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Cancellation Nurx: Easy Method
What is Nurx
Overview
Nurx is a telehealth platform that connects users with clinicians for prescriptions, testing, and other remote healthcare services.
Services are delivered online through an account, an app, messaging, and shipping of prescriptions or test kits where available.
Services offered
Common offerings include birth control, STI testing, and other prescription-based services delivered by mail.
Availability and specific services can vary by country; check your account or the official service for what applies to you.
How to cancel Nurx
Web and app cancellation
- Via Web: Log in to your Nurx account, go to “My Account” or “Prescriptions”, select the subscription or medication, choose “Cancel Subscription” or “Discontinue Treatment”, and confirm. Expect an email confirmation.
- Via App: Open the Nurx app → go to “My Medications” or “Account” → select the service → tap “Manage Subscription” or “Cancel Treatment” → confirm cancellation.
Email, phone and chat options
- By Email: Send a cancellation request to [email protected] (or [email protected]) including your full name, date of birth, registered email, and reason. Expect a response within 24 - 48 hours.
- By Phone: Call US support at +1 917 672 8608 or +1 551 290 3134 (Mon - Sun, US business hours) to request cancellation.
- In-App Chat/Messenger: Use the app or website chat to request cancellation and keep a screenshot or copy of the confirmation message.
What happens when you cancel
Access and renewals
Cancellation prevents future automatic refills and future billing after the cancellation takes effect.
Timing is important: cancel at least 48 hours before a refill-preparation reminder to avoid being charged for the next order.
Orders already processed or shipped
If a refill has already been processed or shipped, cancellation will not stop that order and that order is typically not refundable.
You should keep confirmation emails and tracking information for any shipped orders in case of disputes.
Will I get a refund?
Refund policy - main points
- Consultation fees are non-refundable under all circumstances.
- No refunds for prescriptions or home test kits that have already been filled, processed, or shipped.
- If cancellation occurs before a prescription is processed, partial refunds may be possible; contact support to request one.
How to request or dispute a refund
Contact Nurx support via the app messenger, email, or phone with clear evidence (dates, screenshots, order IDs) when requesting a refund.
For escalation and guidance on pursuing refunds beyond support, see resources about disputing or requesting refunds; one useful guide is available here:
How to request a Nurx refund (guide)
Also note that most prescription returns are restricted for safety; see a general return policy example here:
Return policy for prescription/medical products (example)
Nurx plans and pricing
Where to check official pricing
Official Nurx pricing and plan details should be checked in your account or on Nurx’s official channels before subscribing.
Do not rely on third-party sources for current price information; always verify within your account or official communications.
Note for Singapore users
There is no publicly available Singapore-specific pricing in SGD as of the latest checks. Official Nurx pricing appears to be in USD and focused on U.S. customers.
If you are in Singapore, confirm availability and charges directly in your account or with support before purchasing services.
Your consumer rights in Singapore
Key protections
Singapore’s consumer framework allows you to seek redress for unfair trading practices under local laws and through consumer bodies.
There is no automatic 14-day cooling-off right for telehealth services or prescription deliveries under Singapore law in the same way some goods regimes provide.
How to pursue a complaint locally
If you cannot obtain satisfactory resolution from Nurx, you may approach the Consumers Association of Singapore (CASE) or consider a claim at the Small Claims Tribunal.
Cross-border enforcement can be harder if the provider has no local presence; documentation and persistence help when seeking remedies.
Customer experiences
Positive reports
Some users praise clinicians for being compassionate and thorough, and report straightforward cancellation or resumption of subscriptions.
Positive experiences often mention convenience and affordability when services work as expected.
Common complaints
Frequent negative feedback includes slow or poor customer service, billing confusion, shipping errors, and problems with auto-refill prompts.
For a sample of user reviews and common themes, see aggregated customer reviews here:
Documentation checklist
What to prepare
- Registered account email and full name (as shown on the account).
- Date of birth and any order or prescription ID numbers.
- Screenshots of account pages showing subscription status, renewal reminders, or charges.
- Copies of confirmation emails, chat transcripts, and any shipping/tracking details.
Why it helps
Clear documentation speeds support responses and strengthens any dispute or refund request you may file.
If you escalate to a consumer body or tribunal, having dated evidence is often required and useful.
Common mistakes
Timing errors
Waiting too long to cancel is a frequent mistake; if you miss the 48-hour window before refill processing you may be charged for the next order.
Always check the refill reminder timing in your account and cancel early enough to prevent unwanted charges.
Communication errors
Not saving confirmation messages or screenshots can make it harder to prove you cancelled. Always retain confirmation emails or chat transcripts.
Using an incorrect email or not providing enough identity information when emailing support can delay or prevent cancellation.
Comparative recap
Quick comparison
The table below summarizes key points for quick reference: cancellation methods, refund likelihood, and typical response expectations.
Use this as a snapshot; consult your account and support for case-specific details.
Key takeaways
Cancel online or in-app first, document everything, and act promptly if you want to avoid the next refill charge.
Refunds are limited; consultation fees and shipped orders are generally non-refundable.
| Feature | = period | Notes |
|---|---|---|
| Primary cancellation methods | N/A | Web, app, email, phone, and in-app chat are accepted ways to cancel. Keep confirmation. |
| Deadline to avoid next charge | 48 hours | Must cancel at least 48 hours before the refill-preparation reminder to prevent the next billing cycle. |
| Consultation fee refund | N/A | Consultation fees are non-refundable under the provider’s policy. |
| Refunds for shipped orders | N/A | No refunds for prescriptions or test kits that have been processed or shipped in most cases. |
After cancelling
Follow-up actions
- Save confirmation emails or chat transcripts and note the date and time of cancellation.
- Monitor your payment method for any unexpected charges and keep supporting documentation.
Where to get help
If you need guidance on pursuing refunds or disputing charges, see a step-by-step guide here:
For general return-policy context regarding prescription products, see this example:
Return policy example for medical products
To review customer experiences before or after cancelling, consult user reviews:
Address
Corporate address
Nurx Inc., 548 Market Street, Suite #94061, San Francisco, CA 94104‑5401, USA.
How to use this address
You may send a formal cancellation or dispute notice to the corporate address for documented complaints or registered mail.
For most cases, using the app, email ([email protected]), or phone will be faster; keep postal contact for formal escalation.
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Written by Nurul Yeo
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.