Cancellation Itranslate: Easy Method

What is Itranslate

A translation app with a paid subscription model

Itranslate is a translation software service that sells recurring subscriptions for premium features. It is available through its own website and through mobile app stores, including the App Store in the Philippines, where listed prices include ₱399.00 for a monthly plan and ₱3,990.00 for a yearly plan as of March 2026 "apps.apple.com".

The truth is, many people sign up because they only want a quick translation tool, then realize later that Itranslate is built around auto-renewing plans. The official renewal terms say subscriptions renew automatically unless you turn off renewal before the billing cutoff, and the free trial also converts to a paid plan unless canceled at least 24 hours before it ends "apps.apple.com".

What users actually pay for

The paid tier is Itranslate PRO. According to the App Store listing, that gives full access to translation features such as voice translation, offline mode, and more advanced tools beyond the basic free use "apps.apple.com".

For many users in the Philippines, offline mode is one of the practical selling points because mobile data is not always reliable when traveling or commuting. Voice translation is another reason people upgrade, especially if they need quick spoken translation for work, school, or trips abroad.

How it works in the Philippines

Itranslate is available in the Philippines through iOS, Android, and the web. Local pricing is shown in Philippine pesos on the App Store, which helps because you can see the actual recurring cost upfront instead of guessing exchange rates. The known plans are ₱399.00 monthly and ₱3,990.00 yearly "apps.apple.com".

Payment handling depends on where you subscribed. If you bought through Apple, cancellation is done in Apple subscriptions. If you bought through Google Play, cancellation is done in Google Play. If you bought through the website, Itranslate says you need to contact support and provide the invoice and the email tied to the subscription "support.itranslate.com".

How to cancel Itranslate

Check these details before you tap cancel

If you are already frustrated, you are not alone. Some users report continued charges after canceling or slow support replies, so do a quick prep step before anything else. Take a screenshot of your current plan, note your next billing date, and save any invoice email that shows the amount charged.

If you started with a free trial, take note of the deadline. Itranslate states that a free trial auto-renews into a paid subscription unless auto-renew is turned off at least 24 hours before the trial ends "apps.apple.com". Missing that window is one of the most common reasons people get billed.

• Screenshot the subscription page with the plan name and renewal date
• Save the latest receipt or invoice
• Check whether you subscribed on web, App Store, or Google Play
• Set a calendar reminder one day before the billing date

Cancel a website subscription by contacting support

Website cancellation is less self-service than it should be. Itranslate’s official support article says that if you purchased through the website, you should contact Customer Support at [email protected] and send the invoice of the charge plus the email address used for the subscription "support.itranslate.com".

Use a clear subject line like “Cancel Itranslate subscription” and include the exact charge amount, the invoice, and the account email in the first message. This matters because users have complained about difficulty getting support replies, and sending complete details right away reduces back-and-forth.

You can also review the official help article here: Itranslate cancellation help. After emailing, save a screenshot of the sent message and watch for a cancellation confirmation.

Cancel through the App Store on iPhone or iPad

If you subscribed on iOS, do not email Itranslate first. Apple controls the billing, so the correct path is inside your Apple account. Itranslate’s support page lists these steps: open Settings, tap your name, tap Subscriptions, select Itranslate, then tap Cancel Subscription or Cancel Free Trial "support.itranslate.com".

If you do not see a cancel button, that usually means the subscription is already canceled and will not renew. Still, take a screenshot of that screen because it is your proof if a charge appears later on your card or e-wallet statement linked to Apple billing.

Cancel through Google Play on Android

Android users need to cancel from Google Play if that is where the subscription started. The official steps are: open Google Play Store, tap the profile icon, choose Payments & subscriptions, tap Subscriptions, select Itranslate, then tap Cancel subscription and follow the on-screen prompts "support.itranslate.com".

A common mistake is uninstalling the app and assuming the billing stops. It does not. Google Play subscriptions continue until you cancel them in the subscription menu, so make sure you reach the final confirmation screen and keep a screenshot.

Email, postal mail, and what support does not offer

Itranslate support details are very limited. There is no listed phone number, no live chat, and no published support hours in the verified sources. The working contact provided is [email protected], which makes documentation extra important if you need to prove when you requested cancellation.

If you want paper proof, you can also send a cancellation letter to the company’s address in Graz, Austria. Some consumers use registered mail for this. A digital registered letter service such as Postclic can serve the same proof function with timestamped delivery records, which is useful if you want evidence without visiting a branch.

What changes after you cancel

Your paid access usually stays until the end of the billing period

Itranslate’s available terms do not promise a pro-rated refund for unused time, and its refund policy says downgrades take effect at the end of the current subscription period with no refund or credit "support.itranslate.com". In practice, that strongly suggests you keep access until the paid period ends, then the plan stops renewing.

