written cancellation notice or supporting documents, use this address:

• 18th Floor, W Fifth Building, Fifth Avenue, Taguig, 1634 Metro Manila, Philippines

This address was inferred from official contact information for the related local site noted in the research. Since no separate cancellation office was published, use it as a backup contact point rather than your only cancellation method when a billing date is close.

Best way to use the address in practice

If you send a letter, include your full name, account email, subscription type, amount charged, date of cancellation, and a clear sentence saying you are ending auto-renewal. Add copies of screenshots, not originals. Registered mail gives stronger proof than ordinary mail if you later need to show DTI, your bank, or your e-wallet provider that you acted before renewal.

For most users in the Philippines, the practical order is web or app store cancellation first, email second, and postal notice as extra documentation if there is a dispute. That approach is faster and gives you the best chance of stopping the next charge without unnecessary back and forth.