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Cancel NERIUM
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Nerium service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Nerium: Easy Method
What is Nerium
Overview
Nerium (now Neora in many markets) is a skincare and wellness brand that sells topical products and supplements, often using auto-delivery (subscription) options and independent Brand Partners. Products are marketed for anti-aging and skin improvement.
How the service is typically sold
Sales occur through the company website, app stores, and independent Brand Partners using direct-sales/MLM channels. Subscriptions and autoship programs are common for repeat orders.
How to cancel Nerium
Cancel App Store subscriptions (Apple)
- Open your Apple ID subscription management in the App Store or device settings.
- Locate the Nerium/Neora subscription and select Cancel. Neora cannot cancel App Store subscriptions for you.
- For Apple-specific steps, follow Apple’s subscription help; Neora cannot process these cancellations directly.
Cancel Google Play subscriptions
- Open Google Play > Subscriptions on your Android device or play.google.com.
- Find the Nerium/Neora subscription and choose Cancel. Neora cannot cancel Google Play subscriptions for you.
Cancel Web / SmartShop (website) auto-delivery
- Submit written notice (email or support ticket) at least 5 business days before the next scheduled processing date.
- Use Neora’s support channel to send the written cancellation request; retain confirmation and timestamps.
- See Neora’s returns and cancellations page for regional guidance: Neora Singapore - Returns & Cancellations.
Cancel via Neora Singapore contact
- Phone (Mon - Fri, 6 am - 2 pm SGT): +65 3158 3050.
- Email: support.sg@neora.com - include order number, account email, and clear statement you request cancellation.
- Keep copies of all correspondence and any cancellation confirmation you receive.
What happens when you cancel
Billing and renewals
Once cancellation is processed before the next processing date, future auto-delivery charges should stop. Timing depends on when Neora receives written notice and the processing cutoff.
Account access and orders in progress
Existing orders already processed will typically still ship. Access to member pricing or subscription benefits may end when the subscription is cancelled.
Data and records
Neora should retain transactional records per their policies. Keep copies of emails, support tickets, and confirmation numbers for dispute resolution if needed.
Will I get a refund?
General refund policy
Neora offers a 60-day money-back satisfaction guarantee for retail and preferred customers.
- Return unopened product in original packaging with invoice for a full purchase-price refund (original shipping deducted).
- The customer pays return shipping.
Processing times and platform exceptions
Refunds are processed approximately 7 - 10 business days after Neora receives the return, plus 3 - 5 business days for bank processing.
- Purchases made through the App Store or Google Play follow those platforms’ refund rules; Neora cannot issue platform refunds directly. See cancellation guidance: Postclic summary.
- Brand Partners who terminate their business may return unopened, marketable inventory for at least 90% of original net cost within 12 months; shipping and commissions are not refundable.
Nerium plans and pricing
Available pricing data
Official Singapore retail/subscription pricing for Neora products was not available in public listings. Below is an example from secondary marketplace data only.
Pricing table (example from verified data)
| Plan | Price | Period | Features |
|---|---|---|---|
| Individual product (eBay resale example) | S$47.73 | One-off purchase | Resale skincare product; not an official Singapore subscription or retail price |
Your consumer rights in Singapore
Statutory protections
Singapore consumers retain statutory rights under local consumer protection laws (for example, the Consumer Protection (Fair Trading) Act and Lemon Law) even if company terms state otherwise.
When to seek local recourse
If terms were misleading or unfair, consider using local complaint channels or seek advice from consumer-protection organisations in Singapore.
Neora’s terms state: "Your statutory Consumer Rights are unaffected," which means local rights should remain available.
Customer experiences
Positive reports
Some customers report improvements in skin texture, tightening, and fine-line reduction.
Many note the 60-day money-back guarantee as a helpful safety net for trying products.
Negative reports and common issues
There are reports of difficulties cancelling subscriptions, unwanted continued charges, and complex termination procedures for Brand Partners.
Complaints include delayed or partial refunds, restocking issues, and concerns about pressures from the MLM structure. See summaries of cancellation issues: Postclic - cancel summary.
Documentation checklist
Required items for cancellation or refund
- Order number or invoice copy.
- Account email and full name used for the order.
- Proof of purchase date to confirm eligibility for the 60-day guarantee.
- Photos of unopened product and original packaging (if requested).
What to keep after you send a request
- Copies of emails or support tickets showing your cancellation request and timestamps.
- Shipment tracking numbers for returns.
- Any confirmation or case reference numbers from Neora support.
Common mistakes
Submitting cancellation too late
Waiting until after the 5-business-day cutoff (for web/smartshop) can result in an extra charge because the next shipment may already be processed.
Assuming platform purchases can be refunded by Neora
Many users expect Neora to refund App Store or Google Play purchases; those purchases are handled by the platform and require using Apple or Google refund procedures.
Comparative recap
Key comparison points
The table below summarizes cancellation and refund routes so you can choose the correct option quickly.
Quick reference table
| Feature | Cancel method | Refund availability | Period | Notes |
|---|---|---|---|---|
| App Store subscription | Apple subscription management | Subject to Apple refund policy | Subscription | Neora cannot cancel or directly refund; use Apple support |
| Google Play subscription | Google Play subscription management | Subject to Google Play refund policy | Subscription | Neora cannot cancel or directly refund; use Google support |
| Web / SmartShop auto-delivery | Written notice to Neora (email/support ticket) | 60-day guarantee for retail/preferred customers (unopened) | Subscription | Submit ≥5 business days before next processing date |
| Brand Partner inventory return | Return to Neora per termination policy | At least 90% of original net cost within 12 months | One-off / Inventory | Shipping and commissions are not refundable |
After cancelling
What to monitor
Check your bank or card statements for one or two billing cycles to ensure charges have stopped.
Retain any cancellation confirmation from Neora in case you need to escalate a dispute.
Helpful links and support
- Neora Singapore - Returns & Cancellations: https://www.neora.com/sg/en/legal/returns-and-cancellations
- Neora returns and refunds (processing times): https://support.neora.com/en/support/solutions/articles/67000683491-returns-and-refunds
- Summary of App Store / Google Play cancellation constraints: https://www.postclic.com/en-ca/letters/beauty-cosmetics/cancel-nerium/
Address
Neora Singapore registered office
Neora Asia Pte. Ltd. (registered office)
38 Beach Road #23-11 South Beach Tower, Singapore 189767
Neora Singapore support contact
Phone (Mon - Fri, 6 am - 2 pm SGT): +65 3158 3050
Email: support.sg@neora.com