For example, if your yearly renewal hits on March 15 and you cancel on March 20, you will usually keep PRO access until the next cycle date rather than lose it the same day. The key benefit of canceling is stopping the next automatic charge, not getting money back for unused weeks.

If you do nothing, auto-renewal continues

The auto-renew rule is straightforward but easy to miss. Itranslate states that subscriptions renew automatically, and free trials convert into paid subscriptions unless renewal is turned off at least 24 hours before the trial ends "apps.apple.com".

This is where many users get caught. You may think deleting the app or ignoring a trial will end it automatically, but the charge can still go through if the billing setting remains active in Apple, Google Play, or the web account billing setup.

Data retention is not clearly explained

Here is the part Itranslate does not explain well: the available sources do not clearly state what account data is deleted after cancellation. There is no verified statement on how long translation history, saved items, or account records are retained after your subscription ends.

Because of that gap, export or save anything important before canceling. If you rely on saved translations, phrasebooks, or work-related content, capture screenshots or copy key data before your paid period expires.

Refund rules, free trials, and billing disputes

What the refund policy actually says

Itranslate’s refund policy is narrower than many users expect. The company says refund requests must be submitted within the applicable refund window, and only the most recent charge is eligible unless extra charges happen during that same refund window "support.itranslate.com".

The policy also says refunds are not given when you downgrade a plan. Downgrades only take effect at the end of the current subscription period, and no refund or credit is provided for the unused portion "support.itranslate.com". That means partial refunds are not something you should count on.

Your rights in the Philippines for online subscriptions

In the Philippines, subscription complaints can fall under the Consumer Act of the Philippines, Republic Act No. 7394, with enforcement handled by the Department of Trade and Industry or DTI. There is no universal statutory cooling-off period for all online subscriptions, so a digital app purchase like Itranslate does not automatically come with a guaranteed seven-day no-questions-asked cancellation right.

For direct sales and door-to-door transactions, a seven working day cooling-off period exists under local consumer rules, but that does not clearly map onto most app store subscriptions. So for Itranslate, your strongest practical protection is proof: screenshots of your cancellation, receipts, and your billing statement.

How to ask for a refund without wasting time

If you bought through the website, email [email protected] with your invoice, account email, charge date, and amount. Ask clearly for two things in one message: cancellation confirmation and refund review. Do not send a vague note like “please fix this” because that slows the process.

If you bought through Apple or Google Play, also use the payment platform’s own refund path because the store often controls billing. That is especially useful when the issue is a trial converting to paid billing or a charge that posted after you already turned renewal off.

• Include the receipt or invoice number
• State the charge amount such as ₱399.00 or ₱3,990.00
• Attach cancellation screenshots
• Ask for a written reply by email

When to use a chargeback in the Philippines

If you were charged after canceling or the charge was unauthorized, ask your bank, credit card issuer, GCash, or Maya for a dispute or chargeback. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP rules, so do not sit on the problem for weeks.

Use chargeback as the last resort after you have proof that you tried to cancel properly. If support does not answer and the payment provider sees your screenshots, invoice, and cancellation timestamp, your case is stronger. For broader consumer complaints about online subscriptions, DTI can also take a complaint under RA 7394.

Terms of service and subscription conditions for Itranslate

The key clauses that affect your wallet

The most important clause is the auto-renewal clause. Itranslate states that a free trial automatically renews into a paid subscription unless auto-renew is turned off at least 24 hours before the end of the free trial period "apps.apple.com".

The billing duration is also clear in the listing. Subscriptions are billed monthly or annually depending on the plan you selected "apps.apple.com". In short, if you picked annual billing and forgot to cancel before renewal, you can be hit with the full yearly charge in one go.

Free trial conversion and unused trial time

Itranslate also says any unused portion of a free trial is forfeited when you purchase a premium subscription during the free trial period "apps.apple.com". So if you upgrade early, you do not get extra trial days added later.

This matters because some users assume they can test the app, upgrade, and still keep the rest of the free period. That is not how the published term works here. Once the paid subscription starts, the unused trial time is gone.

Law, disputes, and what is not explained

The auto-renewal terms say the agreement is governed by the laws of Austria "itranslate.com". The same terms mention court action in the competent courts of general jurisdiction and an EU online dispute option for people in the European Union "itranslate.com".

For users in the Philippines, that does not cancel out local consumer remedies for payment disputes and complaints, but it does show that the company’s own legal framework is based abroad. Data retention after cancellation is still not clearly specified in the available sources, so save what you need before your plan ends.

