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Cancellation service #1 in Singapore
Cancellation Hubble Contacts: Easy Method
What is Hubble Contacts
Overview
Hubble Contacts is a subscription service that delivers daily disposable contact lenses and related eyewear to customers on a recurring schedule.
Service model
The service operates on a recurring shipment model with online account management and customer support by chat, email, and phone.
How to cancel Hubble Contacts
Cancel via Member Portal
- Log in to your Hubble account (Member Portal) and follow the subscription or billing section to cancel.
- Cancellation must be completed before the upcoming monthly shipment and charge to stop future shipments.
- See the official FAQ for portal details: Hubble FAQ.
Cancel by phone, chat, email, or app stores
- Contact Hubble by phone: 1‑844‑334‑1640 (available 9 AM - 9 PM ET, seven days a week) or use chat/email support to request cancellation.
- If you subscribed through Apple App Store or Google Play, cancel within that platform's subscription settings - Hubble cannot cancel app-store subscriptions for you. See Hubble Connected service info: Hubble Connected - Service.
- Keep confirmation screenshots or email confirmations of cancellation for your records.
What happens when you cancel
Shipments and billing
Once cancellation is processed before the upcoming shipment, future shipments stop and you will not be charged for subsequent periods.
If cancellation occurs after the next shipment has processed, that shipment will still be fulfilled and charged.
Account and data
Your account typically remains accessible for order history and support inquiries after cancellation.
Hubble retains transaction and account information as described in its terms and privacy policies; contact support to request specific account actions.
Will I get a refund?
Returns and unopened lenses
- Unopened boxes of lenses may be returned within 14 days of receipt for a full refund (shipping and handling excluded). See the official returns policy: Hubble Terms & Returns.
- Opened lens boxes may be exchanged at no cost within 14 days if the product is incorrect or defective.
Service cooling-off and device refunds
- Service and device cooling-off periods are region-based: commonly 7 days in some regions and 14 days in EU-style jurisdictions. Refunds for service fees may be available within those windows less any service already provided. See Hubble Connected service notes: Hubble Connected - Service.
- For specific device (e.g., Hubble Connected monitors) defects reported promptly, replacement or refund options may apply depending on region and time of report.
Hubble Contacts plans and pricing
Where to check pricing
Do not rely on third-party summaries for current prices. Always check Hubble’s official pages for the latest plans and promotions.
Official product and plan listings are available on Hubble’s site: Hubble contact lenses.
Note about promotions
Promotional offers, trial pricing, and bundle discounts can change; confirm applicable terms on the official site before subscribing.
Price changes can affect renewal amounts and future billing; review subscription terms regularly.
Your consumer rights in Singapore
General protections
Consumers in Singapore have statutory protections under local consumer law and fair-trading regulations that may affect returns, refunds, and misleading practices.
Hubble’s listed cooling-off periods (7 or 14 days depending on region) are company policies and may not exactly match Singapore statutory remedies.
How to act in Singapore
If you believe your rights are affected, gather documentation (orders, confirmations, communications) and contact Hubble support first to seek resolution.
If unresolved, consider escalating to local consumer-protection bodies or seeking independent advice; keep records of all communications and attempts to cancel or obtain refunds.
Customer experiences
Positive feedback
Many users report that Hubble daily lenses are convenient and comfortable, with particular praise for some lens variants suited to sensitive eyes.
Subscribers value the ease of scheduled deliveries when the service works as expected.
Common complaints
Reported issues include difficulty cancelling subscriptions, unexpected charges after an attempted cancellation, and subscriptions continuing despite requests to stop.
Users also report occasional lens dryness or comfort issues and variable customer service responsiveness and wait times.
Documentation checklist
Required order and account details
- Account email and full name used for the subscription.
- Order number(s) or subscription ID from confirmation emails.
- Shipping address and date of receipt for the most recent shipment.
Evidence for refunds or disputes
- Photos of defective or incorrect items, if applicable.
- Screenshots of cancellation attempts, confirmation emails, and billing statements showing charges.
- Record of communication: chat logs, emails, and phone call dates/times.
Common mistakes
Timing errors
A frequent mistake is attempting to cancel after the monthly shipment has already processed; that shipment will usually still be charged and shipped.
Cancel at least one full billing cycle before the next scheduled shipment when possible.
App-store vs direct subscriptions
Another common error is cancelling via Hubble when the subscription was purchased through the Apple App Store or Google Play; those must be cancelled in the respective platform settings.
Not keeping confirmation screenshots or emails can make disputes harder to resolve.
Comparative recap
Quick comparison
The table below summarizes key points about cancellation, refunds, and support for easy scanning.
How to read this table
Use the "Period" column to see the relevant time windows for cancellation or returns.
Where policies vary by region, the Notes column clarifies common differences.
| Feature | Details | Hubble | Notes |
|---|---|---|---|
| Cooling-off (service) | 7 - 14 days | Refunds of service fees possible within cooling-off (less service used) | Commonly 7 days (non‑EU) or 14 days (EU-style); check region specifics |
| Unopened lenses return | 14 days | Full refund (excluding shipping & handling) | Must be unopened and returned within 14 days of receipt |
| Opened/defective lenses | 14 days | Exchange at no cost if incorrect or defective | Provide photos and order details |
| App-store subscriptions | Varies | Cancel within Apple/Google subscription settings | Hubble cannot cancel app-store subscriptions for you |
| Customer support hours | - | Phone support: 9 AM - 9 PM ET, seven days/week | Phone: 1‑844‑334‑1640; chat and email also available |
After cancelling
Immediate steps
Keep your cancellation confirmation and check that future billing stops on your bank or card statements.
If you expected a shipment stop, confirm the next shipment date and monitor for any residual charges.
Helpful links and follow-up
- General FAQ and support: Hubble FAQ
- Service, cooling-off and device information: Hubble Connected - Service
- Returns and terms: Hubble Terms & Returns
Address
Postal / corporate address
Hubble, WeWork, 51 Eastcheap, EC3M 1JP London, United Kingdom
Return and contact notes
Contact Hubble support before sending physical returns to confirm the correct return process and address for your region.
Keep proof of postage and tracking information for all returned items.
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Written by Min Hui Ng
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.