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Flo

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Singapore

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Termination letter drafted by a specialized lawyer
Sender
How to Cancel Flo Subscription | Postclic
Flo
Saltoniškių street 2
LT-08126 Vilnius Lithuania
support@flo.health
Cancellation of Flo contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Flo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Flo
Saltoniškių street 2
LT-08126 Vilnius , Lithuania
support@flo.health
REF/2025GRHS4

Important warning regarding service limitations

Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Flo. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Flo: Easy Method

What is Flo

Overview

Flo is a health and wellness app for tracking menstrual cycles, fertility and reproductive health. It provides predictions, reminders and personalised content to help users monitor symptoms and plan ahead.

The app is available on the web and as mobile apps, and offers a paid Flo Premium tier with extra features and add-ons.

Main features

Key features include cycle and ovulation predictions, symptom logging, pregnancy tracking and educational content. Many users highlight the personalised insights and community resources.

Flo can be purchased as an in-app subscription or directly on the web, depending on how you sign up.

How to cancel Flo

Web (app.flo.health)

If you purchased Flo Premium on the web, cancel from your account settings on the Flo website.

  • Go to Menu → Profile → Manage Subscription → Cancel plan.
  • If you used PayPal for the web purchase, cancel the PayPal recurring payment directly in your PayPal account.
  • For details see How do I cancel a web subscription?.

iOS (App Store)

If you subscribed via the iOS App Store, Apple manages billing and cancellations.

  • On your iPhone or iPad go to Settings → Your Name → Subscriptions → Flo, then Cancel.
  • Cancel at least 24 hours before renewal to avoid the next charge.
  • Apple handles refunds - see Apple support if you need one; Flo cannot directly cancel App Store charges for you.

Android (Google Play)

If you subscribed via Google Play, cancel through the Play Store subscription settings.

  • Open Google Play Store → Menu → Subscriptions → Flo, then Cancel subscription.
  • Cancel at least 24 hours before renewal to prevent automatic re‑billing.
  • Google handles refund requests for Play purchases; contact Google Play support for refund requests.

What happens when you cancel

Access and renewal

Cancelling stops future auto-renewals. You typically retain Premium access until the end of the current paid period.

After that date, the subscription features are removed unless you resubscribe.

Data and account

Your account and logged data (cycle history, notes, etc.) generally remain in your Flo account after subscription expiry.

To remove data, follow the app’s account or privacy settings or contact Flo support through official help pages.

Will I get a refund?

Flo policy

Flo’s published terms indicate refunds may be issued only if requested within 7 days of the transaction date, though applicability can vary by purchase method.

  • There is no explicit universal 14‑day cooling‑off or refund right stated by Flo for all regions, including Singapore.
  • Self‑service cancellation does not guarantee an automatic refund; each case may be assessed under Flo’s terms.

Store and payment provider refunds

When you buy through Apple or Google, those stores control refunds and have their own policies and processes.

  • If you paid via PayPal, you may request a refund through PayPal in addition to contacting Flo.
  • If you need a refund for an App Store purchase, start with Apple; for Play Store purchases, contact Google Play support.

Flo plans and pricing

Overview of listed prices

App Store and in-app listings in Singapore show a range of prices and occasional trial offers. Exact billing periods are not always specified in the listing.

The table below lists price points and features that appear in official listings and documentation.

Plan Price (S$) Period Features
Flo Premium (in-app purchase) S$99.98 unspecified (likely annual or lifetime) Full Premium access
Flo Premium (in-app purchase) S$70.98 unspecified Full Premium access
Flo Premium (in-app purchase) S$24.00 unspecified Full Premium access
Flo Premium (in-app purchase) S$20.98 unspecified Full Premium access
Flo Premium (in-app purchase) S$17.98 unspecified Full Premium access
Flo Premium (in-app purchase) S$2.98 unspecified (likely trial) Full Premium access
Flo Premium (in-app purchase) S$1.98 unspecified (likely trial) Full Premium access
Flo Birth Control Reminder S$66.00 unspecified Add-on feature
Flo Pregnancy Tracker S$67.98 unspecified Add-on feature
Flo Ovulation & Health tracker S$19.98 unspecified Add-on feature

Your consumer rights in Singapore

Legal framework

The Consumer Protection (Fair Trading) Act (CPFTA) applies to trade practices in Singapore and can cover digital products in some cases.