Itranslate plans and pricing in the Philippines

Current subscription prices

These prices are based on the Philippine App Store listing as of March 2026 "apps.apple.com". The annual plan is the larger one-time hit, while the monthly plan is easier to stop quickly if you are unsure about long-term use.

Which plan costs more and which saves more

The most expensive single billing event is the annual plan at ₱3,990.00. The monthly plan at ₱399.00 costs less upfront, but over 12 months it would total ₱4,788.00, so the yearly option saves ₱798.00 compared with paying monthly for a full year.

The App Store listing says the annual plan saves 17% compared with monthly billing "apps.apple.com". If you only need the app for a short trip or one semester, monthly is usually the safer pick because the financial risk is lower if you forget to cancel.

Billing notes that matter before renewal

No cancellation fee or early termination fee was found in the verified terms. That is good news. The catch is not a penalty fee but the auto-renew setup, especially on free trials and annual plans.

If you are trying to cut costs, review whether you are paying ₱3,990.00 yearly for features you rarely use. A lot of people only need occasional text translation, and free alternatives can handle that without a recurring charge.

Your rights in the Philippines when a subscription charge goes wrong

The local rules that matter for Itranslate users

For Philippine users, the main law to know is the Consumer Act of the Philippines, Republic Act No. 7394. DTI handles consumer complaints involving online subscription issues, misleading billing, and service-related complaints in plain consumer terms.

For payment disputes, BSP rules matter too because your bank or card issuer handles the actual reversal request. If Itranslate charges you after you canceled, your case is not only a customer service issue. It is also a payment dispute case if the charge was unauthorized or continued after valid cancellation.

Cooling-off rights and the online subscription gap

The seven working day cooling-off rule is commonly linked to door-to-door or direct sales, not clearly to ordinary app subscriptions. That means an Itranslate purchase through the App Store, Google Play, or the website does not automatically come with a broad statutory refund right just because you changed your mind the next day.

Here’s the practical takeaway: with Itranslate, the strongest move is fast action. Cancel before renewal, request a refund immediately if billed in error, and preserve your evidence on the same day instead of waiting for support to sort it out later.

How to file a complaint in the Philippines

If support does not resolve the issue, file a complaint with DTI and prepare your evidence bundle. Include your invoice, screenshots of the cancellation screen, the date and time you emailed support, and the bank or app store charge record.

If the issue is a card or e-wallet charge, contact your payment provider at the same time. For many users, parallel action works better than waiting on one channel alone, especially when the merchant has limited support access and no phone line.

Useful consumer contacts

You can start with these official channels:

• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

Match your complaint to the issue. Use DTI for the consumer complaint side under RA 7394, and use BSP or your bank or wallet provider for disputed recurring payments.

What customer reviews say about cancellation

Overall verdict: cancellation looks harder than it should be

Based on the review set provided, the sentiment trend is 0 positive and 2 negative out of 2 unique reviews. That is a small sample, but it points in one direction: cancellation and refund handling appear frustrating rather than smooth.

The recurring themes also match the common issues flagged for users in the Philippines: charges after canceling and difficulty contacting support for refunds or cancellations. On the positive side, the app itself is known for broad translation features, but the cancellation side is where complaints cluster.

Recurring themes

Sources summary

Individual user experiences

• "I signed up for a free trial and was charged 69.99 for a year subscription [about ₱4,000]. I emailed them several times and contacted via Facebook Messenger and never received a response back. I wanted to cancel and I never wanted to have a subscription in the first place and asked for a refund. Thankfully my credit card denied the charge automatically because you can't get a hold of these people to get a refund anyway." (TrustPilot)
• "I was charged for a subscription that I didn't want and I won't respond to messages. I signed up for a free trial and was charged 69.99 for a year subscription [about ₱4,000]." (TrustPilot)

Documents to prepare before and after cancellation

What to save before canceling

Do not start the process empty-handed. Save the subscription page, your billing date, and the receipt for the last charge. If your plan is the yearly one, that receipt could show a larger amount such as ₱3,990.00, which is exactly the kind of detail you want in a refund or dispute request.

• Screenshot of current plan
• Renewal date screenshot
• Invoice or receipt email
• Account email address used

What to prepare for a refund request

A strong refund request is specific. Include the transaction ID, charge date, amount, payment method, and the reason you believe the charge was wrong. If the issue involves a free trial conversion, mention the exact day you canceled or tried to cancel.

• Transaction or invoice number
• Exact charged amount
• Date and time of cancellation
• Screenshots of app store status

What to keep after cancellation

Once the cancellation is done, save every proof you have. This includes the final confirmation screen, a copy of your sent email to [email protected], and your next bank or wallet statement showing whether the recurring charge stopped.

Hold on to those files for at least two billing cycles. That gives you a safety window if a delayed or duplicate charge appears and you need to show DTI, BSP, your bank, GCash, or Maya what happened.

