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Cancellation Mindful Souls: Easy Method
What is Mindful Souls
Overview
Mindful Souls is a subscription-based wellness service that ships curated mindfulness items such as crystals, essential oils, and self-care products in a monthly box.
The service operates from the United States and delivers internationally; subscription management and support are handled through their website and customer support channels.
Products and delivery
Boxes typically include a selection of small wellness items meant for meditation and self-care, curated each month.
Shipping times, delivery options and available products may vary by location; check the official site for current details.
How to cancel Mindful Souls
Cancel via customer portal
- Log in to your Mindful Souls account on their website.
- Go to "Manage My Subscription" and select "Cancel My Subscription".
- Follow the on-screen prompts and skip any offers by selecting responses such as "No Thanks" to complete cancellation.
Cancel by contacting support
- Email support at [email protected] to request cancellation; include your order or account details.
- Call their toll-free number 1-888-307-1295 to request cancellation if you prefer phone support.
- For official help pages and more details, see the Mindful Souls contact & returns page: Mindful Souls - Contact & FAQ.
What happens when you cancel
Subscription status
After cancellation, new renewals should stop and no further recurring charges should occur for future subscription cycles.
Timing matters: cancelling after a billing cutoff may not prevent the next shipment that is already processed.
Account and data
Your account will remain accessible for order history and support correspondence unless you request account deletion.
Keep copies of cancellation confirmations and any reference numbers in case charges reappear or further follow-up is needed.
Will I get a refund?
Standard returns and store credit
Mindful Souls accepts returns within 30 days of delivery for store credit only, provided items are unused and have original tags.
This store credit policy is the standard option; cash refunds are not guaranteed under the standard return window.
Damaged items and exceptions
If an item arrives damaged, Mindful Souls typically offers a replacement when you contact support with photos of the damage.
Refunds (not store credit) may be possible for damaged goods but appear to be discretionary; contact support promptly with evidence.
Mindful Souls plans and pricing
Where to check pricing
Pricing and plan options can change; always confirm current plans and charges on the official Mindful Souls website before subscribing.
Official subscription and returns information is available here: Mindful Souls - Contact & FAQ.
Currency and regional notes
Mindful Souls lists prices in USD or GBP on their site; there is no SGD pricing shown on the official pages.
If you are in Singapore, expect currency conversion and potential foreign-transaction fees from your card issuer.
Your consumer rights in Singapore
Key rights under local law
Under the Consumer Protection (Fair Trading) Act, consumers are entitled to accurate, clear product information and protection from misleading practices.
Customers paying by credit card retain chargeback rights if unauthorized or incorrect charges appear on their statements.
Refunds, digital goods and subscriptions
Singapore law does not automatically grant a 14-day cooling-off right for digital goods or subscriptions; refunds depend on the provider's stated policy.
Mindful Souls' 30-day return window for store credit is a provider policy - cash refunds are not guaranteed except in specific circumstances such as damaged items.
Customer experiences
Positive feedback
Many customers praise the quality of crystals, thoughtful packaging and responsive customer service, including timely replacements for damaged items.
Some long-term subscribers report enjoying curated boxes and find the website easy to navigate.
Reported issues
Other customers report problems such as difficulty cancelling, repeated reactivation attempts, unexpected billing and concerns over product authenticity or quality.
See examples of reviews on Trustpilot and the BBB for a range of experiences: Trustpilot - Mindful Souls, BBB - Customer Reviews.
Documentation checklist
What to gather
- Order number and account email used to subscribe.
- Screenshots of your subscription page showing cancellation options or status.
- Bank/credit card statements showing the charge(s) in question.
- Photos of damaged items, including package condition and product close-ups.
- Copies of all emails or chat transcripts with Mindful Souls support.
How to store and present documents
- Keep dated copies in a single folder (PDFs or screenshots) for easy reference during disputes.
- When contacting support or your bank, attach clear files and reference order numbers and dates.
Common mistakes
Timing and renewal cutoffs
A common issue is cancelling after the provider has already processed the next shipment; this can result in an unexpected charge.
Always check billing dates and cancel before the next billing cycle to avoid being charged for the upcoming box.
Missing confirmations and assuming refunds
Many customers do not save cancellation confirmation emails or screenshots and later cannot prove they cancelled.
Also, assuming a cash refund will be issued when the policy states store credit can lead to disappointment; verify the policy before returning items.
Comparative recap
Summary
The table below compares key aspects: how to cancel, refund expectations, typical feedback, and where to confirm details.
Use it as a quick reference when deciding to cancel or file a dispute.
How to use this table
Check the "Where to confirm" column for the official source to verify current policies and contact methods.
Keep a screenshot of the relevant policy page as part of your documentation checklist.
| Feature | Mindful Souls - What to expect | Where to confirm |
|---|---|---|
| Cancellation methods | Cancel via account portal ("Manage My Subscription") or contact support by email/phone. | Mindful Souls - Contact & FAQ |
| Refunds | 30-day returns for store credit; damaged items may be replaced or sometimes refunded at discretion. | Mindful Souls - Returns |
| Customer feedback | Mixed: many praise quality and service; others report cancellation/billing difficulties and product concerns. | Trustpilot, BBB |
| Singapore consumer rights | No automatic 14-day refund for subscriptions; chargeback and fair trading protections apply. | Check Singapore consumer guidance and your card issuer’s policies (not provided by Mindful Souls). |
After cancelling
Next steps to monitor
Save your cancellation confirmation and monitor your card or bank statement for any further charges for at least two billing cycles.
If an unauthorized charge appears, contact Mindful Souls support and your card issuer immediately to dispute the transaction.
Support and official links
For cancellations, returns and support: Mindful Souls - Contact & FAQ.
Mindful Souls main site: mindfulsouls.com.
Address
Corporate address
Mindful Souls corporate address (United States):
11407 SW Amu St, Tualatin, Oregon 97062, United States.
Notes on Singapore availability
There is no Singapore office listed on official pages. Singapore customers should use the website and provided support channels for cancellations and returns.
Remember to account for currency conversion and shipping differences when ordering from Singapore.
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Written by Hui Xin Lim
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.