CPFTA protections and remedies depend on the specific transaction and whether the purchase falls within the Act’s scope.

How it applies to Flo

Flo’s published policies do not expressly reference Singapore‑specific cooling-off or 14‑day cancellation rights.

If you believe statutory consumer protections apply, consider contacting Singapore consumer authorities or seeking advice about CPFTA remedies.

Customer experiences

Positive feedback

Many reviewers praise Flo for a user-friendly interface, helpful cycle predictions and personalised content. These reviews note improved tracking and actionable insights.

Positive summaries and ratings are visible on public review pages.

Negative feedback

Some users report unexpected charges, difficulty cancelling (especially with App Store or Play billing) and unsuccessful refund attempts.

Discussions on review sites and forums mention cases of recurring charges after users thought they had cancelled.

Documentation checklist

Essential documents

  • Purchase receipt or transaction email from Apple, Google Play, PayPal or Flo web checkout.
  • Transaction ID or order number from the store or payment provider.
  • Screenshot of your subscription page showing status and renewal date.
  • Cancellation confirmation email or screenshot if you have one.

Optional supporting items

  • Bank or card statement line showing the charge.
  • Any correspondence with Flo support or the store about refund attempts.

Common mistakes

Cancelling in the wrong place

Many users assume cancelling in the app cancels the App Store or Play Store subscription. If you subscribed via Apple or Google, you must cancel through the respective store.

Example: Cancelling a web subscription does not stop App Store billing and vice versa.

Missing refund deadlines

Assuming a universal 14‑day cooling-off period can cause missed opportunities to request refunds under Flo’s policies or the store’s policies.

Example: Flo’s own terms limit refund requests; some stores have strict time windows - act quickly and keep evidence.

Comparative recap

Quick comparison

The table below summarises cancellation routes, likely refund outcomes and practical notes for each purchase method.

Method How to cancel Refund likelihood Notes Period
Web (app.flo.health) Menu → Profile → Manage Subscription → Cancel plan. Or cancel PayPal recurring payment if used. Possible if requested quickly; Flo’s policy references a 7‑day request window but refunds are not guaranteed. Contact Flo via official help pages if you need assistance: web cancellation help. Varies
iOS (App Store) Settings → Your Name → Subscriptions → Flo → Cancel. Refunds handled by Apple; app developer cannot directly process App Store refunds. See the App Store listing: Flo on App Store (SG). Varies
Android (Google Play) Play Store → Menu → Subscriptions → Flo → Cancel. Refunds handled by Google Play; contact Google for refund requests. General tips for mobile users: 10 tips for best Flo experience. Varies

After cancelling

Next steps

After you cancel, confirm the subscription status in the store or your Flo account and keep any cancellation confirmation.

If you want a refund, contact the payment provider (Apple, Google, PayPal) and gather the documentation checklist items above.

Useful links

Address

Company address

Flo Health, Inc. (corporate contact/address on record): Saltoniškių street 2, Vilnius, LT‑08126, Lithuania.

Singapore presence

Flo does not appear to have a registered Flo Health office in Singapore; local addresses found online may relate to unrelated entities.

For local consumer concerns consider contacting Singapore consumer protection authorities if you need formal assistance.

FAQ

To cancel your Flo subscription on the web, go to Menu → Profile → Manage Subscription → Cancel plan. If you used PayPal, cancel the recurring payment directly in your PayPal account. Keep proof of your cancellation.

To cancel your Flo subscription on iOS, go to Settings → Your Name → Subscriptions → Flo, then Cancel. Refunds are handled by Apple, so you will need to contact them for any refund requests. Remember to cancel at least 24 hours before renewal.

When you cancel your Flo Premium subscription, you will retain access until the end of the current paid period. After that, subscription features will be removed unless you resubscribe.

Flo's policy states that refunds may be issued only if requested within 7 days of the transaction date, but this can vary by payment method. Always check your contract for specific terms.

Yes, you can cancel your Flo subscription by writing to them via email or registered postal mail. Ensure you keep proof of your cancellation request.