The most common cancellation mistakes

Using the wrong cancellation channel

A very common mistake is emailing Itranslate when the subscription was actually purchased through Apple or Google Play. In that case, the store controls the billing. If you skip the store cancellation menu, the subscription may remain active and keep renewing.

Real-world example: you subscribed on an iPhone, deleted the app, then emailed support. The better move is Settings > your name > Subscriptions > Itranslate > Cancel Subscription, then save the screen showing the status.

Waiting too close to the renewal date

The free trial and auto-renew terms require action before the billing cutoff. Itranslate states the trial converts to paid unless auto-renew is turned off at least 24 hours before the trial ends "apps.apple.com". That deadline is strict enough to catch people who wait until the last night.

If your trial ends on Friday, cancel on Wednesday if possible. That buffer matters because app store time zones, payment processing, and simple forgetfulness can turn a planned cancellation into a posted charge.

Expecting a pro-rated refund after canceling

Many users assume that canceling halfway through a month or year means they get the rest of the money back. Itranslate’s refund policy does not support that assumption. It says no refund or credit is provided for downgrades, and only the most recent charge is generally eligible within the refund window "support.itranslate.com".

If you cancel a yearly plan after two months, treat continued access until the end of the period as the likely outcome, not a partial refund. That expectation alone can save you a lot of frustration.

Failing to keep proof

Support options are limited, with no verified phone number and no live chat. That means your screenshots and emails are your best evidence. If you do not save the cancellation screen, it becomes much harder to prove that you acted before renewal.

This matters even more if you later dispute a charge with your bank. A screenshot with the date, time, and account status can be the difference between a fast reversal and a rejected claim.

Ignoring possible dark patterns or retention friction

Some users have reported difficulty canceling and getting refunds, which suggests friction in the process. If you see a screen that pushes you to keep the plan or offers a discount, pause and read carefully. Make sure you complete the final cancel step instead of backing out halfway.

Here’s the thing: many people stop after the warning page and assume the subscription is gone. It is only canceled once you get the final confirmation inside Apple, Google Play, or by written confirmation from Itranslate support for web subscriptions.

Cancellation methods compared at a glance

Side-by-side comparison

What this comparison really means

All methods can work, but each fits a different situation. App Store and Google Play are best when those stores billed you directly. Email support works for website subscriptions, especially if you include the invoice in the first message.

Registered mail is slower, with a practical window of 5-10 business days for international handling, but it gives stronger formal proof. That can help if you expect a dispute and want a paper trail in addition to screenshots and email records.

What to do after you cancel

Your next 24 hours matter

Right after canceling, verify the status. On iPhone or Android, reopen the subscription page and confirm that renewal is off. For web cancellations, wait for a reply from [email protected] and keep both the sent email and the confirmation message.

Set a calendar reminder for your next expected billing date plus three days. That gives you a quick check window in case a recurring charge still posts to your credit card, debit card, GCash, Maya, Apple billing, or Google Play payment method.

Monitor statements and dispute fast if needed

Watch your bank and wallet statements for at least one to two billing cycles. If a charge appears after cancellation, contact your bank, GCash, Maya, or card issuer immediately and ask for a dispute or chargeback. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP rules.

For the consumer complaint side, DTI handles online subscription complaints under RA 7394. Send your screenshots, receipts, and cancellation proof. If you act fast and your documents are complete, you have a much better chance of reversing an unauthorized continued charge.

Alternatives if you just need a translator

If you are canceling because the price no longer makes sense, there are solid alternatives. Google Translate is free and supports text, speech, image translation, and offline use. Microsoft Translator is also free and covers text, speech, image translation, and live conversations across devices.

If translation quality matters more than language count, DeepL Translator is worth a look because it is known for nuance and has a free tier plus premium options. For Korean-focused use, Naver Papago is another free option with strong multilingual tools.

Useful links

• Itranslate official website
• Official cancellation guide
• Official refund policy
• Philippine App Store listing
• Auto-renewal terms
• DTI official website

Where to send a cancellation letter

Physical address for formal cancellation notices

If you want to send a formal written notice by post, use this address:

• Gadollaplatz 1, 8010 Graz, Austria

This is the known cancellation address connected to the service information provided. If you use postal mail from the Philippines, allow extra time for international delivery and keep your proof of posting.

Online cancellation is usually faster

For most people, online cancellation is more practical than sending a letter to Austria. Use App Store or Google Play when those platforms billed you, and use [email protected] for website subscriptions with the invoice attached.

If you need the strongest record, combine methods. For example, cancel in the correct billing channel, email support with the receipt, and save every screenshot. That extra ten minutes can spare you a much bigger headache if a charge shows up later.