Cancellation Booksy: Easy Method

What is Booksy

Overview

Booksy is an online booking platform for health and wellness services, used by clients to book appointments and by businesses to manage schedules, payments and clients.

Who uses it

Consumers (clients) use the Booksy app or website to book and manage appointments.

Service providers and small businesses use Booksy Biz to run calendars, accept payments and manage staff.

How to cancel Booksy

Cancel an appointment (clients)

• Open the Booksy app or website and go to the "Appointments" section to cancel your booking.
• Alternatively, contact the service provider directly to request cancellation if you cannot change it in the app.
• Note: Booksy customer support does not cancel appointments on behalf of users.

Cancel subscriptions (businesses and app-store purchases)

• If you subscribed via Apple App Store or Google Play, cancel through your App Store / Google Play subscription settings; Booksy cannot cancel these for you.
• To cancel a Booksy Biz provider subscription that was purchased directly (not via an app store), email Booksy through the regional contact channel for cancellations.
• Cancellation of a provider subscription stops future renewals; access typically continues until the paid period ends and no refund is given for already-paid time.

What happens when you cancel

Access and renewals

For direct Booksy Biz subscriptions, cancellation prevents future automatic renewals while allowing access until the current billing period ends.

Appointment status and provider rules

• Appointment cancellations are processed according to the service provider’s rules disclosed at booking (e.g., cancellation windows, fees up to 100% of the service value).
• Providers control no-show fees and refund decisions for appointments.

Will I get a refund?

Refunds for appointment cancellations

• Appointment refunds are issued by the individual service provider, not by Booksy.
• If you cancel within the provider’s policy window, refunds are typically processed within 2 - 5 business days, subject to the provider’s policy.

Provider refunds and payment processing

• Providers can issue refunds via Booksy’s Payment Services up to 60 days from the payment date.
• If a provider’s balance is insufficient, Booksy may withdraw funds from a registered payment method to complete the refund, which can include fees.
• There is no automatic 14-day cooling-off period in Booksy’s policies; refunds depend on the provider’s stated policy and Booksy’s terms.

Booksy plans and pricing

Pricing summary

Below are the commonly cited plan examples and approximate monthly costs converted to SGD where noted.

Notes on pricing

No SGD-denominated pricing is publicly guaranteed; figures are approximate based on USD conversions and may exclude optional features and fees.

Your consumer rights in Singapore

Statutory rights

Consumers in Singapore retain statutory rights under local law (for example, the Consumer Protection (Fair Trading) Act) which are independent of Booksy’s own policies.

How Booksy’s policies interact with local law

• Booksy’s terms state nothing limits statutory consumer rights under applicable law.
• However, Booksy’s published policies do not themselves provide a general 14-day cooling-off refund right.

Customer experiences

Positive feedback

• Users report Booksy helps attract clients after relocating and keeps bookings organised.
• Many find the platform easy to use and effective for managing appointments and business tasks.

Negative feedback

• Some users are frustrated that Booksy support cannot cancel appointments for them and that cancellation disputes favour providers in some cases.
• Others report booking conflicts, inconsistent provider availability updates, or unhelpful customer service responses.

Documentation checklist

What to gather before cancelling

• Booking confirmation (email or in-app screenshot) showing date, time and provider.
• Payment receipt or transaction ID for the appointment or subscription.
• Provider’s cancellation policy as shown at booking or on their profile.

Evidence for refund or dispute

• Message or email history with the provider about the cancellation request.
• Any screenshots showing app status (e.g., marked as 'no-show') or double bookings.
• Your registered payment method details if needed for refund tracing.

Common mistakes

Relying on Booksy support to cancel

Many users assume Booksy customer support will cancel appointments for them; in practice, only the client or the provider can perform cancellations via the app or direct contact.

Forgetting app-store subscriptions and policy details

Users sometimes forget they subscribed via Apple or Google and expect Booksy to stop the subscription. App-store subscriptions must be cancelled in the respective store.

Also check the provider’s cancellation window and fee schedule at the time of booking to avoid unexpected charges.

Comparative recap

Quick comparison

The table below summarizes who controls cancellations, refunds and subscription cancellations on Booksy.

How to interpret

Use this as a short reference to know whether to contact the provider, the app store, or Booksy for each issue.

After cancelling

Follow-up actions

• Keep screenshots of the cancellation confirmation and any refund communications for records.
• If a refund is due and delayed, contact the provider first and escalate to your bank if necessary.

Useful links

• Booksy Biz (provider support and account management): biz.booksy.com
• Practical guidance on cancelling Booksy services: postclic.com - cancellation guide
• Independent user reviews and experiences: trustpilot.com - Booksy reviews

Address

Registered office (reference)

Booksy Singapore Pte. Ltd. correspondence has been associated with 1 Gateway Drive, #07‑01, Westgate Tower, Singapore 608531.

Notes

This address is provided for reference from available records and may not reflect the current operational or support address.