Cancellation Nerium: Easy Method

What is Nerium

Overview

Nerium (now Neora in many markets) is a skincare and wellness brand that sells topical products and supplements, often using auto-delivery (subscription) options and independent Brand Partners. Products are marketed for anti-aging and skin improvement.

How the service is typically sold

Sales occur through the company website, app stores, and independent Brand Partners using direct-sales/MLM channels. Subscriptions and autoship programs are common for repeat orders.

How to cancel Nerium

Cancel App Store subscriptions (Apple)

• Open your Apple ID subscription management in the App Store or device settings.
• Locate the Nerium/Neora subscription and select Cancel. Neora cannot cancel App Store subscriptions for you.
• For Apple-specific steps, follow Apple’s subscription help; Neora cannot process these cancellations directly.

Cancel Google Play subscriptions

• Open Google Play > Subscriptions on your Android device or play.google.com.
• Find the Nerium/Neora subscription and choose Cancel. Neora cannot cancel Google Play subscriptions for you.

Cancel Web / SmartShop (website) auto-delivery

• Submit written notice (email or support ticket) at least 5 business days before the next scheduled processing date.
• Use Neora’s support channel to send the written cancellation request; retain confirmation and timestamps.
• See Neora’s returns and cancellations page for regional guidance: Neora Singapore - Returns & Cancellations.

Cancel via Neora Singapore contact

• Phone (Mon - Fri, 6 am - 2 pm SGT): +65 3158 3050.
• Email: [email protected] - include order number, account email, and clear statement you request cancellation.
• Keep copies of all correspondence and any cancellation confirmation you receive.

What happens when you cancel

Billing and renewals

Once cancellation is processed before the next processing date, future auto-delivery charges should stop. Timing depends on when Neora receives written notice and the processing cutoff.

Account access and orders in progress

Existing orders already processed will typically still ship. Access to member pricing or subscription benefits may end when the subscription is cancelled.

Data and records

Neora should retain transactional records per their policies. Keep copies of emails, support tickets, and confirmation numbers for dispute resolution if needed.

Will I get a refund?

General refund policy

Neora offers a 60-day money-back satisfaction guarantee for retail and preferred customers.

• Return unopened product in original packaging with invoice for a full purchase-price refund (original shipping deducted).
• The customer pays return shipping.

Processing times and platform exceptions

Refunds are processed approximately 7 - 10 business days after Neora receives the return, plus 3 - 5 business days for bank processing.

• Purchases made through the App Store or Google Play follow those platforms’ refund rules; Neora cannot issue platform refunds directly. See cancellation guidance: Postclic summary.
• Brand Partners who terminate their business may return unopened, marketable inventory for at least 90% of original net cost within 12 months; shipping and commissions are not refundable.

Nerium plans and pricing

Available pricing data

Official Singapore retail/subscription pricing for Neora products was not available in public listings. Below is an example from secondary marketplace data only.

Pricing table (example from verified data)

Your consumer rights in Singapore

Statutory protections

Singapore consumers retain statutory rights under local consumer protection laws (for example, the Consumer Protection (Fair Trading) Act and Lemon Law) even if company terms state otherwise.

When to seek local recourse

If terms were misleading or unfair, consider using local complaint channels or seek advice from consumer-protection organisations in Singapore.

Neora’s terms state: "Your statutory Consumer Rights are unaffected," which means local rights should remain available.

Customer experiences

Positive reports

Some customers report improvements in skin texture, tightening, and fine-line reduction.

Many note the 60-day money-back guarantee as a helpful safety net for trying products.

Negative reports and common issues

There are reports of difficulties cancelling subscriptions, unwanted continued charges, and complex termination procedures for Brand Partners.

Complaints include delayed or partial refunds, restocking issues, and concerns about pressures from the MLM structure. See summaries of cancellation issues: Postclic - cancel summary.

Documentation checklist

Required items for cancellation or refund

• Order number or invoice copy.
• Account email and full name used for the order.
• Proof of purchase date to confirm eligibility for the 60-day guarantee.
• Photos of unopened product and original packaging (if requested).

What to keep after you send a request

• Copies of emails or support tickets showing your cancellation request and timestamps.
• Shipment tracking numbers for returns.
• Any confirmation or case reference numbers from Neora support.

Common mistakes

Submitting cancellation too late

Waiting until after the 5-business-day cutoff (for web/smartshop) can result in an extra charge because the next shipment may already be processed.

Assuming platform purchases can be refunded by Neora

Many users expect Neora to refund App Store or Google Play purchases; those purchases are handled by the platform and require using Apple or Google refund procedures.

Comparative recap

Key comparison points

The table below summarizes cancellation and refund routes so you can choose the correct option quickly.

Quick reference table

After cancelling

What to monitor

Check your bank or card statements for one or two billing cycles to ensure charges have stopped.

Retain any cancellation confirmation from Neora in case you need to escalate a dispute.

Helpful links and support

• Neora Singapore - Returns & Cancellations: https://www.neora.com/sg/en/legal/returns-and-cancellations
• Neora returns and refunds (processing times): https://support.neora.com/en/support/solutions/articles/67000683491-returns-and-refunds
• Summary of App Store / Google Play cancellation constraints: https://www.postclic.com/en-ca/letters/beauty-cosmetics/cancel-nerium/

Address

Neora Singapore registered office

Neora Asia Pte. Ltd. (registered office)

38 Beach Road #23-11 South Beach Tower, Singapore 189767

Neora Singapore support contact

Phone (Mon - Fri, 6 am - 2 pm SGT): +65 3158 3050

Email: [email protected]